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Rated 4.6 out of 5 by 211 reviewers.
Rated 5.0 out of 5.0 by home very nice people, treated us like family. felt very welcome and comfortable in their presents. beds and room excellent staft very help full. March 22, 2013
Rated 5.0 out of 5.0 by Great rooms excellent staff Had a problem getting reservations correct but was handled by the staff at time of check in. Best breakfast at any place we have stayed in. Highly recommend this hotel. March 18, 2013
Rated 5.0 out of 5.0 by Staff smiled through a snow storm. From the time I made the reservation till we checked out we received top notch service. Our daughter was in KU MED for surgery and my husband and I took turns staying with her while the other one stayed at the hotel. There was a big snow storm and some of the hotel staff did double duty, because other staff members couldn't get to work. We heard no grumbles or complaints. Just a smiling staff ready to help with whatever we needed. The rooms were nice sized with comfortable beds. The indoor garage was a great help as we parked our car and did not have to drive in bad weather. We even used the nice clean guest laundry. Two staff members who were especially helpful ... Even filling in on other jobs than their own were Jim and Amy. They and all the others were so kind to us. It felt like a home away from home. March 7, 2013
Rated 5.0 out of 5.0 by Great service anmd excellent staff I would recommend this property to anyone that whats great service and that is because it has great staff....I have been a Banker for 33 years and appreciate great customer service. At this property everyone apppreciates their customers and job!!!! It all started with the great service at the front desk to help me with my stay. Thank you for a great 2 night stay>>>>>>> March 3, 2013
Rated 3.0 out of 5.0 by Not the worst place I've stayed The room and hotel were clean. The staff and cleaning people were nice. I was waiting for an important package that was mailed to the hotel for me for the job I was there for. It was mailed 2nd day delivery. After many calls over several days to the hotel, my package finially arrived a week late. I had contacted the local Post Office the day before to inquire about the delivery. The day it was suppose to be delivered the Post Office left a notice that there was a package there to be picked up. Due to someones lack of effort to get the mail, I lacked vital information I would have otherwise had access to. It was extremely difficult to do the job my company sent me there for. Security at a hotel usually means that the hotel is in a "not so good" area. It kind of reminded me of my trips to Mexico where you never really knew what to expect when you left the "safety" of your room. February 27, 2013
Rated 4.0 out of 5.0 by No TV The television did not work in our room but the staff found us another room and moved our bags in a timely manner. February 11, 2013
Rated 5.0 out of 5.0 by Ideal location near KCU Medical Center Located across the street from KCU Medical Center. Ideal location if family member needs a multiple day stay in hospital. Staff always accommodating to our changing needs. Housekeepers fast and eficient and Ms B in dining area is a true find. She makes everyone welcome. All staff were just wonderful and caring. Although we prefered to walk to hospital there is also a free shuttle from hotel to hospital and back. January 30, 2013
Rated 5.0 out of 5.0 by Fabulous! Nearly brand new, the place still smells "off the showroom floor" new. Spacious room, and a Five Guys restaurant on the main level of the building! Yummy. The few problems in the room were fixed almost instantly. Place is still a bit in shakedown, but not a problem. I'll definitely be staying with them again. Though a bit more than a bottle of water would be nice for Priority Club members' recognition about some fresh fruit, too? Or, a Milky Way bar? January 28, 2013
Rated 3.0 out of 5.0 by Nice room slow breakfast The room was great with plenty of room. Very disappointed in the breakfast service. Stated breakfast hours started at 6:30am most days it took until 7am or later for everything to be set out. More than one "hot" item was luke warm at best. In my past experience most hotels start breakfast at 6am and generally have everything ready at the starting time. January 24, 2013
Rated 2.0 out of 5.0 by Shower Worst shower at a Holiday Inn Express. Shower Head is 8 feet high. Normal height is 6 feet. Shower is a bad copy of a poor European design. No shower curtain or sliding glass door. Small entrance around a corner, you have got to experience this train wreck to appreciate it. Noisy from Medical center. January 23, 2013
Rated 1.0 out of 5.0 by Very Noisy Had to check out very early due to the construction outside, children running and slamming doors. Staff offered to move me - from what I could see no other room would have improved the stay. I opted to check out and seek other accommodations. January 22, 2013
Rated 5.0 out of 5.0 by Best Hotel in the KU Med Center area.... This location is definitely what I consider a Holiday Inn Express which is nice, affordable, and centrally located to KU Med Center and good restaurants, entertainment, and coffee shops. I have to give one of the front desk clerks (Jimmy) a special thank you for being so nice and considerate. I love the Suites this location has to offer. For just a few more dollars I felt as comfortable as I do in my own home. I have been waiting for this location to open and I am glad it is open and ready. This location is secured with a guard on premises at all times, and even they were nice and considerate. I cannot wait to go back in a couple weeks. See you soon!!!! January 18, 2013
Rated 5.0 out of 5.0 by Very comfortable and convenient Close to KU Medical, The Plaza is near, Westport is just a few blocks away with unique shopping and dining. Hotel staff is excellent and the security is great. January 17, 2013
Rated 5.0 out of 5.0 by Passing Through Excellent new property right off the interstate. Rooms were brand new and very well maintained. One con was the walls seemed thin. Request a top floor room if you can. January 10, 2013
Rated 5.0 out of 5.0 by Wonderful people! Perfect place to stay while my son interviewed at KU med. Everything was excellent but I was most impressed with the staff. Extremely friendly and helpful. Everyone from the desk staff, the lady in the breakfast area, to the maintenance people were super friendly and i appreciate that. The woman in the breakfast area made you feel like you were eating in her kitchen! There is a great little work out room and I loved the little "store" where you could buy everything from razors to ice cream! January 8, 2013
Rated 5.0 out of 5.0 by Great service! We had a quick but enjoyable stay. The hotel is new, so the decor is up to date and the rooms are quite comfortable. The thing that impressed me the most, though, was the friendliness of the staff. I'm sure that guests who are visiting the KU Medical Center will appreciate the breakfast and caring staff. January 4, 2013
Rated 5.0 out of 5.0 by nice and clean The room was exceptionally comfortable and clean. The staff is very friendly and helpful, from the security to Mrs. B in the kitchen. December 25, 2012
Rated 5.0 out of 5.0 by Wow! A brand new hotel And right down the street from some cool places to eat! Took my wife here when she needed a break from the chaos at home. We ate at the Cajun restaurant "Jazz" where you eat spicy food and listen to groovy music. It was a perfect getaway. December 5, 2012
Rated 5.0 out of 5.0 by Very nice overall The hotel was very clean and quiet. The staff was attentive and outgoing. I would definitely recommend this hotel. December 4, 2012
Rated 5.0 out of 5.0 by Perfect place to stay The new Holiday Inn Express on Rainbow Blvd in Kansas City is the perfect place for family members of KU Med Center patients to stay. The friendly staff and comfortable room helped make a difficult time a little less stressful. My only wish would be that a cheaper rate could be offered. Even though a slight discount is offered, expenses add up fast when a loved one has an extended stay in the hospital. December 4, 2012
Rated 5.0 out of 5.0 by Freindly staff and GREAT location! My wife and I stayed at the new Holiday Inn Express near the KU Medical Center for an overnight getaway. An open two story lobby lead to a second floor registration desk that gives you the feeling of a large city location. We were continually engaged by the friendly staff throughout our stay. The rooms were very spacious and the décor was more than expected with a modern/upscale feel. Although close to the Plaza and Downtown, we decided to stay in the 39th Street neighborhood which was filled with eclectic shops and local/independent restaurants and was within easy walking distance of the hotel. We will be recommending this location to anyone staying in the area! Thanks again to the staff! November 7, 2012
Rated 5.0 out of 5.0 by Great Stay Everything from the time I pulled into the parking lot until I left the next morning was great. Staff was excellent, room was great and they even upgraded me to a suite when I arrived. Plenty of restaurants within walking distance. Just an overall great place to stay. Located just across the street from KU Med Center and close to downtown Kansas City. I would highly recommend this hotel. November 7, 2012
Rated 5.0 out of 5.0 by First visit to KU Med Center My husband and I took his mother to KU Med for open heart surgery and decided to stay in the Holiday inn Express across the street because of its convenient location. The hotel and its staff were wonderful. I would recommend it to anyone staying there. Miss B was great as she welcomed us to breakfast each morning. It was an easy walk for us - just across the street - and since the KU security van picked us up after dark, we didn't have to worry about safety issues. Thanks to the staff for making our stay comfortable and less stressful under the circumstances. October 24, 2012
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