Rated 4.1 out of 5 by 141
Rated 5.0 out of 5.0 by Tamm1123 Great place to stay and relax
We visit Kalamazoo on a regular basis and always choose this Holiday Inn as our hotel. The staff is always awesome and if there is a problem of any kind they work very hard to correct it. The pool is always great and the hot tub is also fantastic. I would highly recommend this hotel to anyone staying in the Kalamazoo area!
August 18, 2013
Rated 5.0 out of 5.0 by yizz7113 good service very comfortable and great person at check in
Our lunch was very good at the restaurant inside the hotel. Waitress was very pleasant with good service. Upon check in the clerk was very polite and helpful and pleasant very likeable. Our room was neat and clean and made us feel comfortable. And I might add; the temperature of the pool and hot tub was just right. This area was well maintained and the RULES for this area were posted just outside the hot tub. No diapers allowed etc. this should be posted at other area hotels. A no questions asked in plain view.
August 16, 2013
Rated 5.0 out of 5.0 by momo2 Clean and comfortable room
Our room was very comfortable and clean. The desk staff was great help assisting us, when we needed information or directions. We will stay here again, when in the area.
August 16, 2013
Rated 4.0 out of 5.0 by Mommaof1 Great pool!
We choose this Holiday Inn bc it was a Holidome. We wanted to take our daughter away for the night to have some fun and we did just that.
On the negative side I booked a room online that was a poolside room. When we checked in it was not explained that we did have a door that lead to the pool. But it was way in the Corner and had No View at all of the pool, only a wall. Also, web page showed a water fountain/sprayer in the pool that looked really fun for kids and when we got there...none! Pool was clean, heated, & very nice though.
August 14, 2013
Rated 4.0 out of 5.0 by Octavie would come back
It was a clean hotel and close to many places that we enjoyed
August 14, 2013
Rated 3.0 out of 5.0 by alliwantisagoodcupofcoffe Comfortably average kalamazoo hotel
The staff behind the counter at the Holiday Inn Kalamazoo West are always pleasant, which is nice because your room will probably not be cleaned thoroughly, they may or may not be able to locate inroom coffee, the computers definetely will be hit or miss, the restaurant opens for breakfast later than is convenient for most of their guests during our stay, they have a shuttle - but do not think it will be available at a time you might really need it.
August 13, 2013
Rated 5.0 out of 5.0 by Fudd Comfortable and great service
We were real impressed with the hotel and all of the services. The beds were so comfortable and the food was exceptional and the price was soooo reasonable. We will certainly be there if we are in the area and recommend you to anyone we know is coming to your area.
August 12, 2013
Rated 5.0 out of 5.0 by dada1960 great service
Excellant stay and will reccommend.
I will certainly stay at the holiday inn upon my next visit.
August 10, 2013
Rated 5.0 out of 5.0 by Mary507 Best Holiday Inn I have ever stayed at!
I love this Holiday Inn. We went with our baseball team who had a tournament in Battle Creek. We heard such great reviews about this hotel, we opted to stay 45 minutes away from our tournament, just to stay here. The service is outstanding. Each employee makes you feel as though your every need is their opportunity to please. The bar is warm, inviting and lively. The bartenders get to know you immediately and are friendly, but not imposing. The restaurant has great food. I loved the spacious areas around the pool and ping pong tables. Our baseball team had plenty of room to spread out and not intrude on other guests. The second floor balcony with tables and open space was one of my favorite places to sit and visit with other people in our group. Full size beds were a little squishy when I had to sleep with my teenage daughter. Our experience was well worth it though!
August 9, 2013
Rated 4.0 out of 5.0 by AFAFAF Comfortable, actived, & relax
Ideal hotel for activities and the restaurant is a WOW at breakfast, lunch and dinner.
August 9, 2013
Rated 5.0 out of 5.0 by Jimmy61 quiet atmospher, good food and great value for the money.
I have stayed at this Holiday Inn several times over the years and it is consistanly a great time. Never a dissapointment.
August 7, 2013
Rated 1.0 out of 5.0 by chanita worst stay
Ive stayed at severl holiday inns before, but this was the worst 10 day stay iv ever hadI stayed at the Kalamazoo Holiday in from July 10-July 20, I was the worst experience I've ever had. I had to ask on several different occasions to have my room cleaned, my floor wasn't vacuumed, and my bath tub wasn't cleaned. On July 19 a storm took placed and knocked out the power at 10:45 pm and we I woke up the following morning at 8:00 am there was still no power. I understand that storms happens but I couldn't believe that a hotel that size had no type of back up generators, candles ( to give to the customers staying in the hotel# flash lights. Not at anytime during the night one manager came by to reassure that things would be ok, or to check on the customers. I had no air conditioner # and the my room was very warm# no refrigerator, no ice machine # im a diabetic and i need to keep my meds cold) and no electricity.
I also havent recieved my membership points for the 10 day stay.
August 5, 2013
Rated 5.0 out of 5.0 Great Long Stay
I must say that the staff at this Holiday Inn was exceptional. I was there for an extended stay and they called me by name, answered all my questions, were friendly, and courteous. They arranged transportation when I needed it and were very accomodating. There were some young sports teams staying there and they let us know that if we had any issues with noise, etc. to contact the front desk.
I would definately stay at this hotel again and would recommend it to others.
August 1, 2013
Rated 2.0 out of 5.0 by Candy5022 Not Like the Old Holiday Inn's
Very dark and dirty. Nothing has been updated in years. The restaurant wasn't clean and the pool looked disgusting. The exercise room smelled and overall it was a dump for the price they were asking.
July 30, 2013
Rated 2.0 out of 5.0 by C1c2 C&C
Desk/table ready to fall apart.
Carpet is filhy. Went to the bathroom twice during the night, in my bare feet. The bottom of my feet were black in the morning.
Air conditioner so loud I almost had to blast the people out of the next room in order to hear the TV.
Temperature very hard to regulate.
June 29, 2013
Rated 5.0 out of 5.0 by AHConsultant Great Hotel
I have been staying at this Holiday Inn every other week for the past 6 months while I work in Kalamazoo. The staff provide excellent service from check-in to room cleaning to restaurant service. The priority club gatherings every evening are a great addition to a great place to stay! The pool and work out room are clean and there is always eqiupment available to use no matter what time I stop in there. The location is close to shopping and other restaurant options and the staff is always willing to make suggestions of what to do and see in the area.
June 25, 2013
Rated 5.0 out of 5.0 by en9rypt No AC, but excellent service to compensate for that.
My original room had a non-functioning Air Conditioner. I let it try to work for a couple hours. Upon notifying the front desk of the problem, the gal at the desk notified repair guy Joe ( I think) to investigate. He arrived at my room and did some troubleshooting. Based on his analysis, he would need to dig in to the actual unit to diagnose further. He offered to work with the Front Desk to put me in another room. "ok by me". Front desk called, told me new room number. Joe came up and gave me keys. I had since received room service and was eating. Joe came up to make sure I got moved to new room okay, he had verified the AC was already working :-).
Once I had been in new room, and finished eating, Joe came by again and said "I've asked the Desk to comp. your room service".
This step I consider outstanding. I didn't ask for this, but did actually expect it. I'm delighted this was done!
Kudos to Joe, he did an exceptional job.
June 19, 2013
Rated 5.0 out of 5.0 by Dave3052 Everything was excellent !!!
This is one of the best Holiday INN motels we have ever stayed in. The service, room, food, and cleanliness was fantastic!!. Not to forget the pool and hot tub was very nice as well. Highly recommend, especially for the price. Will stay again!!
June 18, 2013
Rated 4.0 out of 5.0 by Harbor Good Spot to Stay When in Kazoo
Good hotel with convenient, ez on/off freeway location. Super check-in process and clean, comfortable room. Only negative was a super noisy fan in the room's outdated heat/ac unit. Will be back. Haven't stayed at a Holiday Inn in a long time and was pleasantly surprised.
June 14, 2013
Rated 5.0 out of 5.0 by aepva Thanks for a great stay
Thank you for a great stay. Staff was excellent and very helpful, room was clean and comfortable, everything worked fine.
My only problem was something that isn't immediately correctable - I have a bad back and need to sleep on a very firm mattress. Mattress was quite soft and though I slept well on it, it caused me some back pain the next morning. Not sure what could have been done about that, so no fault to the staff there. Just something I have to live with when I travel.
June 13, 2013
Rated 4.0 out of 5.0 by TRBB37 West
Friendly, personable front desk team at any time.
Only concern is that the team should review the quality of the recreation items. The tennis table paddles are in poor condition. My co-workers had a little tennis tournament and believe the paddles made a difference in their play and results. Spoke they will have to bring their own paddles to gain the full experience of the game. This could easily be corrected by the team, I believe.
June 11, 2013
Rated 5.0 out of 5.0 by MApples Staff and Service
We came with our whole Tennis team for our State Finals and we had a very warm welcome! Your staff was excellent! We had a great stay and would recommend you to anyone who asks!
June 5, 2013
Rated 4.0 out of 5.0 by Ezoner Mothers Day Nightmare
We enjoyed the stay with one major exception. The Breakfast service on Mothers Day was rude staff and poor service. We arrived before the official mothers day event for a regular breakfast. We had a $10 coupon and were treated like we were dirt because we intended to use one. As a result we left and had breakfast at another location. This hotel is overpriced .
May 18, 2013
Rated 5.0 out of 5.0 by Simbazaq Medievalists' zoo at K'zoo
The Kalamazoo W Holiday Inn is an excellent hotel -- I enjoyed every minute.
May 18, 2013
Rated 5.0 out of 5.0 by Lucia1282 What great staff!!!
My overall experience was really good - relaxing, friendly and good food in your restaurant.
But I was really impressed with the friendliness and efficiency of your hotel staff. They were fabulous!
Everything was great - thanks for the home away from home stay.
May 17, 2013
Rated 5.0 out of 5.0 by Jules48723 Excellent Customer Service at Holiday Inn Kalamazoo-W!
My husband and I recently stayed at the Holiday Day Kalamazoo-W, as we were both running the Borgess Run for the Health of It races on Sunday, May 5. I have to say, I've never been so impressed with the customer service and little touches from a hotel!! When we arrived at our room, I found a personalized card waiting for me wishing me luck on my race that was signed by all the staff! It was an incredible nice touch that I've not had at any other hotel that I've stayed at. The morning of the race they had bottled water, fruit and breakfast bars at the front lobby with a sign wishing luck to all the runners.
It's these kinds of touches that will bring us back to this hotel again and encourage us to recommend it to others!
Nicely done Holiday Inn, nicely done!
May 13, 2013
Rated 5.0 out of 5.0 by MarathonDoug1 Very Polite and Helpful Staff
Dear Holiday Inn Kalamazoo,
I ran in the Kalamazoo Marathon on May 5. Your staff was excellent in making me feel at home at the hotel before and especially after the race. This kindness was epecially meaningful because race day was warm and I was more than a little sore after returning to the hotel. One member of the maintenance staff held the door for me while another helped me to cary my gear bag back to my room. The front desk was very helpful at check-in and check-out.
I will defintely recommend your hotel to my friends.
All the best,
May 12, 2013
Rated 3.0 out of 5.0 by lesley795 review of hotel
Staff friendly and helpful. Satisfactory accommodation. Restaurant food not great. Breakfast buffet was O.K.
May 12, 2013
Rated 3.0 out of 5.0 by MudMan I'm a Platinum member......but not treated like one.
Thought I was enjoying a Rewards Night but end up getting charged, this hotel location has a difficult time "rewarding" members.
May 9, 2013
Rated 5.0 out of 5.0 by Kruckle Great Family Hotel
My son's baseball team stayed there. Great pool area for pizza party and fun for adults too. Close to ball field.
May 3, 2013