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Rated 4.5 out of 5 by 58 reviewers.
Rated 3.0 out of 5.0 by Face the wall Overall this is a good place to stay. Location is good, hotel seems well maintained and staff is well trained. The only drawback for me was that my room was facing a wall not four feet away from my window! I do not know if the building in back of the hotel was an after thought and added later but a few rooms on the 2nd floor face the wall of this building which may be meeting rooms or serve another purpose but definitely a part of the hotel. Not a very pleasant experience to face a wall especially when it is a nice day outside! I seriously doubt the hotel was full so I would think that these few rooms WITHOUT a view would be sold last, especially to a Platinum member, one of your road warriors! February 23, 2014
Rated 5.0 out of 5.0 by A pleasant surprise We chose the Kent, Ohio location as a good option in relation to our travel plan. What we did not expect was the experience of discovery that came with our visit to a downtown area restaurant that your staff recommended. That was followed the next morning by a short driving tour of the history-laden campus of Kent State University All of this added up to another very enjoyable stay with Holiday Inn Express. February 22, 2014
Rated 5.0 out of 5.0 by best staff have stayed here before and will be staying here again. front desk people are happy and really seem to enjoy helping in any way they can. cleaning staff greet you in the halls with a smile and hello, even ran into maintence personell who asked without prompting "is everything ok with your room?" had at breakfast the attendant appoligize when i only got a half cup of coffee out of a carafe before i could get my cup away to try another carafe. please don't change this place. February 11, 2014
Rated 5.0 out of 5.0 by Great Clean Rooms I stay at IHG property exclusively and this is very nice. The rooms were very clean and the Hotel is only three miles from all of the restaurants near the college. Neat town great hotel!!!! February 8, 2014
Rated 4.0 out of 5.0 by Nice and clean, but The Hotel is nice and bright and clean. The staff is very nice. But, why does the cleaning staff, or hotel staff have desk chairs that go under the desk, and raise no higher? Why does someone think they would like to sit at a desk where your arms are below the desk top. I am tall 6'3" and it is annoying to me. I would imagine it is even more annoying for a short person. It seems house keeping does it because they think it looks nice to have the desk chair under the desk. I don't get it because nobody sits at a desk like that. Also, it would be nice if there was a refrigerator in each room. Thank you February 2, 2014
Rated 5.0 out of 5.0 by Pleasantly surprised We stayed here only because the hotel we usually stay in was full for the holidays. To our surprise it was a wonderful experience! Awesome staff, great breakfast, pool & location. At Christmas it was decorated beautifully with plenty of space to play in the snow. My teenager left behind an iPad. We had searched everywhere for it. Much to our surprise the cleaning crew found it! They mailed it back to us that same day! At a very reasonable price. Needless to say we look forward to staying here next year! January 8, 2014
Rated 5.0 out of 5.0 Very courteous staff and very nice accomodations Although we arrived late in the evening the staff was very helpful and courteous; everything was in order with the reservations. The complimentary breakfast was excellent, with many different items to choose from, including appropriate fare for our 11 month old grandson. The property was very clean, well-appointed and comfortable. December 30, 2013
Rated 4.0 out of 5.0 by Clean room and very good staff service The room was very clean and well maintained. The front desk staff (the only staff I saw) was very friendly and helpful. The toilet seat was the worst I've ever experienced. The heat control was difficult to control and maintain a good temp. I would stay here again when the temps were not so cold outside. December 16, 2013
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