Rated 4.3 out of 5 by 51
Rated 5.0 out of 5.0 Another HolidayInn Express
This was my another stay in HolidayInn Express. I have enjoyed it. High quality of service. Pefect location for shopping and business (Fort Leavenworth and Kansas City).
November 18, 2013
Rated 3.0 out of 5.0 by scarlettgracie Linen changing
I am not sure what your policy is on changing sets of linen when a person stays multiple nights and after beds are made if they are checked. The bed that I slept (first night) in felt like it had crumbs or some other small foreign objects in the bed (room 203) and I had to brush those objects out multiple times. This is the first time I have had problems at your hotel.
November 12, 2013
Rated 4.0 out of 5.0 by Mcckirsty Okay stay--couple issues
There was a wedding party that took over the breakfast area on Sunday morning before 9:00 a.m. this led to less space for the guests to eat. The wedding party did have their grooms dinner there on Friday evening I would suggest that they be moved to another conference room. I did mention to the staff upon departure and our meals were credited.
Cleaning staff could have left us more soap and shampoo. Also shampoo and conditioner were in a size bottle that was VERY hard to squeeze product out of it. A bit larger bottle would be a good idea.
November 7, 2013
Rated 2.0 out of 5.0 by frost13 improvements needed
* heater temp control was inoperative. Had to open window.
* walls and flooring to thin. Able to hear people walking and talking through the night with my hearing aids off.
* at 6:45 am Sat, the eggs were cold, biscuits and gravy cold, coffee containers were empty with no kitchen staff nor front desk staff present to inform.
* same food on Sunday morning also.
October 26, 2013
Rated 3.0 out of 5.0 by Giraffe12 Experiance
I'm very sorry to say this wasn't one of our better experiences for a Holiday Inn (which is the facilities that we choose to stay in# when we travel. Housekeeping feel below the standards we are used to #dirty towels left on the floor next to the far bed) and when it was brought up to staff at check-out, the staff person didn't apolozige, just said "ok". I'm sure management would not accept this kind of service. Must say the staff person that checked us in was very pleasant, warm and we felt she truly was glad we came to stay. Am sorry for the not "up-to-standard" Holiday Inn experience. Hopefully it will be better next time.
October 18, 2013
Rated 5.0 out of 5.0 by Randy5908 Great Location
This property was in a great location. Easy access to the Speedway Soccer field, Shopping and Lots of Restaurant. Staff was great
October 14, 2013
Rated 5.0 out of 5.0 by HaroldC Great Stay
This particular hotel is great. Clean rooms, great staff, never a problem. I would stay there again.
October 2, 2013
Rated 5.0 out of 5.0 by Rabbitts12 As Always Great Place to Stay
We enjoyed our 3 day get away better staying at this hotel than any other in KC!
September 25, 2013
Rated 5.0 out of 5.0 by DanielY Overnight visit for Sporting KC game
Really enjoyed my stay. Facility was as clean as I expect a Holiday Inn Express to be. Room was great. WiFi was fair in terms of signal strength, but I can't complain about it being free. The breakfast was decent though perhaps just a bit below the average I expect at a Holiday Inn Express. Overall, I highly recommend this location and will plan on staying here again. Close enough to easily walk to Sporting Park for a soccer game. Even closer to Legends shopping center.
September 13, 2013
Rated 5.0 out of 5.0 by ozarkian Great Customer Service
This is an excellent hotel for comfort, price, location and a great staff of people.
Beds are very comfortable. The walk in shower is such a treat!
September 8, 2013
Rated 5.0 out of 5.0 by EMFC A+ Hotel
This place was great; very clean, friendly helpful staff, close to Legends (very close.) Breakfast was AWESOME!
September 4, 2013
Rated 4.0 out of 5.0 by TGMM Business trip
Not a terrible place to stay for a week long business trip. It could have been better with a bigger fitness room and managers special.
August 25, 2013
Rated 5.0 out of 5.0 by corey1973 Definitely would recommend
From the check-in to the check-out the staff was polite and helpful. The breakfast had more than enough selections for all of my family. The room was comforatable and the location of the hotel was perfect for the mini vacation that we took. Close to shopping and the fun we had at Schlitterbahn.
August 18, 2013
Rated 5.0 out of 5.0 by badstay13 Noisy Hotel
Very Noisy! Other people around us were very loud all night long above us and beside us by stomping around and slamming doors all night and morning long! Could not sleep at all! Not happy with stay!!!
August 9, 2013
Rated 5.0 out of 5.0 by Scott54115 Clean, comfortable, safe and great location
Everything met my expectations. Staff was courteous and professional. I would stay in this property again.
August 8, 2013
Rated 5.0 out of 5.0 by Brendy1 Great experience
Very comfortable in a great location. Will highly recommend , staff very friendly and helpful. Really enjoyed or stay and the free breakfast was a added bonus.
August 4, 2013
Rated 2.0 out of 5.0 by coopjo Overpriced for the quality
Hotel was overpriced for the quality of the facility. Mattresses were old and squeaky - need replaced. Staff was friendly.
August 2, 2013
Rated 5.0 out of 5.0 by Peanutty05 Comfortable bed
The rooms were clean and the staff was extremely accommodating.
August 2, 2013
Rated 4.0 out of 5.0 by OptimisticArmy Convenient But Some Challenges
We stay here regularly when visiting Kansas City. This is a high volume IHG location due to its proximity to Legends, Kansas Speedway, etc. The overall quality remains good and the staff is friendly. It seems the facility could be more proactive in preparing for high guest traffic. There is always a deficit at breakfast no matter what time we visit the area. Our choices are limited and there is no fruit, meat and sometimes completely out of everything even cinnamon rolls. We have been to extremely busy HIE hotels that have to use two breakfast staff, but the last patron that visits the area has all food choices. This site is showing some wear and tear and will need some renovation. We hope that IHG addresses these challenges so that we can remain loyal to this site.
July 27, 2013
Rated 2.0 out of 5.0 by gine Problem
Was checked in my room, the ac did not work, they had to send someone to fix it. Than I could not get on interent so I went to the front desk to ask for help with the code they give you to get on the interent. The lady said that was the code and than asked another lady if her code worked, which made me feel like either I was dumb or a lier. So I called the support help phone number that pops up when you try and log on to the internet and they gave me the correct code it was a L not a l.
July 3, 2013
Rated 5.0 out of 5.0 by JS24 Great Stay and Location. Will stay here in the future.
I stayed for a girl's weekend. This location is close to Legends Outlet Mall, Target, and multiple restaurants. There were multiple breakfast options like breakfast burritos, omelets, pancakes, biscuits and gravy, and the normal cereal/yogurt option. The breakfast staff was very kind and accommodating. The room was comfortable and clean. We used the pool as well, however the hot tub was broken. (Pretty disappointing when you step in and expect warm water.) The only negative I would have to give for my review was that the front desk staff needs to give out the appropriate end time for breakfast. On days where the hotel is not at capacity breakfast ends at 9:00 although we were told 9:30. The bonus was that when my friend and I headed down shortly after 9:00 the breakfast staff apologized and helped us find something to eat.
June 23, 2013
Rated 5.0 out of 5.0 by BigChief200 BigChief200
My wife and I had an excellent stay. The staff and facility could not have been better.
June 20, 2013
Rated 5.0 out of 5.0 by Nebachadnezzar A great place to stay
I enjoyed everything about it. Location, service, amenities, price.
June 9, 2013
Rated 5.0 out of 5.0 by jc72 great place to stay
Everything was great. Breakfast was great. Staff was very friendly. We will stay here again when we move into our new house.
June 6, 2013
Rated 5.0 out of 5.0 by TheTraveler40 Great Location
This facility is in a great location especially for NASCAR fans! It's in a safe and high traffic area around shopping area.
May 15, 2013
Rated 4.0 out of 5.0 by kkootz Customer Service went out of their way to help us out
I had made a reservation online prior to stay for one room. However, our plans changed, and we added two more adults to our group. The front desk clerk after learning that we had 4 adults and 2 very small children (sleeping in pack-n-plays)went out of her way to get us an additional room that connected with another room so we would have plenty of room. Add she gave us coupons for free appetizers at a restaurant that we going to be eating at later that day.
May 9, 2013
Rated 4.0 out of 5.0 by Jany Watch the Bottom Line
Even though this is not the newest HIE, we still had a good night's rest in a convenient location to restaurants. But watch the taxes - almost 17%!!!!! Really adds a lot of money to the total bill.
April 19, 2013
Rated 2.0 out of 5.0 by freonrick water problems
first evening hot water was luke warm.
first morning hot water was extremly hot and cold water was hot.
second and third evening hot water was also luke warm.
second and third morning cold water was actualy cold like it should be. hot water was hot one minute then cool, back and forth.
The room was ok. all the lamps were unplugged so I had to plug them in which was fun while it was dark. refrigerator was not plugged in so I could not use it the first day.
April 10, 2013
Rated 4.0 out of 5.0 by lcz540 NO WATER
When we arrived there was no water. We called the receptionist and were told the water lines had been worked on prior to our arrival. She stated the plumbers were supposed to turn the water on before they left. Guess the plumbers left before the water was turned back on. It took multiple hours (3hr or more) before our room had water. The water issue should have been addressed by the staff at check-in. The staff should not have allowed the plumbers to leave the facility without ensuring the facility had water. A lot of things could have been done differently...instead the staff did little to nothing.
April 5, 2013
Rated 4.0 out of 5.0 by horsegirl71 Nice Hotel.
Was very pleased with our stay at the Holiday Inn Express at Legends in KC. Staff was very friendly. Rooms were clean. And the kids loved the pancake machine for breakfast. Would stay at again and recommend to friends.
April 3, 2013