Rated 4.4 out of 5 by 108
Rated 3.0 out of 5.0 by cheesemonger Room Not Clean At Check-in; Even After Request for Cleaning - Ignored
The previous guest left items in room which were not removed.
The shower curtain was mildewed badly.
There were hairs still in the tub.
No plates, cups or utensils available in kitchen area.
When brought to attention of front desk the next AM was promised it would be corrected - none of it was.
I had to be rude and demanding that evening to get everything corrected.
Also advised staff of leak you can hear in the wall.
Also, the guests on one side were clearly heard through wall.
It just wasn't a good experience.
On the plus side, Maria, who ran the dining area is a gem: efficient and friendly.
I have almost 200K in points - I love HI/HIE - but I won't return to the one in Katy, Texas...
December 17, 2012
Rated 5.0 out of 5.0 by greatstaycation Great Hotel in Katy, TX
I really liked being at the Holiday Inn Express in Katy. We went for my Son's birthday because our camping trip got rained out. The staff was helpful and friendly. The hotel itself was clean and beautiful. When we had breakfast, the food was honestly great. I will plan another "staycation" with my family there again. The bed was so soft and pillows comfortable, I have not had that kind of sleep at a hotel before. I love it!
December 11, 2012
Rated 4.0 out of 5.0 by TSP123 Phone
I stay at this hotel exclusively when in Houston. The service staff are always nice and accomodating. The hotel is always clean and welcoming. The only issue I ran into (ever) -- is that I notified the staff that the phone in my room was not working. It was not a real issue, but when I had to came back due to my trip being extended - the next day- I got the same room and the phone was still not working. I could not plug into the internet, use the phone or get a wake up call. Not a deal breaker - just not sure why it was not fixed while I was there or after.
October 29, 2012
Rated 5.0 out of 5.0 by Deer Ready to come Back!
I really did enjoy this hotel. This was my first stay at this location, and when I walked into the hotel, the staff was ready to help me with what ever needed. There smile and comfort made me feel safe and relaxed. The decor of the hotel was beautiful, that i asked about the mattress, where i could purchase one like it, the following morning. So friendly they even popped popcorn for all their guest. Great location for restaurants and places to have a evening cocktail. Just loved the place!! I already made my future reservation.
October 25, 2012
Rated 5.0 out of 5.0 by soul50 very comfortable bed and excellent service
i stayed at this holiday inn express last weekend and had a great experience.
the service was excellent, as was the room and complimentary breakfast.
October 19, 2012
Rated 1.0 out of 5.0 by Dan77 Four trips to front desk and then I stop
Visit front desk HBO no audio.
Second visit HBO to be rebooted.
Third time she forgot to reboot HBO.
Call front desk.
Line picks up but no one answers.
Call front desk.
Line picks up but no one answers.
Call on iPhone to get front desk.
Fourth visit to front desk the HBO picture fades to night, brightens to normal and then fades back to night.
I wanted to enjoy the food I brought in to my room and watch HBO.
But, I had to drive to Fiesta Grocery store to buy cooler to put my meal in for driving on the next day.
NEVER HAS MY STAY AT A HOLIDAY INN UPSET ME TO THE POINT I COULD NOT EAT. That is the measure of a truely horrible experience.
October 8, 2012
Rated 5.0 out of 5.0 by Bosco The employees were friendly and the environment was relaxing and comfortable.
My stay at the Holiday Inn Express was extreamly pleasant. After driving for more than 10 hours, we were ready for a relaxing evening. The Katy Holiday Inn Express provided us with a wonderful experience. The breakfast environment was appealing and the food was enjoyable.
July 26, 2012
Rated 5.0 out of 5.0 by jroot3655 Best Holiday Inn Express
I frequent Holiday Inn brand hotels all over America about 200+ times per year. This hotel by far, is the BEST I have ever stayed at. Friendly staff, very clean, new, large rooms, very accomodating.
July 25, 2012
Rated 4.0 out of 5.0 by tony clean and comfortable
Very clean room,friendly staff, terrific stay.will be my first choice when ever in this area..
July 11, 2012
Rated 4.0 out of 5.0 by LaBoerne Manager will not return calls
This is a great place to stay - very clean, comfortable, and great breakfast. The issue I had with this hotel involved the front desk. When I checked in I asked the front desk clerk to change the priority club member # from my brother's(he book the hotel for me) to my priority club member #. Of course the guy didn't do it as he promised. When I checked out I forgot to look at the bill closely to see who's name was on the bill - well guess what it was still in my brother's name. I paid for the stay so it was only right for me to get the points for the stay. We stayed at his hotel on 6/1/12 and checked out 6/3/12. I have been working on getting the points to be put in my priority club account now for almost 2 weeks. I have called the hotel front desk 3 times - asking for this to be done they claim they can not do it that it has be to be the manager. I have left a message for the manager to call me 3 times and I still have not received a call from him. I am very frustrated with management of this hotel and the front desk staff.
June 15, 2012