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Rated 4.6 out of 5 by 182 reviewers.
Rated 4.0 out of 5.0 by Clean room and good service We stayed at this hotel for 3 days and the room was always clean. The service was great. Only drawback was the pancake machine at breakfast didn't work most of the time. My kids were disappointed. Otherwise, beautiful hotel and great stay. July 18, 2013
Rated 5.0 out of 5.0 by Fantastic Experience All Around Our experience at this hotel was fantastic. Check-in was very quick with 2 employees available. The room was super nice - I thought we might hear some noise from the interstate, but we didn't. The room was clean well appointed. We really enjoyed the fun furnishings and designs in the room. We used the pool and enjoyed it - it could have gotten crowded quickly, but we were the only ones there. Breakfast was good - what you would expect from a HIX. The seating area was small and full so arrive early. If we are ever going to / through KC again, we will use this hotel. July 18, 2013
Rated 4.0 out of 5.0 by ideal location The facility is lovely. However, maid service could be improved. The first day of our stay our room was not serviced. The second day we were not provided enough towels. Another day no coffee packets were provided. Would like to see the pool area open a little later. Temperature of the spa was excellent. July 16, 2013
Rated 2.0 out of 5.0 by Good facilities, but poor staff and service I would NOT stay here again. We had numerous issues with staff and especially housekeeping. 1. The first few nights (we stayed 9 nights), we had "soft" pillows, and they were so labeled. And then they disappeared, and we only had "firm", which no one likes. Called front desk, and was told ALL the pillows were "firm"! Two nights later, half were soft again. 2. We left each day by noon, and removed the Do Not Disturb door handle sign. But twice, we got no room servicing. Getting back late at night to a dirty room with no towels is disappointing. 3. Worst of all: one night we came back, and our door was propped open with the deadbolt! Nothing was missing, but front desk thought it was no big deal. Poor staff all the way around. 4. NO recognition at all for being Platinum members. July 15, 2013
Rated 5.0 out of 5.0 by Fantastic! I've stayed at several Holiday Inn Express locations, but this was, by far, the nicest! The hot tub was a great way to relax after a long day of driving. July 12, 2013
Rated 5.0 out of 5.0 by Very comfortable environment The hotel was very inviting from the minute I walked in the front door. At check-in, Newton was quite friendly and patient. I have been here before and this is one of my favorite hotels. I have never stayed for breakfast as I am getting an early flight out each time. July 12, 2013
Rated 5.0 out of 5.0 by Great location, modern deco and great staff Loved the modern deco and feel of the hotel. Staff was outstanding. Room very clean and comfortable. Great price! Location of the hotel was great. Close to airport and easy reach to the KC downtown. July 10, 2013
Rated 4.0 out of 5.0 by New and Modern HIE This hotel is nice. Lots of newer styles. I was not really impressed with my room since it was directly over the lobby without much of a window view because of the roof. The room was overall pretty clean. The staff were very friendly and accommodating but took longer than necessary to accommodate. Asked for a toothbrush but didn't get one until 2 1/2 hours later around 10:30 pm. I had booked this room through Priority Club website and was quoted a lower price but upon clicking book was given a higher rate for the room. When I asked about this upon checking in they said they would correct and the error was due to being so new so they didn't honor corporate rates yet. They never corrected the issue though. Nice workout and pool area. No welcome perks for being a Platinum member. No complimentary upgrade but I did receive a late check out. They have a 'spin the wheel' game if you're a priority member where i won 200 bonus points. June 26, 2013
Rated 5.0 out of 5.0 by I never write reviews but this place was amazing! We came to KC for a baseball tournament. We recently moved from CT and have stayed in many of the finest NYC hotels for the past 6 years. This Holiday Inn was excellent inside and out. The room was as nice as I have seen in any hotel and we had a great time. Will be back. June 21, 2013
Rated 5.0 out of 5.0 by Beautiful decor This property was the best we have stayed in ever!! The decor is up to date and tasteful, comfortable, and pleasant. Our room was so restful. Breakfast was perfect. June 20, 2013
Rated 5.0 out of 5.0 by Clean & comfortable Great stay! Great transportation to & from airport! June 20, 2013
Rated 2.0 out of 5.0 by nice room very bad service When we arrived at the hotel the man behind the counter ignored use until i spoke up to him that we needed to check in and we were the only people at the desk and he did not want to look at us. While talking with him during the check in i asked for the government rate as i have been getting with the other Holiday inn express's we stayed at, he proceeded to to ignore me about it then says he would have to ask his manager then about 30 seconds later without speaking to his manager he sternly said that he would not allow me to use the government rate. The room was really nice though, But bottom line service and it made for a bad night on my honey moon. June 19, 2013
Rated 5.0 out of 5.0 by Fantastic! We stayed here prior to flying out of MCI. Very nice hotel. Cost a little more, but it was certainly worth it! My husband is handicapped and they made sure all was good for him, including the shuttle service. Made the beginning of the trip most enjoyable!! Most definitely will stay here again! June 19, 2013
Rated 4.0 out of 5.0 by Nice rooms The rooms and facilities were very nice. The staff was very friendly. June 14, 2013
Rated 5.0 out of 5.0 by Quite and Comfortable The hotel was quite and comfortable. Good Pool and Hot Tub for relaxing after work. Staff was very friendly and helpful. June 5, 2013
Rated 5.0 out of 5.0 by lot of space in the room There were 6 of us and we didn't feel crowded. The shuttle to dinner was a nice feature even though we decided not to us it. Great for park & fly. I do think your rates are a little high. Staff was very nice. we didn't use your breakfast because we had to be at the airport before you served. May 28, 2013
Rated 5.0 out of 5.0 by Very nice and new property with courteous staff! We have stayed here numerous times and NEVER disappointed May 27, 2013
Rated 4.0 out of 5.0 by Very Pretty Hotel This is really a Lovely hotel! The modern design and color scheme is very appealing and a little glamorous. I've stayed here twice and both times the rooms are nicely done. May 13, 2013
Rated 5.0 out of 5.0 by Very convenient Nice hotel, great price, and perfect location for an early morning flight the next day. April 29, 2013
Rated 4.0 out of 5.0 by Brand New / Modern hotel Hotel brand new / very clean and modern Very quiet Will be back April 24, 2013
Rated 5.0 out of 5.0 by Excellent Stay This hotel is excellent. A brand new facility, very modern. Everything was very smooth. April 3, 2013
Rated 5.0 out of 5.0 by Customer Service This location is one of the tops on my llist and the customer service is second to no one! Brittany and Newton are the best employees one could have! Thank you for everything! March 30, 2013
Rated 5.0 out of 5.0 by This property is a home run for Holiday Inn! The decor is very "upbeat", staff are very accomodating, ample parking for free, location is desirable along I-29 near KCI and nearby attractions! March 28, 2013
Rated 5.0 out of 5.0 by Nice place near MCI This is a great hotel to stay at if you're flying to/from Kansas City. It's clean, quiet, comfortable and modern, they have a shuttle service, and there are many restaurant options in the nearby area. I will definitely stay there again ! March 28, 2013
Rated 4.0 out of 5.0 by Beautifully decorated and comfortable This new hotel was absolutely beautiful and modern! Was very comfortable and the staff was very friendly. The only bad thing that happened was that the person in the room above us walked the floor all night and kept us up as you could hear them walking all night long, so not much sleep was had. Better sound proofing would have been my only suggestion to make this hotel a perfect stay. March 26, 2013
Rated 5.0 out of 5.0 by Great room Loved the room & the bed was great. Hotel is a lovely facility with helpful staff. March 24, 2013
Rated 4.0 out of 5.0 by Great hotel for the location. Close to airport with free shuttle. Clean room, but the pool was under maintenance when we got there. Overall wise my family and I was very happy with this place. I recommend this place to military family and anyone who plans to stay here. March 23, 2013
Rated 5.0 out of 5.0 by Fantastic Facility Great facility. Very clean rooms and comfortable. Convenient and close to the airport. Staff was courteous and hospitable. Will highly recommend this location. Recognized priority club members in a unique way--a different and fun way - enjoyed spinning the wheel and the offer of varity prizes. March 19, 2013
Rated 5.0 out of 5.0 by Great What a great expierence Beautiful hotel great staff As a platium member I stay at a lot of holday properties. This was one of the best March 11, 2013
Rated 5.0 out of 5.0 by New & Nice Access to the property is a bit of a mouse maze but this location is new, nice, and I did not hear noises from my neighbors. All good. I chose it to be close to the airport for a morning flight out. March 6, 2013
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