Rated 4.4 out of 5 by 90
Rated 5.0 out of 5.0 by Donna MC Nice Hotel in Convenient Location
I made a last minute booking at the Kalamazoo Holiday Inn Express and found this location to be one of the best. Although it was nearby the highway the traffic sounds were minimal and I was able to jog on a sidewalk staying out of traffic by just walking out front door from the hotel.
The staff is first-rate and added to the nice ambiance of this hotel. If you are staying in Kalamazoo I highly recommend the Holiday Inn Express
September 29, 2014
Rated 5.0 out of 5.0 Velocidad de Internet
La velocidad del internet inalambrico se puede mejorar, tuve que bajar al centro de negocios del Hotel
September 29, 2014
Rated 4.0 out of 5.0 by TwinGutz Business Stay
I was upgraded to a king suite which was nice for my status. Overall stay was nice, room is definitely starting to show some wear and could use a refresh. Lighting choice in the room is horrible, florescent lights are energy efficient but the choice of bulb they use feels depressing.
September 22, 2014
Rated 5.0 out of 5.0 by chiefB comfortable and clean rooms.
I always enjoy my stay at Holiday Inn Express. The staff was courteous, the rooms clean and comfortable. The breakfast offered is always a plus when traveling for business.
September 19, 2014
Rated 5.0 out of 5.0 by LionsFan Very Nice
Very clean and Friendly staff. Enjoyed the stay and would go back to this hotel.
September 18, 2014
Rated 5.0 out of 5.0 by the worker great beds
good rooms,food,pool tv,and moore, i had a gread stay ther,and will go back,anytime,im in town
September 13, 2014
Rated 5.0 out of 5.0 by Business Daddy Great Room
Everything about the experience was great other than the bed was not comfortable, the ice machine on my floor did not work and the very limited choices of Breakfast food in the great room.
September 9, 2014
Rated 5.0 out of 5.0 by Biker1! Good Night's Sleep
Holiday Inn Express had never disappointed. They are always nice, friendly and comfortable.
September 7, 2014
Rated 5.0 out of 5.0 by Grandma DV Best night's sleep, ever! Friendly, courteous, and helpful staff
Check-in was made easy and convenient for my schedule. The room was clean, and welcoming after a 2 hour drive from the Detroit area. The front desk made maps available, as well as giving directions to the airport, and allowed early check-in, which was most helpful.
September 5, 2014
Rated 5.0 out of 5.0 by GoingThrough Great value for room.
Terrific room (king bed, end of hall) for a reasonable price. Good location passing through Kalamazoo. Better healthy options than many free breakfast buffets (e.g., whole wheat English muffins, Greek yogurt, whole fresh fruit).
September 2, 2014
Rated 5.0 out of 5.0 Good Value
Loved the "quiet hours" policy. Just a one night stay but room was very clean, staff very friendly, all the facilities you would expect and in working order. Standard breakfast choices, but free and perfect for our purposes.
August 26, 2014
Rated 4.0 out of 5.0 by keno87 Comfortable beds and quiet setting
We stayed briefly on our travels through Michigan. This hotel was in the process of updating all its beds to new Serta mattresses and were very comfortable. Quiet location and friendly staff. The breakfast area was very busy and was running short on food. The staffer was working hard to keep up with the crowd but I always think it looks like 2 people are needed in these breakfast areas to keep up. We called the same day we stayed and booked with our IHG rewards and it was all taken care of quickly with keys ready at check-in. The pool seemed a bit small but we didn't use it. Got a great nights rest and quick service. That's what we wanted!
August 17, 2014
Rated 5.0 out of 5.0 by Dodo21 Bewertung
Bei einem Hotel mit diesem Standart habe ich einen Kühlschrank und Safe im Zimmer vermisst. An die art der Betten zu machen, in Amerika, werde ich mich wohl nie gwöhnen. Die deutsche art ist besser. Auch, dass die Toiletten soooo niedrig sind ist für ältere Menschen sehr mühsam... Griffe sind zwingend!
August 17, 2014
Rated 5.0 out of 5.0 by iej61 Good hotel for family stay
We have used this hotel for our visits to Kalamazoo and it has always been very good. This is perfect for families and also very convenient location.
August 15, 2014
Rated 5.0 out of 5.0 by cogmasta Great service at check-in
When I arrived there was a mix-up when I thought he room had been paid for. Apparently it was only reserved and not direct billed. Kristine (front desk) did an excellent job at making me feel at ease as we were able to get a credit card auth to secure the room.
August 10, 2014
Rated 5.0 out of 5.0 Great place to stay
We have stayed at this Holiday Inn before and returned because of the great service that was provided. The room was comfortable and quiet even though we were right by the elevator. The breakfast provided was impressive. Lots to choose from. We will stay there again.
August 5, 2014
Rated 3.0 out of 5.0 by straitds Needs Work
I was a bit disappointed. I always thought they were a good quality motel. When I entered my room I noticed quite a few anchors from previous pictures that were showing. I take it they replaced some pictures but didn't bother to remove or repair the old anchor holes. When we tried to watch T.V. there was no T.V. guide. The guide only showed the stations available not any of the shows that were on. I called the front desk thinking I was mistaken. But apparently not. My advice. Buy a T.V. guide before you check in or just go somewhere else.
July 29, 2014
Rated 4.0 out of 5.0 by maids maid service
We had poor maid service. One day the room was not finished being cleaned and the next day they did not clean it at all. And when I called to see if some one could please come and clean it they did not have anyone to do it. If we called for towels we woild have to go to the front desk to get them. When I went down the next morning to make sure someone was going to clean the room the staff acted like it was my fault.
July 22, 2014
Rated 2.0 out of 5.0 by GgAlRmKe Kalamazoo Stay
This hotel property was fair. Upon arrival and check in my rate was higher than what I booked on line. It was corrected, but only after I found it. The bathroom lock was broke and the piece to plug the tub was broken. When desk notified, they said they would come at 11pm or the next day. We said the next day. We were also told, "Its OK if you want to find somewhere else to stay tomorrow night." I was shocked by that comment.
The next day they did fix the lock and gave us an alternative plug for the tub. When we ask for clean towels and wash clothes we were told we had to come get them as there was no one else there. POOR customer service.
When checking in I gave them a copy of my tax exempt card, upon checking out I found they charged me state tax, even though they were not suppose to. So twice they tried to over charge me.
Would not stay here again.
July 21, 2014
Rated 5.0 out of 5.0 by jemwvm Nice place
Very comfortable and clean. Staff excellent! Breakfast better than most. Very convenient to the Air Zoo and other sites. Just wish there was a hot tub.
July 16, 2014
Rated 5.0 out of 5.0 Holiday Inn Express - Kalamazoo
We stayed at this hotel 2 different times about 10 days apart. Both stays were excellent. Good variety for the Continental Breakfast, the rooms were clean and overall a good experience. We will stay at this hotel again when our travels takes us through Kalamazoo.
July 11, 2014
Rated 4.0 out of 5.0 by West Michigan Wolverine Great service
Great service, everything else is so average it hurts.
July 6, 2014
Rated 3.0 out of 5.0 by Cold Pool OK But could use some touching up
They had upgraded to a king room which was nice, but the Man at the front deck was talking to customer on the phone for quite some time, finally after the caller decided he didn't want the room, he gave us our room keys. No mention of being a Platinum Guest, but that's of little concern. The pool was way to cold to swim in. Thank You
June 12, 2014
Rated 5.0 out of 5.0 by contented guest Accomodating accomodations
It's been several years since I've stayed in a Holiday Inn, and this hotel will make me consider staying with the chain more often. The staff went out of their way to be helpful, the equipment in the exercise room was very nice, and the room was clean and comfortable. The room furnishings and decorations were up to date, and, as I was visiting friends while in town for business, the common area next to the lobby was great with its seating and tables. I would definitely call them the next time I am in the area.
June 11, 2014
Rated 5.0 out of 5.0 by GSBG Bill Quality we"ve come to expect
We travel to Kalamazoo 3 or 4 times a year and have been for a dozen years. This HIE has become our preferred accommodations.
June 11, 2014
Rated 5.0 out of 5.0 by D 2014 Excellent hotel. Very clean.
Excellent hotel. Very clean and comfortable room. Enjoyed the hot breakfast.
June 10, 2014
Rated 4.0 out of 5.0 by JWS57 Breakfast
The service and breakfast were excellent. We would stay here again.
June 3, 2014
Rated 5.0 out of 5.0 by SoftwareEngineer Good night
As a diabetic with gluten sensitivity, it is hard to find breakfast choices at a hotel breakfast bar that are both low-carb and gluten-free. This Holiday In Express fit the bill, always having an egg dish, turkey sausage, some other meat dish, and fruit and coffee.
I saw other reviews complaining about rude staff and noise from the highway. I found neither to be true. My limited interaction with the staff was pleasant. I had no issues with noise. One touch I appreciated was being able to set the fan on continuous on the air heating and air unit. The soothing white noise of a fan blocks a lot of noise, but even with the fan off, I couldn't hear the highway.
I was in room 205. No issues with the room.
The Wifi connection was excellent, with 7 connection points. The speed was fine. As a software engineer that sometimes has to work in the room, access to decent internet is a must.
One other thing that gets overlooked. As an NRA Firearms Instructor, I always carry. Michigan has No Firearms signs that has force of law. This Holiday Inn Express values the safety of their guests and supports the constitutionally guaranteed right to bear arms and the right to self defense, and has no such sign.
June 1, 2014
Rated 5.0 out of 5.0 by Kelley607 Wonderful staff
This hotel has a friendly, honest, dependable staff who are a pleasure to interact with. It feels like a home away from home!
May 22, 2014
Rated 3.0 out of 5.0 by John M Staff not especially friendly
I really like HI Express normally for the quality and value, and most properties have great staff, except this one in Kalamazoo. In particular, the breakfast staff was very terse and the selection was limited. The front desk appeared to be mostly unattended.
May 4, 2014