Rated 4.3 out of 5 by 69
Rated 3.0 out of 5.0 by ehmackin Very clean but no way to email receipt?
Hard to believe that they can't email my receipt to me. This seems pretty lacking in technology.
December 3, 2013
Rated 5.0 out of 5.0 by Richard6575 Nice hotel and good location
We have stayed at this holiday inn several times now. It seems to be new and is very clean. The rates are always reasonable. The location can't be beat. Restaurants are next door. The staff is very friendly.
December 3, 2013
Rated 4.0 out of 5.0 by KatyKid Good stay in Katy
Overall my experience with this site has been very good! For me it is close to family and business I have in the Houston area. The people here are always very helpful and very friendly. The rooms are clean and look new. When I request it, the staff has always warmed up th Jacuzzi so I could soak my tired aching back.
Two things they need to improve on and you should know before you actually check in. The new way the housing staff is required to make the beds amounts to "short sheeting"! They look like well made hospital type beds when you see them. The rub comes in when you try to actually pull the cover up in the middle of the night! You can't! Most of it is tucked in at the end of the bed! I had to get up at 3 a.m. and pull the sheets and blanket out from under the end of the matress so I could cover myself
The other thing is the shower rods. They use a "bow" type shower curtain rod. The last tow rooms I've been in these things are hanging by a finget nail! I was almost scared to touch them in case the extra pressure might make them fall off!
It may be a minor thing, but when you open the mirror which acts like the door to the closet, it swings wide open. When it does there is no room between the mirror and the coffee bar to get your fingers in so you can close this 'mirror' door. Their is no handle or knob on the inside of it. You have to either put your foot under it to close it or reach on top of it and grab it. If you're not tall enough, well just have to ues your foot.
If they clear these three minor things up for you it will be a much better stay!
I told the front desk about these things but they said i would have to contact management over them as they had no authority. Well, here you go!
December 3, 2013
Rated 5.0 out of 5.0 by Spakie Great Service
We were very pleased to stay at the Holiday Inn in Katy. Good breaKfast
November 27, 2013
Rated 5.0 out of 5.0 by WellTraveledGuest Nice Hotel
Clean, well kept, up to date on decorations/carpet/bathroom fixtures. Internet worked well, quite room. Recommended.
November 21, 2013
Rated 4.0 out of 5.0 by Rdaffy Newer hotel
Even though I haven't stayed at this hotel in over a year . This perhaps was my ninth weekend visit since the hotel had opened 4 years ago. The staff are not what used to be. Not to friendly! , hardly recognized as a priority member. The clerk just handed me two waters not even a here you go! stayed in handicap room on 1st floor and just like a past review mentioned. The slamming exterior Door over and over again. The drain pipe in wall from upper floors needs to be insulated better! toilets fill pipe ran all the time! I am extremely glad to see the woman in the breakfast room over the weekends is still there! Such a hard worker and totally tries her best to keep everything filled and clean when it gets very busy in there and to mention friendly! If I decide to stay at your hotel again it will be because of her! Make sure that she is always a part of your business/family there!
November 20, 2013
Rated 5.0 out of 5.0 by PleasedSoftballMom SUPER nice stay for a SMALL fee
This hotel was very clean and inviting. The staff was friendly and the beds were comfortable. The bathrooms were spotless and the rooms weren't cramped at all. They had plenty of space for 4 people to unpack clothing and not search for space. Lighting was not an issue here either. Most hotels lack in room lighting which can make it hard when 4 girls travel together and all need to get ready at the same time! I would highly recommend this hotel and will return when we have another softball tournament for my daughter in Katy.
November 19, 2013
Rated 5.0 out of 5.0 by RockyR Great Beds
Slept well. Best beds ever. Everything was great. Plan to always stay at HI Express.
October 25, 2013