Rated 4.3 out of 5 by 134
Rated 1.0 out of 5.0 by rn58 TERRIBLE STAFF
As a pc member since 1983 this has to have been the worst experience I have had at a pc hotel. Very non caring staff, rude and management said upon hearing my problem, "we will give you some extra points", which of course NEVER happened.. Nice, right ??
July 19, 2014
Rated 5.0 out of 5.0 by CHS Reunion Comfortable Stay and Hiliday Inn Express
My wife and I had an early flight out of Tri Cities Airport and the hotel provided a good choice.
July 17, 2014
Rated 2.0 out of 5.0 by bdart Furnishings are Disappointing
I stay at Holiday Inn Express properties several times each month. There is always a comfortable easy chair in the room, which is a must for me after being on the road for many hours and not sleeping very well. I need that comfortable chair to relax. I always make sure I note the chair request in my reservations. This property in nice and fairly new, good location and clean.... BUT, my room had only 2 hard desk chairs, and "uncomfortable" is an understatement. As soon as I opened the door, I went to the front desk and the young man at the counter could not have cared less. I told him I had made that request and he said that there were rooms that had the chairs I had requested, but they were reserved. Before I unpacked, I checked with him several times, and he stated each time that there was nothing and although there were rooms with chairs that had not been checked in yet, he couldn't give me one. I am not sure how a particular room had been promised to a guest, because I had requested one and was told I would have one, and I did NOT !
The next morning, we waited for an elevator for several minutes, along with a housekeeper, pushing a huge housekeeping cart. When the elevator finally came, she pushed her cart in which took up the whole elevator and told us we would have to wait for the next elevator. That is certainly no way to treat a guest.
At breakfast, I overheard the lady who takes care of the breakfast facility tell a guest that in order for him to have pancakes, she would have to open another bag of mix and that seemed to be a negative to me and I didn't want pancakes.
Then, at checkout, there was no one at the counter for several minutes. The guy in front of me finally tossed his card keys on the counter and walked out. I said "hello" a few times and the breakfast lady finally came over and said there was a problem with an elevator. Well, we already knew that, and as it turned out, a housekeeper and a child were stuck in the elevator. I understand that problem, but I don't understand just abandoning the front desk and guests trying to check out. About 5 employees finally showed up, so at least one of them could have stayed at the desk, and the desk was only about 15 steps from the elevator that was stuck.
I just felt that the employees seemed to think that the guests were just something they had to deal with and for my money, I would like to feel better than I do about this property.
July 16, 2014