Rated 3.7 out of 5 by 56
Rated 1.0 out of 5.0 by George1Cat Not Nice
For years, we've been staying at Holiday Inns on our travels. This time, we had to bring along our cat, Simba. When we left the Holiday Inn in Weatherford, TX, the desk person recommended the K-C site, as cats were accepted. Well, we were put in the dungeon, in a troll hole. It was awful. This was a part of the hotel that was not refurbished. Even trying to find the hotel was impossible. We will never again accept a recommendation for a hotel off the highway we're traveling on. I thought 435 couldn't be that far from regular I-35, but I couldn't have been more wrong. We took so many wrong turns and wrong exits, and stopped to ask for directions so many times our heads were spinning. And of course it was all made worse as it was dark out. When we finally arrived, there was no one at the front desk, and another family was waiting. When she finally showed up, she was extra helpful to the first family, but when it was our turn, it was like night & day: we felt we were being treated like inferiors because we had a cat. She loudly expressed that there is a $50 non-refundable deposit for the cat. (We feel this is an excessive amount.) We were already told about this deposit in Weatherford. Why couldn't this have been in our records? Why couldn't have our previous stay in Weatherford been checked to see if our cat caused any problems? We really do normally like our Holiday Inn stays, but this one has left a really bad taste in our mouths. We ask that such a situation never happen again, that somehow this is remedied. Normally we do not travel with our cat, but at the last minute we had no one to watch him. Visiting my dying sister in Texas was much more important. She passed last week. Even her dog was more friendly than this stay. Thank you for listening.
December 7, 2013
Rated 5.0 out of 5.0 by woldhound my last stay on 11/30/13
The staff at this property really do a great job. They take care of all my needs and seem to be REAL and not just put on a show.
I hope you let them know
December 4, 2013
Rated 2.0 out of 5.0 by TUT23 Does anyone work here???
I recently stayed at this Holiday Inn Express. Upon arrival I ask if my card on file (bank card) had been charged and was told it had not been charged yet. I offered a different card (credit card) for payment which the personnel accepted, only to find out later they charged the original card. I was on vacation 600 miles from home. I ask them to credit my bank card and to place it on the credit card they said they put it on in the first place and the manager's reply was that she would contact me the following day. I am suppose to travel home and now I am short on cash for my trip based on the information provided by the front desk. I will not stay at another holiday inn!!
December 3, 2013