Rated 4.1 out of 5 by 206
Rated 5.0 out of 5.0 by TravelGal515 We will definitely stay again!
We were pleasently surprised. This was our first Holiday Inn stay and it won't be our last. The hotel was conveniently located near the airport...it was a short 5 min drive. The beds were very comfortable and the rooms were clean. The entire staff was very nice. The good in the restaurant was tasty and plentiful and the severs were very accommodating. We will definitely stay again and recommend to others.
June 6, 2014
Rated 4.0 out of 5.0 by Mira43 Comfortable bed. Overall friendly service
I usually stay a night in in West Palm when travelling to The Bahamas, which is nearly every other month or more..
My last stay ( June 1) was very enjoyable.The morning desk staff went out of their way to help, but averall everyone was pleasant.
The business centre had problem with the only computer, but the Manager connected it and explained that they were waiting for a new system.
The bathroom could have been a little cleaner.
The place looks like it had a face lift. Much improved in service and amenities ( cleaner common areas, except perhaps the elevator floor).
No complaint about the room!
I do not understand the fluctuation in price though!
June 4, 2014
Rated 5.0 out of 5.0 by oscola Convenient
As I have already described to you my stay -overnight- was convenient and comfortable as well as conservatively priced.
May 30, 2014
Rated 3.0 out of 5.0 by JMB2001 Restaurant staff weak
The hotel was nice, the front desk staff friendly and helpful; however, for the most part the restaurant staff was poor. It seemed my servers did not want to be there and consequently gave poor service. The food was good but the meal was overshadowed by really poor service.
May 27, 2014
Rated 5.0 out of 5.0 by byellets Citrus Park Christian School
We had a great time during our stay. We brought a group of students and parents from our school for a fine arts competition The staff was very accommodating especially the general manager. Any issues with reservations were handled professionally and expediently.They were able to handle our special requests for accommodations, and the breakfast menu and the quality of food was excellent.
May 20, 2014
Rated 5.0 out of 5.0 by don365 Highly recommend
I've stayed here before and will continue to stay at this hotel. Staff is friendly and accommodating making my time away from home enjoyable.
May 19, 2014
Rated 5.0 out of 5.0 by Mtsar6 Returned Once, Will Return Again
This was my second stay at this property. The second time was a good as the first. Close to where work, friendly staff, clean/quiet room, fast/reliable internet in room. Excellent. I will be back again.
May 19, 2014
Rated 4.0 out of 5.0 by MEN56 friendly staff
This hotel has the friendliest and most helpful staff I have ever encountered in hotel. Whether they were behind the desk, housekeeping, the restaurant or bar, everyone acknowledges you. They go out of their way to assist you with whatever you need.
May 14, 2014
Rated 5.0 out of 5.0 by Mayda Comfortable Room and Very Nice Staff.
Everything was good,I'm a frequent customer in this Hotel.Thanks.
May 3, 2014
Rated 5.0 out of 5.0 by SleeplessInFortMyers Best spot on East Florida Coast
Awesome stay. Good location, quick attentive staff. Really clean rooms and public area. Best airport location in West Palm and best leisure spot North of Ft Lauderdale. The manager I met really has his head on straight. Thank you for a wonderful trip!
May 2, 2014
Rated 4.0 out of 5.0 by Mimo27 Room condition
One bedside table light was inoperable....not plugged in and outlet not visible. Very poor access to outlets to charge phones, etc.
Very poor room lighting. Disappointing since hotel is very convenient to airport. Dinner was good.. Hot I BFST. Cold at 7am.for eggs......buffet. Had to ask for hot coffee....
April 27, 2014
Rated 5.0 out of 5.0 by hols1 On Of The Best
This is one of the best cleanest H I I have stayed in for a while
While a little pricey everything in this area is the room was very
comfortable quite and relaxing. The breakfast buffet was lacking
but adequate. I would probably stay here next time.
April 21, 2014
Rated 4.0 out of 5.0 by Silvurbullitt Above-average HI hotel
It could've gone bad, real quickly: the front desk agent was snooty and not very helpful, and though I specifically reserved a king bed through the HI app well in advance, she insisted that she only had a 2-double room to give me, and no upgrade for my platinum status. Enter the manager (who came over without me even requesting), promptly found a king room for me and sent me on my way with key and Internet code.
Room was excellent, clean, modern. I slept well on the comfy bed, and since I like to sleep in a cold room, one of the biggest positives was the A/C, which worked very, very well.
Checked in relatively late and left out very early, so I didn't really experience any of the hotel amenities or the restaurant.
Except for the brief experience with the front desk girl's attitude, this was an overwhelmingly positive stay. I will definitely stay here again next time I'm in WPB.
April 12, 2014
Rated 5.0 out of 5.0 by hawkeyetraders great hotel
should change its name to rocky holiday inn as it punches above its weight
stayed there for some weeks and as always was spot on great location and frankly nothing i could fault
what a team lead by the new GM Antony must mention tall Scott and Antony in reception Lisa and Wendy running the bar
Monica and her team cleaning my room not sure if that is the correct name but she did a great job and always cheerful
and all the breakfast team Monica ,Hemino headed up by a fabulous chef Tony
April 6, 2014
Rated 4.0 out of 5.0 by Piper2055 Nice Hotel and convenient to rental cars
The overall stay was good and the room was clean. My only disappointment was that I had recently stayed at the Holiday Inn Express on 45th street and they include breakfast with your stay. That was not the case here. Even though I paid the same amount for the room you had to pay for it. Otherwise it was good.
April 2, 2014
Rated 3.0 out of 5.0 by Trujillo Uncomfortable
Hello Holidays staff.
It was unfortuntate my stayed there was full of disappointments.
All four pillows in the room were like living room pillows. Squared, high, and seem like were put on the washer because the cotton was uneven. I had to fold the blanket to use as head rest.
room faced towards the highway and underneath was the train track. Woke me up four times as the trains passed by.
AC unit too loud when it turned on
Extremely expensive for one night.
My partners bed bent when sat on (204 lbs of weight)
Would probably not recommend for colleagues on their business travel.
Someone else at the hotel shared their bad experience and it was awful but i refrain to mention it as I did not witness myself all teh details
March 31, 2014
Rated 4.0 out of 5.0 by JustPassingthrough2013 Holiday Inn full service hotel.
A bit dated, however, being a full service hotel with a restaurant, bar, pool and workout room it made for a enjoyable weeks stay.
The young lady who checked me seemed to be a little preoccupied which made for a less than the standard pleasurable check-in. I had to ensure that my gold card status was applied to my reservation, because otherwise there was no acknowledgement that she was aware of it. I return to West Palm Beach at this time yearly, and it is helpful to have the fitness equipment available, however, during this time-frame the treadmill was broken for the whole week. After I mentioned the issue to the manager, he ran to inspect it, then it remained unplugged for the remaining days (no sign or any indication of its status).
March 17, 2014
Rated 5.0 out of 5.0 by Mtsar6 Will Be Back
I just had this area added to my territory and was looking for a good hotel in the area. This property met my high expectations. The front desk was friendly, personable, and helpful. The room was clean, quiet, and comfortable. The internet was fast I think I found it. I will make this my "go to" resting place for this area. Looking forward to returning. Only negative was the inoperative treadmill in the fitness center. If that gets fixed then this property will bat 1000 in my book.
March 14, 2014
Rated 5.0 out of 5.0 by Katie278 Excellent place to stay.
Great location. Staff is extremely friendly. Shuttle service is excellent! Had a wonderful experience. Will pick this location again for my next stay at West Palm- their customer service is very welcoming - thank you!
March 12, 2014
Rated 1.0 out of 5.0 by Look again Look again.
Not worth the money. For a few bucks more you can have a nice hotel experience near the airport while you conference or wait for a flight. Rude and insensitive staff. Draconian rules at the pool - very unwelcoming. Ice machine broken. Van to airport starts a 5 am, too late for early flights.
February 25, 2014
Rated 5.0 out of 5.0 by JenniferDZ Amazing experience
I stayed here because I was an instructor for a class being held at the hotel's conference center. From Bob who picked me up at the airport to the guy who took me back (Sorry, can't remember name) to everybody in between, there was not a member of the staff who did not go above and beyond in their care of me and my whole class. The shuttle took me anywhere I wanted to go--or be picked up from), the restaurant made accommodations for my very strange diet, and multiple staff took care of the class's needs--from meeting space to catering. Scott made things happen, even late at night. I didn't even have a "problem," just a request or a suggestion, but he took care of everything immediately. I hope I get the opportunity to stay here again someday. It would be like coming home. How often do you say that about an airport-vicinity hotel?
February 13, 2014
Rated 1.0 out of 5.0 by Ann63 NOT UP TO IHG STANDARDS
We were very disappointed in this hotel, was expecting a great hotel and room. What we got was dirty,grubby and smelled of smoke. The restaurant was not much better . We were given another floor on our return, it did not smell but was not any better.
This hotel needs a major renovation. Balance of our trip we stayed in Holiday Inn Express and they were far better. Elite members were not recognized very well here. Staff at front desk were ok, the driver from Airport did not speak and was not friendly, all we got was a grunt.
January 29, 2014
Rated 1.0 out of 5.0 by mitchf Poor Hotel
I'm a weekly traveler Platinum with IHG and I wont be going back to this hotel. This one needs some major upgrades, old very old.
January 12, 2014
Rated 5.0 out of 5.0 by Jimmy322 Long stay away from home
This hotel is top notch. From the drivers Mike and David to Wendy and Lisa at the bar to Carlos and Monica in the dining room to Scott, Anthony, Elvis. Leana and Cayla at the desk, and all of the other great staff members, you are greeted with a genuine smile and care. It is centrally located to all my needs. The airport is 4 minutes away, my job is 8 minutes away and shopping and dining are just as close. the food is pretty good in the dining/bar area. It has a workout room washer/dryer pool and other things that make it feel like you are at home although far from it. I recommend to all.
January 11, 2014
Rated 5.0 out of 5.0 by Rosa101 A Memorable Experience
We had a great time at this hotel during our 10 days Christmas vacation to West Palm Beach. The staff were very polite, friendly & caring. Our room was clean & cozy on the 10 floor as it was requested & we had a great view to watch the fire works on new years eve. The room had a desk, chair and coffee table comfortable and clean. Few concerns were brought to front desk attention at the time of the arrival & were resolved right away. Love the breakfast buffet & great shuttle service. Thanks Micheal and David for such a courteous professional service providing rides to us. Specially our dtr had a good time to practice her french language with David during the shuttle rides to the down town. This Holiday Inn location is perfect, as
is close to downtown and to the airport. We have been to many Holiday inns in the past but this one was definitely the best! of all so far. We would recommend this hotel to all of are friends and family. This was definitely one of the best trips ever! it was a very memorable experience that we will never forget.
January 10, 2014
Rated 5.0 out of 5.0 by Waylaid Staff were sensational
I have stayed at this hotel 3 times in the last 2 months and every time I have been very impressed with the overall courtesy and helpfulness of the staff, particularly the front desk. I am looking forward to another stay in days!
January 10, 2014
Rated 4.0 out of 5.0 by Rdv123 Very nice
Well positioned, on 95, free parking, Nice and new, well kept, fast elevators, clean room
January 7, 2014
Rated 5.0 out of 5.0 by Hodash Comfortable and restful stay.
Our alternator gave out on the way North from the keys. The reservations person on the phone was super nice and got us a room immediately. We had no issues parking our trailered boat on the premises. They were accomodating when we had to leave the trailer there to go fix the truck the next day. We had been out camping for days and were planning on stopping at a hotel somewhere, but chance took us to this one. Restaurant was also good. Thanks Holiday Inn!
January 5, 2014
Rated 4.0 out of 5.0 A nice hotel!
We had a lovely stay....great room, clean, quiet, responsive staff, good good restaurant except no prime rib, which Ft L did have. But servers Johnny and Richard were so nice. Also, desperately need a hot tub! Plenty of spots near the pool to put one. But this Holiday Inn was terrific and even walking distance to rental cars and the airport, if you are athletic. Palm Beach Airport great too. We'll be back!
December 17, 2013
Rated 3.0 out of 5.0 by MDB1998 Good Value
This hotel is clean and easy on/off to I95.
Only problem is that we were on the 8th floor and after a ddayat an athletic event his shower was memorable because therebwas no hot water. This was the same problem in the morning as well. Other than that I would stay again.
December 11, 2013