Rated 4.1 out of 5 by 193
Rated 4.0 out of 5.0 by Judy59 Clean and comfortable
Very nice hotel. Staff is very friendly and accommodating (except at bar). The rooms are clean and spacious and the beds are wonderful, firm but not hard. The pool was great, not to cold, not to hot. My only complaint is on Friday and Saturday night, kids were running and playing in the halls. I called the front desk, and their first response was that quiet time is at 1030. This was at 1015, so I questioned if it was OK if the kids were loud in the halls, and at that point she said she would send someone up. Which did happen, as shortly after my call, it became quiet.
The food at the hotel bar was great, but the service on Friday afternoon was horrible! I arrived at about 2, looking for a beverage and lunch. Sat at the bar as the service is typically faster, not here. The bartender was nowhere to be seen, a waitress gave me a menu and a beverage. The bartender came out briefly and took my order. While waiting for my food, I wanted another beverage, again, the bartender nowhere to be seen. This time a manager served my beverage. The only time I saw the bartender after she took my lunch order, was when she brought me the check. She appeared rush and was very unfriendly. There were also a couple other patrons at the bar who received the same service. I don't know if I should blame the waitress or management, as a bartender is to tend the bar, not do so many other tasks she is unable to care for the bar.
October 17, 2013
Rated 3.0 out of 5.0 by WMUQ Banquet services
I attended a college fraternity banquet and the food was fine... However, there was no spoons available on the tables for coffee or dessert. The staff only had knives, forks and ice water on the tables, quests had to request beverages. Normally beverages are conveniently located or offered by waite staff. The cost for this event was totally over priced and I will recommend the venue be moved in the future.
The toilet in the bathroom didn't work properly. Many plumbing issues reported by friends( i.e. bathtub not draining ).
October 16, 2013
Rated 5.0 out of 5.0 by GinnyH Great Amenities
Wonderful Holidome with swimming pool; love free happy hour Monday thru Thursday; excellent restaurant and bar
October 9, 2013
Rated 2.0 out of 5.0 by plaa Not a very good visit this time...
Pool was dirty dirty dirty, black as a matter of fact. Unruly soccer team that ran around and played football in the game area and I don't think security EVER even walked through there. Very loud and noisy until 12:50 when we called for the second time to ask when quiet time was in the game area. We were told 11:00 pm but that DID NOT HAPPEN. It was a cluster in the eatery on Sunday morning and there was not near enough staff. The hamburger we had on Saturday at around noon was excellent though. Don't know if we will go back until the pool problem is taken care of . It was pretty bad.
October 9, 2013
Rated 5.0 out of 5.0 by Chocolate Oct Work Travel
Everything was great! Plus got a free breakfast for being a Priority Club member!
October 6, 2013
Rated 3.0 out of 5.0 by Tamm1123 Stay here often nice place
We stay at this hotel often but we were disappointed with our stay this time. They have changed some of their priority club benefits as no free breakfast buffet on the weekends. Also this time we stayed there was a college football team staying there so they were in the pool on friday night working out so it was full. The coaches were blowing whistles and making lots of noise. This is not the norm at this hotel usually we are very happy!
October 2, 2013
Rated 2.0 out of 5.0 by Disappointed14 Disappointed13
We have had an annual family gathering at this hotel for several years. This will be the last year. The pool was dirty, you couldn't even see your own feet, sides of the pool were brown, you were required to have a bracelet at check in, however, even with the "pool security" there were many kids in the pool without wrist bands. Someone vomited in the pool and guests were removed, about an hour later, they were allowed to re-enter the pool. I thought it was disgusting. Our two 10-year old boys were confronted in the video arcade and sworn at and bullied. The kids food at the onsite restaurant was very disappointing, mac and cheese was an alfredo-like sauce, the sloppy joe was gross, and the fruit cabob that came with the meals was once frozen fruit. I will not be returning - ever! Lots of trouble-makers in pool area and arcade area with no parent supervision. Very, very disappointing. This hotel has gone down hill.
September 27, 2013
Rated 5.0 out of 5.0 by jweila01 Nice Hotel
Nice hotel - clean and quiet. The onsite bar and grill was a pleasant surprise.
September 19, 2013
Rated 5.0 out of 5.0 by mthompson1 Staff is so great!
I just want to say thank you to your staff, I don't know what we would have done without their help.
My dad and I had to travel 6 hours for a wedding. Check in wasn't supposed to be until 4 and the wedding was at 4:30. There was no way we could check in, get ready in the room and to the wedding by 4:30. I called the hotel and asked if there was any way we could check in early. They were so accommodating.
When my dad and I got there from a long drive and exhausted they let us check in right away, and we were able to get some needed rest before getting ready for the wedding.
Our weekend and experience overall went so smoothly, and if it wasn't for the helpful staff the weekend could have easily been a nightmare.
September 12, 2013
Rated 5.0 out of 5.0 by MichaelR Weekend away
My daughter and I stayed here recently on an end-of-the-summer quick getaway. As usual, the staff was friendly, the room was clean and my daughter enjoyed the pool. It's a great place to stay . We'll be back.
September 9, 2013
Rated 5.0 out of 5.0 by Browncoat 'Southern' Michigan hospitality
From the moment we checked in, we felt 'at home' as much as possible. The folks at the front desk we're very friendly and the service we received at the restaurant was outstanding, as was the food. The rooms we're great and the bed extremely comfortable. As a result, we even extended our stay from two to three nights. And we were 'thrilled' the lights stayed on in the bath! We'd stayed at a competitor the previous night and their bath was equipped with motion-sensor lighting. Makes showering interesting when the sensors can't 'read' you behind the curtain...
September 4, 2013
Rated 1.0 out of 5.0 by Alc47 Holiday Inn stay
I have given my review to another email contact from you. I am not at all happy with my stay at this particular Holiday Inn. For the price I paid should have hade more amenities. There was no microwave, no refrigerator , no tissues , one small trash can, maintenance had to fix the toilet, it would not flush. Until I went back to the front desk to ask about breakfast, I would not have known that Inns do not have free breakfast which is a shame to all of the Inns because of the increased price of rooms on Holiday weekends. They finally asked if I was a priority member and gave me one voucher, not happy. The room was quite damp all night. Upon leaving at check out the person at the desk was not very friendly. Needless to say I will not recommend this particular Inn to anyone.
September 3, 2013
Rated 5.0 out of 5.0 by RobRoadWarrior Takes Care of the Customer
Every time I stay at the Kalamazoo, MI Holiday Inn, it is always enjoyable. I enjoy the Priority Club Receptions. Kasey is great and makes all of us feel welcome. The restaurant staff is always friendly and very helpful.
September 3, 2013
Rated 1.0 out of 5.0 by frequenttravels Free points stay
Stayed here for 4 days using free points. Booked for 3 people and was only given one free breakfast token. I stay at lots of different Holiday express and inns thru-out the year. The staff could have taken care of the issue but instead ignored. The food in the restaurant was not up to standards.
August 31, 2013
Rated 5.0 out of 5.0 by bjohns4260 Kalamazoo-
Very clean, staff was friendly; looking forward to returning with kids so they can swim.
August 30, 2013
Rated 4.0 out of 5.0 by Jandersong Good Overnight Stay
No real complaints. Breakfast availability offered no options for dietary issues (in my case Gluten Free is a must).
August 27, 2013
Rated 5.0 out of 5.0 by BroncoCharlie Great Experience!
All I can say is WOW...
A few weeks ago, we were in Kalamazoo for an event and stayed the night at the Best Western next door. This time, thankfully they were booked, so I reserved 2 nights at this Holiday Inn. This a very clean hotel with modern styling and a great indoor gym, arcade, pool, and hot tub. I payed $15 extra to upgrade to the breakfast for 2. I thought this was pricey until I got to the restaurant... Burdicks breakfast was incredible. Every aspect of this hotel is fantastic... Oh, except for the parking lot... BE CAREFUL OF THE BLIND CORNER UPON ENTERING THE PARKING LOT, We almost got hit twice in 2 days...
I can't wait to stay here again... Holidome = Family fun.
August 26, 2013
Rated 5.0 out of 5.0 by Randy48 Service
All around quality and service of this property is 5 STAR!, some of the best people I have had the pleasure to have met. The service was second to none. Thank You all for a wonderful experience and making us feel like family. Randy
August 26, 2013
Rated 3.0 out of 5.0 by Van66 Disappointed
Always have liked Holiday Inns but not as satisfied this time. Disappointed because could not eat breakfast earlier since we were trying to get an early start. Lots of noise in hallways during the night. No coffee pot in room. Didn't get much sleep and then no coffee, did not make a good morning!
August 24, 2013
Rated 4.0 out of 5.0 by juanpablo nice room and pool, wonderful staff
A very comfortable room and a nice indoor pool. They also have a pool table, foos ball table and ping pong table, which is a nice touch. The staff at the hotel and restaurant were exceptional and the food was great. Our only disappointment was that the room, the executive 2 double bed room, did not have a fridge or a microwave.
August 22, 2013
Rated 2.0 out of 5.0 by CB61 Disappointing stay
We have stayed so many times at this property, we've always looked forward to the stay. Our family experienced a great loss just a few days past 3 years ago. We started staying here as a central location to take care of things, the staff and hotel were wonderful. The past few stays have been disappointing. The cleanliness not as great. The staff though helpful didn't seem concerned. I realize that having to deal a full house and employee rooms can be inconvenient, so I try not to bother the staff. But when we checked and asked questions it seemed like I was a bother. Later we found hardened silly string in our ice bucket and was asked if it was us that did it. I would have removed it and washed it myself.
August 22, 2013
Rated 5.0 out of 5.0 by DD1970 Great place for kids
Great place to stay with kids. Great pool and my daughter loved the bunk bed suite right outside pool area! Beds very comfortable and Burdicks is a great restaurant right inside the hotel!
August 19, 2013
Rated 5.0 out of 5.0 by Tamm1123 Great place to stay and relax
We visit Kalamazoo on a regular basis and always choose this Holiday Inn as our hotel. The staff is always awesome and if there is a problem of any kind they work very hard to correct it. The pool is always great and the hot tub is also fantastic. I would highly recommend this hotel to anyone staying in the Kalamazoo area!
August 18, 2013
Rated 5.0 out of 5.0 by yizz7113 good service very comfortable and great person at check in
Our lunch was very good at the restaurant inside the hotel. Waitress was very pleasant with good service. Upon check in the clerk was very polite and helpful and pleasant very likeable. Our room was neat and clean and made us feel comfortable. And I might add; the temperature of the pool and hot tub was just right. This area was well maintained and the RULES for this area were posted just outside the hot tub. No diapers allowed etc. this should be posted at other area hotels. A no questions asked in plain view.
August 16, 2013
Rated 5.0 out of 5.0 by momo2 Clean and comfortable room
Our room was very comfortable and clean. The desk staff was great help assisting us, when we needed information or directions. We will stay here again, when in the area.
August 16, 2013
Rated 4.0 out of 5.0 by Mommaof1 Great pool!
We choose this Holiday Inn bc it was a Holidome. We wanted to take our daughter away for the night to have some fun and we did just that.
On the negative side I booked a room online that was a poolside room. When we checked in it was not explained that we did have a door that lead to the pool. But it was way in the Corner and had No View at all of the pool, only a wall. Also, web page showed a water fountain/sprayer in the pool that looked really fun for kids and when we got there...none! Pool was clean, heated, & very nice though.
August 14, 2013
Rated 4.0 out of 5.0 by Octavie would come back
It was a clean hotel and close to many places that we enjoyed
August 14, 2013
Rated 3.0 out of 5.0 by alliwantisagoodcupofcoffe Comfortably average kalamazoo hotel
The staff behind the counter at the Holiday Inn Kalamazoo West are always pleasant, which is nice because your room will probably not be cleaned thoroughly, they may or may not be able to locate inroom coffee, the computers definetely will be hit or miss, the restaurant opens for breakfast later than is convenient for most of their guests during our stay, they have a shuttle - but do not think it will be available at a time you might really need it.
August 13, 2013
Rated 5.0 out of 5.0 by Fudd Comfortable and great service
We were real impressed with the hotel and all of the services. The beds were so comfortable and the food was exceptional and the price was soooo reasonable. We will certainly be there if we are in the area and recommend you to anyone we know is coming to your area.
August 12, 2013
Rated 5.0 out of 5.0 by dada1960 great service
Excellant stay and will reccommend.
I will certainly stay at the holiday inn upon my next visit.
August 10, 2013