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Rated 4.3 out of 5 by 215 reviewers.
Rated 5.0 out of 5.0 by good experience Just totally comfortable and welcoming-what more could one ask. April 15, 2015
Rated 5.0 out of 5.0 by Great staff and comfortable room Pet-friendly rooms, and park a couple of blocks away, no limit on dog size. Hot breakfast and 24 hour coffee/tea. Newspapers and a two computer stations in the main lobby. Llots of restaurants and shops nearby and within walking distance. There was a pool and a small gym but we did not use. Staff sorted out some minor problems and it was a great stay as I was there for work. April 14, 2015
Rated 5.0 out of 5.0 by Family friendly but need to improve service on breakfast area The hotel stayed at was family friendly and was attended by a number of soccer teams. It encouraged children / families to catch out with one another - even after eating their breakfast. There was a long line-up of people - some with their trays (including myself) looking for tables / chairs. There were a number of guests who took their breakfast to their rooms instead of waiting or dealing with the over-crowded Breakfast area. I think it will be good if there was someone from the hotel to help keep people moving and reminded others to let the other guests sit and eat. April 11, 2015
Rated 4.0 out of 5.0 by good breakfast the breakfast area was clean and well laid out. A lady was in cleaning table and replenishing food most of the time we were in the eating area. Choices for food were good, but I can't believe in this day and age that people choose to eat alot of poor quality food. Does the hotel know what ingredients are in Kraft peanut butter. Using processed cheese in the egg omelet? April 10, 2015
Rated 5.0 out of 5.0 by Enjoyed our stay - comfortable beds The staff were very accommodating and the facility was just right. I (we) had a very comfortable stay and appreciate the consistency of the Holiday Inn Express Hotels. Thank you Kelowna Holiday Inn Express. April 9, 2015
Rated 5.0 out of 5.0 by GREAT PLACE TO STAY We stayed at the HI in Kelowna over the Easter weekend in 2015. The hotel was great, staff were helpful and cheery. There was at this time a couple sports teams staying in the same hotel, it was busy with kids, but never were we bothered by noise, etc. April 9, 2015
Rated 5.0 out of 5.0 by Great Family Hotel This hotel is comfortable,clean and the staff is attentive. The pool is a great place for both kids and adults and the food at the breakfast bar is a very good choice. April 8, 2015
Rated 1.0 out of 5.0 by Staff presentation and communication Dear management, The front staff at this location need some lessons in being courteous and manners. The raised eyebrows, talking under their breath and sniffing is not something that customers want to see when they check in. I had guests who came in to visit were not directed as to how to get up to the 7th floor which is the same that was done to us. We got up to the 4th floor of the main building and realized we were on the 7th floor which was in the tower, therefore went downstairs again. Upon check in as gold members we usually get greeted and given a choice of bonus points which did not happen. Just bad communication skills with terrible manners and uncourteous. On the other hand, the buffet breakfast staff were incredible with all the guests they had to work with in the morning that we were there. These staff members were awesome. The staff was comfortable and the location is great. Overall a great location, but please train your front staff about manners, courtesy, and graciousness. guests April 7, 2015
  • 2015-04-17T11:44:51.375-05:00
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