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Rated 4.3 out of 5 by 101 reviewers.
Rated 5.0 out of 5.0 by Pillow heaven Plenty of pillows and a very comfortable bed. Staff with a smile, friendly and attentive. June 19, 2014
Rated 4.0 out of 5.0 by Good Location The hotel is located just off of the interstate in Liberty, MO. Within walking distance are several restaurants if you don't want to get back in your vehicle after checking in. The parking lot is a little small making it difficult to maneuver large trucks or if you are towing a trailer. The pool was clean and the fitness room has a single bike, elliptical, and treadmill each. The rooms are a good size although the rug in the room I was in was very soiled and in need of replacement. I was also on the first floor near the pool and fitness room and the noise level was a little loud. The website had a rate that was about $30 more expensive than the rate quoted me when I called and made the reservation. June 17, 2014
Rated 2.0 out of 5.0 by Clean and convenient The hotel was clean and convenient to everything in Liberty. My only problem with the hotel is that they double booked my room and I was startle awqake at midnight by a stranger trying to enter my room. Luckily, I had flipped the latch so they were only able to open the door about an inch, but the front desk gave them a key card that opened the door to my room. Needless to say, I didn't sleep much that night. June 17, 2014
Rated 5.0 out of 5.0 by Very nice It was a great place to stay. Pool was warm, breakfast was great, beds were right for us. :) June 13, 2014
Rated 5.0 out of 5.0 by NICE EXPERIENCE I just completed a five night stay. The first night was so relaxing that I slept way past my normal wake-up time. The bed was very comfortable prompting me to ask the clerk the name of the mattress manufacturer.. Very pleased! June 11, 2014
Rated 5.0 out of 5.0 by Good KC Option When visiting the KC area we usually stay at a Holiday Inn in Independence. Even though we were booking well in advance, all the IHG properties were booked up. This was the only place with rooms, so we booked it even though it was farther away from our destinations downtown and east on I-70. Turned out that this location was easy to get to via I-435. The area has all the usual stores, restaurants and gas stations really close by. We got in town late, called the front desk from the road and found out there were places to eat close by that stayed open late. The hotel was clean and comfortable and the staff was friendly and helpful. We will put this location on our list of places to stay in the KC area for sure. June 11, 2014
Rated 5.0 out of 5.0 by Nice staff, comfortable rooms, good breakfast Great hotel, rooms were clean and comfortable. Came down late for breakfast June 10, 2014
Rated 5.0 out of 5.0 by Met my needs I was satisfied with everything except I wish the room was just a LITTLE bigger. There were four of us (all adult-sized people) and it was a little crowded. Not a lot of extra floor space to put down 4 bags without tripping over them. Room was clean and the staff was competent and friendly. They had a machine in the breakfast room that makes a hot fresh (and yummy) pancake at the push of a button. Very cool. June 10, 2014
Rated 3.0 out of 5.0 by nice staff, awful bed and internet connection I would not recommend this location. We have had great luck with HIE, but not this time. The beds are way too soft. There is an odor throughout the hotel, and the internet didn't function the night we were there. On top of all of that, this is the most expensive HIE we have stayed at in the past two years. While it is a minor point, I wasn't recognized as a rewards club member. June 7, 2014
Rated 5.0 out of 5.0 by great service and great room came late and lucked into a room that had been a cancellation. Great service, very comfy room. enjoyed relaxing after 12 hrs. in car. June 6, 2014
Rated 5.0 out of 5.0 by Excellent Stay Great staff. Clean facilities. Good breakfast variety. Close to shopping and restaurants. Close to freeways. June 3, 2014
Rated 5.0 out of 5.0 by Pleasent Stay The staff was excellent the front desk and breakfast folks made our stay very enjoyable. Hotel and room was clean, May 30, 2014
Rated 5.0 out of 5.0 by Beddy Bye This property has some of the softest beds of any HIE I have ever stayed at. May 25, 2014
Rated 5.0 out of 5.0 by Great service and wonderful staff Linda is excellent at the front desk. Rooms are clean. Breakfast has very good variety. May 12, 2014
Rated 5.0 out of 5.0 by very comfortable bed the bed was so comfortable haven't slept that good in a long time. the people were very helpful and friendly. April 17, 2014
Rated 4.0 out of 5.0 by Clean and Close to restaurants and highway. Clean and modern. A little expensive for an Express but service was good April 6, 2014
Rated 4.0 out of 5.0 by Great Service....Great Breakfast When we first checked in we were shocked at our room, not only was the bathroom not cleaned but the toilet was used!! We told Brenda at the front desk and we were immediately moved to another room and given an additional discount on the room. We had someone call an hour later to make sure all was well. We were also given additional Priority Points by Brenda. April 2, 2014
Rated 5.0 out of 5.0 by Great service The rooms were a nice size, the kids loved the swimming and the variety of breakfast choices. The cookies were yummy! March 8, 2014
Rated 5.0 out of 5.0 by Two regular coffee packs in your room everyday! One of the only HIE's I've stayed that provide two packs of regular and decaf coffee each day! Very consistent service across all categories. Bed and pillows were very comfortable. Enjoyed my stay. March 1, 2014
Rated 5.0 out of 5.0 by Amazing Staff I stayed for a week at this hotel (during the week of Feb 3rd 2014). During this time we had a severe snow storm hiting the area. I was so fortunate that I booked this hotel and felt like home even though I got stuck at the hotel during snow storm. The room was very comfortable. Being an IHG gold member, I have stayed in other hotels too, but this has been the best ever. I have to thank the amazing staff for providing a great experience to the guests. Especially the General Manager went over and beyond to help me. She volunteered to clean the snow (more than one feet) off my car. I have no words to express this gratitude particularly because I was 7 months pregnant. I'll highly recommend this hotel. I look forward to stay at this hotel during my future trips to that area. February 28, 2014
Rated 5.0 out of 5.0 by Recommend? Ya you bet. I was there during a snow storm and some of the coldest days KC has had and this property did not let it effect the service at all. Hot coffee was always available and the front desk employees were very friendly. Clean and comfortable. Restaurants were close and the choices were almost unlimited. Overall experience was great. February 15, 2014
Rated 5.0 out of 5.0 by Top marks!! Great staff, great breakfast - well maintained. Very good bed and pillows. good location-just off freeway.. Several good eating places near. February 6, 2014
Rated 5.0 out of 5.0 by Excellent staff. Comfy bed good breakfast Great location walking distance to resteraunts gas stations shopping. January 30, 2014
Rated 5.0 out of 5.0 by Very Welcoming From the first time you enter the door, till the time you leave. The staff is very cheery and hospitable. They make you feel like home. Thank you. January 17, 2014
Rated 5.0 out of 5.0 by manloves2travel Love this hotel, very friendly and the staff is courteous as usual. Will always stay here when coming thru this area. January 2, 2014
Rated 5.0 out of 5.0 by Great hotel Great hotel. Nice location to a lot of restaurants and shopping. Clean rooms and very nice staff. January 2, 2014
Rated 3.0 out of 5.0 by Ok but moving out Raised my corporate rate in mid stay. The reservation was made at the lower rate it should be honored. Rooms to warm. Laundry room out of service. December 28, 2013
Rated 5.0 out of 5.0 by Feels like Home The staff is always very accommodating and pleasant. Check-ins are always prepared and service is delightful.T December 9, 2013
Rated 5.0 out of 5.0 by Belvoir Winery weekend stay Great location for visiting Belvoir Winery for the weekend. Staff was very nice. Breakfast was ok. I like the pancake machine. The only downside was we had 2 small rolls of toilet paper in the bathroom and no full rolls in the room. We had to request a roll of toilet paper at the front desk. Overall, a great stay! November 24, 2013
Rated 2.0 out of 5.0 by Disappointing We love to stay at Holiday Inns but we were quite disappointed in this Holiday Inn Express. The price was at least $50-75 more than what it should have been & they even gave me a little bit of a discount (so they say). Still $135 a night before the taxes & fees is way too much for this place. The hotel was clean but it had a run down feel to it. Apparently we were put on a smoking floor (we are not smokers). Our room did not smell like stale smoke but I woke up three times in the middle of the night with a very strong cigarette smoke smell in our room. It was strong enough that I thought someone was in our room. There were several guests that were camped out by the front door with a few 12 packs of beer and smoking. They were rather loud and vulgar at times. We had to pass them coming and going a few times. We were uncomfortable with them there. One plus was the staff at this hotel were very nice though and gave a good recommendation of a place to eat. The breakfast area was clean and was well stocked with fresh foods. I would not recommend this hotel to anyone staying in the area. Too pricey for what you get. November 18, 2013
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