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Rated 4.6 out of 5 by 398 reviewers.
Rated 5.0 out of 5.0 by Great Service during Medical Trip While visiting for medical purposes, this Holiday Inn Express provided a great stay and a comfortable room to call home for while. Room was comfortable and clean, staff was friendly and helpful, and the breakfast was fresh and contained a lot of variety. Great stay, and will visit again! July 28, 2015
Rated 1.0 out of 5.0 by Extemely Poor Internet Connection and Service I was in KC for business and am a technologist. I stayed in this hotel because it was about 8 blocks from where Google Fiber was launched figuring that I'd have crazy fast Internet. Boy was I wrong. See attached screenshot. I tried to call the front desk to ask what the problem was and there was no answer. I went down to the front desk the next morning after trying the Internet about 6am with the same results. The person at the front desk told me that there were probably a lot of people on the wireless even though it was 6am? He said he talk to the network people. I tried the business center wired connection with equally dismal speeds. I left and came back after a day of business in the burbs and it wasn't fixed. I inquired and was told that the network guys would be gone at this time (~5:30pm) and there is nothing they could do about it. I complained online and the person asked me my Facebook ID and Rewards Club number? I haven't heard from them since. July 27, 2015
Rated 5.0 out of 5.0 by Reception and outprocessing Excellent in all areas. The staff was extremely heplful July 17, 2015
Rated 5.0 out of 5.0 by Awesome Gem This property is an excellent hotel with quality, modern rooms and common areas, great breakfast and safe environment. This is my 4th stay and I'll continue to come back when in town on business. 2 thumbs up! July 13, 2015
Rated 5.0 out of 5.0 by Very nice hotel We were impressed when we arrived, very modern and clean facility. Very fresh rooms. July 13, 2015
Rated 5.0 out of 5.0 by Hotel great, but take food options The room and facility were all modern, clean and in working order. Unique shower design may not be suitable for a person of size, about 2 ft wide doorway. Hotel breakfast food quality just OK. Opt for food options just a few steps out the hotel door. Staff friendly and helpful. July 12, 2015
Rated 4.0 out of 5.0 by Nice place to stay. We stayed here to see Shakespeare Festival and it was quite pleasant. All of the employees we encountered were very pleasant and helpful. We were even allowed to have some limited breakfast at 6 a.m. prior to our golf time which was very nice and helpful. While the pool was very shallow and appeared slightly green I would stay here again as that it not something we necessarily needed. It would have been nicer in that area to have a hot tub instead. July 7, 2015
Rated 5.0 out of 5.0 by Comfortable Bed and pleasant courteour service. I was very pleased with my stay and have since returned again and plan on coming back once more in about a week and a half. I would recommend the hotel to anyone. July 5, 2015
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