Rated 3.9 out of 5 by 36
Rated 1.0 out of 5.0 by Timothy999 Below standard
Very poor management. Not as clean as most Holiday Inn properties. Not prone to answering the house phone for wake up calls, etc. Wake up call no on time. There is another Holiday Inn in Auburn, IN, which is a better choice.
December 12, 2013
Rated 2.0 out of 5.0 by Chrysler Need New Towels and Wash Cloths
I am sorry to say that it is time for new wash cloths and towels. My wash cloths were gray, not white and they appeared to look extremely dingy. The water pressure in the bathroom was not very good as I could not take a shower due to only water coming out of 4 of the shower head holes. I had to resort to a bath both nights. There was a rodent exterminator outside my room in the morning spraying behind vending machines and along the base board of hallway, it would have been more beneficail for them to do that late at night so it would not be seen by customers. I felt like I had to look for potential rodents as I continued my most recent stay there on 12/4 and 12/5. Overall the staff is very hospitable but again the room did not seem very clean and the wash cloth and towels were very old and dirty looking.
December 9, 2013
Rated 3.0 out of 5.0 by okropegirl Heater did not work!
We had stayed at this location 2 years ago and had a great stay. This time it wasn't as good and I don't know that I would stay again. Our heater did not work and when we called about it they offered no solution. The carpet in the room was very stained. The towels were very rough and smelled very strong. The kleenex were only about half size of normal ones. Just little details like this leave an impression of corners being cut.
December 4, 2013
Rated 3.0 out of 5.0 by 1993cobra Good pool & hot tub / Poor Staff
Stay exclusively with IHG because of the great selection of hotels and great service we usually receive. This was the first time in a long time that I wasn't greeted as a Platinum guest. Normally we get the royal treatment. I don't like to complain, but we were paying a premium rate, without an upgrade, and had to ask for everything. Usually love HIExpress, but this one had strange smelling room, empty trays of breakfast, no towels in the pool and no working tv in the exercise room. Not sure what is happening at this HI but they need to raise there standards to HIs like the one in Bowling Green, KY.
December 3, 2013
Rated 5.0 out of 5.0 by Myfriend Customer service
The gentalman who checked us in named ankit was the greatest with his courtesy, patience, and informative.
November 19, 2013
Rated 5.0 out of 5.0 by Spsam1313 Best Express i stayed
This Holiday Inn Express is one the best hotel i stayed as i spend 3 days per week in hotel for last 5 years plus. As sales person i stayed at so many hotels but this hotel stand out because of the staff and cleanliness. They provide personal touch to your stay and make you feel comfortable. They have all the amenities i needed but staff is the best. I would recommend this hotel for anyone travelling in kendallville area.
October 18, 2013
Rated 5.0 out of 5.0 by RRL67 Perfect Stay
No complaints. The staff and hotel was great. Even had a live Deer in there front yard passing by.
October 14, 2013
Rated 5.0 out of 5.0 by NEOhio Clean room, good breakfast...
We enjoyed our stay at the Holiday Inn Express. The people working at the front desk were very friendly. Our room was comfortable and clean. They have a nice, well-kept indoor pool. They offered free evening snacks to all the guests, down in the lobby. The breakfast had a wide selection, and was very good. My only complaint is that it cost us more money than the hotel we usually stay at in Kendallville (which is every bit as nice a hotel) but they were booked full for that night.
October 9, 2013