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Rated 4.1 out of 5 by 69 reviewers.
Rated 5.0 out of 5.0 by Annual Team trip Right from our 0230hrs arrival after a harrowing drive from the Lower Mainland to our late check out on Sunday, the front desk staff were outstanding in their understanding and friendliness. We have stayed at this hotel for many years in a row, with this season being the largest with 8 teams from our PCRM Ringette Association staying at the hotel this time. Our room was clean, the breakfast was great, the value is unbeatable and again the staff were very accommodating and friendly, that in itself makes all the difference for me and my family. We will be back for sure again in 2015. February 12, 2014
Rated 4.0 out of 5.0 by RAHS Stayed during my business trip to Kelowna. Room was clean and close to the mall and restaurant. Great place to stay with kids due to indoor water slide and variety of breakfast options. January 27, 2014
Rated 5.0 out of 5.0 by WILL RETURN Hotel staff were efficient & courteous. Room very clean and comfortable! Only negative was that the television didn't work properly in that it was programed for internet viewing, which I don't prefer. January 20, 2014
Rated 4.0 out of 5.0 by Very Pet Friendly! If you are traveling with a pet and looking for a clean, comfortable and very pet-friendly hotel in Kelowna, consider the Holiday Inn Express. This hotel deserves a " 4-woof " rating. January 2, 2014
Rated 5.0 out of 5.0 by Regonized Nice to get recognized as a IHG member, staff were great! December 24, 2013
Rated 2.0 out of 5.0 by Comfortable rooms. Pleasant Staff with one Notable Exception Stayed for hockey tournament. Hotel staff was wonderful and pleasant and accommodating with the exception of the young lady in the pool/waterslide area. She was unnecessarily rude and WAY out of line in dealing with kids. I had such an unpleasant exchange with her I was left speechless on our last day and it ruined our entire stay. Unfortunate as everything else was good. This lady should not be in the hospitality industry as she has zero ability in dealing with guests tactfully. December 12, 2013
Rated 5.0 out of 5.0 by HOLIDAY INN TO THE RESCUE We found ourselves without heat after a malfunction with our furnace and there was not a part to be found after hours. Since it was too cold to stay in our house we called the HI and found accommodation for the night. It is the second time they have come to our rescue in the past number of years. Thanks to HI for being there. November 25, 2013
Rated 4.0 out of 5.0 by Excellent friendly and efficient service, pool disappointing. I chose this location partly because it had an indoor pool with waterslides, which my son loves, and I knew I'd have to keep him entertained at the hotel for a couple of hours at a time, over the weekend. Waterslides were closed until later in the evening but my child (still young) was going to be getting ready for bed shortly after dinner so we didn't get a chance to use them at all! The "heated" pool was cold, there was no family changeroom (Mother and son) and only a cold push-button shower that stayed on for 3 seconds at a time. (I pushed it several times to see if the water would warm up.) No place to put our things down while having a shower, or to sit while getting changed. Had to go up to our room still dripping in our bathing suits to get showered and changed (awkward). I wanted a drink / dessert in the evening, but no room service. I couldn't leave my child to go out, and didn't want to order pizza. Would have resorted to a "mini bar" but there was only an empty fridge. (Breakfast buffet was best I've seen, pancake machine was fun!) Good place to get set up for a few days with adults or older kids--single parent travelling with young kids, no. November 15, 2013
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