Rated 4.3 out of 5 by 65
Rated 4.0 out of 5.0 by maids maid service
We had poor maid service. One day the room was not finished being cleaned and the next day they did not clean it at all. And when I called to see if some one could please come and clean it they did not have anyone to do it. If we called for towels we woild have to go to the front desk to get them. When I went down the next morning to make sure someone was going to clean the room the staff acted like it was my fault.
July 22, 2014
Rated 2.0 out of 5.0 by GgAlRmKe Kalamazoo Stay
This hotel property was fair. Upon arrival and check in my rate was higher than what I booked on line. It was corrected, but only after I found it. The bathroom lock was broke and the piece to plug the tub was broken. When desk notified, they said they would come at 11pm or the next day. We said the next day. We were also told, "Its OK if you want to find somewhere else to stay tomorrow night." I was shocked by that comment.
The next day they did fix the lock and gave us an alternative plug for the tub. When we ask for clean towels and wash clothes we were told we had to come get them as there was no one else there. POOR customer service.
When checking in I gave them a copy of my tax exempt card, upon checking out I found they charged me state tax, even though they were not suppose to. So twice they tried to over charge me.
Would not stay here again.
July 21, 2014
Rated 5.0 out of 5.0 by jemwvm Nice place
Very comfortable and clean. Staff excellent! Breakfast better than most. Very convenient to the Air Zoo and other sites. Just wish there was a hot tub.
July 16, 2014