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Rated 4.6 out of 5 by 100 reviewers.
Rated 5.0 out of 5.0 by Room wonderful Staff, reservations, cleanliness,and comfort were just as we like it. April 8, 2014
Rated 5.0 out of 5.0 by Great place to stay We chose Holiday Inn Express because of service and comfort we had experienced at other hotels of the same chain. Not only were we not disappointed, but we were very pleased! The room was clean, beds were comfortable, the bathroom was spotless and had a great note on the mirror that brought a smile to our faces, the heating unit worked great, and the linens were white and smelled fresh. We couldn't ask for anything more from any hotel! March 27, 2014
Rated 5.0 out of 5.0 by Great Front Desk Dean is always very helpful!!! He goes out of his way to be helpful!!! It would be nice to start breakfast at 6 for us early risers. March 12, 2014
Rated 5.0 out of 5.0 by Great staff , clean rooms nice place but could use a little TLC. bed seemed a little warn out. bath room needed some work March 12, 2014
Rated 3.0 out of 5.0 by Face the wall Overall this is a good place to stay. Location is good, hotel seems well maintained and staff is well trained. The only drawback for me was that my room was facing a wall not four feet away from my window! I do not know if the building in back of the hotel was an after thought and added later but a few rooms on the 2nd floor face the wall of this building which may be meeting rooms or serve another purpose but definitely a part of the hotel. Not a very pleasant experience to face a wall especially when it is a nice day outside! I seriously doubt the hotel was full so I would think that these few rooms WITHOUT a view would be sold last, especially to a Platinum member, one of your road warriors! February 23, 2014
Rated 5.0 out of 5.0 by A pleasant surprise We chose the Kent, Ohio location as a good option in relation to our travel plan. What we did not expect was the experience of discovery that came with our visit to a downtown area restaurant that your staff recommended. That was followed the next morning by a short driving tour of the history-laden campus of Kent State University All of this added up to another very enjoyable stay with Holiday Inn Express. February 22, 2014
Rated 5.0 out of 5.0 by best staff have stayed here before and will be staying here again. front desk people are happy and really seem to enjoy helping in any way they can. cleaning staff greet you in the halls with a smile and hello, even ran into maintence personell who asked without prompting "is everything ok with your room?" had at breakfast the attendant appoligize when i only got a half cup of coffee out of a carafe before i could get my cup away to try another carafe. please don't change this place. February 11, 2014
Rated 5.0 out of 5.0 by Great Clean Rooms I stay at IHG property exclusively and this is very nice. The rooms were very clean and the Hotel is only three miles from all of the restaurants near the college. Neat town great hotel!!!! February 8, 2014
Rated 4.0 out of 5.0 by Nice and clean, but The Hotel is nice and bright and clean. The staff is very nice. But, why does the cleaning staff, or hotel staff have desk chairs that go under the desk, and raise no higher? Why does someone think they would like to sit at a desk where your arms are below the desk top. I am tall 6'3" and it is annoying to me. I would imagine it is even more annoying for a short person. It seems house keeping does it because they think it looks nice to have the desk chair under the desk. I don't get it because nobody sits at a desk like that. Also, it would be nice if there was a refrigerator in each room. Thank you February 2, 2014
Rated 5.0 out of 5.0 by Pleasantly surprised We stayed here only because the hotel we usually stay in was full for the holidays. To our surprise it was a wonderful experience! Awesome staff, great breakfast, pool & location. At Christmas it was decorated beautifully with plenty of space to play in the snow. My teenager left behind an iPad. We had searched everywhere for it. Much to our surprise the cleaning crew found it! They mailed it back to us that same day! At a very reasonable price. Needless to say we look forward to staying here next year! January 8, 2014
Rated 5.0 out of 5.0 Very courteous staff and very nice accomodations Although we arrived late in the evening the staff was very helpful and courteous; everything was in order with the reservations. The complimentary breakfast was excellent, with many different items to choose from, including appropriate fare for our 11 month old grandson. The property was very clean, well-appointed and comfortable. December 30, 2013
Rated 4.0 out of 5.0 by Clean room and very good staff service The room was very clean and well maintained. The front desk staff (the only staff I saw) was very friendly and helpful. The toilet seat was the worst I've ever experienced. The heat control was difficult to control and maintain a good temp. I would stay here again when the temps were not so cold outside. December 16, 2013
Rated 5.0 out of 5.0 by Errrrr merrrr geeeerrrrrrddddddd what a great hotel! Excellent staff, Reba, Dean and Royce are great! In fact they were super cool, probably the greatest hotel staff in the industry. December 14, 2013
Rated 5.0 out of 5.0 by Clean, Comfortable Rooms and Great Staff We are repeat customers of the Kent State University Holiday Inn Express, and will continue to stay here on visits to the area. The property is well kept, clean, and easy to access. The complimentary breakfast has something for everyone, even the picky eaters. The rooms are clean, pleasant and reasonably priced. However, the single best recommendation for this property is the staff. Every time we have chosen this hotel, we have been pleased with the superior level of service provided by several different people. We HIGHLY RECOMMEND this hotel. December 11, 2013
Rated 5.0 out of 5.0 by Ohio stayover good location and comfortable living quarters. staff was knowledgeable and the beds were excellent November 25, 2013
Rated 5.0 out of 5.0 by Very clean, great staff Our room was very clean and was comfortable for sleeping. Nice amenities and friendly courteous service! November 12, 2013
Rated 4.0 out of 5.0 by like home expierance away from home my 3td stay this year and never worry about a clean room or proprty if i had to find a quip i was givin a room with only a view of the roof on my return visit so avoid 2nd floor room 214 i personally find relaxing to just look out the windows i will return and already recommended to co-workers and family thanks . November 4, 2013
Rated 5.0 out of 5.0 by Enjoyable and Relaxing Family Trip Our recent stay at the Holiday Inn Kent State University with our Family was enjoyable and relaxing for a group of 12, which has already become one of those memorable Family trips with our adult children, our grandchildren and our parents! We chose the Holiday Inn Kent State because over the past few years we have watched the construction of this hotel and each time we visited Kent, I was always hoping to stay at the newly constructed Holiday Inn Express. On our recent visit to Kent, I was not only happy to be able to make reservations, but the accommodations were more than I expected, they were outstanding. Everyone one in our group of 12 expressed high regards for the suites, which provided a relaxing atmosphere. The location of the indoor pool was perfect for the grandchildren; and perfect for adults to supervise while able to see the World Series game!! Thank you very much for helping to make our family visit so enjoyable. We will definitely stay at this and other Holiday Inn Express Hotels on future family and business trips. October 30, 2013
Rated 4.0 out of 5.0 by Convenient, comfortable stay My husband and I have stayed at this hotel several times while visiting family in the Ravenna area. The rooms have always been clean and comfy, the staff is very helpful, and the continental breakfast has a nice selection - even for a diabetic like me! October 16, 2013
Rated 5.0 out of 5.0 by Convenient, comfortable lodging The hotel is located well for easy access and offers well-maintained services. October 16, 2013
Rated 5.0 out of 5.0 by Pleasant stay My stay for the second time in less than 6 months. Everyone on the staff was friendly and courteous.Good location and I feel safe coming in during the evening. I left a charger and cord in my room and when I called, they had found it and then sent it to me in a timely manner. October 13, 2013
Rated 5.0 out of 5.0 by Excellent front desk service Recognized my platinum status and treated me like gold. I'd stay there again in a New York minute! October 6, 2013
Rated 5.0 out of 5.0 by Comfortable and very attentive and friendly staff. Comfortable and very attentive and friendly staff. September 16, 2013
Rated 5.0 out of 5.0 by Great place to stay Always warm and welcoming staff. Great places to eat near by also. September 7, 2013
Rated 5.0 out of 5.0 by comfortable bed clean room extremely nice front desk clerk Our power went out in our neighborhood and was expected to be out for an extended time. My husband wanted to watch the NASCAR race and I wanted airconditioning. We decided to choose the Holiday Inn Express, it was close and was fairly new. I called the front desk and made a reservation.. When we checked in, we were offered ice cold bottled water and some fresh baked cookies. The room was clean and cool and had the race on TV, and free breakfast the next morning. I would definitely recommend this Holiday Inn Express to travelers or families that may have a student attending the nearby university. Its a very safe environment both inside and out. September 5, 2013
Rated 4.0 out of 5.0 by Very Hospitable The Kent Holiday Inn Express is especially friendly and helpful. The room was very clean and fresh and comfortable. The pool and fitness center were as clean and neat as well, and the equipment in excellent condition. The breakfast servers were always personable as they took care of my many requests. I enjoy it every time I stay there. August 27, 2013
Rated 4.0 out of 5.0 Nickname I find the people very nice and I enjoy the little touches like the icewater by the front desk. The breakfast is nice. The staff is very helpful with directions, restaurant recommendations , etc. The technology in the business center needs an immediate upgrade. It is very slow. All I needed to do was check my gmail and facebook accounts, and when I was able to it took forever. Please get that fixed, it can't cost very much. I also like the pool and the workout room. I didn't use the pool this visit, although I did last time. The workout room is small, but has everything I need. August 26, 2013
Rated 3.0 out of 5.0 by Great Employees, Poor Internet Service It was virtually impossible to be able to conduct even simple internet transactions like reading and responding to email or search for local attractions. The rooms were comfortable except for the pillows, the pillowcases said "firm" and "soft" but I could tell the difference. August 26, 2013
Rated 5.0 out of 5.0 by Great location near Kent State There are a number of hotels in the Kent State area, but this one is definitely the nicest. Excellent staff, comfortable room and nice pool make it a great location. We will always stay here in the future. August 26, 2013
Rated 2.0 out of 5.0 by Terrible internet service. I had a terrible time getting (or keeping) an internet connection every night I stayed at this hotel. My coworkers said they could not get internet service there either. In addition, if you are stuck with the handicapped-accessible room, the room slopes toward the toilet and sink (instead of sloping toward the open shower). This causes quite a bit of water buildup on the floor and underneat the sink. A better design is definitely needed! August 25, 2013
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