Rated 3.7 out of 5 by 87
Rated 1.0 out of 5.0 by PlatinumAl How Platinum guests are treated?
My brother and I stayed at this property from January 4 - 11, 2014 and I could not believe the number of issues we had. When we checked in, we were given a room where the air conditioner did not work properly, and we were told that they were sold out and to open a window as maintenance staff was not available. When we spoke with the front desk, they said they would credit 15,000 points back for the inconvenience (this still has not occurred). We had our Do Not Disturb sign hung on the outside of the door one day and left for the day. When we returned the DND was placed on the inside of the door and we noticed that the beds had been made. Housekeeping had apparently entered the room with the DND on the door. Even then, the linens were not changed, or the trash taken out, the maid simply made the bed. Personal items were moved and we found ants on one of the beds. We addressed this with the front desk and were provided with stained sheets to change the linens ourselves.The day before we checked out, I spoke with the Michelle at the front desk who said that she would speak with the General Manager to make this right and they offered 15,000 points. I asked for the General Manager to call me and have called the hotel and left messages for both he and Michelle...no further response. I cannot believe that any guest, let alone a Platinum member, would be treated this way. The hotel was not very clean, the staff was unprofessional, and they have failed to make things right nearly 2 weeks after we checked out. Poor all around customer service.
January 21, 2014
Rated 3.0 out of 5.0 by mcgaiver a room to avoid
we came in the hotel 3 people & every day we received 2 sets of towels & every day I had to go to reception to get an extra set. the room was spacey but not clean. the bathroom floor & surrounding wasn't washed & I took my daily trip to the reception to get extra toilet paper not to mention the bed sheets weren't washed & changed daily maybe because our room was cleaned the last on that floor, needless to say the reception new me well
January 9, 2014
Rated 2.0 out of 5.0 by Billct97 Avoid this location
I have stayed in many Holiday Inn's and HI Express over the past few years and this place was the worst. Checked into Room 235 to find the fridge had red sauce splattered across the inside, the toilet was not clean and the sleeper sofa showing stuffing out of busted seams. Was very quickly and politely moved to room 317. Walking out of the elevator the number on the room directly across was missing. Entering room 317 we found the sleeper sofa with worn cushions and looking very dirty. The fridge was not working at all. On Xmas even the maintenance guy quickly replaced it (and was very friendly). In the breakfast area all seats are cloth and stained. On the first day there was no fresh fruit of any kind offered. C'mon people, no oranges in Florida? There were bananas on the next day. Again, the place is falling apart and needs renovating bad. The staff however was excellent. Oh, one more thing - the cleaning people use the same elevator to go up to the 2nd and 3rd floor. This was a minor annoyance when leaving breakfast and having to cram into the elevator with dirty linens and cleaning carts. C'mon, put in s service elevator. There is another HI in town and on my next visit I will be considering that one over this one.
January 1, 2014
Rated 1.0 out of 5.0 by Offended by the quality Holiday Inn at West Palm Beach
I am a platinum member and the Holiday Inn at the West Palm Beach was the worst Holiday Inn hotel I stayed. I had planned to stay for three days and I had to leave after the first night. The room I was assigned to was smelly, as if a dead animal was kept left some where in the room. The beds are not as comfortable and the cleanliness of the room is below acceptable qualities I have experienced at other Holiday Inn location. Another issue is the WIFI where there is no service in my room and complaining to staff, they just could not do anything except to add to my statement that, yes we do have a problem at that area. If you know the issue, FIX IT! The staff was reasonably cooperative but accepted the sub quality operation of the hotel.
I would not suggest anyone to stay at this location and even considering my future stay at Holiday Inns. I am seeing a lot of inconsistencies within Holiday Inns than other hotels I stay during my travel.
December 31, 2013
Rated 5.0 out of 5.0 by Corrine72 THE BEST STAFF OF ALL!
You should be very proud of your staff! I will be back! I was on vacation for 2 weeks. We stayed in 2 different areas and yours is the best! Thank you!
December 27, 2013
Rated 5.0 out of 5.0 by ReneeK Perfect room
I had stayed at another Holiday Inn Express on my journey and was surprised how much nieces this hotel seemed compared to the others. I feel very fortunate to have stayed with you.
December 25, 2013
Rated 5.0 out of 5.0 by Jamus 2nd stay in 3 weeks.
We stayed in this hotel over Thanksgiving before we went on our travels. We liked the hotel and its location so decided to stay there again when we returned to West Palm.
A second visit is the best recommendation I can think of.
December 21, 2013
Rated 2.0 out of 5.0 by sparky480 Not what I have come to expect
I have stayed at many Holiday Inn Express over the last few years, and most of them have been updated and modernized to give a nice, almost luxuries feel about them. This one I was left wanting, the hallways looked dated, the room ambiance seemed off with yellow doors and pinkish bathroom color, rooms seemed simple with no thought to decor. the tub/shower had been painted to imitate a marble look but where the soap rest is, the paint had worn off making it look worse than if they had left it alone.
FYI... When I arrived I gave them my gold elite card but did not get any kind of gift bag I usually get. I had to ask for it, and then was told they were out, I asked it they even had a bottle of water, so they went in the back to look for one.
Over all I think they should invest some time and money to finish what they seem to have started but never finished right.
December 1, 2013
Rated 5.0 out of 5.0 by Lacy09 Comfortable bed, clean, and great service!
My visit with Holiday Inn Express Metrocentre in West Palm Beach, Florida, was absolutely the bestest ever! From the moment I stepped into the lobby, it was so pleasant and the staff so friendly. Then, when I got to my room, I was so pleased with the decor, the cleanliness, the amenities plus the bed was so very comfortable. I slept better than I do at home! I will definitely use Holiday Inn again and recommend the Metrocentre to everyone I know.
November 19, 2013
Rated 4.0 out of 5.0 by Whom Overall Experience
On balance,I enjoyed my stay with you. Excellent and efficient check in service, Very comfortable bed and a bathtub big enough for a real adult person.
Negatives: Harsh, unacceptable lighting in the room and no shaving mirror with lights in bathroom
Fuzzy tv reception and no music channels, which are pretty much available these days from every cable service.
Awkard, ill designed coffee maker that worked poorly.
Microwave and fridge good, but some dispoals utencils, plates and bowls would be a plus and make things much easier for most.
November 5, 2013
Rated 3.0 out of 5.0 by Rosie29 Value with minor issues
Good location, staff were great but had AC unit issues and 3 of the 5 days I stayed there were no cinnamon rolls
November 2, 2013
Rated 5.0 out of 5.0 by jenny7611 Great hotel
Great staff. Lovely room. a very restful restful stay. Highly recommend this hotel.
October 30, 2013
Rated 3.0 out of 5.0 by WilliamL Loudest Air Conditioner ever
Unfortunately I was unable to turn off my air conditioner and it sounded like a mini cessna flying in my room. I got it to adjust the level of cool but it was so loud and I could not get it to turn off. I finally got to go sleep after a few hours but was awoke by a childrens birthday party. Who has a childrens birthday party at hotel at 9:00 AM in the morning? Anyway if you do not like sleeping this is your place?
October 27, 2013
Rated 4.0 out of 5.0 by lori1967 Friendly staff and good breakfast
Front desk, housekeeping and breakfast staff are very friendly and helpful. Comfortable rooms. Pool area has some traffic noise. Overall a good value.
September 30, 2013
Rated 4.0 out of 5.0 by Quinton Bad Air Conditioner
Even though this is a new motel, the air conditioner had a bad noise. When I reported it as I was checking out, I was told "This is a new motel and the air conditioners are also new". It may be new, but a faulty window unit was put in. Maybe enough people will complain about the air conditioner in 519 that they will not ignore a concern.
September 26, 2013
Rated 5.0 out of 5.0 by Donald1 All the staff was great
Although this was a pleasant visit the hotel as a whole needs to be updated.
September 2, 2013
Rated 4.0 out of 5.0 by fatcat10 Clean room and great service.
Staff was great. Breakfast was fair. Maybe we were to early because before we left breakfast a lady came in with a thing of pancakes that was not ready. Had to leave so we did not have time to get anything else. We were at breakfast around 6:45am. I would stay here again.
August 24, 2013
Rated 1.0 out of 5.0 by RandonneeHR Below average
We are normally never disappointed in our stay however this time it was below the normal standards of a Holiday Inn. The room was very dirty. A lot of food was left on the floor close to the beds such as chips and peanuts. When we moved the chair there was still more food under the chair. The bathroom was not very well cleaned as well. The corridor looked like it was not cleaned in a very long time and there was a lingering smell of what we thought smelled like exhaust fumes.
The breakfast area was also not cleaned and mostly the tables.
The only good thing is the lady at the front desk was really nice.
August 11, 2013
Rated 4.0 out of 5.0 by MaxxNY Good Location
Friendly helpful staff.
Easy access to Rt 95.
Computers could be better.
July 20, 2013
Rated 5.0 out of 5.0 by CHIEFKLU Larry K
The friendliness of staff was noteworthy. The breakfast food was very good .Serving area was kept clean , replenished and neat .
June 17, 2013
Rated 5.0 out of 5.0 by GCBuehrle Front desk!
VERY helpful and hospitable! I felt like I was at home.
June 4, 2013
Rated 4.0 out of 5.0 by Brygorios Quite good location for reasonable price
In general I had a good staying. However the breakfast was awful. I still cannot get used to this staff HIEs offer for breakfasts.
May 30, 2013
Rated 5.0 out of 5.0 by Jimmer24 Off the Beat but Convenient!
The staff and very friendly at this Holiday Inn Express!
A smaller quiet hotel that enables you to relax and do your work.
Nearby restaurants are convenient and the downtown area is in striking distance!
May 22, 2013
Rated 2.0 out of 5.0 by monevasia1999 Needs Improvement
This place has the potential to be alot better. Very good location but the Hotel needs a makeover. The front desk and breakfast staff are very nice and polite. The breakfast food needs to be improved. I was there for six nights and I never saw any fresh fruit in the morning. I mostly stay at Holiday Inn Express and know exactly what they have for breakfast. In most cases fresh fruit is always on the item. This place had bruised bananas and very little of everything else.
The rooms were not very clean, my linens had small rips and holes in them. The room did not feel clean and fresh like most other places I stay at.
As a platinum member I was very disappointed. I stayed there with 4 other people from my company and they all felt the same.
April 18, 2013
Rated 5.0 out of 5.0 by bingomoma69 Very Nice Stay
Couldn't have been happier, Price was absolutely wonderful. Very convenient to the Fairgrounds. And not too bad of a distance to beach area.
Front desk was extremely friendly and helpful. The breakfast buffett was great. Many choices and food was actually pretty darn good.
Maid service a little slow and only made our beds 1 time out of our 4 night stay but it was all good.
Would definitely stay there again and would recommend to friends who might be traveling that way.
April 16, 2013
Rated 5.0 out of 5.0 by traveltired22 Friendly and Professional
Front desk staff were very professional in attire and service upon checkin.
Amenities were available, as were priority club extras. Everything was neat, clean, and tidy.
Exactly as we expected a Holiday Inn Express to be.
We did not find this at all Holiday Inn Expresses during this trip.
April 6, 2013
Rated 2.0 out of 5.0 by Cheryl111 would not stay here again
Hard bed. Not a nice neighborhood. Rooms showed alot of wear. Nice staff at check in.
April 6, 2013
Rated 4.0 out of 5.0 by RichF2629 Everything was great. One one negative comment.
Everything was great. My only negative comment was that the love seat (sofa) provided very little support. Otherwise, the staff and facilities were wonderful
March 21, 2013
Rated 4.0 out of 5.0 by chiefwj Everything OK, great staff
Everything was OK--pretty middle of the road but good value for the Palm Beach area in season. Breakfasts could use an upgrade, but it was what we expected. High marks to the staff--rooms were clean, front desk friendly & responsive. We left a jacket behind and after calling, it was promptly mailed to us.
We had a "suite," which was just a room with a sitting area, but there was plenty of room to spread out for a five-day stay. Having a refrigerator & microwave was a nice feature.
The plumbing worked well.
It would be nice if the pool was heated. It was a bit chilly, although in fairness it was abnormally cool for the time of year.
I would stay here again.
March 16, 2013
Rated 1.0 out of 5.0 by MikefromOhio Loud, expensive, horrible bed
The bed was perhaps the worst thing I have ever slept in, needless to say, we did not sleep well. The refrigerator was making an obnoxious noise, we contacted the front desk and was informed it was working normally and the noise is normal. The linens were AWFUL, it was like trying to dry yourself off with sandpaper. Overall, the room looked old and not well maintained. For the price paid, the value was terrible. I would never stay here again nor advise any friends or family to stay here.
March 9, 2013