Rated 4.1 out of 5 by 63
Rated 5.0 out of 5.0 by jasper85 HOLIDAY INN TO THE RESCUE
We found ourselves without heat after a malfunction with our furnace and there was not a part to be found after hours. Since it was too cold to stay in our house we called the HI and found accommodation for the night. It is the second time they have come to our rescue in the past number of years. Thanks to HI for being there.
November 25, 2013
Rated 4.0 out of 5.0 by Cat000001 Excellent friendly and efficient service, pool disappointing.
I chose this location partly because it had an indoor pool with waterslides, which my son loves, and I knew I'd have to keep him entertained at the hotel for a couple of hours at a time, over the weekend. Waterslides were closed until later in the evening but my child (still young) was going to be getting ready for bed shortly after dinner so we didn't get a chance to use them at all! The "heated" pool was cold, there was no family changeroom (Mother and son) and only a cold push-button shower that stayed on for 3 seconds at a time. (I pushed it several times to see if the water would warm up.) No place to put our things down while having a shower, or to sit while getting changed. Had to go up to our room still dripping in our bathing suits to get showered and changed (awkward). I wanted a drink / dessert in the evening, but no room service. I couldn't leave my child to go out, and didn't want to order pizza. Would have resorted to a "mini bar" but there was only an empty fridge. (Breakfast buffet was best I've seen, pancake machine was fun!) Good place to get set up for a few days with adults or older kids--single parent travelling with young kids, no.
November 15, 2013
Rated 5.0 out of 5.0 by Shari5 Smithers Midget Storm Hockey Team Stays with Holiday Inn Express
Thank you so much, Megan, for taking care of our team, for picking up one of our players from the airport due to the disruption that the FOG caused for our flights from Smithers to Kelowna. You made our experience excellent, and we would recommend the staff and hotel to others staying in the Kelowna area. THANK YOU!
October 31, 2013