Rated 4.0 out of 5 by 47
Rated 2.0 out of 5.0 by rkf2 poop on the toilet seat
I checked into my hotel room on feb 18, 2013 and found a poop stain on my toilet seat. I told the guy at the front desk and he was very helpfull, cleaned it up, took pictures of it to show to his manager (it was late when I got in so he was the only one there) and told me they will give me my room for half price or at some discount. I got no discount from the manager, no sorry there was poop on your seat or anything. other than that the room was fine but I spent the whole stay wondering what else was nasty in the room. Needless to say I will not stay here again
February 25, 2013
Rated 5.0 out of 5.0 by Bri7844 Excellent hotel
Very nice Hotel staff was very good will stay here again.!!!!!
February 18, 2013
Rated 5.0 out of 5.0 by Ron350 Breakfast help was fantastic
Savannah did a great job in this area she was friendly and did a great job getting a nice meal out!
February 7, 2013
Rated 5.0 out of 5.0 by Mark28906 Great Stay
Here on business, great staff, clean rooms, good breakfast. I will definately stay here again when in town.
February 4, 2013
Rated 3.0 out of 5.0 by bpack81 Repeat stay, not as enjoyable as earlier visits
I've stayed at this location multiple times on business but have not reviewed it before. Unfortunately this stay was not as enjoyable as my earlier visits for several reasons, and I'll probably look elsewhere for my next stay.
I had to wait fifteen minutes at check-in; there was only one employee on duty and a long line of construction workers checking in. I understand that any business can inadvertently receive a "rush" of customers, but this location really seemed understaffed and the employee seemed to be used to it or maybe just didn't care.
The room was nice, with the fluffy comforter and pillows I've come to love at HIE. Except my pillows seemed to be soaked in Febreze. I tried every one and they all reeked of some kind of perfume.
The breakfast, which I also normally love at HIE, was lacking as well. They were out of bananas (which go great with their cinnamon rolls!) and all of the yogurt was expired. Also, it didn't start until 6:30 which did not fit well with my morning schedule. I ended up grabbing some coffee and eating a granola bar that I had packed as an emergency snack.
I don't usually expect much from fitness rooms at this type of hotel, but I should note that the treadmill was for all intents and purposes broken. You could walk on it, but it sagged, buckled and squeaked when attempting to run. And I am not heavy.
With all the above problems, I feel that I paid a premium price for this hotel and did not receive value in return. I want to be very clear, it wasn't a terrible hotel. It wasn't dirty or uncomfortable, but it did not live up to my high expectations (and corresponding high prices) of HIE properties.
February 4, 2013
Rated 5.0 out of 5.0 by msrbanat Excellent Employees and Manager
Great job by all hotel’s personal. I will always try to stay at this location during my visit to the area.
January 30, 2013
Rated 5.0 out of 5.0 by Jessica32 Clean, quiet, large, and beautiful.
This hotel is beautiful, clean, and quiet. A nice touch: outlets on the bases of the lamps. You can never have too many outlets in a hotel room. Our room was near the vending/ice machines and we didn't hear a thing. The rooms and bathrooms were large, beautifully decorated, and clean. We will definitely be back again.
January 25, 2013
Rated 4.0 out of 5.0 by uncsamom Repeat Guests
We have stayed here several times while visiting our son, a student at UNC School of the Arts. Will continue to use this location. Noticed this visit that the floor in our room needed some attention...obviously the vacuum cleaner is not being used in the hard-to-reach places. The area between the bed and the night stands and behind the nightstands needed to be cleaned.
November 12, 2012
Rated 5.0 out of 5.0 by NASCARguy3 Outstanding service and a beautiful room.
I truely enjoyed my stay and the staff was extremely pleasant and helpfull. The property is very well laid out and the rooms are very nice and comfortable, I definatly would recommend.
November 2, 2012