Rated 5.0 out of 5.0 by cruiselyn Great place
We would return to this HIE in a heartbeat. Clean & attractive room. Front desk staff very nice, quick and informative. Great recommendation for dinner! (Billie Gene's) Hotel is set back from the road so not too easy to find - just behind the Cracker Barrel.
May 5, 2013
Rated 3.0 out of 5.0 by ltgcecilturtle13 Problems
Arrived to see that the hotel was under renovation. That in it self wasn't bad. The guy at the front desk seemed more concern with other things than to acknowledged that I was a priority club member . I was early and allowed for that. I was told that it would be about 45 minutes before he could have a room ready. I went out and finished up some things to give them time to get the room ready. Came back an hour later, still not ready, I asked if they had any upgraded rooms available, no that they would not up grade me to that level of room. So an hour and a half later I finally got a room. Once inside the room, I discovered the ice box did not work. I called downstairs and spoke to a different desk person since the first one went home, she move me to an upgraded room at no extra cost.
I was told that the reason for the slow turn around of the rooms was they were short handed. They have three floors,and one was down for renovation, I guess that meant that the other two floors were too much for the on hand staff to managed.
April 8, 2013
Rated 5.0 out of 5.0 by grammajet Beds
I hope the new beds are more comfortable, the current ones are very hard!
March 29, 2013
Rated 4.0 out of 5.0 by AntiqueHunters A Good Place To Stay Even While They Are Remodeling
Although the hotel was in the process of remodeling the check-in & check out was easy. The staff was very friendly and gave us an excellent recommendation for an evening dining meal at The Cracker Barrel which is next door. The room was clean and comfortable with an excellent view of Kerrville. Lots of pillows - ample fresh towels and a clean bath room area. Right away we found the toliet would not flush properly and the shower head was frozen in place but using some home plumbing techniques we adjusted them and put both in good working condition. The breakfast area was bright and clean. Plus to our surprise they had regular scrambled eggs and not those YUCKY! standard folded egg omelets with cheese.The scrambled eggs, hard boiled eggs plus the biscuits and sausage were very tasty and the gravy was just right - thick with lots of chipped beef. The cinnamon rolls and muffins were fresh & warm and there was an excellent variety of cereals with fruit and yogurt. Also, a variety of healthy juices and lots of good hot coffee .
We're looking forward to our next stay at the HI in Kerrville..
March 18, 2013
Rated 2.0 out of 5.0 by StuRB Check in and Plumbing
Stay at several Holiday Inns with consistently good results. Unfortunately, this stay did not meet the standard.
At check in my keys did not work. Was on the third floor with a cart full of baggage that could not be left in hall. Once i was in t room the televiion remote did not work.
Next AM I discovered no plumbing fixture on the tub faucet. Nothing but bare threaded pipe. Could not shower with no shower valve...bad hair day.
February 25, 2013
Rated 1.0 out of 5.0 by Badchoice7 Bad experience, old, not worth it, never stay here
It is anold hotel where all the furniture were in bad shape, very expensive for what I received.
I never thought Holiday would allow a franchise to be this bad.
February 15, 2013
Rated 4.0 out of 5.0 by Oince Under remodel
The staff made this property, everyone was very kind and helpful, couldn't have asked for more.
Room was very clean, it's showing some age especially in the bathroom but tolerable.
The hotel IS under remodel, the entire 3rd floor is in the process. The noise wasn't an issue however, I'd have liked to know if advance so I could decide to stay there or go to a nearby HI Express.
The pool and hot tub are not accessable and especially the hot tub was full of green algae and sludge. Very unsightly out the balcony.
If you're a light sleeper the I-10 noise might be an issue.
February 4, 2013
Rated 5.0 out of 5.0 by WinterTexans WinterTexans
We have stayed here for several years and always enjoy this property. This year they were remodeling and we couldn't get "our" room but had one that was just as nice. We like that they offer smoking rooms and have the balconies in many rooms. The property is always clean (even during renovations), there is a guest laundry and their breakfast room is nice and large. The suites are great with an extra room and the bedroom area is huge - king or two queen rooms. They have fridges and micros in the rooms too. We intend to make this an annual stop on our way south. Thanks!
January 31, 2013