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Rated 4.4 out of 5 by 181 reviewers.
Rated 3.0 out of 5.0 by The room and the dining area could have been cleaner. There was a DQ Sundae left in the freezer and there are spider webs under the towel rack in the room. The dining area needs to be dusted. Plus the room could have been better designed to reduce noises from the room above. You could here the pounding of the feet of guests walking above. This noise was very apparent and annoying. January 22, 2015
Rated 3.0 out of 5.0 by Kerville Holiday Inn Express This is my second stay at this location. I would have rated it five stars except for the following. I was in room 204 and whoever was above hour room, kept walking until 1:00AM. I do understand that this is out of control for the hotel. The problem was that every time the person walked, you could hear a loud squeaking of the floor, similar if the plywood is going to break. This can be verified by anyone in the hotel. I plan to stay in this hotel again in the future, but not on room 204 January 15, 2015
Rated 4.0 out of 5.0 by bed experience the mattress is comfortable but the sheets are NOT. I have never stayed at any hotel where the sheets are tucked in so far at the bottom of the bed that there is not enough sheet left to cover your shoulders to sleep at night. I have stayed here before and I always have to remake the top sheet on the bed so I can cover up properly. The management should lay down in a made bed and see if they are comfortable - I doubt you will be. January 9, 2015
Rated 5.0 out of 5.0 by Relaxing My experience was very relaxing and enjoyable. The hotel was very clean and nice. The beds were extremely comfortable and woke up rested and ready for my day. I would certainly recommend this property to anyone who is staying in the Kerrville area. January 9, 2015
Rated 5.0 out of 5.0 by Everything was super awesome, especially after a 10 hr holiday road trip. This was the best Holiday Inn Express that I have stayed in. From the arrival, accomodations and departure, everything was just what we needed. Cant wait to relax in the Texas -shaped pool in summer. January 7, 2015
Rated 2.0 out of 5.0 by could have been better This hotel I in desperate need of renovations. Even though it is a smoke free hotel the lobby and elevators smelled like smoke. The bedrooms were slightly larger than some other holiday inn hotel rooms. We had spackled walls which had not been painted over. The curtains had stains which seemed to be blood. There were two black hairs found in the tub. The sheets also did not seem changed. The girl at the front desk was nice but could not answer any of our IHG questions. Sorry to say we will not be staying here again. January 6, 2015
Rated 5.0 out of 5.0 by bed The beds were fine, we were close to restronts, and could get around the town easy. Because of the bad weather we had to stay a few extra days. The Front Desk person Mario was very helpful, and I thank him very much. January 5, 2015
Rated 5.0 out of 5.0 by Surprise Port in the Storm We arrived in the midst of a horrible ice storm, and were warmly welcomed and had a very wonderful room without any problems, all my data was available, and all I needed was a valid ID. A beautiful hotel that topped our 10 day road trip beautifully. January 4, 2015
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