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Rated 4.4 out of 5 by 96 reviewers.
Rated 5.0 out of 5.0 by Friendliest most helpful staff and cleanest hotel ever. Every staff member was friendly and helpful making our stay one of the best we've ever experienced in any hotel. The facilities were very clean and comfortable. October 8, 2014
Rated 4.0 out of 5.0 by Good place to stay You can expect a good stay here. The woman handling breakfast was friendly and nice. Kristen at the front desk was amazing!! Part of our team was there for a soccer tournament. Everything was great. Thank you. October 7, 2014
Rated 5.0 out of 5.0 by Excellant and friendly service I was very pleased to stay at this Holiday Inn. The room was comfortable and the service was friendly. October 6, 2014
Rated 2.0 out of 5.0 by Okay.... This hotel was okay, it wasn't what I expected of a Holiday Inn though. It was a bit difficult to navigate to, and our room wasn't the cleanest. It also appears to definitely need to be fixed up as their was tons of chipped paint, cracked bathtub etc. October 3, 2014
Rated 4.0 out of 5.0 by Kzoo stay for an older property, this one is well maintained. It is off the highway somewhere hard to get to October 2, 2014
Rated 5.0 out of 5.0 by Great Service We cannot compliment the front desk persons Christine and Jennifer enough for their caring and compassion. September 29, 2014
Rated 5.0 out of 5.0 by Nice Hotel in Convenient Location I made a last minute booking at the Kalamazoo Holiday Inn Express and found this location to be one of the best. Although it was nearby the highway the traffic sounds were minimal and I was able to jog on a sidewalk staying out of traffic by just walking out front door from the hotel. The staff is first-rate and added to the nice ambiance of this hotel. If you are staying in Kalamazoo I highly recommend the Holiday Inn Express September 29, 2014
Rated 5.0 out of 5.0 Velocidad de Internet La velocidad del internet inalambrico se puede mejorar, tuve que bajar al centro de negocios del Hotel September 29, 2014
Rated 4.0 out of 5.0 by Business Stay I was upgraded to a king suite which was nice for my status. Overall stay was nice, room is definitely starting to show some wear and could use a refresh. Lighting choice in the room is horrible, florescent lights are energy efficient but the choice of bulb they use feels depressing. September 22, 2014
Rated 5.0 out of 5.0 by comfortable and clean rooms. I always enjoy my stay at Holiday Inn Express. The staff was courteous, the rooms clean and comfortable. The breakfast offered is always a plus when traveling for business. September 19, 2014
Rated 5.0 out of 5.0 by Very Nice Very clean and Friendly staff. Enjoyed the stay and would go back to this hotel. September 18, 2014
Rated 5.0 out of 5.0 by great beds good rooms,food,pool tv,and moore, i had a gread stay ther,and will go back,anytime,im in town September 13, 2014
Rated 5.0 out of 5.0 by Great Room Everything about the experience was great other than the bed was not comfortable, the ice machine on my floor did not work and the very limited choices of Breakfast food in the great room. September 9, 2014
Rated 5.0 out of 5.0 by Good Night's Sleep Holiday Inn Express had never disappointed. They are always nice, friendly and comfortable. September 7, 2014
Rated 5.0 out of 5.0 by Best night's sleep, ever! Friendly, courteous, and helpful staff Check-in was made easy and convenient for my schedule. The room was clean, and welcoming after a 2 hour drive from the Detroit area. The front desk made maps available, as well as giving directions to the airport, and allowed early check-in, which was most helpful. September 5, 2014
Rated 5.0 out of 5.0 by Great value for room. Terrific room (king bed, end of hall) for a reasonable price. Good location passing through Kalamazoo. Better healthy options than many free breakfast buffets (e.g., whole wheat English muffins, Greek yogurt, whole fresh fruit). September 2, 2014
Rated 5.0 out of 5.0 Good Value Loved the "quiet hours" policy. Just a one night stay but room was very clean, staff very friendly, all the facilities you would expect and in working order. Standard breakfast choices, but free and perfect for our purposes. August 26, 2014
Rated 4.0 out of 5.0 by Comfortable beds and quiet setting We stayed briefly on our travels through Michigan. This hotel was in the process of updating all its beds to new Serta mattresses and were very comfortable. Quiet location and friendly staff. The breakfast area was very busy and was running short on food. The staffer was working hard to keep up with the crowd but I always think it looks like 2 people are needed in these breakfast areas to keep up. We called the same day we stayed and booked with our IHG rewards and it was all taken care of quickly with keys ready at check-in. The pool seemed a bit small but we didn't use it. Got a great nights rest and quick service. That's what we wanted! August 17, 2014
Rated 5.0 out of 5.0 by Bewertung Bei einem Hotel mit diesem Standart habe ich einen Kühlschrank und Safe im Zimmer vermisst. An die art der Betten zu machen, in Amerika, werde ich mich wohl nie gwöhnen. Die deutsche art ist besser. Auch, dass die Toiletten soooo niedrig sind ist für ältere Menschen sehr mühsam... Griffe sind zwingend! August 17, 2014
Rated 5.0 out of 5.0 by Good hotel for family stay We have used this hotel for our visits to Kalamazoo and it has always been very good. This is perfect for families and also very convenient location. August 15, 2014
Rated 5.0 out of 5.0 by Great service at check-in When I arrived there was a mix-up when I thought he room had been paid for. Apparently it was only reserved and not direct billed. Kristine (front desk) did an excellent job at making me feel at ease as we were able to get a credit card auth to secure the room. August 10, 2014
Rated 5.0 out of 5.0 Great place to stay We have stayed at this Holiday Inn before and returned because of the great service that was provided. The room was comfortable and quiet even though we were right by the elevator. The breakfast provided was impressive. Lots to choose from. We will stay there again. August 5, 2014
Rated 3.0 out of 5.0 by Needs Work I was a bit disappointed. I always thought they were a good quality motel. When I entered my room I noticed quite a few anchors from previous pictures that were showing. I take it they replaced some pictures but didn't bother to remove or repair the old anchor holes. When we tried to watch T.V. there was no T.V. guide. The guide only showed the stations available not any of the shows that were on. I called the front desk thinking I was mistaken. But apparently not. My advice. Buy a T.V. guide before you check in or just go somewhere else. July 29, 2014
Rated 4.0 out of 5.0 by maid service We had poor maid service. One day the room was not finished being cleaned and the next day they did not clean it at all. And when I called to see if some one could please come and clean it they did not have anyone to do it. If we called for towels we woild have to go to the front desk to get them. When I went down the next morning to make sure someone was going to clean the room the staff acted like it was my fault. July 22, 2014
Rated 2.0 out of 5.0 by Kalamazoo Stay This hotel property was fair. Upon arrival and check in my rate was higher than what I booked on line. It was corrected, but only after I found it. The bathroom lock was broke and the piece to plug the tub was broken. When desk notified, they said they would come at 11pm or the next day. We said the next day. We were also told, "Its OK if you want to find somewhere else to stay tomorrow night." I was shocked by that comment. The next day they did fix the lock and gave us an alternative plug for the tub. When we ask for clean towels and wash clothes we were told we had to come get them as there was no one else there. POOR customer service. When checking in I gave them a copy of my tax exempt card, upon checking out I found they charged me state tax, even though they were not suppose to. So twice they tried to over charge me. Would not stay here again. July 21, 2014
Rated 5.0 out of 5.0 by Nice place Very comfortable and clean. Staff excellent! Breakfast better than most. Very convenient to the Air Zoo and other sites. Just wish there was a hot tub. July 16, 2014
Rated 5.0 out of 5.0 Holiday Inn Express - Kalamazoo We stayed at this hotel 2 different times about 10 days apart. Both stays were excellent. Good variety for the Continental Breakfast, the rooms were clean and overall a good experience. We will stay at this hotel again when our travels takes us through Kalamazoo. July 11, 2014
Rated 4.0 out of 5.0 by Great service Great service, everything else is so average it hurts. July 6, 2014
Rated 3.0 out of 5.0 by OK But could use some touching up They had upgraded to a king room which was nice, but the Man at the front deck was talking to customer on the phone for quite some time, finally after the caller decided he didn't want the room, he gave us our room keys. No mention of being a Platinum Guest, but that's of little concern. The pool was way to cold to swim in. Thank You June 12, 2014
Rated 5.0 out of 5.0 by Accomodating accomodations It's been several years since I've stayed in a Holiday Inn, and this hotel will make me consider staying with the chain more often. The staff went out of their way to be helpful, the equipment in the exercise room was very nice, and the room was clean and comfortable. The room furnishings and decorations were up to date, and, as I was visiting friends while in town for business, the common area next to the lobby was great with its seating and tables. I would definitely call them the next time I am in the area. June 11, 2014
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