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Rated 4.3 out of 5 by 116 reviewers.
Rated 3.0 out of 5.0 by unexpected stay HIE is my first go-to for a hotel. I've not stayed at this place before and was checking it out. From what I could tell of the website, it appeared to be in decent shape so I booked it. Anyway, the bed was worn-out - when I slept in it I sunk into it like a hamock. The shower was dirty - givent the evidence I found of the body hair from a previous guest on the shower wall. This experience isn't the norm for HIE properties - but this place was terrible. February 25, 2013
Rated 3.0 out of 5.0 by Bad matresses The beds are in desperate need of replacement. 123 February 17, 2013
Rated 2.0 out of 5.0 by Sloppy Service from Staff! I recommended this hotel to my coworkers for our stay for a convention in KC. We are priority club members and have always had good service. Upon arriving and checking in, I waited at the desk for 10 minutes (only one there) while the lady took text messages from her grandson. We were checked into our 3 rooms and went on our merry way. Upon arriving at 2 of the rooms, we opened the door only to find that the rooms had not been cleaned (it was 3:30 in the afternoon). We informed the desk only to be told that we would have to wait. I can't believe that the hotel did not know what rooms were clean and which were not. After waiting for a half an hour, we went and complained and were finally given new rooms. Rooms that had candy wrappers under the beds and dust all over but at least the beds were made. I am very disappointed in our service and very embarrassed that I was the one that recommended this hotel. February 14, 2013
Rated 4.0 out of 5.0 by Odd housecleaning schedule Reception staff was very kind and courteous the only issue with my stay was the housecleaning services had odd practices of not returning to clean a room if they passed by on time...early in the am. on three occasions had to request towel replacement. February 7, 2013
Rated 2.0 out of 5.0 by No internet and staff could care less. Internet service was non existent. told front desk and was told it was slow. tried to book this on line and could not so I told the price was higher but they reduced it after I complained. January 25, 2013
Rated 5.0 out of 5.0 by You will enjoy your stay, period. You will enjoy your stay, period. This says it all. January 8, 2013
Rated 5.0 out of 5.0 by Comfortable bed. Great service. Great breakfast. Everyone and everything helped me to feel welcome. I could get work done and relax as needed during my stay, January 6, 2013
Rated 5.0 out of 5.0 by Great all around. Greeted with helpful attitude; located a room for best convenience. Nice fresh smelling room. Great stay. January 2, 2013
Rated 5.0 out of 5.0 by Great hotel, Very friendly! Great experience with front desk staff that helped us locate what we needed. December 16, 2012
Rated 5.0 out of 5.0 by Comfortable room and great service. This was a great stay due to the central location and quality of the hotel. Very nice room and friendly staff. Will be back as business requires. December 14, 2012
Rated 5.0 out of 5.0 by Taking care of things Everything was taken care of, as my situation needed extra care given from the staff. Greatly appreciated ans saved me time and gave me peace of mind December 10, 2012
Rated 5.0 out of 5.0 by Great Place to Stay We will definitely stay at this hotel again when in town visiting family. From the start, the manager was very friendly and pleasant to talk to during the check in process and everyone we encountered at the hotel was wonderful. Great staff, quiet hotel, overall excellent stay! Location was great too! Lots of restaurants and shopping at the same exit as the hotel. November 29, 2012
Rated 5.0 out of 5.0 by Great value The staff was very helpful in finding a good local restaurant. As always, the room was comfortable and the breakfast was great with lots of choices. November 27, 2012
Rated 5.0 out of 5.0 by Excellent hotel We were warmly greeted by Tom at the front desk who had our rooms ready to go and offered warm, freshly baked cookies. As a priority club member, he gave us bottled water and snacks. The coffee near the desk was still hot and they had flavored creamer. Rooms were nice. Beds super comfy. Unexpectedly great shower head for the morning shower! Good TV also. We used the sleeper sofa which worked great for one of our three kids. The pool was shallow and a bit small but I enjoyed that it was a bit warmer than some other hotel pools; my kids enjoyed it. We were in for the Kansas City Chiefs games and lots of other fans were very friendly. Breakfast in the morning was really great. The bacon was particularly spectacular and there were lots of breakfast choices. I would definitely stay here again! November 26, 2012
Rated 5.0 out of 5.0 by Enjoyed Stay We were welcomed immediately by Tom who let us know he has just put in come cookies. We got everything to our rooms and then sat in the lobby to wait. The new cookie smells brought other guests in also. Everything from start to finish was top notch. Room was clean and inviting and much welcomed. We were tired from 4 days of traveling to different relatives and while it is great to see everyone this was a stop that gave us some quiet time!! Would recommend this property and definitely stay again. November 26, 2012
Rated 2.0 out of 5.0 by Disappointed We stayed here on suggestion of a friend. However, the room was leaking from rain that occured one day and we couldn't walk out the main doors without getting wet from leaks as well. Our window was covered by a huge Holiday Inn express sign so couldn't see outside. Also they over charged us and when we addressed it the first time the woman said she'd have to call her general manager, never heard back from her. We went up to the desk a 2nd time after about 12 hrs and a male said he was new and couldn't help...we'd have to wait until 10 pm when the assistant manager came in. At that point that individual was able to fix things. November 16, 2012
Rated 5.0 out of 5.0 by Comfortable environment Staff was very accommodating. Easy to relax. Very nice facility. October 26, 2012
Rated 5.0 out of 5.0 by Great Service We stay at this hotel twice a year for the NASCAR races at Kansas Speedway. The room had a microwave and fridge, which is nice since we always stay several days. We always have excellent service from all the staff members. The breakfast room is always stocked well and the staff member is always pleasant and helpful. The location of the hotel is great. There are several great restaurants close by and shopping. Also, very close to I-35. Would highly recommend this hotel. October 23, 2012
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