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Rated 4.3 out of 5 by 51 reviewers.
Rated 4.0 out of 5.0 by comfortable beds but no breakfast Stay at Holiday Inn Express all the time. This is a great location and accommodations were good. Very disappointed that all the breakfast food was gone when we went to eat. Hotel was full and no famous cinnamon rolls, yogurt, pastries, nothing. Also had to wait until 4:30 to check in. My wife and I had a formal ball at Ft. Leavenworth and needed the room to change and get ready for the military formal. February 28, 2014
Rated 5.0 out of 5.0 by Outstanding!! Superior service and comfort......highly recommend January 27, 2014
Rated 5.0 out of 5.0 by Great Accommodations A great stay....I always enjoy the accommodations that Holiday Inn Express provides...that is why I typically stay there... January 12, 2014
Rated 5.0 out of 5.0 by Good hotel with excellent employees We arrived in town after driving twelve hours, and without a reservation. We contacted the hotel and Tim answered the phone. He was professional, caring, and courteous. He represented the hotel very well; I chose to stay there rather than a hotel that had quoted us a rate that was $15 less per night simply because of Tim's professionalism and caring manner. Tim placed us in a room that well accommodated our family- parents with two grown kids. The room was comfortable, clean, and in good condition. Absolutely no complaints about the property. The breakfast was pretty decent, the fresh fruit was a bit beyond its shelf life, but they had fresh fruit. What made breakfast even better was the next great Holiday Inn employee that we met- Andretta. She was warm and kind, making us feel like we were enjoying a meal in the home of a good friend. I observed that everyone who came into her dining room was greeted with love and treated with full consideration- it is her mission to take care of the guests and she does it so well. In conclusion, this is a good hotel, but employees like Tim and Andretta made it a great place to stay. We visit KC often to see our daughter and her family. A night in a hotel gives us a chance to rest up from the drive before we encounter three very energetic grandsons. We will definitely stay in the Holiday Inn Express Village West simply because of conscientious, caring and professional staff members (Tim and Andretta). December 21, 2013
Rated 5.0 out of 5.0 by Great location convenient Our room was clean and quiet. The staff was very friendly. Excellent breakfast. December 3, 2013
Rated 5.0 out of 5.0 by Fully rested After a full day of shopping we had a very enjoyable stay. The room was clean, the beds comfortable, and we left fully rested ready for another day of shopping at the legends. I would recommend the Holiday Express to anyone. November 28, 2013
Rated 5.0 out of 5.0 by Good stay in KC When the wife & I and my sister and her husband decided to come into KC for a trip to the New Dinner Theatre and a day of early Christmas shopping, we chose to stay with Village West HIE as we have stayed there before. We were certainly not disappointed with our stay. The rooms were clean and well appointed and the front desk treated us as expected upon our arrival. When we came down to breakfast the next morning, the eggs were almost gone, but the lady in charge of the breakfast room quickly got some more prepared and even brought a plate full to our table. THANK YOU HIE Village West for an enjoyable experience once again! I'm sure we'll be back!! November 21, 2013
Rated 5.0 out of 5.0 by Breakfast Staff are OUTSTANDING The two ladies who work to prepare the daily breakfast are the most professional and hard working employees I have ever had the opportunity to meet while at any Holiday Inn Express Hotels. They were on task and on time in preparing the morning meal, and in all the instancse last week that I can recall, they were ahead of schedule. The food was piping hot, fresh, and their courtesy is unmatched and is outstanding in every way. They were a joy to be around every morning, and that speaks tons about the importance of customer service and good relations for your hotel. I would like to ask you to please consider awarding these two fine ladies with a spot CASH incentive award for their hard work. They deserve that and more!!! I have no clue what you pay them, but it is not enough for the level of dedication and hard work they put into their important roles and job at your hotel. November 19, 2013
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