Rated 4.5 out of 5 by 84
Rated 5.0 out of 5.0 by Basketmaker Clean
Clean, comfortable, easy access to Interstate, convenient location to my reason for being in Kent. Close to good restaurants. Great room for a reasonable rate, considering this hotel is located near a university.
July 2, 2014
Rated 5.0 out of 5.0 by GreggW First Stay This HIE Location
We were greeted and treated the way all customers would expect and like. The staff we interacted with were personable and professional...two traits we really appreciate. This Holiday Inn Express was a delight to stay at. Our room was very clean and comfortable. The breakfast choices were many and we enjoyed our food as well as the cleanliness of the eating area. Kudos to that staff too! The overall package of this stay was well worth the price. Thank you for ensuring we'll be returning to stay again!
July 2, 2014
Rated 4.0 out of 5.0 by AVEngineer Convienent to Akron and I-76
Nice hotel - nothing really stands out bad or excellent just a decent, clean motel. This location does have wired Ethernet access in the room for your laptop, bring you own network cable. If you get a room key with 10% off Beef O'Bradys - take advantage at least once during your stay. You won't be disappointed and with the hotel discount the meal is reasonably priced.
June 29, 2014
Rated 5.0 out of 5.0 by diane90 Good Night Sleep
The bed was comfortable. My son liked the idea of WIFI. The room was very clean and smelled fresh! No stale smells. The room which we stayed in was quiet no outside noise! which I think is a plus. The staff was always helpful in all questions about the area and directions. I would stay at this hotel again when I visit my relatives in this area. The hotel was very close to the interstate.
June 21, 2014
Rated 4.0 out of 5.0 by ANameNooneHasUsed Nice place to stay
Hotel and staff, overall, were very good. Only complaints is that the pillows were too thick for my comfort and quality of the breakfast was not quite in keeping with the price of the room.
June 19, 2014
Rated 2.0 out of 5.0 by 44baseballmom NOT at all pleasant!
TOTALLY disappointed when a friend's purse came up missing just before checkout. After several people were in room helping look we all stepped out. Upon returning the maid suggested she look under the bed (platform bed that her purse did not fully fit under) Low and behold her purse was right there-- where we all had previously looked! When she reported the hotel staff made her feel like it was her fault telling her she must have overlooked it. BEWARE!! pictures of credit cards are very quick and easy to take.
June 18, 2014
Rated 5.0 out of 5.0 by DCTLA Great place to stay in Kent
This hotel is very easy to reach off I76. The staff is extremely accommodating. Breakfast was satisfying. All areas of the hotel were very clean. The room was quiet
June 16, 2014
Rated 4.0 out of 5.0 by SouthPa Nasty eggs
Everything was great except the breakfast. One container of spoiled milk and the eggs tasted gross and the sausage was slimy. We went someplace else for breakfast the second day.
Everything else about the place was great.
June 11, 2014
Rated 4.0 out of 5.0 Business Trip
This was a buiness trip booked with a business card. It was thought you'd be charging the credit card the room was booked with for the stay. However, You charged the first night on the business card, used to book the room. Then, the second night you charge my personal Visa that you said you held for incidentals, only. It makes no sense that you charges two different cards for my visit. Don't tell me you holding my card for one reason then charge it for the hotel stay. That is very questionable behavior from a reputable business. I'd be reviewing your policies if I were you.
June 10, 2014
Rated 5.0 out of 5.0 by Dogfriendly Comfy room, friendly people
I could not have been more pleased with the friendliness of the hotel staff from every department. Because I have a service dog I was easily recognized and hotel staff often stopped me to say hello, ask how my day was and if they could do anything for me.
The room was very clean and comfortable and made my stay easier and nicer.
There are only two things I would like to see in future visits: more grab bars around the spa tub; great room television should have captions always turned on.
I plan to return to this hotel on my next visit to the Kent area with family.
June 9, 2014
Rated 4.0 out of 5.0 by Micki13 Perfect Stay - Breakfast Only Hiccup
We only stay at Holiday Inn Express due to their exceptional quality and attention to detail. Perfect service, professionalism, and accomodations beautifully designed -- rooms absolutely clean and comfortable. The only draw-down during this stay was breakfast which was very unusual from the normal exceptional service. The drink machine was out of order so only 1 pitcher was set out. There were 2 wedding parties staying at the hotel so the single pitcher was always empty. A lot of the normal healthy choices were not offered this time (cheerios, raisin bran, fruit), the pancake machine was missing, and no bacon/turkey...only 2 types of high fat sausages and thin omelets with cheese/peppers. Unfortunately, this is a problem for people with health concerns. We wound up opting to eat out this time. This was very unusual and did not negatively impact the stay at all. Everyone was very nice and would definitely stay again.
May 28, 2014
Rated 4.0 out of 5.0 Decent, nice and quiet place with great staff
I would warmly recommend this hotel to my friends in US. It was nice and decent place to stay. Quiet, clean and comfortable.
The biggest plus for me were the workers of this hotel - nice, warm, friendly and very helpful people. From desk-service to cleaning-ladies and breakfast-staff.
May 21, 2014
Rated 5.0 out of 5.0 by Kelee Home away frm home
We have stayed here twice 2012 and 2014 , both times for over a week. The staff were welcoming and friendly and always willing to help. The rooms were comfortable and clean. Dining room very clean and breakfast chices good. We hope we can stay here again in the future.
Keith,Leigh and Ella. New Zealand
May 9, 2014
Rated 5.0 out of 5.0 by SPSHL D The new standard !
After a long day of driving I was looking forward to relaxing and this is the place to do it. The room was spacious, comfortable, clean and very well appointed. Did I mention that the staff was excellent? Now I have. They were always courteous and professional. The amenities, the location right off the interstate and FREE WiFi put this location over the top for me and the complimentary breakfast was better than most. I stayed here on my way to and back home from Chicago and will book here again when traveling that part of the country. Great job ! Thank you
April 22, 2014
Rated 5.0 out of 5.0 by mlnfr Room wonderful
Staff, reservations, cleanliness,and comfort were just as we like it.
April 8, 2014
Rated 5.0 out of 5.0 by Joann61 Great place to stay
We chose Holiday Inn Express because of service and comfort we had experienced at other hotels of the same chain. Not only were we not disappointed, but we were very pleased! The room was clean, beds were comfortable, the bathroom was spotless and had a great note on the mirror that brought a smile to our faces, the heating unit worked great, and the linens were white and smelled fresh. We couldn't ask for anything more from any hotel!
March 27, 2014
Rated 5.0 out of 5.0 by brd43068 Great Front Desk
Dean is always very helpful!!! He goes out of his way to be helpful!!!
It would be nice to start breakfast at 6 for us early risers.
March 12, 2014
Rated 5.0 out of 5.0 by troy2849 Great staff , clean rooms
nice place but could use a little TLC. bed seemed a little warn out.
bath room needed some work
March 12, 2014
Rated 3.0 out of 5.0 by Alltraveller Face the wall
Overall this is a good place to stay. Location is good, hotel seems well maintained and staff is well trained. The only drawback for me was that my room was facing a wall not four feet away from my window! I do not know if the building in back of the hotel was an after thought and added later but a few rooms on the 2nd floor face the wall of this building which may be meeting rooms or serve another purpose but definitely a part of the hotel. Not a very pleasant experience to face a wall especially when it is a nice day outside! I seriously doubt the hotel was full so I would think that these few rooms WITHOUT a view would be sold last, especially to a Platinum member, one of your road warriors!
February 23, 2014
Rated 5.0 out of 5.0 by Roger35 A pleasant surprise
We chose the Kent, Ohio location as a good option in relation to our travel plan. What we did not expect was the experience of discovery that came with our visit to a downtown area restaurant that your staff recommended. That was followed the next morning by a short driving tour of the history-laden campus of Kent State University
All of this added up to another very enjoyable stay with Holiday Inn Express.
February 22, 2014
Rated 5.0 out of 5.0 by car w flags best staff
have stayed here before and will be staying here again. front desk people are happy and really seem to enjoy helping in any way they can. cleaning staff greet you in the halls with a smile and hello, even ran into maintence personell who asked without prompting "is everything ok with your room?" had at breakfast the attendant appoligize when i only got a half cup of coffee out of a carafe before i could get my cup away to try another carafe. please don't change this place.
February 11, 2014
Rated 5.0 out of 5.0 by MCCTT79Tru Great Clean Rooms
I stay at IHG property exclusively and this is very nice. The rooms were very clean and the Hotel is only three miles from all of the restaurants near the college. Neat town great hotel!!!!
February 8, 2014
Rated 4.0 out of 5.0 by William C. Nice and clean, but
The Hotel is nice and bright and clean. The staff is very nice.
But, why does the cleaning staff, or hotel staff have desk chairs that go under the desk, and raise no higher?
Why does someone think they would like to sit at a desk where your arms are below the desk top. I am tall 6'3" and it is annoying to me. I would imagine it is even more annoying for a short person. It seems house keeping does it because they think it looks nice to have the desk chair under the desk. I don't get it because nobody sits at a desk like that.
Also, it would be nice if there was a refrigerator in each room.
February 2, 2014
Rated 5.0 out of 5.0 by Timothy2 Pleasantly surprised
We stayed here only because the hotel we usually stay in was full for the holidays. To our surprise it was a wonderful experience! Awesome staff, great breakfast, pool & location. At Christmas it was decorated beautifully with plenty of space to play in the snow. My teenager left behind an iPad. We had searched everywhere for it. Much to our surprise the cleaning crew found it! They mailed it back to us that same day! At a very reasonable price. Needless to say we look forward to staying here next year!
January 8, 2014
Rated 5.0 out of 5.0 Very courteous staff and very nice accomodations
Although we arrived late in the evening the staff was very helpful and courteous; everything was in order with the reservations. The complimentary breakfast was excellent, with many different items to choose from, including appropriate fare for our 11 month old grandson.
The property was very clean, well-appointed and comfortable.
December 30, 2013
Rated 4.0 out of 5.0 by Momaroberts Clean room and very good staff service
The room was very clean and well maintained. The front desk staff (the only staff I saw) was very friendly and helpful. The toilet seat was the worst I've ever experienced. The heat control was difficult to control and maintain a good temp. I would stay here again when the temps were not so cold outside.
December 16, 2013
Rated 5.0 out of 5.0 by ThatCoolGuy Errrrr merrrr geeeerrrrrrddddddd what a great hotel!
Excellent staff, Reba, Dean and Royce are great! In fact they were super cool, probably the greatest hotel staff in the industry.
December 14, 2013
Rated 5.0 out of 5.0 by Ravensfan90 Clean, Comfortable Rooms and Great Staff
We are repeat customers of the Kent State University Holiday Inn Express, and will continue to stay here on visits to the area. The property is well kept, clean, and easy to access. The complimentary breakfast has something for everyone, even the picky eaters. The rooms are clean, pleasant and reasonably priced. However, the single best recommendation for this property is the staff. Every time we have chosen this hotel, we have been pleased with the superior level of service provided by several different people. We HIGHLY RECOMMEND this hotel.
December 11, 2013
Rated 5.0 out of 5.0 by Goldy46 Ohio stayover
good location and comfortable living quarters. staff was knowledgeable and the beds were excellent
November 25, 2013
Rated 5.0 out of 5.0 by Holly36 Very clean, great staff
Our room was very clean and was comfortable for sleeping. Nice amenities and friendly courteous service!
November 12, 2013