Rated 4.3 out of 5 by 170
Rated 3.0 out of 5.0 by so what not staying again clean hotel
very upset over the pool and breakfast equipment main purpose was to have the pool to use. last time the heater was not working.
April 22, 2016
Rated 4.0 out of 5.0 by CEIPaul Decent, but overlooked items . . .
No welcome amenities or bonus offered upon check-in
No shampoo in room, bath gel only.
Only 1 reg. coffee with Keurig
Otherwise a pleasant hotel & conveniently located
April 15, 2016
Rated 5.0 out of 5.0 by hailey14 Great Experience
I'm always grateful for dog-friendly hotels, bc the majority of any traveling I do is for competing my dog. They did charge a pet fee, but it was fairly reasonable. Big open grassy area behind the hotel was great for playing with my dog. Also a fenced in fair grounds is very close by which is also great for dog walking. The room was not completely dark at night w/ the lights off, but seeing as I always seem to end up with a light pole shining right in my window, it was a big improvement from other places I have stayed. And the pillows were by far the best I have had of any hotel in this price range. I slept better in this hotel bc of these things than I do in most others. The service from the staff was excellent. When I checked-in on Friday, the desk clerk told me breakfast was at 5:30 (which it is during the week). When we got down there btwn 6-6:30 Saturday morning the staff told us breakfast wasn't until 7 on weekends, but there were regular cold things out so we were fine. They actually went ahead and started bringing the warm options out early for us. And when we came down Sunday morning they were already setting the warm options out early so they'd be available for us again. I thought that was very considerate and over -the-top of them to do that. This was not the closest hotel to where I was competing my dog, but the area and hotel made it more than worth the bit of extra driving I had to do each day. I will stay here again.
April 13, 2016
Rated 4.0 out of 5.0 by dhall0252 Hot tub out of service
We have always stayed at the Holiday Inn Express in Kendallville when visiting family there. They were having issues with the hot tub last year when we were there, which I had forgotten about until we arrived to find the hot tub was completely out of service. The staff was great and the gentleman working the front desk said they had someone working on it. Unfortunately they were not able to fix it and actually messed something else up that required closing the pool all together. I know this is no fault of the staff, however I do think it is time for major repairs and renovations for this Holiday Inn Express, not just the pool and hot tub, but wallpaper, paint, carpet, furniture, and all could do for an upgrade.
April 11, 2016
Rated 5.0 out of 5.0 by Will7664 Business Travel
Hotel was very nice, however hot tub was out of order.
April 5, 2016
Rated 5.0 out of 5.0 by lwood26 great staff
have stayed in this facility 6 or 7 times now, comprising 15 or so nights. I have found the staff extremely helpful and have had no problems. The last stay I left my travel case behind. They called me in time to come back and get it! I was impressed because the few times I have left something in the room over 4 years of travel, I have never seen them again. Also, the juice machine ran out of orange juice but that did not stop them as there was some in the back they graciously brought out for me. I recommend this property if staying in Kendallville
April 2, 2016
Rated 5.0 out of 5.0 by tg1119 Wonderful front desk and staff
When my original reservation was in error (my name was spelled wrong), the front desk immediately fixed the spelling, and sent me a new confirmation. They provided me with a wonderful greeting every time I entered the hotel (and I was in and out a lot!) and were extremely helpful!!!
March 30, 2016
Rated 4.0 out of 5.0 by jcpg1969 no surprises
Brittany took care of us. No trouble checking in or out. Fast, peaceful and affordable!
February 3, 2016