Rated 4.3 out of 5 by 86
Rated 5.0 out of 5.0 by Rnakj Great stay
Love staying here when visiting family in local area. Night staff when checked in were very pleasant and welcoming! Only negative cost of room a little pricey.
June 1, 2014
Rated 5.0 out of 5.0 by wwwwwwwwwwwwww great service great staff
Great service great staff clean hotel. Couldn't ask do more
February 28, 2014
Rated 5.0 out of 5.0 by wwwwwwwwwwwwww great staff great service
Very clean and comfortable. Friendly and Outgoing staff
February 21, 2014
Rated 5.0 out of 5.0 by wwwwwwwwwwwwww Great Stay
Clean room Comfortable beds Great staff.
Really great breakfast
February 11, 2014
Rated 1.0 out of 5.0 by Bulldog6348 Noisy and rude employee
This past weekend we decided we wanted to go away to enjoy some quiet downtime from our hectic lives. We decided on beautiful Brattleboro.
We arrived at this hotel and checked in. My husband was questioned as to why his name is different than mine. His name was also on the reservation. Went out for the day and came back to find that our room was in the middle of a "ski club" consisting of at least 50 unchaperoned teenagers. If there where chaperoned, they were no where to be found. These unruly teenages were running up and down the hallways, screaming, banging on doors and just plain outright out of control.
I called the front desk and spoke with Chris who was downright rude. He didn't care how our stay was being disrupted. I asked for the manager and he said that he would be in at 8:30 the next morning. I asked him to leave him a message to call me and he said he would not. Are you kidding me?? Refusing to ask the manager to call a hotel guest ?? He said he would move us but
as we were already in for the night and watching a movie didn't want to start repacking everything.
Who is responsible for room planning. If you have a large group like that, put them all together in one wing of the hotel. Don't stick other guests right smack in the middle of them.
I have been a loyal guest of the Holiday's Inn and as you can see I used my points for this mini-vacation.
To add to this... I prepaid for the room and on Sunday morning I received a bill for an additional $50.00 . I had better not see this charge on my credit card bill !
February 10, 2014
Rated 5.0 out of 5.0 by wwwwwwwwwwwwww Clean Hotel Great Service
Clean hotel great service great staff
February 9, 2014
Rated 5.0 out of 5.0 by TerriT Friendly Staff and clean room
The breakfast was plentiful and hot.
The room was very clean
Wish there was comfortable sofa or chairs to sit on in room. We had a king bed with jacuzzi but, hard back chairs were difficult to get comfortable on.
January 30, 2014
Rated 4.0 out of 5.0 by Travelmed One of the best hotels in Brattleboro
I have stayed at this Holiday Inn for business travel, for over 6 years. The staff, especially the manager, are consistently helpful and accommodating. The recent addition of salsa omelets is a nice change to the breakfast menu.
January 6, 2014
Rated 3.0 out of 5.0 by Grandma S Don't pay extra for family suite.
We reserved the family suite equipped with 2 queen beds and a sleeping couch and advertised as sleeping 6. However, the foldout bed was like sleeping directly on coiled springs. Our grandchildren had to sleep together in the queen bed since the foldout bed was unusable. Otherwise, our grandchildren enjoyed the pool and the entire facility was clean and the staff friendly so I would return but save my money on the family suite.
January 3, 2014
Rated 5.0 out of 5.0 by Suzyq131 Would definitely recommend!
We have stayed at this hotel before and loved it! Comfortable beds, clean and nice space. Best nights sleep we've had in a long time! The pool was the only area I would spruce up.
January 3, 2014
Rated 4.0 out of 5.0 by dnash24 Overall a good place to stay
We were headed to VT for a ski weekend and decided to go with a reliable brand like Holiday Inn even though it was a bit further from the mountain. We were pleased with most aspects of the trip. The highlight was the man preparing breakfast on Saturday morning who came to work a 1/2 hour early because he knew people might want to hit the slopes earlier than the usual 7am start to breakfast! The low light was coming back from a day of skiing ready to hit the hot tub and finding it had turned green since the night before. All in all though it was a good place to stay.
January 1, 2014
Rated 4.0 out of 5.0 by Sugarmom ask for a room on the back
Stayed here while visiting a local college. The staff was great - changed our room because we didn't want to be near the breakfast room - without a hitch. We got the family room with the couch. Lots of room. The pool was clean and comfortable though it could use a bit of tile maintenance. The gym was adequate, but there's only one of everything. Our room took a bit to get the temperature right, but it did eventually cool down. My son complained about the highway traffic noise. Although this hotel is not on the highway, it fronts toward the highway. So if noise is an issue, ask for a room on the back. There is nothing but fields on that side. The breakfast was exactly what you'd expect and you can get juice or coffee any time of day. Oh! And they had cookies on arrival at the front desk. All in all, I'd stay there again.
November 29, 2013
Rated 5.0 out of 5.0 by Kippy Excellent, comfortable experience
The room was comfortable, clean, and modern. The staff was very helpful and considerate. Breakfast was very good. Overall the hotel met or exceeded all of our expectations. Though a bit on the expensive side, it was worth it to have had such a comfortable stay for my family.
November 17, 2013
Rated 5.0 out of 5.0 by Brad2025 Great Experience!
We really enjoyed our stay. This property is beautiful. The rooms are cozy and clean. The staff are extremely friendly and professional. The breakfasts were tasty. We loved all five days of our stay! We highly recommend this Hotel! We love Holiday Inn Express!
November 3, 2013
Rated 5.0 out of 5.0 by Swifty Great staff
As always, my stay at the HIE in Brattleboro was top notch. The staff is routinely wonderful ambassadors for your hotel chain. I can always count on excellence with good folks in Brattleboro.
October 18, 2013
Rated 5.0 out of 5.0 by professaS Worth returning EVERY year
My family and I stay at this HIE in Brattleboro every Columbus Day weekend. For the price, the room is a good size. The beds are big and able to accommodate my family of four. The rooms are kept clean and non-smoking rooms mean NON smoking rooms. The hotel is close to everything that we do for the weekend as its located right next to the highway. And its pool and hot tub are great for a swim in October!
We liked this hotel pool the best because it has a slight edge around the sides of the pool. This allows a small child to move around, even on the deep side, and thus they can enjoy the pool experience with the rest of the family. Overall its a great place to stay for the night. We have used this hotel for almost 10 consecutive years and we enjoy it so much that we are considering staying for 2 nights next year.
October 17, 2013
Rated 5.0 out of 5.0 by Smetk Great breakfast
We stayed two nights Room was nice. Espn didn't work but wife like that. Very surprised at breakfast. Didn't know we could eat eggs ,biscuits and gravey great breakfast.
October 11, 2013
Rated 5.0 out of 5.0 by DenverBob Very comfortable bed, great location
Hotel staff was fast, friendly and courteous. Property was well maintained. Rooms fresh and clean.
October 9, 2013
Rated 5.0 out of 5.0 by griffae Wonderful Experience!
We stayed at the Holiday inn Express in Brattleboro for three nights for a family wedding. We had about fifteen rooms. It was one of the best places I have ever stayed in all my travels. Everyone said how great it was.
The staff was so accommodating. They made sure every request was met including letting many of us check in early upon arrival. The breakfast that was offered each morning delighted each guest. Everyone had so much to eat and it was delicious. They even had cider and donuts at night. Buses arrived two of the nights we were there and you would never know that a busload had just arrived. The staff worked quickly and efficiently. The rooms were very comfortable extremely clean which is very important to me. We also had some elderly relatives with us and they were very helpful to them. The breakfast room we used at night to visit and have gatherings - it was like it was our home, which is more than we could have asked for.
The price was also great. We had looked at other places in Brattleboro when we had gone to the area to book the wedding and none of them came even close to customer service that was offered at the Holiday inn! Special Thanks to the manager Steve, you know how to make your guests happy!!
October 7, 2013
Rated 5.0 out of 5.0 by brobertw bed very comfortable check in easy Breakfast server excellant
The hotel had all the amenities we could want. the heated pool was especially nice. cookies were delicious. staff was outstanding.
Fall colors were spectacular.
October 7, 2013
Rated 5.0 out of 5.0 by Rick1245 Worth the money
Very friendly staff. Comfortable and clean rooms. Adequate space in breakfast areas. Will stay here again when we are in the area. Thanks
October 3, 2013
Rated 2.0 out of 5.0 by TG151 Aestetic Hotel but Very thin walls
As a Platinum Priority CLUB Member, I spend and have spent many nights in various Holiday Inns across the country. To date, I have never found a room to have as thin walls or whatever, that allowed for noise to pass through. The gentlemen in the room next door, was having a normal conversation in his room next door, and I could hear every word as if he were in our room. It was difficult to complain, because he really wasn't doing anything even if it was 12:30am. No yelling, just simple conversation.
When I mentioned to front desk person in the morning, he indicated that he had never really heard a complaint, and I honestly could not believe it. I "purchased" this room using my Rewards for our family. We went with 4 other families, and two of them indication the same thing, with one being the room above them, not adjacent them.
This does not sour my opinion of Holiday Inn. I love Holiday Inn, and am a loyal patron, and will definitely continue to stay at Holiday Inns in the future, but this instance is one worth noting.
One other note - Breakfast on weekends starts at 7:00am instead of the typical weekday 6:00am start. This was not very conducive to our early morning football game, so we were only able to get some items as the "hot" breakfast items were not available at 6:30 when we needed to depart. I will say that the staff that checked us in was great, the pool for the kids was nice. Would I stay there again? Only if I needed to be in Brattleboro area, as there isn't many other choices.
October 2, 2013
Rated 4.0 out of 5.0 by CCFR A good experience
Very nice stay. My only complaint is that the nightly price was a little higher than average for the chain.
October 1, 2013
Rated 5.0 out of 5.0 by Yaya828 Very nice stay
The reception staff was very accommodating, the lobby was clean, breakfast was plentiful, & most importantly, the room was nice & clean.
September 25, 2013
Rated 5.0 out of 5.0 by MJC404 Good hotel
We enjoyed this hotel very much, not least because we had a room with a jaccuzzi. The bedroom was clean and the bed very comfortable. A good hotel at which to stay on a touring vacation.
September 22, 2013
Rated 3.0 out of 5.0 by Padme Good service, beds not quite comfortable.
We stayed here while visiting family in the area. For that it was a good location. The staff was friendly and helpful, the room was well appointed, and the breakfast was good. However, the beds were not very comfortable and neither of us slept well.
September 15, 2013
Rated 5.0 out of 5.0 by CBH64 Safe and Quality
When your travel plans are fluid you can count on this location to provide a safe and pleasant experience where you can recharge you batteries.
September 12, 2013
Rated 5.0 out of 5.0 by Budge Clean, comfortable and convenient~
My husband and I were very impressed with our recent stay at the Brattleboro Holiday Inn Express. The room was spacious and clean. The breakfast bar was fresh with a wide assortment of healthy foods (and yummy "not healthy" warm cinnamon rolls). Even the view was unexpectedly pleasant: our room faced a tree-covered mountain. We will definitely come back.
September 9, 2013
Rated 5.0 out of 5.0 by Swifty Outstanding staff
The entire staff at the Holiday Inn Express Inn Brattleboro is the example to follow for all Holiday Inn properties. Friendly, attentive, efficient, forward thinking...........the epitome of hotel service and management.
September 7, 2013
Rated 4.0 out of 5.0 by hurk great room for family of six
This is the second time we have stayed at the HI Express Brattleboro. Staff is great, the room easily sleeps six which is a rarity in hotel rooms and we are always grateful to find an affordable room for our family without needing a suite.
Easy to find from highway. Breakfast is the standard sugary type of continental breakfast but for us, it's all about the sleeping!
September 6, 2013