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Rated 4.6 out of 5 by 177 reviewers.
Rated 4.0 out of 5.0 by A bit pricey, but quiet, comfortable, and convenient to attractions and med center. New property (2012). Roomy, comfy bed, great view, street level shops (5 Guys; 7-11), adequate parking, and three adjacent fast food restaurants. Very helpful, friendly desk and service staff. Small indoor pool and exercise room. A bit pricey but located across the street from the KU Med Center (reduced rates for families?) and near 39th Street shops & restaurants, Plaza, SW Boulevard, and downtown. Minor complaints: dim lighting (for reading), tiny waste baskets, and check-in desk one level up from street level. Nearby Oak Tree Inn less expensive, but usually booked up for that reason. June 18, 2014
Rated 5.0 out of 5.0 by close to KU Medical Center ...... BUT Over three days, we had appointments at KU Medical Center. From Missouri, we traveled to the hotel by taxi. Advertised as "across the street" from KU Medical Center, the hotel is NOT directly across the street. It's about a block away, a loooooong block for someone that is pushing their husband in a wheelchair (which I couldn't do). Thank God for MAGGIE, the front desk receptionist. Maggie provided us with a local taxi service that would take us around the block over to KU Medical Center for a very reasonable fee, for the three days. A recliner in the room would have been helpful. Our room was quiet, large, and very comfortable. LOVED the choice of Firm or Soft pillows that were on the beds. The housekeeping service is excellent. Due to his current health situation, my husband is cold-cold all the time. Upon request, two nice heavy comforters were brought to the room for my husband. I, in turn, am always hot-hot (not as in good looking, haha). Upon request, a nice box fan was brought to the room for me. Thank you so much. For three days, since we had to be at the hospital every morning, AT THE CRACK OF DAWN, we were unable to experience the free breakfast. (insert frownie face here) Hopefully, our next stay, we will get to try the free breakfast. The hotel having a restaurant and a convenience store next door, yes they ARE next door, was WONDERFUL. Guess that's about all we have to say about our FIRST (but hopefully not last) stay at your hotel. June 16, 2014
Rated 5.0 out of 5.0 by Would recommend if in area. If I had to pick something to complain about it would be their complementary razor was unusable for shaving And no single serve regular creamers for coffee. They are doing good if that is all I could find to complain about! June 16, 2014
Rated 5.0 out of 5.0 by Clean Facilities and Excellent rooms This was an excellent stay and recommend this hotel to anyone. It is in a good location and the parking is easy to get in and out of. The rooms are extremely clean and comfortable. Excellent staff and can't beat a free breakfast. Definitely will stay again. June 13, 2014
Rated 5.0 out of 5.0 by Big Picture: Holiday Inn KC Medical Center Location I have traveled to every major city in the U.S. and stayed in every categorical hotel from high end to budget. The Kansas City KU Medical Center was simply first-rate: my kind of hotel. My wife and I stayed with our grown children at the hotel so we occupied 3 rooms for multiple days. The comfort, amenities, breakfast, and most of all the cleanliness and "can do attitude" of the staff were excellent. Your staff made me believe in the hospitality service industry once again. Vanessa G. was extra helpful: she is a keeper... She solved unsolvable conflicts and challenges for us. I finally felt that it was worth being an IHG Priority Club member based on content deliverables... You can count on us being Holiday Inn fans. Noe-Pablo June 12, 2014
Rated 5.0 out of 5.0 by enjoyed KU Medical The Holiday Inn Express and Suites Kansas City KU Medical Center was perfect for my stay in Kansas City. It was convenient for my activities, clean, comfortable, friendly, and easy to access. June 12, 2014
Rated 5.0 out of 5.0 by Excellent Stay Hotel was extremely nice, more than what I expected. Room was very spacious for 4 people and quiet. Very clean, housekeeping was very courteous when I needed some extra towels. Five Guys hamburger restaurant right below the hotel good for a quick bite to eat and a 7 Eleven also right below the hotel. Our room faced the street and there was no street noise. Beds were comfortable, plenty of TV channels to choose from. Pool was comforting although small, but still nice. Close to Country Club Plaza and a variety of restaurants just around the corner. I will definitely stay here again next time I'm in the KC area. June 11, 2014
Rated 5.0 out of 5.0 by Very clean and comfortable The guest room was exceptionally clean and comfortable. The business center was well stocked and efficient internet was provided. The staff were knowlegeable, helpful and friendly. June 11, 2014
Rated 5.0 out of 5.0 by Chuck's stay The Holiday Inn Express at KU Medical Center is an active and enjoyable place to stay. I was there for a week and it went smoothly. June 9, 2014
Rated 5.0 out of 5.0 by Good Breakfast and Great Service My favorite thing about this place was Maggie. She was more attentive than just about anyone I've ever met. The rooms were clean and dark (at night), the breakfast was good, and the fridge was surprisingly large -- not one of those stupid compact fridges that are mostly full of mini-bar items. We were able to buy a few steamable bags of broccoli to put in the freezer compartment, stick a half gallon of milk in the door, and fill it up with yogurt, apples, carrots and other healthy snacks. June 7, 2014
Rated 5.0 out of 5.0 by Clean, modern room - very comfortable bed I booked this room as a rewards night. My wife and I had a very enjoyable stay. This was a great experience. June 6, 2014
Rated 4.0 out of 5.0 by CLOSE TO KU MEDICAL CENTER,,,, BUT ....... We were staying at this hotel for 3 days because my husband had appointments at KU Medical Center. We took a taxi from Missouri to the hotel. Yes, you are CLOSE to KU Med. Center, but I don't consider your hotel DIRECTLY ACROSS THE STREET from it. As I've said before, we had no car with us. My husband is in a wheelchair. I have read other comments about a tunnel to KU Med., but we didn't know about this. Anyway, the wonderful front desk lady provided us with a local lady that will drive people from the hotel over to KU Med. (for a fee, of course). So that was a life saver, a blessing for us, for those 3 days! Our room was always clean. The housekeeping staff is wonderful. Due to his illness, my husband is always cold-cold and I am always hot-hot (not as in good looking, haha). We called housekeeping and asked for two heavy comforters for my husband and a fan for me. They were quickly brought to us. Thank you so much! It was also wonderful to have several food establishments and a convenience store right by the hotel. So handy! As my husband could not eat or drink the mornings of the 3 days we were there, we never got to try the FREE breakfast served at the hotel, but hopefully, next time. We soooooooooo wished we could have had your breakfast! Once again, we didn't consider the KU Medical Center to be DIRECTLY ACROSS THE STREET FROM THE HOTEL, but others may disagree with us (that's okay too). It was many steps if a person was walking and pushing a wheelchair, to get over to the hospital. However, if we have any further extended visits to KU Medical Center, we will definitely stay at THIS Holiday Inn Express & Suites Hotel. Sincerely, A Missouri Customer June 6, 2014
Rated 5.0 out of 5.0 by Excellent stay We stayed at this hotel along with our 2 little kids. The hotel was new and interior was surprisingly pleasant. The rooms were big and spacious except for bathroom which was kind of small. Overall we were happy with our stay and we will definitely stay here again on our next visit June 6, 2014
Rated 4.0 out of 5.0 Great staff Maggie at the desk, especially, was extremely helpful and friendly. June 5, 2014
Rated 4.0 out of 5.0 by Decent hotel depending on what you need Great location. Good facility. Good staff. Don't go there for the breakfast. June 5, 2014
Rated 5.0 out of 5.0 by A place of comfort during a difficult time My husband was having surgery at KU Med. We are not familiar with Kansas City so found the closest place to stay. I was blown away by the compassion and helpfulness of the staff. Not only was it within walking distance of the hospital, next door was a store to get beverages and other items needed. A coin operated washer and drier was available on the floor we stayed in. If I had researched all the motels and hotels in the area I could not find one that met our needs better than this did. June 4, 2014
Rated 5.0 out of 5.0 by Its a Holiday Inn Express This hotel lives up to our expectations as we have come to know in a HI Express. Our family takes several mini-vacations a year and typically stay at IHG hotels. There was plenty of room for the 5 of us and the breakfast was excellent as usual. The pool is a bit on the small side and is only 3 ft deep, but was warm and the kids loved it. The room was not the quietest, but we left the fan on the A/C running as white noise to mask the noise from outside and other rooms. Overall, good experience and would stay here again if we're in the area. June 2, 2014
Rated 5.0 out of 5.0 by really nice This property is new, very clean and staff are exceptional. It is in a clean and safe neighborhood, close to the Plaza, downtown, Oklahoma Joe's BBQ and many other KC spots. And right at the medical center. And the KC Royal's Kauffman stadium is fairly close. If this is the part of town you need to be, I can assure you this is a great place to stay. June 2, 2014
Rated 1.0 out of 5.0 by Staff good-Management Poor My stay was marred by the management practices. I was given a confirmed reservation through Holiday Inn Express online. However, that rate was not honored upon arrival, nor was the overcharge corrected when brought to the attention of the front desk on departure. Otherwise the hotel itself was reasonably good, except for the noise and vibration of mechanical equipment. The cleaning and breakfast staff were helpful and courteous. and the room was in good condition. May 31, 2014
Rated 5.0 out of 5.0 by Faith has been restored in the IHG brand, HIE at KU Med is Fantastic This is place is fantastic. OMG! Such an overall enjoyable experience! The ONLY improvement is better signage to find the front desk which is tucked in on the 2nd level. Small signs, but when dealing with elderly family members that have poor eye sight big is better. The hotel is spotless. Cleaning staff was incredible and everyone we interacted with was extremely friendly, helpful and concerned about every detail of the stay. Breakfast was very nice and we hung out in the breakfast eating area quite often as it was very comfortable. Now, for us it wasn't a big deal, but the pool is shallow. It is still nice to relax in, but was surprised by it only being waist deep. It was close to a lot of fast food, Applebee's just down the street, Oklahoma Joe's only 5 minutes away (if in KC, you have to go for the food and experience), KU Med Center across the street. Middle Class Income neighborhood. Felt safe and secure the entire time plus there was onsite security. I would recommend this place in a heart beat. May 28, 2014
Rated 5.0 out of 5.0 by Very surprised We were very surprised at the quality of the bedrooms and the hotel in general. There was ample parking with no problems in an area where parking is scarce. This was well worth the price! May 20, 2014
Rated 5.0 out of 5.0 by Excellent Enjoyed large tv selection, excellent pillows and quite room. LT April 27, 2014
Rated 5.0 out of 5.0 by Excellent Staff! We stayed an entire week off and on at the Holiday Inn Express-KU Medical Center. Amy, the front desk representative, was the sweetest and most sincere employee I have ever met. She was so accommodating to our needs and was always so polite. Miss B took care of nutrition in the mornings we were there and she was so full of life and throughouly enjoyed her job. She brightened my day each time I went down for breakfast. It was so uplifting to walk into a facility where the employees enjoyed their job, remembered your face, and had such gratitude. They were all wonderful, especially those two! April 24, 2014
Rated 4.0 out of 5.0 by Great location Slow Wi Fi The only real complaint I have is the slowness of the Wi-Fi and wired connections for the Internet. I was there for business and their Wi Fi connection is dreadfully slow. The rooms were clean and plenty of parking spaces out back. April 16, 2014
Rated 5.0 out of 5.0 by Quality & convenience We stayed @ this location to be close to KU Medical center. The outstanding customer service provided by Amy at front desk & Mrs. B - during breakfast helped make our stay less stressful & more enjoyable. Definitely will recommend this Holiday inn & plan to stay here again. Thank you! April 14, 2014
Rated 2.0 out of 5.0 by front desk service I contacted this hotel to make my reservation. I wanted to verify the distance from the hospital to the hotel and a possible walkway. They shared with me they had a walkway to the hospital and that we could park in their lot and use this walkway not needing to drive once we arrived. When checking into the hotel we found out the walkway was only available from 7 AM to 5 PM, however walking was very easy and convenient. When checking into the hospital they did not recommend walking back to the hotel, but to use hospital security to get back to the hotel. The hotel did seem to have 24 hour security on their property. I was disappointed in how I was misinformed. I used my car and traveled back and forth to the hospital but could have done this from any hotel. I had 3 experiences with front desk staff, 2 in person and 1 on the phone. I felt I only had 1 experience with accurate information. April 3, 2014
Rated 4.0 out of 5.0 by KU Convenient location, clean. We had 2 rooms and the shower heads in both were badly in need of replacement. This was without question the nosiest hotel I've ever stayed in, doors crashed closed and shook the entire floor. Forget going to sleep before midnight unless you can sleep thru the noise. March 31, 2014
Rated 4.0 out of 5.0 by short pool hours The beds were comfortable and the hotel was very clean. But the pool closed way too early. We were there after a cheer competition and my girls didn't get to go swimming because of the pool hours. But overall, it was a nice stay. March 12, 2014
Rated 1.0 out of 5.0 by Pool was only 3ft deep, Expressed displeasure and staff was uncooperative When I made this reservation I asked specifically about how the pool was because I was bringing my kids and that is the main thing we do is swimming for fun. We got settled in and went swimming and realized they barely even had a pool. It was like three feet deep. What a joke. So I spoke to the front desk and spoke to holiday in express about switching hotels and I was told we couldn't switch without paying for the night because we had been there for a couple hours. The front desk seemed to be very unwilling to help or budge on anything. If they would have just told me how the pool was when I made the reservation I would not have stayed there. What is the point of asking these questions when they don't give you honest answers. The front desk could have been helpful or made us feel like our problems mattered at all. March 10, 2014
Rated 5.0 out of 5.0 by Convenience to KU Med Center I had surgery planned for 5:30 a.m. check in the next day, so I wanted my family to have a safe haven for not only the night before but for the day of the surgery. The Holiday Inn at the KU Med Center was just the answer. All of us stayed in two rooms the night before the surgery, and the next morning, we had no problem checking in at admissions since the hotel was literally right across the street. We drove to the parking garage given the sub zero temperatures, but at 5:30 a.m. there were no problems finding a parking space. The next day, rather than wait in the crowded waiting room during the operation which lasted over 4 hours, my family could "retreat" back to the hotel and rest there until the surgery was complete. The hotel arranged for a late check out (since we were priority club members) so my family had until 2 p.m. to use the hotel facilities (including the free breakfast) during my operation. I got a "thumbs up" on the operation AND the accommodations. Success. March 7, 2014
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