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Rated 4.3 out of 5 by 65 reviewers.
Rated 4.0 out of 5.0 by maid service We had poor maid service. One day the room was not finished being cleaned and the next day they did not clean it at all. And when I called to see if some one could please come and clean it they did not have anyone to do it. If we called for towels we woild have to go to the front desk to get them. When I went down the next morning to make sure someone was going to clean the room the staff acted like it was my fault. July 22, 2014
Rated 2.0 out of 5.0 by Kalamazoo Stay This hotel property was fair. Upon arrival and check in my rate was higher than what I booked on line. It was corrected, but only after I found it. The bathroom lock was broke and the piece to plug the tub was broken. When desk notified, they said they would come at 11pm or the next day. We said the next day. We were also told, "Its OK if you want to find somewhere else to stay tomorrow night." I was shocked by that comment. The next day they did fix the lock and gave us an alternative plug for the tub. When we ask for clean towels and wash clothes we were told we had to come get them as there was no one else there. POOR customer service. When checking in I gave them a copy of my tax exempt card, upon checking out I found they charged me state tax, even though they were not suppose to. So twice they tried to over charge me. Would not stay here again. July 21, 2014
Rated 5.0 out of 5.0 by Nice place Very comfortable and clean. Staff excellent! Breakfast better than most. Very convenient to the Air Zoo and other sites. Just wish there was a hot tub. July 16, 2014
Rated 5.0 out of 5.0 Holiday Inn Express - Kalamazoo We stayed at this hotel 2 different times about 10 days apart. Both stays were excellent. Good variety for the Continental Breakfast, the rooms were clean and overall a good experience. We will stay at this hotel again when our travels takes us through Kalamazoo. July 11, 2014
Rated 4.0 out of 5.0 by Great service Great service, everything else is so average it hurts. July 6, 2014
Rated 3.0 out of 5.0 by OK But could use some touching up They had upgraded to a king room which was nice, but the Man at the front deck was talking to customer on the phone for quite some time, finally after the caller decided he didn't want the room, he gave us our room keys. No mention of being a Platinum Guest, but that's of little concern. The pool was way to cold to swim in. Thank You June 12, 2014
Rated 5.0 out of 5.0 by Accomodating accomodations It's been several years since I've stayed in a Holiday Inn, and this hotel will make me consider staying with the chain more often. The staff went out of their way to be helpful, the equipment in the exercise room was very nice, and the room was clean and comfortable. The room furnishings and decorations were up to date, and, as I was visiting friends while in town for business, the common area next to the lobby was great with its seating and tables. I would definitely call them the next time I am in the area. June 11, 2014
Rated 5.0 out of 5.0 by Quality we"ve come to expect We travel to Kalamazoo 3 or 4 times a year and have been for a dozen years. This HIE has become our preferred accommodations. June 11, 2014
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