Rated 4.3 out of 5 by 233
Rated 5.0 out of 5.0 by lkl52 Wonderful guest reception
Love the ladies at the front desk. Smiling, friendly and efficient. Spent almost no time checking in.
May 26, 2015
Rated 5.0 out of 5.0 by AmyD830 Great Stay in KC
My husband and I stayed here for a recent trip for Royals/ Cardinals game. The location is good for getting to the game at Kaufmann Stadium. The front desk staff was the best. They were friendly and welcoming on check-in and offered friendly banter when they saw us mainly because we are Cardinal fans. They even helped us get directions to a downtown restaurant. The room was clean and comfortable. Breakfast had a good variety--well enough to start your day. The ladies in the breakfast room worked hard to keep everything plentiful and clean. We had no complaints and really enjoyed our stay. We would not hesitate to go back again.
May 24, 2015
Rated 1.0 out of 5.0 by yankeebaseball poor noise level,poor location
very poor,too much noise,poor location,no restuarants near by,,,way to much money for this hotel,a lot better value out there other then the cost of this one.the noise level for sleeping was ridicluous,location is very poor
May 19, 2015
Rated 4.0 out of 5.0 by HappyCamper123456 Nice hotel
Nice hotel. Had issue with A/C not cooling room. Front desk told me at check out there is a trick to the system.
May 19, 2015
Rated 1.0 out of 5.0 by Rosiecheek58 Bathrooms and bedding were dirty
Our bathtub had a big clump of hair in it. The bedding had a stain on it that looked like blood.
Also the air conditioner was not working we could not get it to cool down and it very loud.
The view out of our window was a wall.
When we told the staff our concerns all they could say was, "sorry".
Will never stay here again, at least they could of addressed our concerns and corrected them.
May 18, 2015
Rated 5.0 out of 5.0 by Tony Malik general comments
staff were all great - very efficient and friendly and not too overpowering. Breakfast was fantastic. Outside gardens and pool area exceptionally well maintained...
May 18, 2015
Rated 5.0 out of 5.0 by businesstravelingguy KC stay
Very nice hotel, friendly staff. Great location, breakfast was good and they noticed that I was an IHG member.
May 17, 2015
Rated 5.0 out of 5.0 by DG53 Staff and accomodations super!
Stayed two different times within a couple weeks and was extremely comfortable there and the service was exemplary.
I just secured a new job in KC, moving from STL, so this location was my short term home away from home until I found a more permanent spot. I made my initial reservation through the 800 IHG #, but at my arrival, the person at the desk was able to put me in a King Room on the first floor at a lower rate. I had trouble with my AC staying on so I called the desk. Within minutes, she came to the room, reset the switch and it worked. An hour later, she called to make sure it was working correctly... I was impressed by the follow-up. Breakfast was tasty, loved the "baby" cheese omelets! Every time I went by the front desk, the staff was friendly and genuine. Several days after checking out, I looked at the bill from the three days and noticed the rates were higher for the 2nd and 3rd nights compared to the 1st night. I guess when I made the reservation, I understood the rate quoted for night one would be the same for all three nights, but apparently, it goes up and down based on day of week and/or demand. I called the hotel directly and was able to speak to manager who explained why charges went up, and, agreed to reduce my charges to be equal to night 1 for that stay without me even asking. I really appreciated the flexibility. I came back the following week and found the same service and friendly staff, again very accommodating. Again, I made the reservation through 800 IHG, and only a room with 2 Queen Beds was available. When I arrived, staff was able to put me back in the same room as the previous week which was super! I have since found an apartment, so I may not be staying there again, but I would definitely recommend that location to anyone.
I give this location an "11" on a scale of 10..
May 17, 2015