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Rated 4.2 out of 5 by 76 reviewers.
Rated 3.0 out of 5.0 by Poor information availability regarding breakfast We stayed at the HIE Village West, checking in on July 10 and checking out on the 12th. I brought a church youth group traveling back from a mission trip from rural Nebraska heading back to Texas. We had 9 rooms reserved. We were not told that on Saturdays, breakfast would not be available until 7am until the night before, so I had to make an 11:30pm run to buy breakfast food for our group from a nearby Wal Mart. Normally at every other Holiday Inn Express I've stayed at, breakfast is available at 6am, and our group was planning on leaving at 6:30am for that very reason. In fact, the hot breakfast was a big reason we'd chosen to stay at this particular hotel rather than one in a different location, for the ease and added value. The front desk said on Saturdays they simply serve breakfast an hour later. It made the value of the hotel much less to our group, and will certainly alter our decision in the future as to whether or not to stay at this hotel. July 28, 2014
Rated 5.0 out of 5.0 by Comfortable, clean, friendly staff This was our second stay at this motel, the previous being summer of 2013. My husband and I stayed here while our 2 children and 4 grandkids stayed at the Great Wolf Lodge close by. We wanted a much quieter place to stay and this was perfect and the quiet much appreciated. Would definitely stay here again. July 27, 2014
Rated 5.0 out of 5.0 by Family fun This location meet all of our needs for a family weekend ln Kansas City! Great location and a staff that worked to make it an enjoyable stay. Already have plans to return this fall. July 23, 2014
Rated 3.0 out of 5.0 by Alternate mattress support choice Holiday Inn Village West is an excellent hotel but not being able to sleep on the mattress was a bad experience for me. I wish upon booking they would offer the choice of mattress support one prefers. Not every guest can sleep on a firm mattress and the pillows offered did not give the support I was needing. Great hotel but I had difficulties sleeping / relaxing. July 15, 2014
Rated 5.0 out of 5.0 by Worn out Mattress but great room Clean room, friendly staff, great hot breakfast. Only complaint was lumpy worn out mattress. Could have just been a random poor quality one. Everything else was perfect and looked brand new. July 14, 2014
Rated 3.0 out of 5.0 by 2nd week So as to not be disappointed, I contacted the hotel to make a booking in a double room to ensure that I had a double bed and not two single beds. The person I spoke to assured me that I was speaking to the property and not with the reservation centre, and I was advised I could have a double room. This was important since my previous stay was so uncomfortable in a single bed that if I couldn't have a double then I would find elsewhere to stay. I explained this and was assured again. My booking was then updated and my pre-arrival email showed that the room was a twin. So I contacted the same number but sadly spoke to the reservation centre who advised they could not do anything, apart from make a request - and that there is a problem at this property with the fact that there are more twin than double rooms. Nuts! It was then escalated to Guest Relations who then advised they could make the request to double, which it was on arrival. I have no choice due to corporate rates, and need to stay here. On this stay I was shocked to see that dogs were coming in/out of some rooms. I cannot imagine that these rooms are deeply cleansed after each stay and this further puts me off this value hotel. Additionally there were some guests with dogs with them at the breakfast tables, which I find extremely unhygienic. It was also more noticeable on this stay that there is only provision for ONE socket outlet under the mirror in the room. Why hotels do not give you more outlets is unreal. July 9, 2014
Rated 4.0 out of 5.0 by Inexpensive and Convenient The hotel was a great price for the accomodations. The accomodations were roomy and very comfortable. The staff was friendly and the breakfast was good. July 8, 2014
Rated 4.0 out of 5.0 by Excellent Service and Location Nice hotel with an extremely helpful and courteous staff. Great location, walking distance (3-10 minutes max) to the outdoor mall, movie theater and several large chain restaurants. Room was comfortable and clean, breakfast was served daily and staff prepped food a few minutes early for those of us who had to leave before official serving time. Only con I found was the internet is fairly slow. Unable to stream video and pages took a bit to load. However, it was free of charge. July 7, 2014
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