Rated 4.1 out of 5 by 142
Rated 1.0 out of 5.0 by ann1612 dirty bath and loud music. my stay was ruined.
got a dirty bath, a room facing air extractors, loud music downstairs. Although Manager tried his best to solve the issues and i was offered a free breakfast for the dirty bath (they refused to give a refund or a discount), my precious time for revisions was lost (I was on a study trip) together with my precious sleep.
September 25, 2014
Rated 5.0 out of 5.0 by tina3010 Lovely hotel, breakfast not so good
I don't usually use Holiday Inn but was very pleased on arrival. Friendly staff, helpful and welcoming. The room was lovely although the shower head needed attention, I advised reception. Breakfast was expensive so had high expectations but was disappointed. Had to ask for a juice glass and some of the cooked breakfast had ran out and what was left was not very good. I would return in the hope that this area would improve
September 24, 2014
Rated 4.0 out of 5.0 by Mahagony Thanks staff
I left my glasses at reception when I checked out. The staff there had found it and kept it safe, so that when I phoned them about it they were able to get them to me with another guest who was coming to London.
The hotel was quite comfy, but there was a feeling of being isolated in the country.
Attended a banquet there. The food was very disappointing. Roast potatoes like golf balls and roast beef like leather.
I have enjoyed better stays at other Holiday Inns.
September 24, 2014
Rated 4.0 out of 5.0 by mainmission Comfortable room, in good environment
My stay was generally quite pleasurable, but I was disappointed in the water pressure of the shower, and lack of wash cloths. But the staff were friendly, and helpful.
September 18, 2014
Rated 4.0 out of 5.0 by Carl796 Great Hotel
Very nice hotel in a rural-type location, nice rooms with comfortable bedding.
Excellent service and amenities.
Would recommend highly.
September 15, 2014
Rated 4.0 out of 5.0 by seamimr59 Pleasant staff, convenient location
My daughter and I were in the area for the Horse Trials at Burghley. It was a last minute decision to go and we felt fortunate to find the accommodations at Holiday Inn Peterborough. Our room was sufficiently sized for the kind of stay we were there for, and having a decent restaurant/bar on size suited our schedule perfectly. The location enabled us to get to our destination and back easily each day. The staff was very pleasant and was even able to cheerfully find a pillow that suited me better when those in the room were not sufficient.
My only negative comments are slight irritants and would in no way prevent me from returning to this accommodation next time I'm in the area.
The twin beds were perfect for my daughter and I traveling together. I would have preferred a softer mattress, but have slept on harder so not a huge deal. The internet was great once we learned about getting the codes. It was a slight irritant to have to keep getting those codes as they expired ever 12 hours, but again, manageable. Our door didn't close very well on it's own, and we had to make sure to slam it to ensure it was latched before we left the room. But, again, these were just minor irritants to an otherwise very pleasant stay.
September 12, 2014
Rated 4.0 out of 5.0 Great staff
Helpful and friendly staff. Nothing was too much trouble
September 10, 2014
Rated 5.0 out of 5.0 by Kiteflyer Excellent stay, efficient service
Relaxed atmosphere and comfortable room. Service at dinner was very good, and the food was varied and tasty. All in all a good place to stay for business travel.
September 9, 2014
Rated 4.0 out of 5.0 by The Dane2 overall good..
Very clean hotel and very professional staff and the food is good. Room décor is a little dated and plug sockets aren't too easy to access for chargers etc.. (hard to fit chargers into plug socket due to where they are fitted). Bar/lounge area gets quite noisy and we were trying to do a business meeting but other guests were very loud and made it hard.
September 6, 2014
Rated 5.0 out of 5.0 by bob2405 s chubb
very clean tidy efficient and homely would recomend and stay again
September 3, 2014
Rated 5.0 out of 5.0 by Louise12 Holiday Inn Peterborough West
Read a few reviews beforehand, wasn't sure what to expect. I was traveling with my partner and two teenagers. In the past we had family rooms now we required 2 separate rooms, our email to the hotel was given a prompt reply allocating us adjoining rooms,which were perfect. When we arrived even though they were busy with 2 weddings, nothing was too much trouble, the staff were friendly and polite, answering any questions with a smile, very good service, replacing a remote control within minutes. Rooms were clean and the food in the restaurant was lovely. would definitely recommend and stay again.
September 3, 2014
Rated 5.0 out of 5.0 by Blademan GREAT 24 HOUR STAY
From start to finish my self and my youngest son felt like kings ,great accommodation ,clean ,modern and friendly .It was only a one night stay but it was the best place we stayed over the full two weeks i had off with my son.I would defo stay at a Holiday Inn again,thanks again for a great memory.
August 26, 2014
Rated 4.0 out of 5.0 by Steve 306 Clean quiet friendly stay
No problem with the room, check in and staff, leisure facilities really good. My only regret is the food is very limited in the dining area. Could do with a revamped menu and better choice.
August 23, 2014
Rated 4.0 out of 5.0 by richardjo Meets expectations
Good location for a quick overnight break while travelling to the north-east. Hotel fully in line with my expectations of Holiday Inn.
August 22, 2014
Rated 5.0 out of 5.0 by Rita37 Friendly Staff
Visiting this area which we find convenient for Rutland Water and surrounding countryside.
August 22, 2014
Rated 5.0 out of 5.0 by Rosie21P Great Hotel
This is the 5th time my family and I have stayed at this hotel. The location is very quiet and the service, staff, food, rooms and facilities have always been excellent. We've used the hotel as a stopover from the north when travelling to France and vice versa and have never been disappointed. We have also used the hotel for a weekend stay when exploring Peterborough, Stamford and the Deepings. In fact we no longer look for other hotels now and just book this one every time. I can thoroughly recommend it.
August 21, 2014
Rated 5.0 out of 5.0 by Hainton Very good experience
Hotel is run to a very high standard. Staff were always available and ready to help. The wheelchair accessible room was very well thought out and particularly spacious. Unfortunately access to the room required the use of a stair lift that presented a bit of a hazard as it was very close to an overhanging mezzanine at head height.
Although most meals were very good, the Beef Wellington was not.
Parking was very good and convenient.
August 19, 2014
Rated 4.0 out of 5.0 Consistently Good
I stop in this hotel, probably upward of 80 nights a year and I never have the need to complain.
The staff are always very welcoming, helpful, efficient and attentive.
Rooms are comfortable, clean and functional.
August 19, 2014
Rated 3.0 out of 5.0 by kookachoo Average Stay
I sometimes wonder if any of the people leaving reviews have ever stayed in a hotel before. Based on the reviews I was really looking forward to my stay at this Holiday Inn.
It is fair to say that they called me as soon as I had arrived in my room to ask if everything was ok: which is the first time it has happened to me in the UK. I advised I assumed it was since I had only just walked through the door, so maybe the timing of the call was too soon.
The room was almost as tired as I was upon check-in, it is fair to say that this property is overdue a lick of paint or update to the soft furnishings. The pillows were marked up firm and soft, with no distinguishable difference between them. The room however was spacious, with black out curtains and drapes.
Upon entering the bathroom I was pleased to see a bath with fixed overhead shower however upon a second glance I then saw the blackened grout and sealant around the bath and tiles; which soon put me off taking a bath.
When my room was serviced after the first night, the window had been left wide open leaving my room to feel like an ice box.
Provisions of tea, coffee, and fake milk sachets were bountiful however no biscuits or indeed a bottle of water was provided which is terrible from a 4 star hotel in this price range.
I used the fitness facilities and was advised at 9.45pm just as I was about to set foot in the swimming pool after spending 20 minutes in the steam room (wondering why it was not getting warmer) that that "we throw you out at 9.45". Other than the signage advising that the pool hours were until 10pm; I do not recall any other sufficient information advising me of this fact; so that was a disappointment.
Breakfast was an 'ok' affair with a buffet selection although there was little in the lack of taste.
I have resorted back to the Holiday Inn Express which is £30 less a night, and whilst it doesn't have any lesiure facilities and the 'free' breakfast is hit and miss as to what is provided; I cannot justify the extra cost for what essentially is a non-upgrade.
August 18, 2014
Rated 5.0 out of 5.0 by P.J. 133 Slightly small room. good food and service.
Only two problems with an otherwise good stay: 1) not enough room to get round suitcase when opened up on case stand and 2) disappointing surroundings in small dining room.
Restaurant service was excellent. One expects this from senior staff but young waiter James was just as good.
Having requested 131 or similar because of a difficulty with walking, it was annoying to be right atr the end of the corridor in 225.
August 14, 2014
Rated 5.0 out of 5.0 by Shaun88 Great staff
I stayed here for 5 weeks and it was amazing, the staff were great and would sort anything you needed. Ann one of the waitress at breakfast was so nice she always had a smile on her face and would always have a chat with us, every morning she would have our table ready and pots of tea waiting for us. Reception staff are very friendly and always had our wifi codes ready for when we got back to the hotel. Brilliant hotel and I highly recommend for people to stay here because it is very relaxing with amazing friendly staff that give first class service.
August 9, 2014
Rated 5.0 out of 5.0 by rover 213 2nd time
its our second time at this hotel, and will continue to use this one in the future, The staff are always helpful and friendly ..the car is safe in hotel car park which is important to us as we drive an old classic car.The food is fabulous and good value.We look forward to re-turning in the future.
August 7, 2014
Rated 5.0 out of 5.0 by Rgbargee1 Enjoyable place to stay.
Very happy with everything at this hotel. Staff were excellent and the room was quiet and comfortable. The dinner was very good as was breakfast. We will stay here again when next in the area.
August 7, 2014
Rated 5.0 out of 5.0 by hektor03 Consistently excellent!
I stay at least once every week and have to say that ALL the staff are wonderful, from the reception to the dining room and breakfast team. My room is always as I want it and I am always made to feel very welcome. 10/10 guys and girls, thank you.
August 6, 2014
Rated 5.0 out of 5.0 by cjb81 Overnight stay
Made to feel very welcome. Excellent comfortable room.
Food very good
August 5, 2014
Rated 5.0 out of 5.0 by pickyfromSYorkshire Executive points stay
We were warmly welcomed and greeted as Platinum members. It was so pleasant to be able to book an executive room using points and we were even more pleased to find that the room was already being cooled by the a/c as it was a very hot day.
We were tired and hungry so went down to dinner (very good food) and then for a pleasant walk in the grounds. We were able to catch up with e-mails and did manage to watch NetFlix on our tablet although we had difficulty maintaining our internet connection at times. We were in a very quiet section of the hotel and turned in for an early night after a long soak in the bath and were pleased with the soft comfort of the towels and bathrobes provided.
We slept well in the very comfy bed and awoke early to go for a swim at 6;30 am. Having bathrobes available makes all the difference to using the Health Club.
Breakfast was excellent and the food of a good quality. We had to cut our trip short but there was no problem in leaving early and we will definitely be back.
August 5, 2014
Rated 5.0 out of 5.0 by Gemma24 Excellent Customer Service
I've stayed in this Hotel on a couple of occasions and will definitely be returning.
The Hotel offers a first rate service and it's the first time I've stayed in a Holiday Inn, where they actually ring you to enquire if everything is alright with your room. They rang again to enquire if I had enjoyed my room service.
Holiday Inn should roll this out to all of their Hotels, as this is the personal touch that customers like and want.
I have a club card, which I really value and being a Gold member and with room availability they upgraded my room.
On entering the room, I had been provided with welcome gifts of pringles and chocolate. A really nice touch to make the stay more pleasureable.
Top marks to this Hotel for their attention to customer service.
August 5, 2014
Rated 4.0 out of 5.0 by acaciatopi Business hotel
Pleasant hotel to stay at for business. Food has improved recently and staff are always pleasant. Can be a bit expensive though - but it seems to be fairly typical for the area.
August 1, 2014
Rated 5.0 out of 5.0 by tigers51 comfy bed
we stayed one night in a hotel where normally I can write the first night off for sleeping, but here I slept very well
July 31, 2014
Rated 2.0 out of 5.0 Service!
Nice place, but that's where it ends-service is a real let down. Expected so much more from the Holiday Inn because of the name/brand. Reception staff not polite and restaurant staff incredibly slow.
What a let down.
July 28, 2014