Rated 4.2 out of 5 by 126
Rated 5.0 out of 5.0 by yycflames great hotel
A perfect stay at an excellent hotel. This hotel is well run, clean the staff are engaged. I would stay no where else when I am in Kelowna.
September 3, 2014
Rated 5.0 out of 5.0 by Visit One Great accommodation
This is a great place to stay in Kelowna. I would stay here again when visiting the area.
September 1, 2014
Rated 5.0 out of 5.0 by BR23 Comfort
Great bed. Service was good. Only one problem. While checking in the staff member took a phone call and proceeded to help the caller. Should have put them on hold and finished my check in, I was first. She did finally pass the call to another employee after probably noticing I wasn't impressed. Did find out she was new so maybe it was just lack of experience or training.
August 30, 2014
Rated 4.0 out of 5.0 by DNM6 Fun pool, nice room, good breakfast, poor service
We enjoyed the ammenities at the hotel. The breakfast staff was friendly, but during the rush, I think somewhat short staffed. There were several times the coffee ran out and the orange juice was diluted due to running out. The front desk staff was not very friendly and made us feel as if we were imposing, rather than being welcoming. When asked for an extra towel to accomodate the number of people in our room, it took several hours before we received the towel. At that time we were all done with our showers and had shared a towel. The next day, we were at the pool and had not showered yet when the cleaners came in to make up the room. Upon our return from the pool, the fourth towel was removed again, leaving us with only three and having to share a second time.
August 28, 2014
Rated 2.0 out of 5.0 by Le9e999 Not the best !
One staff member on loan from Edmonton was one of the best I have ever met. She is to be recommended and commended for her helpful, natural and honest response to the guests.
August 27, 2014
Rated 5.0 out of 5.0 by girlsy Good stay
Rooms were clean. Breakfast was convenient and had enough choices to please everyone in our party. Location easy to get to and parking wasn't a problem.
August 26, 2014
Rated 5.0 out of 5.0 by David5565 good hotel
good setaff and service. Good room and location. I wwould like to recommand to my friends and friends.
August 26, 2014
Rated 5.0 out of 5.0 by st mangrove Well done
Very relaxing stay with trained experienced staff.
The recognition reward cards for services in the complex is a wonderful idea. Keep up the great work and management.
August 25, 2014