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Rated 4.6 out of 5 by 181 reviewers.
Rated 4.0 out of 5.0 by KU Convenient location, clean. We had 2 rooms and the shower heads in both were badly in need of replacement. This was without question the nosiest hotel I've ever stayed in, doors crashed closed and shook the entire floor. Forget going to sleep before midnight unless you can sleep thru the noise. March 31, 2014
Rated 4.0 out of 5.0 by short pool hours The beds were comfortable and the hotel was very clean. But the pool closed way too early. We were there after a cheer competition and my girls didn't get to go swimming because of the pool hours. But overall, it was a nice stay. March 12, 2014
Rated 1.0 out of 5.0 by Pool was only 3ft deep, Expressed displeasure and staff was uncooperative When I made this reservation I asked specifically about how the pool was because I was bringing my kids and that is the main thing we do is swimming for fun. We got settled in and went swimming and realized they barely even had a pool. It was like three feet deep. What a joke. So I spoke to the front desk and spoke to holiday in express about switching hotels and I was told we couldn't switch without paying for the night because we had been there for a couple hours. The front desk seemed to be very unwilling to help or budge on anything. If they would have just told me how the pool was when I made the reservation I would not have stayed there. What is the point of asking these questions when they don't give you honest answers. The front desk could have been helpful or made us feel like our problems mattered at all. March 10, 2014
Rated 5.0 out of 5.0 by Convenience to KU Med Center I had surgery planned for 5:30 a.m. check in the next day, so I wanted my family to have a safe haven for not only the night before but for the day of the surgery. The Holiday Inn at the KU Med Center was just the answer. All of us stayed in two rooms the night before the surgery, and the next morning, we had no problem checking in at admissions since the hotel was literally right across the street. We drove to the parking garage given the sub zero temperatures, but at 5:30 a.m. there were no problems finding a parking space. The next day, rather than wait in the crowded waiting room during the operation which lasted over 4 hours, my family could "retreat" back to the hotel and rest there until the surgery was complete. The hotel arranged for a late check out (since we were priority club members) so my family had until 2 p.m. to use the hotel facilities (including the free breakfast) during my operation. I got a "thumbs up" on the operation AND the accommodations. Success. March 7, 2014
Rated 5.0 out of 5.0 by recliners in handicap room With this hotel being across the street from KU Medical center - there should be recliners in the handicapped room. There are many medical problem that make it mandatory for them to sleep in a recliner. PLEASE check into this. thank you March 6, 2014
Rated 4.0 out of 5.0 by Great short stay Great short stay at this hotel for a visit to the nearby hospital. Enjoyed the tall shower head. February 27, 2014
Rated 1.0 out of 5.0 by weekend of february 22nd 2014 I signed an agreement that I would have no parties, not be disruptive and all that. nearly half the night I had to listen to a bunch of drunk people in and out of rooms and up and down the hall. then at 8:20 sunday morning the cleaning crew was beating on doors seeing if you were in there and cleaning rooms that were unoccupied. it sounded like they cleaning lady was remodeling in the room next to me. Horrible experience! So much for sleeping in and relaxing February 26, 2014
Rated 2.0 out of 5.0 by Worst hotel experience I was staying in hotel while a family member was hospitalized next door. As if having so much on my mind dealing with life threatening illness wasnt bad enough, having so many problems at hotel didnt help. 1st. The rooms were filthy. Sticky all over counter, floors never seemed to be vacuumed. 2nd. I extended my stay on first night only to be told at 11pm that evening that my room was gone. So instead of 3 rooms we all had to share 2. 3rd. A drunk man hit my truck and fellow guest in parking lot. After questioning him i went to bed and he proceeded to beat the door down several times. I called security but nothing was done. Several times i requested to speak to manager on duty. After 4 days there still wasnt a manger on duty, thats no way a hotel should be ran. I spent over 50,000 points and over $300 during the course of my stay. Believe me if there was another close hotel i gladly would have moved. I have never had a worse time at a hotel especially when i had enough goin on that i shouldnt of had to deal with so many issues especially being a gold almost platinum ihg member. Im very disappointed and unhappy. February 24, 2014
Rated 5.0 out of 5.0 by Great Stay This was my second stay in three months due to surgery and follow up procedures. The staff is courteous and professional. Rooms are clean, beds are very comfortable, and a nice variety of items for breakfast is provided. This is a "in town" hotel and if you are staying on the street side you may get some traffic noise but for me was not enough to hinder relaxing and sleeping. I am very pleased with the hotel and will be staying here for future visits. February 23, 2014
Rated 5.0 out of 5.0 by BEST STAFF OF ANY HOTEL IN KC!!! The entire staff makes you feel welcome from the time I call to make a reservation and to the time I depart!!! The entire staff is a true asset to Holiday Inn, and I nothing but positive comments to say about the staff and service!!! I wish all my stays were as great as my stay here!!!! February 10, 2014
Rated 5.0 out of 5.0 by Great stay! We stayed one night due to having an early morning appointment at KU. The rooms were clean, the beds comfortable, and the breakfast was delicious. We were very pleased with the hotel and will be staying here for future visits. Cons: We were on the 3rd floor and could hear all of the traffic outside of our window. Next time, we will ask for a fan to help block out some of that noise. February 10, 2014
Rated 5.0 out of 5.0 by Surgery After my Surgery I had to remain in the area for a week or more and it was pleasant to stay at Holiday Inn Express, it had everything you need. The beds were very clean and I had no problems getting a good night sleep. Thank you for such good service. February 9, 2014
Rated 4.0 out of 5.0 by Close to Medical center Within walking distance to the KU Medical Center. Clean and comfortable rooms. February 6, 2014
Rated 4.0 out of 5.0 by comfortable bed Overall my stay was very enjoyable. Had to have my key card reprogramed a couple times they didnt want to seem to work in the elevator. My biggest problem was housekeeping was kinda rude and they knocked on my door three times to see if i had checked out yet when i clearly told them the first time i wouldnt be checking out til noon February 5, 2014
Rated 3.0 out of 5.0 by Noise from traffic bad Was not given a upgrade even though the hotel was 1/2 full. I was placed on the side of the hotel with all the traffic. Will not stay at this motel again. February 3, 2014
Rated 5.0 out of 5.0 by Great Experience My father and I stayed while my mother was in KU Med for 3 days. We thought we were going to get to leave after 2 nights but had to stay for one more and they were so good about getting the same room back for us as I just called from the hospital. Everyone we worked with was very helpful and so nice from reservations at the beginning till the end. Beds and pillows were so comfortable that even though we had a lot on our minds, we could still relax and get some sleep. The extra savings for having someone in the hospital was super nice and unexpected. Thank you! January 30, 2014
Rated 5.0 out of 5.0 by Great Hotel! We really enjoyed our one night stay at the Kansas City KU Medical Center Holiday Inn Express. One of the nicer HIE I've stayed in and the hotel staff - especially Ms B - were great! Thank you January 29, 2014
Rated 4.0 out of 5.0 by Dependable place to stay We have stayed here many times and expect to in the future. Easily located to medical facilities needed for me. We did enjoy our stay, as usual, with one exception. We had adjoining rooms and the second room smelled of what I thought was cigarette smoke. After a few minutes, we thought it too sweet for cigarette smoke - maybe pipe tobacco. Not an unpleasant smell but it was not welcome in a hotel setting. We contacted the night manager and he came to verify what we were smelling and thought it might be pipe smoke. He thanked us for alerting him, offered to have us change rooms and was off to tend to more business. We always rest very comfortably in this hotel. Even with it being just steps from medical complexes, we never hear the sirens at night. The breakfast was average but I tell you, Miss Bea is your hidden gem. She consistently greets us like family and recognized us this trip, gave us a hug and helped me with my breakfast plate as I use a cane. She is so bubbly and coming to this hotel for our medical purpose, we truly need her personality in the morning. It just seems to set our day. She is kind and gives from the heart. I certainly hope she is well taken care of by HIE. January 16, 2014
Rated 4.0 out of 5.0 by NYE Experience Overall I thought this was an excellent property, location, and stay. My only qualm was that they ended breakfast too early...especially on New Years Day. I did not expect a parade, or pay for a NYE Bonus Package, but if the breakfast station could have stayed open an extra hour for the NYE patrons, that would have made it a 5 star experience. Thankfully there was a 7-11 downstairs and got a quick breakfast fix before heading home. January 6, 2014
Rated 5.0 out of 5.0 by comfortable beds and good location Our son was admitted to ku med center for an emergency. The staff was so kind, the bed was comfortable, room was clean breakfast was good. Special price given too since he was admitted to hospital. January 5, 2014
Rated 5.0 out of 5.0 by Perfect Location Recently our son was in KU medical center for open heart surgery. We only live about 40 minutes from the hospital, but did not want to be that far away the first few nights. No place to sleep in icu, so it was such a blessing to have a room right across the street. The room was so clean and comfortable. The staff was wonderful and the breakfast was great. I would highly recommend this hotel for anyone who wants to be near the hospital. More than a hotel-it was an oasis in a storm. December 26, 2013
Rated 5.0 out of 5.0 by NIce clean rooms and comfortable Best Holiday Inn room yet, and that is going on 3 1/2 years of travel with most of my stays at Holiday Inns. I was given an upgrade when I checked in and the room was very comfortable and I slept great. I also noticed a security guard at night which is nice to see because you never know about leaving your car in some of the parking lots. I will be back. December 23, 2013
Rated 5.0 out of 5.0 by Great hotel! We stayed at this hotel while attending our daughter's cheer competition downtown. It is a great location and we were able to get to our destinations quickly. The beds and pillows were so comfortable! The breakfast was delicious with lots of great choices. The pool was smaller than we anticipated but our kids were generally the only ones in it so they were happy with it! December 16, 2013
Rated 5.0 out of 5.0 by Comfortable bed, but cold floor In our early December stay, we found the room quite comfortable, but were dismayed by the cold tile floor and the cold draft from beneath the heating unit on the outside wall. Seems there was not sufficient attention during construction and finishing to insulation, and caulking of cracks -- energy conservation in general. The breakfast was good and was a significant factor in our enjoyment of the place. December 15, 2013
Rated 4.0 out of 5.0 by Express not so much but clean and great breakfast Hotel has ample parking that looked newly added on. Felt safe, security guard walking the lot and good location. Elevators are extremely slow! Take the stairs once you get your luggage up to your room for the rest of your stay. Stayed in King Suite, the shower was very awkwardly shaped and small, it was nice all tiled walk in shower, but the shower head was at like 10ft on the wall. The water by the time it reached me was at a trickle. The most annoying thing besides elevator was the curtains in the room. You cannot close the room darkening curtain, it is bolted on both sides at 1/4 shut. Couldn't sleep in which for this mom, would have been amazing. Loud doors that slam. Great breakfast. Really enthusiastic worker in the morning buffet but she only talks to you if you engage her. Only one worker for check in and he was overloaded with guests around 4:30-5pm. He was awesome though. December 5, 2013
Rated 5.0 out of 5.0 by Rewards stay Great hotel, great location. Modern, clean, great King sized beds. Would definitely consider when visiting KC again! December 3, 2013
Rated 5.0 out of 5.0 by great place to stay. Stay here a lot due my wife's liver transplant. These folks will take care of you. Great breakfast, pleasant staff and awesome rooms. November 23, 2013
Rated 5.0 out of 5.0 by Great beds and large room. Stayed at this property last weekend and had a nice time. One of the elevators was out of order but other than that, we thought the property was very nice. It was clean and decorated nicely. The king suite we had was quite big. The bathroom was pretty nice, sort of basic but a great walk-in shower. I liked the tile in the bathroom. Will stay here again! November 20, 2013
Rated 5.0 out of 5.0 by A MOTEL I CAN ACTUALLY STAY IN 100% ENVIRONMENTALLY FRIENDLY ...SPACIOUS...OVERWHELMING CLEAN AND BEAUTIFUL... I have Environmental Allergies and finding a Motel/Hotel that I can be in and not suffer has been a Nightmare in the Past 40 years. WE SEARCHED THE ENTIRE K.C.MO. DOWNTOWN AREA CLOSE TO THE CONVENTION CENTER AND THIS WAS THE ONLY MOTEL....I COULD ACTUALLY BE ABLE TO BREATHE AND FELT LIKE HOME. 100% SMOKE AND PET FREE TO SOMEONE LIKE ME IS SO VERY IMPORTANT FOR MY HEALTH, SO I AM EXTREMELY GRATEFUL FOR SOMEONE ACTUALLY CREATING AND KEEPING THE PROPERTY A TOTAL ENVIRONMENTALLY SAFE PLACE TO STAY WHILE TRAVELING. I SLEPT LIKE A BABY....NO SMELLS...NO CHEMICAL REACTIONS, NO SMOKE, NO STINKY DOG/CAT SMELL AND BEAUTIFUL ACCOMMODATION . I CAME IN TIRED AND HUNGRY...THE STAFF WAS SO DELIGHTFUL, ESPECIALLY MS. MAGGIE...I FORGOT I WAS WITH STRANGERS...MORE LIKE FAMILY . SOMEONE SAID THIS WAS NOT A GOOD AREA TO STAY...I HAVE TRAVELED AND STAYED IN MANY CHAINS AND CITIES AND THIS PROPERTY BY FAR WAS THE MOST SECURE, WELL LITE, AND SAFE PLACES I HAVE THE PLEASURE TO STAY . I WAS SO IMPRESSED WITH THE SECURITY... AND WAS OFFERED AN SECURITY ESCORT IF I SO DESIRED. I WENT ON MY OWN AND WAS ONLY GREETING ONLY BY LOVELY PEOPLE AND SAFETY WAS NEVER A WORRY. OH MY BREAKFAST ON THE 2ND FLOOR OVERLOOKING THE AREA, I ENJOYED THE VIEW! OH YES...HUGE ALLERGY FREE PILLOWS ON MY COMFY BED WAS LIKE HOME! THIS IS BY FAR THE BEST PROPERTY I HAVE EVER STAY AS EVERYTHING WAS PERFECT. November 19, 2013
Rated 4.0 out of 5.0 by Great room, convenient location Had a great stay except two minor things...it was noisy on the floor...you could hear people talking and the doors slammed loudly.... Also, the shower head was way to high up...could barely reach it to adjust direction... Otherwise, staff was excellent, food was good, bed was VERY comfortable... November 19, 2013
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