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Rated 4.6 out of 5 by 158 reviewers.
Rated 5.0 out of 5.0 by Clean and great service We stayed at this hotel to attend a conference. The hotel staff was excellent dealing with large groups of people, the breakfast was excellent, and the rooms were nice and clean. If we had questions or concerns they were addressed right away. The pool was nice, and although we didn't use it, there was a fitness room as well. We had a great experience! July 10, 2014
Rated 5.0 out of 5.0 by Convenient and comfortable stay. We enjoyed our stay and its proximity to the Crown Center. The room was comfortable, the staff friendly July 8, 2014
Rated 5.0 out of 5.0 by Convenient loacation Convenient location, clean, safe, and close to every where I plan to go. The courtesy of the desk clerks, cooks, and housekeeping staff is exceptional. Although I can get a room a few blocks away for $20 less, I continue to book my rooms at this specific Holiday Inn Express and at this specific location. I like the security guards monitoring the parking lot when I arrive in the wee hours of the morning. They are also friendly and make me feel that my car and I , are both safe & secure. The convenient store located next to the hotel is open 24/7 which is also very handy. June 26, 2014
Rated 5.0 out of 5.0 by nice clean room the room was very clean, the staff was happy to see us and took care of us very quickly. June 26, 2014
Rated 5.0 out of 5.0 by Our experience in Holiday Inn Kansas City KU medical Center I stayed with my family for 9 days in this hotel and I recommend it. It is very clean, have express check out and personnel is friendly. June 25, 2014
Rated 5.0 out of 5.0 by Nice and New Brand new facility, great to have everything working as expected both in the room and around the Hotel. Hotel Staff was helpful. Plenty of restaurants within easy walking distance. Signage and directions is etched glass and not large. Need to see if younger visitors have the same difficulties. June 24, 2014
Rated 4.0 out of 5.0 by Nice hotel Hotel is very nice, great location for doctor appointments. The breakfast could be improved, the biscuits were very hard and have been each time we've stayed. June 24, 2014
Rated 5.0 out of 5.0 by Great staff Great staff at this location. I was very happy with their attention to detail. Everyone went above/beyond the simple things. I was a little bit concerned about the security staff in the hotel area... why was this necessary? that worried me. BUT: no problems at all while I was at the hotel, so that's good. June 21, 2014
Rated 5.0 out of 5.0 by Great location, comfortable and modern property, great service My expectations were exceeded and the front-desk staff were friendly, welcoming, and helpful. I'm looking forward to my next visit. When visiting, don't miss out on Oklahoma Joe's BBQ for an authentic local Kansas City BBQ experience! June 19, 2014
Rated 4.0 out of 5.0 by Comfortable, clean, and good staff. The room was larger then most and very pleasant. I liked the room darkening curtains. The beds were comfortable and the hotel was quiet. The free wifi is a plus. The coffee and breakfast were good. However, the room did not have enough fresh air and the cleaning compounds made the room smell bad. June 18, 2014
Rated 4.0 out of 5.0 by A bit pricey, but quiet, comfortable, and convenient to attractions and med center. New property (2012). Roomy, comfy bed, great view, street level shops (5 Guys; 7-11), adequate parking, and three adjacent fast food restaurants. Very helpful, friendly desk and service staff. Small indoor pool and exercise room. A bit pricey but located across the street from the KU Med Center (reduced rates for families?) and near 39th Street shops & restaurants, Plaza, SW Boulevard, and downtown. Minor complaints: dim lighting (for reading), tiny waste baskets, and check-in desk one level up from street level. Nearby Oak Tree Inn less expensive, but usually booked up for that reason. June 18, 2014
Rated 5.0 out of 5.0 by close to KU Medical Center ...... BUT Over three days, we had appointments at KU Medical Center. From Missouri, we traveled to the hotel by taxi. Advertised as "across the street" from KU Medical Center, the hotel is NOT directly across the street. It's about a block away, a loooooong block for someone that is pushing their husband in a wheelchair (which I couldn't do). Thank God for MAGGIE, the front desk receptionist. Maggie provided us with a local taxi service that would take us around the block over to KU Medical Center for a very reasonable fee, for the three days. A recliner in the room would have been helpful. Our room was quiet, large, and very comfortable. LOVED the choice of Firm or Soft pillows that were on the beds. The housekeeping service is excellent. Due to his current health situation, my husband is cold-cold all the time. Upon request, two nice heavy comforters were brought to the room for my husband. I, in turn, am always hot-hot (not as in good looking, haha). Upon request, a nice box fan was brought to the room for me. Thank you so much. For three days, since we had to be at the hospital every morning, AT THE CRACK OF DAWN, we were unable to experience the free breakfast. (insert frownie face here) Hopefully, our next stay, we will get to try the free breakfast. The hotel having a restaurant and a convenience store next door, yes they ARE next door, was WONDERFUL. Guess that's about all we have to say about our FIRST (but hopefully not last) stay at your hotel. June 16, 2014
Rated 5.0 out of 5.0 by Would recommend if in area. If I had to pick something to complain about it would be their complementary razor was unusable for shaving And no single serve regular creamers for coffee. They are doing good if that is all I could find to complain about! June 16, 2014
Rated 5.0 out of 5.0 by Clean Facilities and Excellent rooms This was an excellent stay and recommend this hotel to anyone. It is in a good location and the parking is easy to get in and out of. The rooms are extremely clean and comfortable. Excellent staff and can't beat a free breakfast. Definitely will stay again. June 13, 2014
Rated 5.0 out of 5.0 by Big Picture: Holiday Inn KC Medical Center Location I have traveled to every major city in the U.S. and stayed in every categorical hotel from high end to budget. The Kansas City KU Medical Center was simply first-rate: my kind of hotel. My wife and I stayed with our grown children at the hotel so we occupied 3 rooms for multiple days. The comfort, amenities, breakfast, and most of all the cleanliness and "can do attitude" of the staff were excellent. Your staff made me believe in the hospitality service industry once again. Vanessa G. was extra helpful: she is a keeper... She solved unsolvable conflicts and challenges for us. I finally felt that it was worth being an IHG Priority Club member based on content deliverables... You can count on us being Holiday Inn fans. Noe-Pablo June 12, 2014
Rated 5.0 out of 5.0 by enjoyed KU Medical The Holiday Inn Express and Suites Kansas City KU Medical Center was perfect for my stay in Kansas City. It was convenient for my activities, clean, comfortable, friendly, and easy to access. June 12, 2014
Rated 5.0 out of 5.0 by Excellent Stay Hotel was extremely nice, more than what I expected. Room was very spacious for 4 people and quiet. Very clean, housekeeping was very courteous when I needed some extra towels. Five Guys hamburger restaurant right below the hotel good for a quick bite to eat and a 7 Eleven also right below the hotel. Our room faced the street and there was no street noise. Beds were comfortable, plenty of TV channels to choose from. Pool was comforting although small, but still nice. Close to Country Club Plaza and a variety of restaurants just around the corner. I will definitely stay here again next time I'm in the KC area. June 11, 2014
Rated 5.0 out of 5.0 by Very clean and comfortable The guest room was exceptionally clean and comfortable. The business center was well stocked and efficient internet was provided. The staff were knowlegeable, helpful and friendly. June 11, 2014
Rated 5.0 out of 5.0 by Chuck's stay The Holiday Inn Express at KU Medical Center is an active and enjoyable place to stay. I was there for a week and it went smoothly. June 9, 2014
Rated 5.0 out of 5.0 by Good Breakfast and Great Service My favorite thing about this place was Maggie. She was more attentive than just about anyone I've ever met. The rooms were clean and dark (at night), the breakfast was good, and the fridge was surprisingly large -- not one of those stupid compact fridges that are mostly full of mini-bar items. We were able to buy a few steamable bags of broccoli to put in the freezer compartment, stick a half gallon of milk in the door, and fill it up with yogurt, apples, carrots and other healthy snacks. June 7, 2014
Rated 5.0 out of 5.0 by Clean, modern room - very comfortable bed I booked this room as a rewards night. My wife and I had a very enjoyable stay. This was a great experience. June 6, 2014
Rated 4.0 out of 5.0 by CLOSE TO KU MEDICAL CENTER,,,, BUT ....... We were staying at this hotel for 3 days because my husband had appointments at KU Medical Center. We took a taxi from Missouri to the hotel. Yes, you are CLOSE to KU Med. Center, but I don't consider your hotel DIRECTLY ACROSS THE STREET from it. As I've said before, we had no car with us. My husband is in a wheelchair. I have read other comments about a tunnel to KU Med., but we didn't know about this. Anyway, the wonderful front desk lady provided us with a local lady that will drive people from the hotel over to KU Med. (for a fee, of course). So that was a life saver, a blessing for us, for those 3 days! Our room was always clean. The housekeeping staff is wonderful. Due to his illness, my husband is always cold-cold and I am always hot-hot (not as in good looking, haha). We called housekeeping and asked for two heavy comforters for my husband and a fan for me. They were quickly brought to us. Thank you so much! It was also wonderful to have several food establishments and a convenience store right by the hotel. So handy! As my husband could not eat or drink the mornings of the 3 days we were there, we never got to try the FREE breakfast served at the hotel, but hopefully, next time. We soooooooooo wished we could have had your breakfast! Once again, we didn't consider the KU Medical Center to be DIRECTLY ACROSS THE STREET FROM THE HOTEL, but others may disagree with us (that's okay too). It was many steps if a person was walking and pushing a wheelchair, to get over to the hospital. However, if we have any further extended visits to KU Medical Center, we will definitely stay at THIS Holiday Inn Express & Suites Hotel. Sincerely, A Missouri Customer June 6, 2014
Rated 5.0 out of 5.0 by Excellent stay We stayed at this hotel along with our 2 little kids. The hotel was new and interior was surprisingly pleasant. The rooms were big and spacious except for bathroom which was kind of small. Overall we were happy with our stay and we will definitely stay here again on our next visit June 6, 2014
Rated 4.0 out of 5.0 Great staff Maggie at the desk, especially, was extremely helpful and friendly. June 5, 2014
Rated 4.0 out of 5.0 by Decent hotel depending on what you need Great location. Good facility. Good staff. Don't go there for the breakfast. June 5, 2014
Rated 5.0 out of 5.0 by A place of comfort during a difficult time My husband was having surgery at KU Med. We are not familiar with Kansas City so found the closest place to stay. I was blown away by the compassion and helpfulness of the staff. Not only was it within walking distance of the hospital, next door was a store to get beverages and other items needed. A coin operated washer and drier was available on the floor we stayed in. If I had researched all the motels and hotels in the area I could not find one that met our needs better than this did. June 4, 2014
Rated 5.0 out of 5.0 by Its a Holiday Inn Express This hotel lives up to our expectations as we have come to know in a HI Express. Our family takes several mini-vacations a year and typically stay at IHG hotels. There was plenty of room for the 5 of us and the breakfast was excellent as usual. The pool is a bit on the small side and is only 3 ft deep, but was warm and the kids loved it. The room was not the quietest, but we left the fan on the A/C running as white noise to mask the noise from outside and other rooms. Overall, good experience and would stay here again if we're in the area. June 2, 2014
Rated 5.0 out of 5.0 by really nice This property is new, very clean and staff are exceptional. It is in a clean and safe neighborhood, close to the Plaza, downtown, Oklahoma Joe's BBQ and many other KC spots. And right at the medical center. And the KC Royal's Kauffman stadium is fairly close. If this is the part of town you need to be, I can assure you this is a great place to stay. June 2, 2014
Rated 1.0 out of 5.0 by Staff good-Management Poor My stay was marred by the management practices. I was given a confirmed reservation through Holiday Inn Express online. However, that rate was not honored upon arrival, nor was the overcharge corrected when brought to the attention of the front desk on departure. Otherwise the hotel itself was reasonably good, except for the noise and vibration of mechanical equipment. The cleaning and breakfast staff were helpful and courteous. and the room was in good condition. May 31, 2014
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