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Rated 4.2 out of 5 by 167 reviewers.
Rated 5.0 out of 5.0 by business trip Great amenities from a new hotel. My business stay was very comfortable. November 9, 2014
Rated 5.0 out of 5.0 by nice place to stay Clean. Good breakfast. Close to arrowhead. Customer service was good. November 8, 2014
Rated 2.0 out of 5.0 by Irritations on a Leisure Trip We looked forward to our trip to Kansas City and staying in a Holiday Inn Express near the Raytown area, close to Arrowhead Stadium. However, we were disappointed in the quality. The tub did not drain properly and we stood in 3 inches of dirty water every time we showered. The remote control did not work, and we were instructed to come to the front desk for new batteries and install them ourselves. Then we could not get music on the tv and were told by the front desk that they had discontinued what was printed on their program guide and we could always turn on the clock radio by the bed if we wanted to listen to music. We asked for a nice restaurant nearby and were sent over 20 miles south, when we discovered the next day in daylight that there were very nice places north just a few miles. It was not as fun as we had hoped. We do not like to stay anywhere else besides Holiday Inns, but we will not go back to this place again. November 6, 2014
Rated 5.0 out of 5.0 by October Visit The hotel evening staff offered exceptional service! November 3, 2014
Rated 5.0 out of 5.0 by Comfortable and quiet One of the most comfortable and friendliest staffs ever. Greeted with a smile and always treated with respect. The facilities were clean and comfortable. The workout room worked but wish they had a bit more. Other than that I had an awesome stay and would definitely stay again. Thank you so much. November 3, 2014
Rated 5.0 out of 5.0 by Great Service We were in town for the American Royal Livestock show. We had a great experience at this hotel and would recommend to friends and family. October 30, 2014
Rated 5.0 out of 5.0 by Helpful staff and comfortable room This is a quality hotel. Everything is clean, well run and safe. The staff is very helpful with local dining choices and attractions. I'll stay here again. October 29, 2014
Rated 4.0 out of 5.0 by Breakfast was the worst I've every experienced The breakfast at this hotel was the worst I have every experienced at a Holiday Inn Express. The biscuits were hard and dry like they were several days old. The scrambled eggs were nasty tastying and seemed to be reheated several times. The sausage was very greasy and lacked flavor. Thank goodness for the Cinnamon Rolls. October 20, 2014
Rated 5.0 out of 5.0 by Great stay We stayed here the night of a football game and found the staff incredibly accommodating. They had taxi services readily available for us to get to the stadium. My room was very spacious and the bed was comfortable. I would defiantly stay here again when I go to Kansas City again. Only thing I would change is having a shuttle available for fans to take to the stadiums. October 17, 2014
Rated 5.0 out of 5.0 by Great Customer Service The front desk staff and management were superb in handling my unique situation and went above and beyond to make sure my stay was stress free. October 16, 2014
Rated 4.0 out of 5.0 by SWOPE Stay Good location if your soccer games are at SWOPE. Lots of kids staying and was relatively quiet. The fitness center was directly below our room and it did get loud at times but not during sleep time. October 16, 2014
Rated 5.0 out of 5.0 by Great pillows, comfortable bed We checked in late after a long day at a funeral followed by watching the Royals win game 2 against Baltimore. Very comfortable. Slept great! October 15, 2014
Rated 5.0 out of 5.0 by Great Staff I loved that it felt like home and that any need would be met if possible. The staff went above and beyond to help, remember names, offer assistance and they always had a smile on their face. I highly recommend this hotel for anyone in the area. October 14, 2014
Rated 5.0 out of 5.0 Spacious room The room was very spacious which is a plus for me. I have no concerns except for the surroundings around the hotel. The empty abandoned lot next to the hotel made the hotel look unsafe and scary. October 13, 2014
Rated 4.0 out of 5.0 by Best room & most comfortable bed I've slept in at Holiday Inn. I had a room with King bed, sofa & chair. The seating in the room & the bed were the most comfortable I've sat or slept in, in a hotel, which I do 4 days a week. The only thing bad I can say is when I arrived the male behind the counter wasn't very friendly & turned & walked away as soon as he handed me the key. Usually the staff offers info such as where the elevators are, the dining rm, ect. & thanks me for being a rewards member. October 10, 2014
Rated 5.0 out of 5.0 by Great Location to see the Royals Win ALDS What a great location for visiting The "K" and watching the Royals win the ALDS game. Newer hotel, nice staff, easy check in, very clean Hotel. I will stay here again. October 10, 2014
Rated 5.0 out of 5.0 by Comfortable Stay Enjoyed our stay. Comfortable Bedding and Clean Room. Our Fridge didn't work and we called the front desk they came up and checked it out and got us a new one. Very friendly staff. October 9, 2014
Rated 1.0 out of 5.0 by Hopefully not the average experience My experience was very unsatisfactory, but it is my understanding from others that attended the same conference that it was by no means the typical experience. The check-in was extremely troublesome, especially if someone else is paying for the room for you and you don't have the card with you. The air conditioning in the room didn't work, but others said they had no problem, so maybe it was just a mechanical problem. The pool was cold and poorly lit. Overall I was not happy, and I don't plan on going back. October 7, 2014
Rated 4.0 out of 5.0 by Nice hotel I would stay at this hotel again. Room and hotel was clean. Staff was courteous. September 29, 2014
Rated 4.0 out of 5.0 by Close to Stadium We were in town for a friends' wedding and a baseball game, this was in a really good location for us. The 2 women at the front desk when we checked in #I am really sorry I don't remember their names# were very friendly. 1 of them even called area restaurants looking for a particular type of barbeque for us! All in all our stay was very pleasant, though the pool could have been warmer and the elephants staying upstairs could have slept in a little later, stomping around at 5am on a Sunday isn't fun for the people trying to sleep the floor below! September 25, 2014
Rated 5.0 out of 5.0 by Good Hotel One of the better hotels in the KC area for the price. It was a little out of the way from where where I was working, but worked out great. Staff was great and helpfull. Room 310 had a few issues that needs to be fixed. Mirrow was ripped off the wall, ceiling had past water damage and like every Holiday Inn Express the toilet seat was loose. Over all I would stay at this hotel again. September 25, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. Priority Club Rewards provide a great benefit to a traveler. September 24, 2014
Rated 5.0 out of 5.0 by Friendliest front desk staff The front desk staff was so incredibly helpful and friendly. Great stay and even better location. Will definitely go there again! Thank you Holiday Inn Express! September 23, 2014
Rated 5.0 out of 5.0 by Great Service Wonderful staff that is always helpful!! April is amazing!!!! Very clean rooms with comfy beds. Cable TV with a guide!m Love this place and that Staff... would highly recommend staying here when in Kansas City! Close to 435 to go anywhere you want!!! September 18, 2014
Rated 5.0 out of 5.0 by Outstanding personal service We stayed here for two nights on a tour of the USA and are regulars to Holiday Jnns. The service at this hotel surpassed all the others with personal service from the manager Pamela. She pointed out to us some great local restaurants, advised us on local attractions and even gave us her personal phone number in case we got lost or needed any help while in Kansas City area. She also emailed us a detailed description of Kansas City history which was very interesting and gave us a good incite before we went off investigating it . Thank you Pamela and to your staff that made us feel at home. September 17, 2014
Rated 5.0 out of 5.0 by Client Outing KC Royals We stay here once a year when we come to KC to host a client outing at the KC Royals. The hotel is convenient to the Stadium. The rooms are neat and tidy. The breakfast is not bad for hotel food. Cinnamon Rolls are to die for. Rates are very affordable for what they offer. September 17, 2014
Rated 5.0 out of 5.0 by Convenience, price, service and room comfort This is one of my favorite hotel. THe staff is great, the rooms are clean with very comfortable beds. The location is ideal with ease of access to downtown, shopping, places to eat and sporting events. The hotel also provide adequate free parking and I always feel safe and secure at this location. I have suggested it to my family and friends when visiting Kansas City, O'Dell September 16, 2014
Rated 4.0 out of 5.0 by Receipt They asked if it was okay to email my receipt. I agreed. 4 days later no receipt so now I have to call so I cando my expenses Breakfast very good. Exercise equipment. Poor quality. Needs to be checked September 13, 2014
Rated 5.0 out of 5.0 by I loved everything about this stay. I've had to pack up and leave hotels because of disappointment. I was really impressed with this hotel and I pray that wherever I go I will find more like this one. September 12, 2014
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