Rated 4.1 out of 5 by 256
Rated 2.0 out of 5.0 by Zoraida1 Bed was uncomfortable
Service at restaurant was slow. Food was not cooked as ordered.
April 6, 2014
Rated 4.0 out of 5.0 by BernieX Comfortable rooms, excellent service
This HI has been around for a long time, the owners have kept it up to date and it is mid-price for the area.
Although Kalamazoo is not a big city the hotel is conveniently located
Nice to have an on-site restaurant. The food and drink are normally good, this time the fish was a bit over cooked.
All in all a very good stay.
April 1, 2014
Rated 3.0 out of 5.0 by rmoore05 Great Food
A great place to stay when traveling with Pets. The decoration is great! The pool was nice but could have enforced proper swim wear better. The food in this hotel was fantastic! Huge menu, something for everyone.
March 31, 2014
Rated 5.0 out of 5.0 by Cheralyn So clean!
Traveling 400 miles to a hotel I've never been to is a little scary because I am very picky. As I walked in the front door, I was greeted by a warm welcoming face and then headed to my pool side room. The kids immediately loved the all of the things available for them and I just inhaled the smell of clean. The room was clean, the beds comfy and when I moved the furniture to make room for the crib, the carpet was spotless. We will definitely make the drive to stay at this Holiday Inn again.
March 29, 2014
Rated 1.0 out of 5.0 by Granix69 Nice facilities, if your able to use them.
Very nice facilities, but our stay was unpleasant as 2 full charter busses came in late and were full of noisy hall roaming people. Because of this, we were unable to enjoy any of the facilities we came to enjoy.
March 28, 2014
Rated 5.0 out of 5.0 by jinny2 very pleasantly surprised
Mark and Patty were wonderfully helpful at the service desk. Beautiful property, updated like a new property. Expected old holidome theme style, however it was surprising how modernized it was. Was here for business. Liked the set-up. The sofa bed pull out very comfortable not even like a sofa mattress, good nite sleep. We decided to change rooms during the course of our stay because one of our members left. the second room is equally pleasant. It was near mechanical room and surprisingly we did not hear a thing. It was also good that the arcade was enclosed, so any amount of noise from arcade was suppressed, nice! Also appreciated all the picnic tables and second floor walk down balconies, whomever redid this hotel, knew what they were doing!
March 25, 2014
Rated 2.0 out of 5.0 by Travelman10 Very nice hotel with indoor pool
Our room was facing the pool and on the third floor. Very nice hotel but our experience was not good.
Most of the families staying at the hotel were with a youth hockey
competition. Kids were playing hockey in the halls at midnight and parents had set up a big party around the pool and upper level with beer and food. This was going on the first night until 1am and after calls to the front desk it was finally shut down.
The second night was not much better but after calls again to the front desk the party was shut down at 11:45 pm.
GREAT PLACE TO BRING CASES OF BEER ,FOOD AND HAVE A PARTY!
I am all for a good time but 10pm might be a good time to
let the people staying for a night's rest have some quiet time.
The hotel is very nice and I would recommend staying there if no
hockey teams were booked.
March 23, 2014
Rated 5.0 out of 5.0 by Pgene4603 Holiday Inn West Kalamazoo
Clean hotel. Old Burdicks restaurant/bar onsite was very nice. NIce pool area with an arcade and various other games. Decent gym. I really like this hotel and location.
March 20, 2014
Rated 3.0 out of 5.0 by Porkchop107 Great for a group of kids and families
Staff was attentive and friendly but it was really loud. We were near the pool, so expected, but 'adult hours' were to start at 10:30. They did not, just continued to be noisy. Once the pool closed, the noise moved to one of the rooms by us. I'm not sure how a hotel can 'police' this. It's really up to the parents.
Saw groups of kids/parents where this whole set up of the holidome really worked for them. Great for a sports team to spend the weekend for games. They do that well. If you aren't part of the group/team though, it's a little wild
March 17, 2014
Rated 4.0 out of 5.0 by carolam62 Staff was great
It would have been nice to have a connecting door, we were traveling with teenage grandsons and they had to be in a separate room with no connecting door.
March 17, 2014
Rated 5.0 out of 5.0 by Jaycat1972 Great Hotel
Wonderful stay, great rooms and service. Staff very friendly and helpfull
March 17, 2014
Rated 4.0 out of 5.0 by Missy Marie Quiet atmosphere
Being on the fourth floor was wonderful - no footsteps above or noise from toilets flushing. Pool area quieted down at a reasonable hour also.
March 16, 2014
Rated 4.0 out of 5.0 by Gorden Staff
I was impressed with the friendliness of the staff. With exception of nightclerk
A couple of wait people could have had a bit more training.
Business service center convenient.
room heater control not accurate.
March 15, 2014
Rated 1.0 out of 5.0 by DisSatisfiedFan Not what you think you are getting
Photos are misleading. This is not a pool directed to a family getaway and kid zone areas. To the extent that they have extended "adult hours." Also, free breakfast option is code for "kids eat free". Don't get overly excited about this one.
March 12, 2014
Rated 5.0 out of 5.0 by johnnyjo Friendly staff
Staff was very friendly and helpful. Rooms were comfortable.
March 12, 2014
Rated 2.0 out of 5.0 by himarks Not large family friendly
Does not provide roll away bed service. 1 person made to sleep on the floor.
March 12, 2014
Rated 5.0 out of 5.0 by Seeburg Comfortable bed
The room was actually too warm at times with the heating unit. Found it more comfortable with the heat off and less noise. Closing doors generate the most noise. Love those new fast flush toilets. Plumbing was quite quiet. Rooms are a little small but cozy.
March 8, 2014
Rated 2.0 out of 5.0 Poor holidome experience
The indoor pool and hot tub were overrun with locals both days we were there....blocked the door open, they flooded in, management was zero responsive in trying to accommodate the paying guests. They do have a wristband system, but is useless when not enforced. We will not return.
February 26, 2014
Rated 3.0 out of 5.0 by mjh0711 Not the best experience
We stayed two evenings. The first night our bathroom light bulb (the only one) went out we were then told they probably didn't have a replacement and we may have to switch rooms. This was at 11:00pm at night and my kids were already sleeping. After packing up our room they stated they found a replacement and we could stay after all.
The next night the bulbs in the main lamp went out. This occurred at 7pm. I was told by the front desk the engineer went home and they would not be able to fix it until the next day. The room was rather dark without the main light but we survived.
The staff were very nice and the beds were very comfy but obviously the service was less than ideal.
February 22, 2014
Rated 4.0 out of 5.0 by Katales Fun Weekend Getaway
We had a great time. The staff were professional and kind. The hotel has a lot to offer as far as amenities. The Pool and Jacuzzi were way too crowded to use on Saturday. We had our chance on Sunday. Being a Pet Friendly hotel made all the difference in the world. Hotel is conveniently located to all the Hot spots in Kalamazoo. There is a bar/restaurant onsite, very convenient. Natasha makes awesome pancakes, seriously! Next get away will definitely include Holiday Inn Hotels.
February 20, 2014
Rated 4.0 out of 5.0 by Mustang 82 Great Location and expereince
This location was fantastic for a family get-away.
We enjoyed the pool and the restaurant.
February 19, 2014
Rated 4.0 out of 5.0 by TaylorS Nice getaway
My stay was a great getaway. Lots of kids in pool area but everything got quiet around 10:45pm. We went for a relaxing morning swim which we had the whole pool to ourselves. Also the Room service was excellent!
February 19, 2014
Rated 5.0 out of 5.0 by Kyalea1724 Great updated hotel and pool!
Wonderful hotel with quality guest rooms. Very comfortable stay with an easy check in experience. Service from supervisor/host in restaurant was a bit uneven, but it may have been because they were very busy on a Saturday morning. Otherwise it was a great stay and this hotel should be highly recommended.
February 18, 2014
Rated 5.0 out of 5.0 by SteveO47 Nice Hotel
Kept up well, rooms are nice and clean. Restaurant is good. Everything you would expect. I would definitely stay again.
February 16, 2014
Rated 5.0 out of 5.0 by RedDeb Great Place to Stay
Great family fun! It may not be the quietest place but the little bit of noise we could hear from our room was not disturbing. The pool and play area is great for kids or a family get together and it is super convenient to have a good restaurant in the building! The beds were a little soft for our liking but that would not keep us from returning. Over all, a great place to stay!
February 13, 2014
Rated 5.0 out of 5.0 by JPVISIT Holiday Inn - Kalamazoo
Excellent place to stay. Hotel is excellent. restaurant is okay. Would recommend going out .
February 9, 2014
Rated 4.0 out of 5.0 by BJTT93 WMU visit
Great location for visiting WMU. Rooms and bed comfortable. Stayed in pool view room... Would not recommend for relaxation. Other guests remained at pool later in the evening and started earlier in the morning than hotel advertised. Difficult to get to sleep and we were woken up earlier than would have liked.
February 9, 2014
Rated 5.0 out of 5.0 by TM27 Great Experience
Great rooms and hotel. I was pleased with all aspects of our stay. Clean and friendly staff.
February 4, 2014
Rated 5.0 out of 5.0 by Kadie15 Wonderful atmosphere and very clean
Couldn't have been happier with our experience at this hotel. It was clean, comfortable, inviting, well maintained, a very kid and adult friendly atmosphere, bed and pillows were extremely comfy, tons of available tv options, staff was friendly and professional, restaurant had excellent service and the food selection fit all our family's different ages and tastes, not to mention it was delicious. I just can't say enough good things about our experience here. We would, and will, come back in a heartbeat!
February 3, 2014
Rated 5.0 out of 5.0 by hjcu Value, value, value
Visit Kalamazoo and stay in comfort,style and not worry about breaking the bank. Arriving after an incredible amount of snow and leaving on the day of another storm, check-in and out was a breeze and being close to where we needed to be was the icing on the cake. Would definitely stay here again without a second thought.
February 3, 2014