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Rated 4.4 out of 5 by 209 reviewers.
Rated 3.0 out of 5.0 by Accommodating the client I had made a reservation for Keystone, SD. I was traveling with my mother who is 86 years old and got behind in our travels. While driving through Custer, SD I noticed another HIExpress and stopped in thinking I could transfer my reservation from Keystone to Custer, but Keystone wouldn't accommodate my request. So I drove on to Keystone. What happened to taking care of the customer. Why book with a chain if you can't make a change of reservation? Pretty disappointed in the service. October 15, 2014
Rated 5.0 out of 5.0 by Visit to Mt rushmore The Hotel is located in a convenient location on the way to Mt . Rushmore. The rooms were maintained very well. The beds very comfortable. Good coffee. The breakfast was very tasty and plentiful. The staff was very helpful. We were looking for a lost article not sure if left here or somewhere else. The staff worked hard to see if they had it and promptly called with their results. The staff was very helpful. A good place to stay. October 15, 2014
Rated 5.0 out of 5.0 by Comfortable - relaxing Staff was prompt and polite. Room was clean. Beds were great. Parking was easy. Breakfast had nice variety. October 14, 2014
Rated 5.0 out of 5.0 by Nice Hotel Great location, breakfast was good and so with the wireless internet. October 14, 2014
Rated 5.0 out of 5.0 by Excellent service We were very satisfied with the Holiday Inn Express in keystone. The staff was friendly and knowledgable, breakfast excellent and the room very comfortable. October 14, 2014
Rated 5.0 out of 5.0 by Great stay close to Mt. Rushmore Nice rooms and decent price. Close to Mt. Rushmore, Custer State Park. One of the staff recommended the Gas Light restaurant in Rockerville. It was also good with good prices. October 13, 2014
Rated 5.0 out of 5.0 by great location perfect location for visiting Mt Rushmore and the blackhills October 8, 2014
Rated 5.0 out of 5.0 by Comfotable room and great staff The front desk staff were very friendly and helpful. The people serving the breakfast were like old friends. We stayed 2 nights. The bed was a little uncomfortable but I think that was because we are used to a firm bed. October 8, 2014
Rated 5.0 out of 5.0 by Vacation stop over Staff exceptional. Room spotless and comfortable, no smells as found in some other brands. Sound nights sleep. October 8, 2014
Rated 5.0 out of 5.0 by Clean and close to everthing Room was clean staff was nice and it is close to Mt. Rushmoore. October 7, 2014
Rated 5.0 out of 5.0 by Beautiful hotel close by Mt. Rushmore Lovely, comfortable room in a great location in the heart of Keystone, two miles from Mt. Rushmore, with very friendly hotel staff members. Breakfast was ample and satisfying. Parking was convenient. October 6, 2014
Rated 5.0 out of 5.0 by Good place to stay This was a great experience for me and my family. The hotel was a great place to stay and relax and the staff was friendly. October 3, 2014
Rated 5.0 out of 5.0 by Great Breakfast and friendly staff We(the Rowleys and Bullards) enjoyed our stay in the Holiday Inn Express in Keystone. Lawanda and Becky( the staff) were wonderful and friendly. Lawanda created 3 precious signs for Marilyn Bullard's birthday on Sept. 27th. She put the signs in the breakfast room and Marilyn was totally surprised. When Marilyn saw them the room sang Happy Birthday to her. It was wonderful. It is always good to have staff who care about the people in the hotel. Holiday Inn Express can be proud hiring good people. October 2, 2014
Rated 5.0 out of 5.0 by Great experience The staff went over the top to take care of our needs. We needed to leave the hotel at 4:00 am for the buffalo round-up in Custer park and they were able to accommodate us with. some breakfast to take with us at that early morning hour. It was a short night but a good experience October 1, 2014
Rated 4.0 out of 5.0 by Nice hotel in a good location This hotel is set back a little from the main street so it is quiet, but still close enough to be within walking distance from the bulk of restaurants in the area. September 30, 2014
Rated 5.0 out of 5.0 by Buffalo Round-up The stay was very pleasant, breakfast was served early to accommodate us. And it was very good. With in walking distance to all the shops. September 30, 2014
Rated 5.0 out of 5.0 by A pleasant stay at the Hoilday Inn Keystone The hotel looked welcoming when arriving. Michelle at the front desk was friendly and even though it was the end of her shift, she treated me like I was the first person of the day that she was accommodating. The older gal at the breakfast room was very friendly and helpful. My son and I swam in the pool the night we were there and the water quality was very good and the pool area was clean. The suite was a good size and although it lacked hand towels, one call and some were soon delivered. Lube the door hinges from the parking lot door all the way to the guest room bathroom. I'd stay there again. September 30, 2014
Rated 5.0 out of 5.0 by We had a great time. The staff was outstanding. Easy check in. The lobby was nicely appointed. The breakfast had more variety than most hotels/motels we visit. The breakfast area was well organized and easy to use. The outside tables offered a nice place to sit and enjoy the surroundings. We walked to the boardwalk for dinner which was very handy. I enjoyed the short walk to the old downtown and gold mine. Overall, an outstanding evening in Keystone. September 27, 2014
Rated 5.0 out of 5.0 by Excellent Hotel My husband and I stayed here for two nights on vacation. The hotel is beautifully decorated and very clean. The staff was very welcoming and knowledgable about the area. It's far enough off the main road that it's very quiet but still within walking distance and very convenient to the restaurants and shops. A very short drive to Mount Rushmore and many other sights. The breakfast was absolutely delicious. And the breakfast staff were so friendly and keep everything full. We will definetly stay here again. Thank you for making our vacation so enjoyable September 26, 2014
Rated 4.0 out of 5.0 by Uncomfortable bed The mattress was not at all comfortable so I had to sleep on the pillows. September 25, 2014
Rated 4.0 out of 5.0 by Holiday Inn Express--Keystone, SD Overall the hotel was very good. Free breakfast was ok, you get what you pay for. Staff was very friendly and helpful, especially regarding restaurant and directions to attractions in the area. The king suite room was comfortable but the lighting needs an upgrade. Too dark in many areas. September 24, 2014
Rated 1.0 out of 5.0 by Avoid this Hotel A dirty place with a nasty staff that was unhelpful and rude. The hotel was noisy with slamming doors all night and angry voices heard through the walls. The sheets had not been changed since the last guest. The hairdryer was broken in the room. A nightmare of a stay. September 24, 2014
Rated 5.0 out of 5.0 by Very nice room and good service. This hotel was convienently located and easily accessable. The rooms were very nice and the breakfast was very good with a nice selection of food. The hotel staff was very friendly and helpful. September 23, 2014
Rated 5.0 out of 5.0 by front desk staff was friendly and had good sense of humor. They were helpful in planning routes and time frames. also enjoyed the lobby. it was quite comfortable. September 21, 2014
Rated 4.0 out of 5.0 by Good location It was a good experience; the staff very nice and helpful. But I thought the rate was too high. Had I known about all the other possibilities in the immediate area, I would have checked for a better rate. September 21, 2014
Rated 5.0 out of 5.0 by clean, comfortable room clean, comfortable room. the lobbly was beautiful and breakfast with bacon was very good. September 21, 2014
Rated 5.0 out of 5.0 by Mt. Rushmore Vacation We stayed at this Holiday Inn Express when visiting Mt. Rushmore. It was the perfect location for walking to shops and restaurants in the area. It was also a very short drive to Mt. Rushmore. We couldn't have been more pleased with our room and this facility. September 20, 2014
Rated 4.0 out of 5.0 by Good hotel Overall very good. Good staff. Hotel is in a good area of town, away from major traffic. September 20, 2014
Rated 5.0 out of 5.0 by Great Location The hotel was excellent. The staff were warm, welcoming, and extremely helpful with our needs and directions to the many landmarks in the area. The lobby décor matched the location. Will highly recommend this hotel to others! September 17, 2014
Rated 5.0 out of 5.0 by Very good stay Holiday Inn Express usually is my choice lodging place, as I used to travel with the brand hotels a lot. This time, it didn't disappoint. The hotel business is so competitive, so that's kind of expected. We stayed the Fairfield also, and found them to be very competitive also. That's what drives them to do one better than the other guy, and we benefited. September 17, 2014
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