Rated 4.5 out of 5 by 191
Rated 5.0 out of 5.0 by Ricric Great location with friendly staff
Hotel is in a great location with a friendly staff. Beds are comfortable and clean.
November 24, 2015
Rated 5.0 out of 5.0 by wxtraveler Nice Property
Good hotel and friendly staff. We enjoyed the breakfast.
November 18, 2015
Rated 4.0 out of 5.0 by Softball life college trip
Stayed at this hotel as it was college visit to Western Michigan. Highway was under construction making access to the hotel difficult.
Hotel Signage on the road for the hotel was difficult to see along with which road to turn into the hotel.
Convenient for what we needed to accomplish on this trip.
November 16, 2015
Rated 3.0 out of 5.0 by sassypants84 Meh
The hotel was clean, the staff were adequate and seemed to know how to do their jobs. However there wasn't the normal feeling of welcome that I usually enjoy at HI. I felt a bit like I was inconveniencing the staff with my presence.
The rooms themselves need a little extra TLC. They are wearing down around the doors and entrance areas particularly. But, again, it was very clean just not as fresh as i would have preferred.
November 13, 2015
Rated 5.0 out of 5.0 by grim45 Friendly people great breakfast
All in all the stay was good. But the staff was unable to get the heat to stop turning on in our room and we had to open the window to sleep, which leaves you a little uncomfortable. They attempted to fix it but it wasn't fixed. They should have moved us to another room of the same size or adjusted my bill for the inconvenience. They did however ask again at check out about the heat in the room so they remembered me, and I told them it wasn't fixed. Don't let anyone stay in that room until it is fixed. It's not a great way sleep. I'm sure this was not the problem in other rooms or the hotel wouldn't have had so many people staying there. But as a rewards member I expected more.
November 12, 2015
Rated 4.0 out of 5.0 by Spencer111 Good Hotel - MI Road Work
I enjoyed my hotel stay in Kalamazoo. I do wish i was advised there was road construction at the exit to get there. It was a minor inconvenience to get used to at 1st but i was able to make the adjustment and find other ways to get around.
November 6, 2015
Rated 5.0 out of 5.0 by Two in tow Kalamazoo Stay
Nice hotel. Off the highway and quiet. Big rooms. Great staff and the breakfast was terrific. We have stayed in other Holiday Inn Express locations and this was one of our best stays. Thank you.
November 5, 2015
Rated 5.0 out of 5.0 by starinyte Great staff in Kalamazoo
This is a clean, efficiently run Holiday Inn Express, with some of the best front desk staff I've experienced in my travels.
There is some construction in the area that makes the route to the hotel a little less straight forward than usual. The front desk staff saw that we had a reservation took the time to proactively call us to give us directions and see if we had any questions before our stay. I've literally never experienced that before, not even from the four and five star hotels I visit a few times a year.
Ours was a short stay, but all the important aspects were covered. Comfortable beds, excellent free internet and a great hot breakfast.
Kudos to the staff, we had a great stay and wouldn't hesitate to return if in the area.
November 2, 2015