Rated 4.4 out of 5 by 113
Rated 4.0 out of 5.0 by kokeroke Camas Comodas
El motivo del viaje fue acompañar a mis hijos a una competencia deportiva y en este sentido el hotel fue una excelente opcion.
Contaba con una muy amplia habitacion, camas muy comodas, baños limpios, abundantes toallas, la regadera con masaje fue excelente.
El desayuno tenia atractivas y sabrosas opciones, el salon del desayuno estuvo siempre limpio y confortable.
La unica decepcion fue el acceso a internet inalambrico (WiFi) porque no funciono para mas de cinco minutos durante las cuatro noches de estancia.
El acceso a internet con el cable provisto por el hotel fue bueno.
July 17, 2014
Rated 5.0 out of 5.0 by MDalllasTx Excellent Choice
Stayed for a weekend. Staff was friendly and efficient. Room was modern, clean and everything worked perfectly. Will return in the future.
July 17, 2014
Rated 5.0 out of 5.0 by GK21 Front Desk
The Woman who greeted me when
i got there was THE BEST!!!!!!!!!!!!!!!!!
I was tired and had been in the sun all day and she smiled and was so helpful the whole time.
July 15, 2014
Rated 5.0 out of 5.0 by TENTE 36 television muy confort excelentes programas
NADA MAS SI LES PIDO QUE PORFAVOR A LOS BANOS LE PONGAN EXTRACTORES PARA EL MAL OLOR.
July 14, 2014
Rated 5.0 out of 5.0 by SunnySmile1 Staff
Very friendly staff, made the stay very enjoyable!
July 14, 2014
Rated 5.0 out of 5.0 by Frank H Always my first choice in hotels
Great customer service, nice clean rooms, love the breafast
Would definitely stay again on next visit to Katy
July 14, 2014
Rated 5.0 out of 5.0 by wldycatastrophe Really nice staff
Your front desk clerk and the breakfast person were really nice. Both really went out of their way to help.
July 10, 2014
Rated 5.0 out of 5.0 by JanHC Nice clean property
Nice clean property. Hotel is close to most of the Katy area and activities for travelers. Great BBQ restaurant right next door. Employees are friendly and helpful.
I would stay here again if ever in the area.
July 4, 2014
Rated 4.0 out of 5.0 by mbdtyjac Average Night Stay
Comfortable stay. Both wired and wireless internet service. Breakfast average choices. For the price expected more. Not many choice in the pantry or they were out.
June 22, 2014
Rated 4.0 out of 5.0 by cec74 Good Stay
The stay went well. The front desk staff were kind and very helpful. The temperature in the room was very warm upon entering. Turning on the air before guest arrive would be nice. We waited at least an hour before room completely cooled. Once cool the room held temperature well and was comfortable.
June 21, 2014
Rated 5.0 out of 5.0 by SamanthaSC Excelente servicio al cliente y riquísimo descanso
Simplemente me encantó este hotel.
Las camas son muy cómodas y el frigobar/cafetera hacen que el viaje de negocios sea muy ameno.
Las recepcionistas te recoben con una amplia sonrisay resuelven todas tus dudas.
Está cerca al mol, restaurantes y espacios públicos.
June 21, 2014
Rated 5.0 out of 5.0 by ExpressedOut1 AN EXPRESSIVE STAY
This hotel is clean, comfortable, convenient to energy sector of Houston near Katy. It may be priced 10-15 percent more than perhaps it should be, but when you leave, it's not something you brood about with other chains, where you'd be perhaps less satisfied. The hotel staff smiles and greets you with courtesy; inquiring if you need any help. The rooms are spacious enough to spread out without feeling cramped. And, the amenities are perfect for short stays on business or travel. I tend to look for Holiday Inn Express locations because city to city they are consistently the same.
June 20, 2014
Rated 5.0 out of 5.0 by hdjhfyfhdfsj breakfast
the eggs are no so good more variety,
front desk lady very good at ck in
June 18, 2014
Rated 5.0 out of 5.0 by Deb W. Clean room, great customer service.
Staff are very accommodating. The room has always been very clean and comfortable. I would recommend staying here whether for business or pleasure.
June 16, 2014
Rated 4.0 out of 5.0 by dilbert789 great stay
Everything I would expect from hi express. tv worked well and WiFi worked well. Would like to see a bigger pool area. Good restaurants are nearby
June 14, 2014
Rated 5.0 out of 5.0 by Dub47 Thought the place was brand new
This Holiday Inn Express was very nice. Rooms large and beds comfortable. We thought the place was new. I asked and found out that it was about three years old. My hat is off to the grounds keepers, the housekeeping and staff for maintaining at such a high level.
June 9, 2014
Rated 5.0 out of 5.0 by Music Librarian perfect for our emergency weekend check-in
1st x staying at an IHG property. Loved it. Can't wait to check out their Staybridge brand. Their free, hot bfast was spectacular. I happen to be craving pancakes. I was really impressed with their pancake machine. Just press one button and voila! We had an emergency weekend check-in, after midnight, after discovering a water pipe burst at our home. We were gone all day from the hotel to address our plumbing emergency, which was fixed by 6pm, so we really only needed a one-night stay. When we returned to the hotel to get our belongings at 7pm, we were charged only one night, even though we should have been charged 2 nights. What an unexpected, pleasant surprise, especially after a $1000 plumbing expense.
June 8, 2014
Rated 5.0 out of 5.0 by newillt27 Dora is amazing
I just want to note how great the staff is, I forgot my phone charger and the front receptionist when I told her let me borrow her charger for two days. Great service!
May 28, 2014
Rated 4.0 out of 5.0 by Mawma Bed not all that comfortable.
Mattress needed to be turned over/around/replaced or something. Had to move to the middle to get support for my back as sides had indentions/holes/ low areas.
May 9, 2014
Rated 5.0 out of 5.0 by byrd37 Great hotel.
We enjoyed our stay and will stay again if in that area. We prefer Holiday Inns any time we travel.
May 8, 2014
Rated 5.0 out of 5.0 by raymond50 Katy was good to us!!
We used the facilities for our stay in Katy to watch the National Reining Horse Breeders competition and it was a short drive to the park. The hotel staff was great, the room was comfortable and clean!! Would recommend a stay at this hotel even being close to the freeway was not as bad as i thought it might be, we virtually heard nothing from our room that faced the freeway.
April 24, 2014
Rated 5.0 out of 5.0 by visitor71 Great stay. Thanks
Great stay, pricey for what it is. ..................................................
April 24, 2014
Rated 4.0 out of 5.0 by snowden326 clean and comfortable bed poor service
I feel the hotel was very clean and would recommend to others . the notice was very loud you could hear people talking from room to room in hall way very easy . I had four in my party I like to have one wash clothe for each one of us why paid this price and not have everyone get a wash cloth . when I asked for one they seem bother and just handed to me both night I asked for me. Ok not good night they just did not say anything except seem bother. . I do have a problem with this I only ask for a towel . also on the second day of breakfast around 9 :20 am i served some pancakes and was going to get more for my kids the lady open the machine and relied thats all for the morning. wow really i thought you served til 10 so these two issues did get me a little upset we live in Houston and had a dance comp from early to 11 pm and choose to stay at your hotel and then get this service kinda makes me mad after you have such a beautiful and clean Hotel .
April 15, 2014
Rated 5.0 out of 5.0 by sreasley THIS WAS A GREAT PLACE TO STAY
VISITED KATY THIS PAST WEEKEND FOR A DANCE COMPETITION AND STAYED HERE! THE STAFF WAS VERY FRIENDLY AND ACCOMODATING AND OUR ROOM WAS CLEAN AND NICE! WOULD DEFINITELY STAY HERE AGAIN!
April 9, 2014
Rated 3.0 out of 5.0 Terrible Customer Service
Just want to complain about my experience at the Holiday Inn Express on 21010 Katy Freeway in Katy, TX. on todays date 3/28/2104. But before that I just want to mention that I have never had an issue that was not addressed quickly and professionally since I have been a member of IHG club rewards (gold).
After arriving late last nite to our room I realized i booked a smoking room for my family and I. This morning I asked the front desk if we could be moved to a non smoking. The lady at the counter stated that there were no non smoking available. I asked her politely again a few minutes later if there was a non smoking room available because my kids were getting allergies from the smell in our room. She, again said there were no non smoking rooms available. I then advised her that I was able find a non smoking room on the IHG app for the same hotel today. Suddenly there was a non smoking room available when she looked in the computer but advised it was a king size bed. I said I'll take it.
The exchange with the lady at the counter was less than pleasant, to put it nicely, I do not appreciate the lack of respect or appreciation I received from this hotel. Needless to say this will be the last time I stay here and quite possibly the last time I use IHG.
After sending an email I received a phone call from the manager to apologize. He advised that the issue was addressed and it would not happen again.
April 2, 2014
Rated 5.0 out of 5.0 by Mariate Good everything
Over all, my stay was very pleasent; like always that I stay in every or any hotel of your chain.
March 17, 2014
Rated 5.0 out of 5.0 by Brandon1975 Great Place @ A Great Rate
I stay at Holiday Inn Express-Katy when I travel for work. The property is very well maintained and the staff & GM (Jim H) are great!!! The rooms are very well decorated and the beds & pillows are comfy. I give them an A++.
March 12, 2014
Rated 2.0 out of 5.0 by big cal Staff Issues.
I've stayed at this hotel twice and both time the staff at the front desk was lacking in customer service. On my first stay the front desk clerk hardly acknowledged me let along greeted me with a welcome. The second stay wasn't much better, I got my room and it smelled as though they just fumigated with a bug bomb. When I approached the deck to inquire about the stench she gave me a dumb smiling stare and said, "we have Febreeze". I said, "how about another room". She said, "oh, sorry we are full up."
I stay at about 20 different Holiday Inn's a year, a proud Platinum member and the staff at this hotel has been the worst! By the way, both times staying at this site they failed to acknowledge platinum status.
March 11, 2014
Rated 5.0 out of 5.0 by hope0132 Very comfortable bed and friendly staff.
Spent one night at this hotel. All of the staff, including front desk and breakfast service, were extremely friendly and helpful. The bed was SO comfortable, and room air system can be set on fan to run continuously if you, like me, need some background noise for a good night's sleep. Room was immaculate. Will definitely stay here if we are in the Katy area again.
March 1, 2014
Rated 5.0 out of 5.0 by Shane1977 Best Holiday Inn Express I've Ever Stayed At!
Best Holiday Inn Express I've Ever Stayed At! I thought it was brand new until the front desk manager told me it was four years old. Super nice!
February 3, 2014