Rated 4.1 out of 5 by 163
Rated 1.0 out of 5.0 by Mooseman Disappointed
I was disappointed from the first moment I arrived . As I and my wife started to come in to check in huge RATs were crawling along the outside wall and then fighting with each other.
I told the front desk representative and the management about what I just saw and that I hoped the rats were not inside the hotel they assured me that there were no rats inside the hotel and that they would report the rat problem to the folks that needed to know the next day.
The Staff and all representatives were absolutely oustanding.
In the room the Kleenex was box was empty, the refrigerator made loud ticking/banging noise that prevented us from sleeping well. The air conditioner did not cool the room enough to make sleeping comfortable.
At the morning breakfast I picked up numerous plates and silverware that were dirty with food dried on them. I brought it to the dining facility manager and representatives attention which collected the numerous plates and silverware from me at the buffet serving line. We arrived at the buffet line at 0830 am and the buffet line was out of numerous food items.
Again, The Staff and all representatives were absolutely oustanding.
June 21, 2013
Rated 2.0 out of 5.0 by Angie717 Would not stay there again
The room sheets were dirty. The restaurant staff was rude. The hotel room carpet was wet. Never again!!!
June 20, 2013
Rated 3.0 out of 5.0 by aviator99999 don't recommend
I spend 15 - 18 nights a month in hotels. If there is one thing I don't like in a hotel it is standing in 6 inches of water when taking a shower. The tub does not drain. Not acceptable. How in the world they don't know this or do anything about it is beyond me.
June 18, 2013
Rated 5.0 out of 5.0 by SamuraiShonan Except for the Shower, was perfect
Clean and nice room. Hallways clean too. Elevators could use refreshing. Staff are very friendly.
Shower head was frozen and not the best stream, but that would be my only complaint.
...needs slippers in the room.
June 16, 2013
Rated 4.0 out of 5.0 by Mira43 comfortable bed, well appointed clean room
The last experience was much more enjoyable than the previous one. The staff was very welcoming and helpful.
The room was up to the standard of Holiday Inn.
I am a regular once a month customer so I will gladly stay again in July as well as the standard continues to be the same.
June 5, 2013
Rated 4.0 out of 5.0 by landersouth overall a nice stay, housekeeping was excellent, plenty of supplies and towels left for us.
The rooms are comfortable enough, i like the ones with the king size bed and the couch, they make socializing a little easier. Our room had a couple of issues with a noisy air conditioning unit (which i am sure will be fixed) and the toilet that ran throughout the night (we just shut the water off). The housekeeppers did an excellent job every day, they are to be commended.
the rooms on the pool side was unexpectedly noisy because of the party and we were on the 8th floor and loud base sound Sunday night of our stay. But i am sure that doesn't happen too often.
But overall we were pleased, the front desk people were all nice and helpful throughout our stay. Thank you,
June 3, 2013
Rated 4.0 out of 5.0 by GUEST052913 KUDOS TO FRONT DESK STAFF!
LEANNA, LAUREN AND NIL AT THE FRONT DESK WERE AWESOME! THEY ARE THE REASON I'LL STAY HERE AGAIN. SKIP THE ON-SITE RESTAURANT, POLLY'S...THEIR SERVICE WAS CONSISTENTLY ATROCIOUS FOR 6 DAYS IN A ROW! THANKFULLY, THERE ARE LOVELY RESTAURANTS NEARBY...THE ROOM WAS AVERAGE. MAID SERVICE WAS GREAT!
May 29, 2013
Rated 3.0 out of 5.0 by Peter1124 Nothing spectacular...just convenient
This place is showing its age. Wallpaper in hallway was yellowed and peeling in some places. Doors and carpets were a little worn. There's no complimentary breakfast and the menu was a little on the "pay-for-the-convenience" side (read: expensive for what you pay for). My room was comfortable and clean. Tad small for a room that had a sleeper sofa in it. Luckily I had no guests stay over. The iron in my room was burnt and had to be replaced. Internet is slow but adequate for checking email and nothing more intensive. Internet code was changed without prior notice. I tried to call the front desk to find out the new one then realized my room phone wasn't working. Personnel were adequately professional but nothing special. Housekeeping on my floor hardly spoke English so it was a slight struggle to convey that my iron needing replacing. Thank goodness for H.S. Spanish class. Entrance to hotel is unappealing and somewhat claustrophobic with its small door way and columns almost directly in front. I'd be hard pressed to recommend this place for anything but the convenience of being close to the West Palm Beach area and the airport.Stayed in similar places and expected the same or at least better facilities especially for the price I paid.
May 27, 2013
Rated 5.0 out of 5.0 by Tonka42 Good Value
Staff was AWESOME!!!! Bus was available at all times to take us to the airport as well as City Point. Bar in the hotel was a nice place to relax.
May 22, 2013
Rated 5.0 out of 5.0 by AL1432 great bed & wonderful linens
With a very early flight the next day, Holiday Inn was most convenient and just fine. The shuttle driver left the hotel early to get me there in time for check in at 5:00 AM. Room service was fast and the food was wonderful.
May 20, 2013
Rated 4.0 out of 5.0 by arthed Staff
Found the staff to be very helpful and friendly. Scott C made us feel at home and Wendy and Lisa in the bar are fantastic. Always ready with a drink and a warm smile.
May 20, 2013
Rated 2.0 out of 5.0 by sureshb Terrible service.
The stay started off well as I was the guest of the day on checking in but from there it went down hill. The air conditioning unit in the room is extremely loud and wakes you up during the night. We left the hotel at 11:00 am the following day and returned at 7:30 pm in the evening to find the room is the same state we left it in. On informing the supervisor on duty, he checked the list to see that next to my room had no service listed and promised to have the room cleaned immediately. We left for dinner and on returning discovered that all that was done to the room was that the towels were changed, the rest of the room and bathroom remained uncleaned. On informing the front desk of this all I recieved was I am sorry and that was the end of that. Very poor service and follow up.
May 13, 2013
Rated 5.0 out of 5.0 by jim555 our home
when we walked in they said hi and asked if they could help.
the room was realy nice and if we needed anything they got it for us . i would tell anyone to stay here.
May 8, 2013
Rated 5.0 out of 5.0 by Alexa00 good location
great place to relax and stay, only problem was that the room was not ready till 3:30 pm.
May 4, 2013
Rated 2.0 out of 5.0 Not a 3 or 4 star hotel
This is my second experience at this property. On my last visit, I had a reservation for a NonSmoking Rm. But when I arrived at 6PM, all of the NonSmoking rooms were gone.
On this visit only one of the 3 elevators was available for hotel guests. There were always long lines at the elevators.
Also the internet speed was not up to the standard at most HI properties.
April 28, 2013
Rated 4.0 out of 5.0 by chuck5902 Staff great
After a booking error had me in a smoking the staff, after I mentioned I'd have to go to another hotel, did get me into a non-smoking room. The desk staff was always very friendly and helpful. The only downer was the door to room stuck when opening from the outside, Iwas sure I would have a bruise smacking my whole body against door to open. When I told the staff on my departure, they said I should have said something earlier, but if I couldn't open the door, niether could have the maid staff...they should have requested the fix.
April 28, 2013
Rated 4.0 out of 5.0 Solid choice to stay
The bistro had really good food. Reasonably priced drinks at the hotel bar. The pool was well kept and everything looked professional and clean. Staff was professional and helpful. Very good experience, would definitely recommend to anyone staying in the West Palm area.
April 25, 2013
Rated 4.0 out of 5.0 by netman Comfort
Pillows and bedding and beds were quite comfortable in this room containing two double beds.
However the air conditioning unit was noisy and a distraction.
Logging on to the internet was practically impossible.Front desk clerk was very helpful in set up. Later had to call for internet support who was helpful but still took fifteen minutes. The next morning I still couldn't log on without calling so I just gave up. On my return visit two days later I still had the same log in problem and finally just gave up.
April 23, 2013
Rated 5.0 out of 5.0 by BBConsulting Nice room and very confortable
Very friendly people and the room was nice, excellent atmosphere, the access by car was very easy.
April 22, 2013
Rated 5.0 out of 5.0 by DJG2013 Great Service
Had a great stay
very friendly staff, good food in the restaurant
and overall a very good value
I will be back
April 22, 2013
Rated 4.0 out of 5.0 by GaryD ENJOYABLE
Im a business traveler,,this hotel is very comfortable and clean,,
April 20, 2013
Rated 5.0 out of 5.0 by EJH1 Good Stopover
Hotel was convenient to airport. It was clean, food was good and the staff was very helpful.
April 20, 2013
Rated 4.0 out of 5.0 by MikeP23r MikeP23r
needed a room near PBI Airport, all boxes ticked at Holiday Inn
April 19, 2013
Rated 5.0 out of 5.0 by Raypak Great Hotel with great Staff.
I stay here often and the Hotel is consistantly clean and all the staff are really friendly and accomadating. I eat here often at the bar and the food is great and the service is better. This is truly your home away from home if you are a salesmen on the road.
April 18, 2013
Rated 5.0 out of 5.0 by b1234 nice hotel
nice facility, excellent staff, good food I recommend this hotel
April 13, 2013
Rated 5.0 out of 5.0 by Teresa62 customer service experience
I am very particular regarding customer service. I am so pleased to say from when I first walked through the doors on Thursday afternoon, until I left on Sunday afternoon, the customer service from everyone of the staff was OUTSTANDING!!
The front desk personnel were so personable and friendly and very accommodating.
The driver for the shuttle to the airport was also very nice and friendly.
We ate breakfast and dinner in the hotel restaurant. The staff for both times were very good at what they do! AND the food was very good too. The dinner actually surprised me! Great menu and tasted awesome.
April 11, 2013
Rated 5.0 out of 5.0 by Bud01 A great place to stay
I enjoyed my stay at this hotel, while all of the other ones had the prices through the roof for spring break this establishment still made it affordable for a business person who spends a lot of nights in hotels.
I will use this hotel again when I'm in the area.
March 27, 2013
Rated 5.0 out of 5.0 by randaldo .friendly atmosphere
good place for busness or pleasures! would highly reccommend.
March 26, 2013
Rated 4.0 out of 5.0 by Larry8910 good service
The only thing missing was the Priority Club welcome gift otherwise everything was great
March 23, 2013
Rated 5.0 out of 5.0 by Ginger1000 Hotel Information
It was a wonderful experience despite a couple of flaws, I would definitely stay at this hotel again. My neice got married and our family used this hotel to host all the out of town guest and family members. Please ask for Jessie if you have an event, he is extraordinary. Jessies went beyone to make sure that all our family needs and concerns were met. This hotel is very busy, so it may take a while to get check In. As far as baggage self service is recommended, since, it appears to have limited staff at the front desk.
The view is best on the top floors, so request when booking unless you wish a view of the highways from the lower levels. This hotel is extremely clean and the staff is nice. The food is not great, but if you dont\'t want to venture out then that's your only choice. Personally I will venture out.
Big plus is the shuttle service use it. Although we had a problem waiting for more than an hour for a pick up at City Place, that never happened at midnight, however the hotel did make up and sent a cab service, but the damage was already done. It was a cool night and we were at he corner waiting for almost an hour, making calls to the hotel and getting the run around(any minute now) image two female at a corner for that length of time.
March 22, 2013