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Rated 4.2 out of 5 by 73 reviewers.
Rated 3.0 out of 5.0 by Alternate mattress support choice Holiday Inn Village West is an excellent hotel but not being able to sleep on the mattress was a bad experience for me. I wish upon booking they would offer the choice of mattress support one prefers. Not every guest can sleep on a firm mattress and the pillows offered did not give the support I was needing. Great hotel but I had difficulties sleeping / relaxing. July 15, 2014
Rated 5.0 out of 5.0 by Worn out Mattress but great room Clean room, friendly staff, great hot breakfast. Only complaint was lumpy worn out mattress. Could have just been a random poor quality one. Everything else was perfect and looked brand new. July 14, 2014
Rated 3.0 out of 5.0 by 2nd week So as to not be disappointed, I contacted the hotel to make a booking in a double room to ensure that I had a double bed and not two single beds. The person I spoke to assured me that I was speaking to the property and not with the reservation centre, and I was advised I could have a double room. This was important since my previous stay was so uncomfortable in a single bed that if I couldn't have a double then I would find elsewhere to stay. I explained this and was assured again. My booking was then updated and my pre-arrival email showed that the room was a twin. So I contacted the same number but sadly spoke to the reservation centre who advised they could not do anything, apart from make a request - and that there is a problem at this property with the fact that there are more twin than double rooms. Nuts! It was then escalated to Guest Relations who then advised they could make the request to double, which it was on arrival. I have no choice due to corporate rates, and need to stay here. On this stay I was shocked to see that dogs were coming in/out of some rooms. I cannot imagine that these rooms are deeply cleansed after each stay and this further puts me off this value hotel. Additionally there were some guests with dogs with them at the breakfast tables, which I find extremely unhygienic. It was also more noticeable on this stay that there is only provision for ONE socket outlet under the mirror in the room. Why hotels do not give you more outlets is unreal. July 9, 2014
Rated 4.0 out of 5.0 by Inexpensive and Convenient The hotel was a great price for the accomodations. The accomodations were roomy and very comfortable. The staff was friendly and the breakfast was good. July 8, 2014
Rated 4.0 out of 5.0 by Excellent Service and Location Nice hotel with an extremely helpful and courteous staff. Great location, walking distance (3-10 minutes max) to the outdoor mall, movie theater and several large chain restaurants. Room was comfortable and clean, breakfast was served daily and staff prepped food a few minutes early for those of us who had to leave before official serving time. Only con I found was the internet is fairly slow. Unable to stream video and pages took a bit to load. However, it was free of charge. July 7, 2014
Rated 3.0 out of 5.0 by not worth the price The pictures of the rooms on the website are misleading. The room had a musty smell unless the A/C was turned to a very low temperature. However the staff were great and attentive, especially the breakfast staff. July 3, 2014
Rated 5.0 out of 5.0 by Great Comfortable Hotel This hotel was easy to get to, close to shopping and restaurants. Comfortable bed and pillows. Definitely plan on staying again July 2, 2014
Rated 5.0 out of 5.0 by Clean and well kept up Great stay for our family. Walking distance to the mall area, restaurants and movie theater. We spent a Friday night there along with a huge soccer group, but there was no noise from the soccer kids (that we could hear) and plenty of breakfast the next morning. The staff were great about getting us a roll-a-way and extra towels. Not sure how old the place is, but it looks new. We took a walk around the area in the evening and felt perfectly safe; went for a jog the next morning by myself and again felt safe. Great place! June 24, 2014
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