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Rated 4.6 out of 5 by 232 reviewers.
Rated 5.0 out of 5.0 by great stay at a great hotel location for me: excellent overall hotel appeal: excellent friendliness of staff: excellent hotel surroundings: excellent this WILL be my new home in k.c. when visiting here for work. staff was great. manager Daniel was wonderful to deal with regarding a small wrinkle able to get out a run in the area without problems. love the feel/look of the room I was in for 4 days. i'm a platimum plus (2million+ points) so I know holiday inn properties pretty well. ! THIS IS A G-R-EA-T HOTEL EXPERIENCE ! thanks. -b h- September 18, 2014
Rated 5.0 out of 5.0 by In town on business great place to stay! In town on business at the expo center. Very close to that and the airport. Newer hotel very clean. Hotel staff was extremely helpful, forgot a phone charger and they let me borrow one for the lost and found while I stayed there! Close to interstate but my room which faced was very quite! Will stay here again when in the area! September 17, 2014
Rated 5.0 out of 5.0 by Electrical system I had trouble figuring out how to turn on the lights. I finally found the place to insert the door key to turn on the lights. Some notice of this situation at reception would be helpful. September 17, 2014
Rated 5.0 out of 5.0 by Great Customer Service Had our reservations at HIE I believe at airport. Google map took us to the wrong HIE. Traveling for medical appts tired & had the little one get car sick on her precious blankie "purple". The young man at front desk kindly said we've got rooms & will upgrade you to a suite and cancel your other reservation. I wish I had his name, sorry. Happy we didn't need to find a laundry mat to do the blankie...tossed it in and Patricia at front desk said she'd make sure to toss in dryer while we had dinner. I insisted on tipping her but she insisted not...saying that's her job. Thanks Patricia! Would highly recommend this Holiday Inn Express...Close to so many shops and restaurants & they even shuttle to Zona Rosa. September 16, 2014
Rated 4.0 out of 5.0 by Clean and Comfortable Very clean and comfortable. Only thing I wish they could have provided was a roll a way bed. Staff very friendly. September 14, 2014
Rated 2.0 out of 5.0 by Room is controlled so much you cannot work or relax The need to have room key in slot to power electricity to room meant you could not charge a device while at breakfast. Breakfast breads were so HARD the would have made good bricks. Eggs looked so old you were afraid to touch them. Only one regular coffee decanter was available at a time and always a line if it was not out totally. And the staff Almost spoke English as a 3rd language. Would I stay here again? As someone who has supported Holiday Inn brands (and a vacation club owner) for 37 years: NOT SO MUCH! September 14, 2014
Rated 5.0 out of 5.0 by Great hotel for the price! Great hotel! Updated, clean, close to activities!! September 13, 2014
Rated 5.0 out of 5.0 by Highly Recommended Holiday Inn Express and Suites Kansas City Airport has quickly become one of our favorite travel stops. We often travel through Kansas City and make it a point to book a night there as often as possible. The staff is friendly and energetic. The décor is sleek and modern. The rooms are clean, spacious and comfortable. The hot tub and indoor pool are relaxing in all seasons. The breakfast is great. And did I mention the service is excellent! September 11, 2014
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