Rated 4.3 out of 5 by 140
Rated 4.0 out of 5.0 by "Cat" bed was high for short people.
Comfortable stay, plenty of stores to shop in the area and the pool looked inviting just kind of cool weather.
October 24, 2014
Rated 5.0 out of 5.0 by RASOL HI Katy
Perfectly located: some miles from Katy Mills, main highways and an Olive Garden on a side.
October 22, 2014
Rated 1.0 out of 5.0 by IasFun Poor Customer Service & Breakfast Items
Upon check-in, I was informed that the hotel Wifi service wasn't working. Unfortunately, the wired ethernet connection in my room wasn't working either. I immediately called Customer Support and was informed that I'd be contacted shortly to get the problem resolved. No one ever called me back, so I was unable to access either the Wifi or ethernet connection during my stay. Additionally, the breakfast cinnamon rolls also seem to be cold at this location. They need to begin the setup process earlier in the morning so that all the food is ready when guests start arriving.
October 12, 2014
Rated 1.0 out of 5.0 by brs81801 No internet available
I stayed at this hotel for two night without internet - the staff did not seem to think that not having internet was an issue.
October 11, 2014
Rated 5.0 out of 5.0 by Alabamared1 BedHugger
This was the best hotel I have ever stayed at. Beds were extremely soft and the staff was very nice and helpful. I will recommend this hotel to all my co-workers and family.
October 9, 2014
Rated 1.0 out of 5.0 by KB7311 Rude staff and no hot water
The staff at the reception desk were some of the rudest people I have ever dealt with and I was overcharged and told there was nothing they could do about it. Also the water in the shower never got above lukewarm, and it wasn't just my room. I was with a wedding party and not one of our rooms had hot water. I would never stay here again and never recommend it to anyone. The maintenance staff were the only employees capable of politeness and customer service.
October 9, 2014
Rated 4.0 out of 5.0 by ajue96 Great place to crash
We stayed overnight to avoid a long drive, and had to be up and out of the hotel by 6:45. Breakfast was ready promptly at 6:30.
October 8, 2014
Rated 4.0 out of 5.0 by Livnthedream Upgraded for Platinum Status
Location was great, room was great and staff was friendly. The lady at the desk when I checked in let me know I was being upgraded to a nicer room(due to Platinum status) and it was a great room. I was traveling on business and unfortunately the internet service in the hotel was not working and hadn't been for two days. Made it inconvenient because I rely on it to finish off a days work. It was not the fault of the staff, but it did force me to catch up at my next Holiday Inn.
October 7, 2014