Rated 4.2 out of 5 by 24
Rated 5.0 out of 5.0 by MidwestJul We LOVE Holiday Inn Expresses!
Well worth the money to stay here. Highly recommend this hotel.
June 15, 2013
Rated 1.0 out of 5.0 by NoelandLindsey Dirty underwear to greet us. No, really...
After 9 hours of car travel with four young children, we arrived at our hotel around 9 pm. Within a few minutes of arriving in our room we were disgusted and horrified to discover some manky men's underwear wrapped around the shower head. My children then discovered a half empty bottle of Dr. Pepper in the freezer compartment of the fridge. The front desk moved us to another room and took $20 off per night (less than 15% discount). We had to load all our stuff up and haul it and our 4 tired children all the way over to the elevator (we were in a room farthest from the elevator), up 2 floors and then all the way down to the end of that hallway at close to 10 pm. The new room we moved to had the worst made beds I've ever seen in a hotel, not to mention the most uncomfortable. The white bedding was dingy, the fold out bed useless. It was uncomfortable for my 6 year old daughter who weighs 40 pounds and comfortably sleeps pretty much anywhere. The morning after we arrived, I moved the luggage table out of the closet and discovered a huge pill on the floor. We contemplated switching hotels but were terrified as to how horrible any others might be if a Holiday Inn Express was this bad. I spent the entire stay grossed out and stressed out. This is by far our worst hotel experience while also being the most expensive rooms we've ever booked. I have no idea how this hotel has gotten such great reviews everywhere online. Yes the breakfast was good, but that was the only thing this location had going for it. We definitely plan on returning to visit the Black Hills and there is not the slightest chance we will return to this hotel and we will pause before choosing to stay at any Holiday Inn hotel now. We are reasonable people with reasonable expectations of a hotel stay but this was just too horrible to not say anything. Disgusted and disappointed.
June 7, 2013
Rated 5.0 out of 5.0 by KAK16 Friendly staff, nice room, and great service.
Staff at the desk were very friendly and helpful. They were quick to respond to a request for a repair. Rooms were clean and comfortable.
June 3, 2013
Rated 5.0 out of 5.0 by jdintexas Great location, staff and accommodations
No complaints whatsoever. Good service, friendly and efficient staff. Very helpful with all types of typical tourist questions !! Stayed 2 nights...wish it could have been longer. Good breakfast..fabulous cinnamon rolls !!! Very cute town. Beautiful area.
May 31, 2013
Rated 5.0 out of 5.0 by Seglerdl Excellent
We enjoyed the stay in the snow on our way from Baltimore to Vancouver CDN
May 29, 2013
Rated 2.0 out of 5.0 by kennedy1 Problems,problems,problems
Overall average property--needs updating ie carpet,furniture,bathrooms. Stayed at some other HIE's with no issues,very comfortable and better pricing. Will not recommend this property to friends that are visiting the area later this year
May 28, 2013
Rated 5.0 out of 5.0
by zhannaf A fantastic stay
The first thing you notice upon entering is the lobby looks like a hunting lodge. Rooms were fantastic, internet service superb, and the closeness to walking distance of historic Keystone was a great thing as well. If I had any complaint it would be parking, as there seemed to be way too many employee only designated space and guest spaces limited. Working for an institution where we have parking permits (that we pay for) it's more like a finder license , not a guaranteed space, and out patrons have priority and first dibs on parking. With the multitude of employee only spaces, most assuredly over 1/2 of those could have certainly designated as guest spots.
May 21, 2013
Rated 4.0 out of 5.0 by Evonne Amenities
Would be nice to have microwave and refrigerator in room. Can't remember last time a hotel didn't have them!
May 17, 2013