Rated 3.9 out of 5 by 285
Rated 1.0 out of 5.0 by Mila01 Unsatisfactory findings
I have stayed at this Holiday Inn Express prior and will not stay again. The bed in our room was horrible, the mattress was sinking in the middle and sleeping was impossible. I was told upon making my reservation that the room had two queen size beds and upon arrival found that this Holiday Inn Express only had two double beds. The ice makers were only working on two floors and not on all four floors. The juice machine was not working...all the juice was hot. The second morning there were no eggs. The water in the pool was like hot bath water. The hotel receptionist was not friendly or helpful.
July 29, 2015
Rated 4.0 out of 5.0 by JoeDenise Staff good, room ok
We like Holiday Inn Express and always look for it on our travels. Staff was very good, room could use some cleaning. Bed was top notch and very comfortable. This must be an older hotel and it's showing it's age. Recommend not staying on the "highway side" of the hotel, you could hear the traffic due to poor windows. Other than that, no real issues.
July 29, 2015
Rated 3.0 out of 5.0 by DoubleB072 It Was OKay
My room was old and smelly. I don't think I got a Welcome Award and the girl at the front desk at night didn't know where anything was. I swear, she must live at the hotel. The morning lady was much better. In addition, the breakfast was great and the staff was great. The hotel will get it done, but it isn't one of my favorites in the HIX family.
July 28, 2015
Rated 5.0 out of 5.0 by Joe0 Clean rooms friendly service
I was greeted at the desk by a friendly staff, that took care of all of my questions. Hotel was clean and the breakfast was good.
July 28, 2015
Rated 1.0 out of 5.0 by hoot44 Bathroom had broken tile on wall of shower and old dirt and mold in grout lines,floor by tub and camode had old rust on floor,many ants running free
4th floor ice machine was not working I took stairs down to 3rd floor each time I needed ice,The outside grounds needed the grass mowed and a good trimming and weedeating
July 25, 2015
Rated 1.0 out of 5.0 by TravelingLady931 Worst HIE I have ever stayed at
This property has simply adopted the Holiday Inn Express brand, it was NOT at all the quality and cleanliness that I have come to know from HIE. It was an older building, unkempt and just filthy. The only positive I can offer was the one front desk gentleman that was working that evening. He was kind, courteous and offered great customer service. He was awesome. Other than him I really do not have any thing else remotely positive to say about this property.
I am still waiting on my "welcome points". They have yet to show in my account. It usually happens within 24hrs. It has been over 3 days since my stay! The cost for a one night stay at this property was utterly ridiculous! ! Paragoulf HIE is a much better option and well worth the extra miles.
July 25, 2015
Rated 4.0 out of 5.0 by Tosuperstar Pleasant staff
I try to always stay at a Holiday Inn Express when I travel. I find the staff to be friendly and pleasant. The properties are typically in great shape and the rates are competitive. On this particular stay I will say that the room had an odor. I reported it and was told a note would be made for maintenance. I told the staff it smelled like cat urine and was told that cats weren't allowed so that couldn't be the problem. I went back to the room and found the floor to be wet under the A/C Unit and about three feet out on the floor. That was the smell. I again reported it. I probably should have requested another room, none was offered and no action was offered other than spraying the room with air freshener. I really didn't see how that could help as the floor was wet and was the source of the smell.
July 24, 2015
Rated 2.0 out of 5.0 by hoot44 poor bathroom conditions
broken tiles around tub,rust and mold in grout around wall and floor,rust on floor by tub and comode
July 23, 2015