Rated 2.6 out of 5 by 5
Rated 1.0 out of 5.0 by rdflo Comfortable room,bad service
First arrival I had reservations for two kings. checked in at noon and I am a Platinum Elite Memeber.(was not offered extra points or a gift). Checked in and front desk did not ackowledge my status. gave me the rooms.Once in the room I immediately notice that there was no window covering -- that is necessary and the bathroom sink and faucet was not clean. I reported it to the front desk and they told me that it would be remedied.Then the next day I reminded the front desk. They then gave me another room that seemed to still be occupied. Television was still on , food was on the table bathroom was not clean. Had to then go back down to the front desk to report. I had to use the stairs since the elevator was out of oirder for at least two days that i was aware of. Housekeeping was dispatched to clean the room. Overall the service was horrible and the state of the facility was not up to standards. As a Platinum Elite Memeber I have always experienced nothing but the best customer service and experiences in all of my visits.
July 27, 2014
Rated 1.0 out of 5.0 by carlos_in_the_oilfield 24 hour cancellation policy problem
I work in the oilfield, i spend 3/4 of the year in hotels and i try to stay at holiday inns as much as possible. In the oilfield jobs end early all the time and we dont get 24 hour notice. I cheaked out early(5:30am), unable to give a 24 hour notice because of the job ending early. I was told that i would be charged for that day even tho i told them that i was going to stay at this hotel for the next 3 month but they still would not wave the 24hour policy. My company and i spend tens of thousands of dollar on hotels a year (holiday inns) BUT not at this one!!! Ever again
February 10, 2014
Rated 5.0 out of 5.0 by Gauch13 great place to stay
I really enjoyed my stay I recomend this place to my co workers. Then workers were very helpful and made the experience very enjoyable
February 10, 2014
Rated 4.0 out of 5.0 by dotdoctor Fantastic Staff!
The manager and staff were very friendly and helpful. Made you feel welcome and attended to your needs. A rare find! Great breakfast. Super clean. Pretty, new property. Looking forward to my next stay.
September 26, 2013
Rated 2.0 out of 5.0 by electropoe not the best but not the worst
The staff was friendly but the building seemed less than desired considering it is new. My room was OK at best. The bathroom was not clean. The bathroom vanity was not finished from construction. There were small holes in the walls. It smelled.
The breakfast is the worst I have ever encountered at any IHG hotel.
I would stay elsewhere...the points are not worth the disappointment.
September 2, 2013