Rated 3.8 out of 5 by 99
Rated 3.0 out of 5.0 by AdreysMommy Overall good.
I was able to get an early check in which was a plus. The lady that checked me in around 1pm was great. She acknowledged me as a Gold member for IHG and was very accommodating. The room was super clean, water pressure was great and water was hot, loved that! Free breakfast was also a plus. The only thing that bothered me was that I needed help working the heating unit( it was blazing hot) and was told by the girl at the desk that she was too busy to come help. I just assumed that there was a maintenance person designated for that, but that was not offered to me. She just said" could you wait 20 minutes?" I was in a hurry to shower and get ready for my evening plans so I declined. Also, I forgot a comb for my hair and I called down to see if they had one and they did, however, i was told to come to the desk to get it. Again, I assumed there was someone designated to deliver items. Maybe I am asking too much? Other than not having someone available to come help me with those two issues, I enjoyed my stay.
January 7, 2014
Rated 5.0 out of 5.0 by Sabie Great Service
The staff and maintenance personnel were very friendly, courteous and helpful. They made our stay a pleasure.
January 5, 2014
Rated 5.0 out of 5.0 by Sheb78 Loved our stay
The staff was helpful, very friendly, and we just loved staying there.
January 3, 2014
Rated 3.0 out of 5.0 by ASL17 half finished
Checked into this hotel on my way back from Colby Ks., it was approx. 2100 and the staff was very friendly and accommodating, Went to take a shower and there were no towels in the room, not an issue they promptly brought towels unfortunately they were still damp. Then came time to watch TV...no remote after searching the room, still no remote but I did discover that the wall fixtures behind the sofa had no face plate and the outlet was just hanging by the wires..All in all this property was a nice one to stay at
January 1, 2014
Rated 2.0 out of 5.0 by Bj12345 handicapped room unsafe
The reason I gave this such a bad rating was the seat in handicapped room came off the wall when my father sat on it and he is not a heavy man. It is a good thing he didn't break something . The manager was nice enough about it, and gave a partial discount on one night out of two . It was Christmas so they had no one to fix it and had no other rooms like it .We have stayed here several times , but the last few the maintenance was not very good and the last two times people in other rooms were so noise at all hours of night we did not sleep .
December 29, 2013
Rated 1.0 out of 5.0 by George1Cat Not Nice
For years, we've been staying at Holiday Inns on our travels. This time, we had to bring along our cat, Simba. When we left the Holiday Inn in Weatherford, TX, the desk person recommended the K-C site, as cats were accepted. Well, we were put in the dungeon, in a troll hole. It was awful. This was a part of the hotel that was not refurbished. Even trying to find the hotel was impossible. We will never again accept a recommendation for a hotel off the highway we're traveling on. I thought 435 couldn't be that far from regular I-35, but I couldn't have been more wrong. We took so many wrong turns and wrong exits, and stopped to ask for directions so many times our heads were spinning. And of course it was all made worse as it was dark out. When we finally arrived, there was no one at the front desk, and another family was waiting. When she finally showed up, she was extra helpful to the first family, but when it was our turn, it was like night & day: we felt we were being treated like inferiors because we had a cat. She loudly expressed that there is a $50 non-refundable deposit for the cat. (We feel this is an excessive amount.) We were already told about this deposit in Weatherford. Why couldn't this have been in our records? Why couldn't have our previous stay in Weatherford been checked to see if our cat caused any problems? We really do normally like our Holiday Inn stays, but this one has left a really bad taste in our mouths. We ask that such a situation never happen again, that somehow this is remedied. Normally we do not travel with our cat, but at the last minute we had no one to watch him. Visiting my dying sister in Texas was much more important. She passed last week. Even her dog was more friendly than this stay. Thank you for listening.
December 7, 2013
Rated 5.0 out of 5.0 by woldhound my last stay on 11/30/13
The staff at this property really do a great job. They take care of all my needs and seem to be REAL and not just put on a show.
I hope you let them know
December 4, 2013
Rated 2.0 out of 5.0 by TUT23 Does anyone work here???
I recently stayed at this Holiday Inn Express. Upon arrival I ask if my card on file (bank card) had been charged and was told it had not been charged yet. I offered a different card (credit card) for payment which the personnel accepted, only to find out later they charged the original card. I was on vacation 600 miles from home. I ask them to credit my bank card and to place it on the credit card they said they put it on in the first place and the manager's reply was that she would contact me the following day. I am suppose to travel home and now I am short on cash for my trip based on the information provided by the front desk. I will not stay at another holiday inn!!
December 3, 2013
Rated 4.0 out of 5.0 by N4cr Great stay.
I has a great stay as usual. The only issue I had was the temperature outside my room was extremely hot. It made eating breakfast or being in the lobby uncomfortable. Other than that minor issue. All was great.
November 5, 2013
Rated 2.0 out of 5.0 by Truck Desk
Desk representative during check-in was very inpersonnel. There was hotel staff standing around the check-in desk and behind the counter chit-chatting while I was checking in. It made me feel they were ease dropping. For some reason they put me the bottom floor even after I had requested the top floor which I had stated in my prior reservation. During check out I had to stand there awhile to wait for my reciept which in most cases is delivered to the room prior to me leaving and was NOT thanked in anyway by the desk help.
November 3, 2013
Rated 3.0 out of 5.0 by ELAYANCO1 cleanliness
During my entire 3 Days of stay,the Bed spread was never changed, carpet was never vacuumed ,and there's a huge stain spot on the floor , hall way was full of spells spots ,and in front of Elevator , and that is only on my floor ,the first floor carpet in front of Elevator was also full of spell spot stains . management can do a better job at keeping an eye on the performance of their staff members.
October 27, 2013
Rated 5.0 out of 5.0 by TDogg616 Thumbs up!
Not my first time staying there and will not be my last stay. Great price and stay.
October 25, 2013
Rated 4.0 out of 5.0 by HighHopesFundraising Anemities
I was really dissapointed when I was told the jacuzi was not in service and was going to be removed. That was one of the reasons we booked with them. They should update pictures or at least give information that it is under construction or not going to be available.
September 25, 2013
Rated 4.0 out of 5.0 by Felecia17 Very comfortable
I enjoyed my stay very much. The room was clean and the bed was very comfortable. The breakfast was the only negative I had. The food taste generic and there was no fruit served.
September 24, 2013
Rated 4.0 out of 5.0 by mattymo13 great service
Room was large and comfortable. We stayed In our llast night and asked the staff if there was a place that deliverd, they were very helpful and we now have a new place to eat when we are in the city
September 22, 2013
Rated 4.0 out of 5.0 by Shelly111 Great Staff
Nice hotel and the staff was wonderful. The only negative is that there is NOTHING else near this location. No decent restaurant nearby. That was the only disappointment. Also not very easy to find from the map or gps.
September 11, 2013
Rated 5.0 out of 5.0 by BaseballFans3 A great stay
We stay in Holiday Inn Express regularly in Milwaukee and Denver while visiting family. It is our hotel of choice. This was a road trip to a KC Royals game with our grandson. The hotel staff made an immediate impression with a friendly welcome and an upgrade to our room without any request from us. The very kind desk clerk even asked our grandson how the game went when we returned. He exuberantly told her all about the home run he saw and how much fun he had. He had asked if she would still be there when we returned. "She is really nice," was his comment. I hightly recommend this hotel for your Kansas City stays.
September 11, 2013
Rated 4.0 out of 5.0 by glw1973 Just a shade above average!
First time we stayed at this property, and I would have to say it is just a shade above average and that's it. Service was good, except we didn't have change to get a soda, we went to the front desk, they could not give us change from a $20 bill. We had to drive a mile to get to a convenience store to buy sodas. The only thing really wrong with this place.
September 2, 2013
Rated 4.0 out of 5.0 by Pynchon3 A few problems this time
I have stayed at this Holiday Inn three or four times before, and had no problems whatsoever. It is clean, near the ballpark, and has friendly desk staff.
This time, however, housekeeping dropped the ball on a few things. We had two beds in the room, and one of them had sheets that just did not fit the bed -- there was no way the fitted sheet would stay put, and the bed was therefore uncomfortable and unusable.
The pillow situation was also a problem. Of the four so-called "firm" pillows, two were actually very, very soft pillows put into the firm pillowcase.
I left a note for housekeeping asking that those things be addressed, but when we got back to the room the second night, nothing was changed.
This has been a good hotel for a few years now, but I hope this isn't a sign of decline. The little things matter, but sheets that will not stay on the bed are not a little thing.
August 16, 2013
Rated 2.0 out of 5.0 by jimdg62 Unclean Room
When we arrived the staff at the front desk was very nice. When we got to the room at first it looked clean but after looking around you could see crumbs around the beds. The dead bolt did not lock but the door had two other locks so that was OK. We went down to the pool and it was small but clean. Hot tub did not work it was drained and the staff said it was in need of repair. We were there for the game and there was a shuttle service the cost was 20.00 for two of us round trip right up to the gate not bad. Breakfast was not that good but it was a continental so that is to be expected. The KITCHEN STAFF WAS VERY RUDE act like there were over worked. To finish this all I can say I will never stay there again!!!
August 15, 2013
Rated 3.0 out of 5.0 by donyelo Poor breakfast choices
Unlike other Holiday Inn Expresses they had no fruit or pancakes for breakfast and what they did have was not stocked very often.
August 12, 2013
Rated 5.0 out of 5.0 by BaseballFan2013 Excellent - especially for access to Kaufmann Stadium
Attended two baseball games. Very easy access to Stadium. Hotel was very clean and up-to-date. Good breakfast!
August 12, 2013
Rated 4.0 out of 5.0 by Cindy111 Enjoyable experience.
We have stayed here one other time and liked it well enough to come back. Our only disappointment was that the pool was being worked on both days that we were there.
August 12, 2013
Rated 5.0 out of 5.0 by Erin217 good place to stay
this was a good hotel. The most comfortable hotel bed I've ever been in. Clean. Good service.
August 11, 2013
Rated 1.0 out of 5.0 by BobBuck No sleep
Noisy neighbors, called down, still noisy. Very little sleep the first night. Second day, I asked for no neighbors, especially noisy ones. Hotel was far less than full and I got another noisy neighbor. Awake late and had to leave early. Awful stay. Didn't even get my room cleaned until about 6:30 in the evening, when I was trying to take a nap...AGAIN no sleep. I would have gotten more sleep in my truck.
Being a platinum member at this hotel will get you a water and no sleep....that's pretty much it.
July 31, 2013
Rated 3.0 out of 5.0 by randy5 Breakfast
Not sure what time breakfast was over ,but the food was all gone at 9;15 am, plus it was the same food all week
I asked the staff for directions to 435 N and if it turned in to 35 N they said they were not sure
ALL the fitness equipment,Treadmill,Bike and elliptical do not work
My business will bring me back to KC ,I will never ever stay at this hotel again
July 31, 2013
Rated 1.0 out of 5.0 by ErinNebraska Thoroughly unimpressed
The cost was way to much for what you got. The pool was discusting and the hot tub was even worse. Our TV didn't work at least half the time and the tub had rust scratches all over. The workers were kind but was thoroughly unimpressed with this grungy hotel.
July 31, 2013
Rated 2.0 out of 5.0 by Scott1042 Not clean
Overall the hotel was not very clean. Room was fine but hallways and other areas were not. Pool water was not clean. Pool water had a green tint to it. Pool was not all the way full and the hot tub was not working at all. Disappointed with that. Only saw one service staff at time of check in and she was overwhelmed with guests and answering phone. Not her vault but need more staff.
I would not recommend this hotel in the future.
July 31, 2013
Rated 2.0 out of 5.0 by jayjayj Not Prepared
Our room was reserved but several items were not working. Sink drain, ac unit, and clock was unplugged. Maintenance was not kept up for our arrival. Hotel lobby hostess was nice, got us another room but it was not prepared and had not been cleaned. Finally on the third try we were given a room that was ready. Overall the staff did their best to get us in a room. It was inconvenient and really rushed our time as we were headed out the Royals game. After having stayed at a Super 8 the night before and not having any hiccups it was a little frustrating to deal with given this was a higher rated hotel. The breakfast was good the next morning.
July 29, 2013
Rated 2.0 out of 5.0 by Gina526 Front Desk Check in
When making the reservation a couple of months ago, I personally had it held with my business credit card.
When we arrived to the Kansas City/Raytown area, the charter bus driver dropped us off for the evening then arrived at your hotel to check-in. Upon checking in, she was told that she needed to have the actual credit card in hand to complete the room transaction.
Since I was the one to secure the reservation, the driver called me to see what I could do. (We are about 15 miles away from your hotel) The charter bus was our only mode of transportation. We had no way of getting back to the hotel to make this transaction happen so I spoke with the front desk clerk and told her I could give her everything over the phone. She was very rude and said, the card must be present for check-in. I explained that I had no way to get there and that I was the one who secured the reservation asking her to please accept my information over the phone.
(Both the driver and I asked to speak with a manager and she said they were unavailable at this time. )
She said no, and that I would have to be there in person to pay. I had to call someone from the area to come pick me up and take me there for a 2 minute transaction. When I was there, she was very rude to me along with having a huge hickey on her neck (which is totally unprofessional).
I would never recommend this hotel to anyone.
July 16, 2013