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Rated 4.3 out of 5 by 138 reviewers.
Rated 1.0 out of 5.0 by Poor Poor POOR customer service! Stayed here as a platinum member, and have stayed here numerous times before. Had extended check-out til 2p which is a great plat. benefit. The gum-smacking, front desk "customer service" (term used loosely) agent refused to make a replacement key for us after 11am. And had a difficult time putting her cell-phone down to address this guest. Told us we had to find a maid to unlock our room for us then went back to texting. I can't make this up! Asked for a manager and was told no one was available. Called three times the following day and no manager available, and front desk operator is screening calls for the manager. Finally told front desk agent she could tell the manager a platinum member was calling when she screened the call again. Manager made excuses and offered 2,000 reward point for misunderstanding. Misunderstanding? Are you kidding me. Maybe Katy, TX needs a refresher course on basic tenants of customer service. This location is single handedly pushing me back to a competing brand. Rate a 3 on 1-10 scale. December 9, 2013
Rated 3.0 out of 5.0 by Very clean but no way to email receipt? Hard to believe that they can't email my receipt to me. This seems pretty lacking in technology. December 3, 2013
Rated 5.0 out of 5.0 by Nice hotel and good location We have stayed at this holiday inn several times now. It seems to be new and is very clean. The rates are always reasonable. The location can't be beat. Restaurants are next door. The staff is very friendly. December 3, 2013
Rated 4.0 out of 5.0 by Good stay in Katy Overall my experience with this site has been very good! For me it is close to family and business I have in the Houston area. The people here are always very helpful and very friendly. The rooms are clean and look new. When I request it, the staff has always warmed up th Jacuzzi so I could soak my tired aching back. Two things they need to improve on and you should know before you actually check in. The new way the housing staff is required to make the beds amounts to "short sheeting"! They look like well made hospital type beds when you see them. The rub comes in when you try to actually pull the cover up in the middle of the night! You can't! Most of it is tucked in at the end of the bed! I had to get up at 3 a.m. and pull the sheets and blanket out from under the end of the matress so I could cover myself The other thing is the shower rods. They use a "bow" type shower curtain rod. The last tow rooms I've been in these things are hanging by a finget nail! I was almost scared to touch them in case the extra pressure might make them fall off! It may be a minor thing, but when you open the mirror which acts like the door to the closet, it swings wide open. When it does there is no room between the mirror and the coffee bar to get your fingers in so you can close this 'mirror' door. Their is no handle or knob on the inside of it. You have to either put your foot under it to close it or reach on top of it and grab it. If you're not tall enough, well just have to ues your foot. If they clear these three minor things up for you it will be a much better stay! I told the front desk about these things but they said i would have to contact management over them as they had no authority. Well, here you go! Happy stay! December 3, 2013
Rated 5.0 out of 5.0 by Great Service We were very pleased to stay at the Holiday Inn in Katy. Good breaKfast November 27, 2013
Rated 5.0 out of 5.0 by Nice Hotel Clean, well kept, up to date on decorations/carpet/bathroom fixtures. Internet worked well, quite room. Recommended. November 21, 2013
Rated 4.0 out of 5.0 by Newer hotel Even though I haven't stayed at this hotel in over a year . This perhaps was my ninth weekend visit since the hotel had opened 4 years ago. The staff are not what used to be. Not to friendly! , hardly recognized as a priority member. The clerk just handed me two waters not even a here you go! stayed in handicap room on 1st floor and just like a past review mentioned. The slamming exterior Door over and over again. The drain pipe in wall from upper floors needs to be insulated better! toilets fill pipe ran all the time! I am extremely glad to see the woman in the breakfast room over the weekends is still there! Such a hard worker and totally tries her best to keep everything filled and clean when it gets very busy in there and to mention friendly! If I decide to stay at your hotel again it will be because of her! Make sure that she is always a part of your business/family there! November 20, 2013
Rated 5.0 out of 5.0 by SUPER nice stay for a SMALL fee This hotel was very clean and inviting. The staff was friendly and the beds were comfortable. The bathrooms were spotless and the rooms weren't cramped at all. They had plenty of space for 4 people to unpack clothing and not search for space. Lighting was not an issue here either. Most hotels lack in room lighting which can make it hard when 4 girls travel together and all need to get ready at the same time! I would highly recommend this hotel and will return when we have another softball tournament for my daughter in Katy. November 19, 2013
Rated 5.0 out of 5.0 by Great Beds Slept well. Best beds ever. Everything was great. Plan to always stay at HI Express. October 25, 2013
Rated 3.0 out of 5.0 by great bed & air conditioner The hotel was very nice, clean & the beds & AC were VERY comfortable. However, the staff was not as friendly as all the other Holiday Inn Express hotels I have stayed at. No cookies, no coffee in lobby (just my preference) no one said "thanks for being a priority member".... the breakfast was excellent. October 9, 2013
Rated 5.0 out of 5.0 by Perfect It was a awesome bed, friendly staff, and nice breakfast. Very clean and comfortable October 9, 2013
Rated 5.0 out of 5.0 by Clean and quiet Good stay. Easy check-in/check-out process. Clean room and bathroom, with bath and body works products! The property seems well taken care of. October 8, 2013
Rated 5.0 out of 5.0 by great service Friendly staff & great amenities. Clean room & comfy bed. Will stay here again. October 7, 2013
Rated 5.0 out of 5.0 by Nice bed and great staff First time statign at this hotel. The staff is friendly, buffet is nice ans has good variety of food choices. The room was nice, a comfortable bed with a nice couch to relax as well. The only minor issue was that I could hear people running water a times, still slept pretty good. The gym needs a little work on some machines, but it does a good job for a short stay. I woudl definetly stay at this location again. October 7, 2013
Rated 5.0 out of 5.0 by Great Hotel Great Hotel, Staff and Experience! Rooms were clean and tidy. Staff was courteous and helpful on every time. October 6, 2013
Rated 5.0 out of 5.0 by Will definitely stay here again! I reserved a room online. We got there at 3pm. Check in was swift and I was very pleased to find that we had gotten exactly the kind of room I had reserved. Everything was clean and comfy. Breakfast was great and check out was easy. Now that a family member has moved to the area, we will definitely stay here again next time we visit. And there are a few dozen places to eat within walking distance! October 5, 2013
Rated 2.0 out of 5.0 by Platinum Experience I had to stay at this location because the Memorial Holiday Inn Express was booked up. I am treated like one of the family and they take very good care of me. I was disappointed at the Katy location because when I asked for an additional bottle water the answer was. That is not our policy to give out more than one bottle water. WOW not our policy? Additionally, there was a big group that stayed there during this week and you all were running out of everything. Overall not a very good experience for the money spent. September 30, 2013
Rated 5.0 out of 5.0 by Comfortable bed and clean rooms I love this hotel, it is on the outskirts of Houston but only 15 minute drive in. rooms are always clean and comfortable beds! staff is always attentive and friendly! September 22, 2013
Rated 4.0 out of 5.0 by Nice hotel The hotel in General was very nice but someone took a shortcut on cleaning. The refrigerator in my room was dirty. It looked as if someone threw the food and etc. out but forgot to wipe it clean. Also, the bathroom was partially cleaned. The bathroom mirror looked like someone spit toothpaste all over it. A half empty bottle of shampoo was sitting on the bath tub. So of course that made me question if the bathroom had even been cleaned. My room was an executive suite (king size). I expected to at least have a clean comfortable room but after seeing that, I checked out my room and left. I will probably never stay there again! September 19, 2013
Rated 5.0 out of 5.0 by Very nice room and friendly staff. Everything was what I expected it should be when staying away from home. Very comfortable and a friendly, helpful staff. September 11, 2013
Rated 5.0 out of 5.0 Nice room. The hotel worked great for our needs. The room was found clean & the beds were very comfortable. September 5, 2013
Rated 4.0 out of 5.0 by Great location. Plenty of restaurants within walking distance. Nice, friendly , clean hotel. Would recommend it to my friends. September 4, 2013
Rated 2.0 out of 5.0 by terrible stay Breakfast bland boxed eggs. Rates too high for what they deliver. ..upon checkout rate wascl increased. September 1, 2013
Rated 5.0 out of 5.0 by perfect clean n comfortable excel ant what can u ask for. beds were excel ant have not slept so well I was told by the GM that the beds are the same as the ones they use at the 5 star hotel intercontinental hotel. August 31, 2013
Rated 5.0 out of 5.0 by Great place every bit of it. The pool , hot tub everything was excellent. I tried to use the washing machine at 2 oclock in the morning, quarters got stuck lady called the manager at that moment and he told her what to do to retrieve it. Go figure that was awesome. The staff was very friendly also. We reserved over 8 rooms. The guys used the breakfast room late that night just to chat like men do they were very nice and didn't complain. It was well worth the price. Will gladly recommend it to any one looking for a hotel. August 21, 2013
Rated 5.0 out of 5.0 by Great staff The staff was excellent and we all always enjoy our breakfast. Such a convenience for us. Also, enjoyed time in the well maintained pool August 18, 2013
Rated 5.0 out of 5.0 by Very convenient Nice new hotel located conveniently located outside traffic crazy Houston. All the restaurants you could want within a mile. August 17, 2013
Rated 1.0 out of 5.0 by Poor Woke to no water, understanding that not the hotel fault but they could have notified us that way I could have made other plans for a shower and I was late for metting, manager is rude, front desk yelled at maids in front of me not professional at all. I have stay here many times but might not any more. July 31, 2013
Rated 3.0 out of 5.0 by Was good but declining This was my fav hotel to stay at, but it has been getting worse. Rates have gone up, Internet connectivity has gotten worse and slower. I am a platinum member and the last two stays i was not offered a welcome pack as other hotels do when I check in. One stay there was a roach in the bath tub July 9, 2013
Rated 5.0 out of 5.0 by Good experience all the way around We arrived a little early and the lady at the front desk tried very hard to get us in our room earlier than 3. They were short on staff and were unable to accommodate but she checked us in and let us sit by the pool till our room was ready. I wish I had gotten her name. Rooms were nice, comfortable beds, had smoking rooms which are hard to find these days. The pool was very nice & in the sun with shaded tables. Some motels have their pools on the wrong side of the building and there is no sun. Right across a side street, easy to walk to was several nice places to eat including a great sports bar with good food and service. Their complimentary breakfast was good with lots of variety, hot and cold. Large breakfast area to eat in. If all Holiday Inn Expresses are like this one they will definitely be my choice of hotel from now on. Price was good too! June 29, 2013
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