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Rated 3.9 out of 5 by 314 reviewers.
Rated 2.0 out of 5.0 by Consultant We had no phone in our room. When we requested one, no one bought us one. My room mate is legally blinded and needed this phone in case of an emergency. The carpet felt dirty and needed shampooing. The staff was friendly and the breakfast was good. October 8, 2015
Rated 3.0 out of 5.0 by Good property location Selected this location since it was convenient to the football stadium location and restaurants. Early morning drilling noise awakened me. October 7, 2015
Rated 2.0 out of 5.0 by rates at the bottom of all our Holiday stays Upon arrival had to request upgrade for platinum member, mistake as that room was very worn and small. Tissue box had three tissues upon arrival. Wife went to front desk and was told they would have to bring tissues to room. Chair and ottoman missing from room. Sofa very well used and sagging severely. Should be put out for trash. All pillows were soft, no firm. No coffee left to brew in coffee pot. No blanket in closet for sofa sleeper. Never stayed in a Holiday this poorly kept. October 7, 2015
Rated 3.0 out of 5.0 by Great Breakfast. Good mattress with scratchy sheets Check the sheets on the bed the minute you enter the room to make sure they are smooth and silky and not scratchy like they were when we stayed there. Sandpaper-like sheets ruined our sleeping experience. October 6, 2015
Rated 3.0 out of 5.0 by Needs to be better This hotel is a little expensive ! I was disappointed with cleanliness . The elevator was gross and dirty like grease smears all over stainless steel. My bathroom floor had hair on floor . People at front desk were nice and friendly as was breakfast workers. I did not want to touch elevator buttons at all so I took the stairs often October 4, 2015
Rated 2.0 out of 5.0 by bad stay Don't expect an upgrade to a king was told they didn't have any availability but was able to go to the app and book one . The staff on the property had a bad attitude from the start. Wish I had stayed at somewhere else for the week I was there. The breakfast wasn't very good, got a boiled egg and it was old and slimy October 2, 2015
Rated 5.0 out of 5.0 by Great hotel The hotel was clean and comfortable staff was very friendly and efficient. Breakfast was great. September 30, 2015
Rated 2.0 out of 5.0 by Smelly room Our room had a smell in it. We were not sure what the smell was. The room smelled like someone had urinated in it. I don't know how the person cleaning the room didn't smell it. Why was this room even deemed clean is beyond me. There are many choices in Jonesboro. we have stayed at other hotels in the area. this was by far the worst. It is the worst Holiday Inn Express I have stayed in. September 30, 2015
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