Rated 4.4 out of 5 by 177
Rated 4.0 out of 5.0 by ColleenK Great hotel but high price
I traveled for work and this hotel is very nice, probably nicer than other Holiday Inn Express hotels. However, the price was pretty high, especially for Kalamazoo, and if I were paying for my own hotel room, I probably would look for a less expensive option.
October 4, 2015
Rated 5.0 out of 5.0 by Woman on an interview Great room and friendly service
I was greeted with a smile and friendly face by the front desk clerk, who efficiently checked me in. She asked if I was a member of the Holiday Inn rewards club, and when I told her I was but didn't have my card and was sure she wouldn't find me in the system because I have moved a lot, she said she would check. Later in the evening she told me that she found my account and linked it to my reservation, and gave me a temporary card with my number on it. Wow! I didn't expect her to go through all of that trouble. Then when the vending machine took my money she promptly refunded the money and apologized for the trouble. She was great! The room was comfortable, it was easy to find outlets to plug in my mobile phone, everything was clean and easy to use. I had a wonderful stay and slept well in the comfortable bed. Everything with my stay went smoothly and I was very satisfied with my visit. And I was super excited about the Godfather's Pizza across the street! The only hiccup is the construction that was going on at the exit, but once the construction is done it will be very very nice. And luckily the GPS helped me get around it all. OH! And I forgot to mention the cookies in the lobby in the evening -- a nice touch!
October 2, 2015
Rated 5.0 out of 5.0 by mgerine57 Great all round experience.
The staff, especially Jennifer at the front desk, was wonderful. I had talked to her early that morning regarding an early check in - we were coming to town for a wedding and wanted to be able to change clothes. Not only did we get the early check in, but they had upgraded our room. What a nice surprise. The room was great. The bed was so comfortable I wanted to take it home. I would recommend it to anyone.
October 1, 2015
Rated 5.0 out of 5.0 by Soccer 101 Clean and quiet facility
Motel was fully booked with soccer tournament and players in town. Facility was still clean and quiet.
September 30, 2015
Rated 1.0 out of 5.0 by AJM48 Too Loud
Had to move due to noise, second room was not much quieter. Did not have a restful night sleep.
September 29, 2015
Rated 5.0 out of 5.0 by sbrown2882 Customer Service
Enjoyed my stay, Comfortable rooms, pleasant personnel.
September 28, 2015
Rated 5.0 out of 5.0 by jumpinjack01 Friendly Service
The staff at the front desk was quite friendly and helpful to my needs.
September 28, 2015
Rated 5.0 out of 5.0 by Flosshilde Great Service
I initially had difficulty making my reservation through the 800 number and encountered a lot of misinformation, but on a second call got a satisfactory resolution.
The idea of a daily rate that could fluctuate is the silliest thing I have ever heard of. Only after a very distasteful conversation did I receive a "compromise" rate that had to be approved by the property manager. If this is going to be an IHG standard, I would have to consider another hotel group.
This is the second time I have stayed at this property and plan to return each year to the area.
September 27, 2015