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Rated 4.6 out of 5 by 191 reviewers.
Rated 5.0 out of 5.0 by Great staff, very clean and comfortable. I went down to KC with a couple of my friends for my Birthday and we had a few hiccups along the way with our plans. The 3rd party we booked our hotel through never sent our reservation, and our originally planned hotel had no rooms available. So, we were room-less when we got to Kansas City, and encountered some rather rude customer service along the way. The staff here made all the difference. We got a last minute hotel room, and Bonnie at the front desk took great care of us. The room was clean, the beds were comfortable, breakfast was good. All in all, just a great experience. I will definitely come back the next time I find myself in the area. August 26, 2013
Rated 5.0 out of 5.0 by Recommended hotel The staff here is excellent, including attentive security constantly on the property and surrounding grounds. The rooms are brand new and very comfortable. I felt welcomed and very safe taking evening walks around the neighboring KU medical center. And, the coffee is terrific! August 24, 2013
Rated 4.0 out of 5.0 by Clean hotel, conveniently located! Clean hotel, conveniently located just a few minutes from Power & Light and Sprint Center! August 19, 2013
Rated 5.0 out of 5.0 by very clean one of the cleanest hotels I've seen. Staff was very friendly August 17, 2013
Rated 5.0 out of 5.0 by Great location and friendly staff I can't say enough great things about this Holiday Inn! Can't beat the location if you have a loved one in the hospital! The staff was very nice and accommodating! Will definitely be back again! August 12, 2013
Rated 3.0 out of 5.0 by Room was noisy yet hotel seemed new Room was noisy with both outside sounds as well as from rooms on either side. That seemed odd since hotel appeared to be newly built. Also the bathroom sink gave off a sewer smell that made the bathroom have a slight odor. No major big deals but an average location as compared to every other Holiday Inn location I have stayed at. Plus the pool was so small and so shallow it should never have been built. The space could be put to better use. August 7, 2013
Rated 5.0 out of 5.0 by Great place to stay Staff is excellent, couldn't be better. Housekeeping has always been very kind to us. August 4, 2013
Rated 5.0 out of 5.0 by Best Holiday Inn Express I've Ever Stayed At This is hands down the BEST Holiday Inn Express I've ever stayed at. I and several members of my extended family stayed here while my father was a patient at KU Medical Center. The hotel is clean and fresh, beautiful modern decor and the beds are super comfortable. That alone would make this the best, BUT the staff is THE BEST! They are polite and courteous, very accommodating and was very personable with me and my family. Miss B. in the breakfast area is WONDERFUL! She lifts your spirits with her smile and makes you feel at home. She always has breakfast stocked and even gave us a bag to take our breakfast over to the hospital. This location should be ranked as one of the top in the nation. August 3, 2013
Rated 5.0 out of 5.0 by Great service-nice rooms Nice hotel. Good service. Friendly and efficient staff. August 2, 2013
Rated 5.0 out of 5.0 by Comfortable room in a great location Great service and comfort I have come to expect from Holiday Inn express. Great location within 20 minutes of many KC attractions. August 1, 2013
Rated 5.0 out of 5.0 by awesome This is the second time we have stayed at this Holiday Inn Express and it was great. The staff is extremely helpful and so friendly. Will stay here when ever in Kansas City! July 28, 2013
Rated 5.0 out of 5.0 by Best Holiday Inn Express Yet! We really enjoyed our stay and the access to KU Med Center was very easy once you get a map and figure out the school maize. This a new hotel and the staff is very prowed of it. Service was excellent and very responsive. The only negative was one bar of soap to share with the bathroom counter and the shower. Shower could use a bench or foot rest. Not tub for those who still want it. July 25, 2013
Rated 5.0 out of 5.0 by Excellent affordable hotel. This Holiday Inn Express is a very new and very clean hotel. The staff are very friendly. It is within walking distance to several chain restaurants on the premises but more importantly to the excellent non-chain restaurants of the 39th Street District in K.C, Missouri. It is right across from the KU Med center. This was my second stay and I will be staying there often to visit my new grand baby in KC, MO. July 24, 2013
Rated 4.0 out of 5.0 by I would recommend this hotel Thank you so very much for such a nice place to stay! Your desk attendants were some of the friendliest people I have ever encountered at a hotel, and had knowledge of the area. I inquired at the desk about restaurants and your attendant looked one up on the computer, then took the time to write down the address for me! I asked about the I-35 construction, and how I might best navigate that. The young lady at the desk was very informative, and her directions were perfect! When you are visiting loved ones who are staying in the hospital at KU Med Center, you don't need extra stress. Your hotel provided us with nice, clean accommodations. The breakfast was not fancy, but just what we needed each day without having to go find a restaurant. If I have need of staying in that area again, I would certainly stay with you. July 16, 2013
Rated 4.0 out of 5.0 by Friendly Service; Tiny Pool! I stayed at this hotel as part of a group, for about a week , with my husband and two young children. The room was nice, hotel was clean, and staff was very friendly. Breakfast was average hotel fare, stick with the bananas and hard boiled eggs and you'll be fine. Be warned, though, if you are looking for an indoor pool . . . they have one, but it's a mini pool. An indoor pool is important to us when traveling with young children. I saw online that this hotel has one, and even called to confirm, but the person I spoke with did not warn me that it's 2'9" deep with a 20-person capacity. This is a mini pool, about twice as big as your average hotel hot tub. If you're traveling with a group, as we were, the pool is just not big enough. Four to six kids did not have enough room to throw a ball around safely. July 15, 2013
Rated 5.0 out of 5.0 by Great Location We stayed at this Holiday Inn Express for my graduation. The room was great. The staff was very friendly. The location was excellent for all the things that we wanted to check out for our long weekend. My kids thought the best thing about the hotel was that 7-11 was in the same building! The only things that we found to be lacking was the breakfast, it was the same items each day. We have stayed at other Holiday Inn Express locations and breakfast items changed each day such as bacon, sausage and eggs. The other thing we found to be lacking was the pool. The pool was very small. I know that the building isn't as vast as others but what turned us off was the amount of chemicals that were used for something so small. The kids could only swim for maybe 15-20 minutes, the chemicals burned their eyes and noses. July 13, 2013
Rated 5.0 out of 5.0 by Very comfortable great customer service We arrived late after driving through several hours of bad weather. The staff was friendly and quick to help us get settled. The amenities made our stay (for surgery at KU Med) one less thing that we needed to be concerned abt. We were treated very well by everyone and had lots of help with explanations of how to get everything taken care of. Very good visit, we will be back :) July 7, 2013
Rated 5.0 out of 5.0 by Friendly Staff The staff was very friendly and accomodating! The location was perfect for a location for us between a wedding and the reception. July 5, 2013
Rated 5.0 out of 5.0 by Very Nice New hotel, very nice and clean. I noticed there was construction on the building next to it, but we only stayed over the weekend when they weren't working, so it didn't bother us. July 2, 2013
Rated 5.0 out of 5.0 by Great Care of Patients from KU Med I cannot express how thankful I am for the care we received from your staff after my husband's recent surgery at KU Med. We were required to stay in Kansas City the night after his surgery since we live a couple of hours away from the Med Center. I am so thankful we chose Holiday Inn Express! Your staff, the cleanliness and comfort of our room, the attention to our needs, the quietness, and all the friendly smiles made our difficult stay very pleasant. Thank you, thank you, thank you! June 26, 2013
Rated 5.0 out of 5.0 by Everything great! Nice surprise After staying at another location near the hospital which was not pleasant, this was a wonderful experience. June 14, 2013
Rated 2.0 out of 5.0 by Horrible booking, check-in, and check-out experience The process of reserving the room was tedious and confusing. The check-in time was nearly an hour (at 9pm). We were placed in somebody else's room and then charged for a total of three rooms. It took several days for us to get reimbursed for this. June 6, 2013
Rated 5.0 out of 5.0 by THE ONLY PLACE WE WILL STAY!! This Holiday Inn Express is THE BEST! It is across the street from KU Medical Center, which is why we are in Kansas City. We have stayed here 5 times now in the past 3 months, and will stay no where else! The hotel is fairly new, and very clean. The rooms we have stayed in have all been spotless! The beds are very comfortable. The staff at the front desk are AWESOME! It has been nice to see the same person there, every time we have checked in! The breakfast area has an excellent choice of foods, and everything has always been very good. Large windows to look out across the street at the medical center, and watch people and traffic, while eating breakfast. We were without a room during a snow storm at one time, and they had no rooms available after we had checked out. We set out to find another place to stay, but within 15 minutes they called us and had a room open up, due to a cancelation because of the snow storm, so we headed back and were able to stay another night! I have reservations to stay again for a week, possibly longer, because my husband will be a patient at the medical center. I'm so glad not to have to drive in KC, and so close to the hospital. Also, there is a Five Guys Burger restaurant on the 1st floor of the building, which is an awesome place to eat! All in all, this is the BEST Hotel!! June 2, 2013
Rated 5.0 out of 5.0 by Review and Comments. Very nice hotel. Great staff, especially the Front Desk. May 29, 2013
Rated 5.0 out of 5.0 by Very Comfortable bed and great service Enjoyed the Holiday Inn Express on Rainbow Blvd. Excellent service, very clean. The rooms were very comfortable, clean and we enjoyed TV, including HBO at no extra charge before turning in for the night. The breakfast in the mornings are well worth staying at this location. Food was fresh, many choices ,menu changed each day, clean atmosphere and an employee there to assist with anything needed, also very friendly. I would definately choose this hotel on my next stay. The desk clerks were very helpful with local directions, a safe area to walk . May 25, 2013
Rated 5.0 out of 5.0 by We can't thank you enough! At a very stressful time in our life, because of health issues, coming back to stay the nights with the gracious folks at this Holiday Inn was a relaxing and rejuvenating experience. Clean, quiet, comfortable room and good breakfast made it possible to endure day after day at KU Med. Center. Thank you! Keep up the good work! Cindi May 20, 2013
Rated 5.0 out of 5.0 by Holiday Inn This hotel is great! So comfortable and very good services. May 14, 2013
Rated 5.0 out of 5.0 by Very relaxing and a friendly staff This is a great place to relax after catching a Royals game. It is clean and close to some great local restaurants. I only regret not having more time to explore all it has to offer. I will be back next time I am in KC, May 13, 2013
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