Rated 4.3 out of 5 by 67
Rated 4.0 out of 5.0 by David5806 Good service, nice friendly staff. Bed was not the best.
Bed was not the best. Woke up with a sore back and not very rested.
February 20, 2014
Rated 5.0 out of 5.0 by Appraisalqueen Family Time
Great place to stay. The whole experience was wonderful
January 3, 2014
Rated 5.0 out of 5.0 by Cjc1965 Great staff!
The knowledge of the staff and friendly service was most appreciated!
November 29, 2013
Rated 5.0 out of 5.0 by Purpleurple Nice Jacuzzi tub!
My husband and I went for our anniversary. We had a great stay.
November 27, 2013
Rated 4.0 out of 5.0 by allanorn Good room, challenging parking, great location
I stayed here two nights to visit a couple of national parks in the area. For visiting Mount Rushmore, this property's location can't be beat - it takes maybe six or seven minutes tops to get to the park entrance from walking out of the hotel.
It is a busy location. There were lots of families with kids around the pool area. If you're looking for a dead-quiet place to chill out, this isn't the Holiday Inn location I'd recommend. The rooms are as quiet as you can expect and on par with other Holiday Inns and HI Expresses. The room was well maintained, the bed was comfortable, and the cleaning staff was very good.
No upgrade as a Platinum member, but there may not be a room type to upgrade to at the property. Breakfast fare is the typical Holiday Inn Express food.
The primary downside of the property is that parking is a little thin. There aren't a ton of spaces on-property. I was fortunate to find on-property parking when I needed it, but it's conceivable that you need to park on the street. The off-property parking apparently has lots of signs, restrictions, and is backed up by the city who apparently has the towing companies trained like vultures circling a wounded animal. The staff warned me of this and it pays to be mindful of the parking restrictions.
If you're OK with lots of families with kids and/or need a closer hotel to Mount Rushmore, I definitely give this location a thumbs-up.
November 13, 2013
Rated 4.0 out of 5.0 by Deathdropp Great experience
Overall great experience staff was friendly room was clean and spacious. Keystone was a beautiful town try BarLee's next door tasty food!!
November 9, 2013
Rated 3.0 out of 5.0 by His2ryBuff It was Fine
I was expecting a bit more from this property as the photos made it seem a bit more of a luxury hotel than it turned out to be. There were a few problems with our stay. The elevator door would only close if you walked out of the elevator than jumped back in before the door closed. I used the stairs after the first two times.
Also our toilet would run unless you flushed it twice. We told the people at the desk and they wrote down a message to check and get it fixed. I assume that they did.
The desk staff was nice enough, but I've had much friendlier at most other hotels. The free breakfast was sufficient, but again, I've had much better.
If the price was right, I would stay here again, but I wouldn't pay extra for it.
November 4, 2013
Rated 5.0 out of 5.0 by MamaMia69 Very nice
I have no complaints. It was very clean and the room was comfortable. Beds were comfortable. Staff was pleasant & polite. I thought it was a little pricey but I also know it was the tourist season & tourist area.
October 15, 2013