Rated 4.4 out of 5 by 91
Rated 3.0 out of 5.0 by Shekinah A respite in a time of grief....
After a nearly 30 year absence, I returned to Kalamazoo and my family to attend my grandmother's memorial service. I choose this hotel because it was A) close to the hotel where other family members stayed and B) offered the "hot breakfast". That breakfast AND the sincerely friendly, courteous, and helpful staff is the ONLY reason I feel OK about this location!
My stay began rough, when I arrived to check in around 9:00 p.m. on a Sunday and had to wait between 10-15 minutes for the desk staff to "return" from wherever they were. While the person was indeed friendly, courteous, and helpful, that wait following *3 full days on a train from CA* - combined with the not-so-happy-reason for my return - was nearly more than I could handle! But he checked me in and I fell into a comfortable bed for a very-much-needed good night's sleep.
The next day I gratefully enjoyed their hot breakfast and left by 10:00 a.m. to be with grieving family I'd not seen in many decades, if at all! I was out of the property ALL day, returning well after midnight from a long, painful, stress-filled, and exhausting day. When I entered my room IT HAD BEEN OVERLOOKED BY HOUSEKEEPING AND WAS NOT CLEANED OR IN ANY WAY SERVICED!!!
Upon hearing my call and the problem, the desk staff did his best to bring me linens for the night and confirm what I saw, and the following day the management staff took appropriate steps to compensate me for the trouble I experienced. Their kindness and willingness to find a way to honor their hospitality promise to "make it right" was deeply appreciated, and is why I can honestly recommend this location. They made a difficult time a little easier to handle when it could have just been more complicated!
October 25, 2014
Rated 5.0 out of 5.0 by rrmac1962 clean safe localtion
Nice location,quite,away from traffic noise.
No orange juice available on Sunday.
clean facilities,friendly staff
October 12, 2014
Rated 5.0 out of 5.0 by ptms123 Really enjoyed my stay
Staff was great greeting me on entry and was able to get me situated quickly and promptly.
The room was bigger and quieter than I expected. I was completing a 4 day trip and enjoyed my stay in this hotel. Definitely recommend again, just watch out the main parking lot floods when there's a lot of rain.
October 9, 2014