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Rated 4.3 out of 5 by 67 reviewers.
Rated 5.0 out of 5.0 by Keystone & Mt. Rushmore We drove in to Keystone without any reservations anywhere. So happy that you had a room available for us. Wonderful staff!!!! October 4, 2013
Rated 5.0 out of 5.0 by Best Place to Stay in Keystone, SD Friendly staff, lovely decor, clean and comfortable room, and plenty of breakfast choices. We moved from another horrid hotel on the hill and HI Express was very gracious about finding us a great room even though we did not have a reservation. We have stayed at several HI Express and have never been disappointed. September 26, 2013
Rated 4.0 out of 5.0 by Over All Accomadations The staff was pleasant and helpful taking time to answer questions, checking us in early, and giving directions. We enjoyed the rustic décor of the lobby. The hotel is convenient to the main street, restaurants and shops. Parking can be a challenge. The coffee was very weak and watery tasting. Each morning our group would hope it would improve - but it did not. The breakfast room was too small to accommodate the number of guest. Because the breakfast room was so busy the staff was unable to keep up with replenishing the food and keeping the tables clean. Over all it was a good stay. September 26, 2013
Rated 4.0 out of 5.0 great room poor service The hotel was very clean, the room was great but it lacked information. There was no folder in the room explaining how to use the phones. What time breakfast was etc. Tried calling desk for info. Buttons didn't work on phone. Went down to desk and they told me the housekeeping button, wake up call button, front desk button didn't work. Had to dial 0. No were in the room did it tell you this. The night before we were leaving I tried to call the front desk to leave a wake up call, we had a 6:30 am flight. The phone rang 15 times and no one picked it up. I set the clock in the room and gratefully it worked. The next morning a bill was waiting under our door. It stated we can leave the room key in the room or bring it to the front desk. I brought it to the front desk, and guess what, no one was there. A little sign said at that time a day the receptionist would be in the dining room, so I left the keys on the counter. September 25, 2013
Rated 4.0 out of 5.0 by ROOM The room was quiet and clean. We asked for two rooms near each other and this request was honored. It was nice to be close enough to walk downtown for dinner. September 22, 2013
Rated 5.0 out of 5.0 by Great Stay The closest Holiday Inn to Mt. Rushmore. Very convenient. The staff was very friendly. The premises were clean. I would return. September 21, 2013
Rated 3.0 out of 5.0 by Good location A little older but comfortable for a couple nights. Convenient to Black Hills sites and tourist shopping. September 16, 2013
Rated 5.0 out of 5.0 by Good value. Overall very nice. Great lobby and good service. A little disappointed that there was no fitness center. Would stay here again. September 15, 2013
Rated 3.0 out of 5.0 by NEEDS UPGRADE Hotel is not up to hilton standards, but the staff is great September 10, 2013
Rated 5.0 out of 5.0 by Great staff We thoroughly enjoyed our stay at the Holiday Inn Express in Keystone. What was the most impressive was the person who checked us in at the front desk, Brandyn. He was such a nice and friendly young man. He made great recommendations for dinner, as well as just having a very personable attitude. If he didn't live so far away, we would have tried to recruit him for my husband's business. September 3, 2013
Rated 5.0 out of 5.0 by great service The front desk was exceptional ! Helpful w tips for us tourists. Clean rooms and tastefully decorated . Althou our sons room had no FRIG or coffee maker . Odd. September 1, 2013
Rated 2.0 out of 5.0 by Leaking windows We have stayed in many Holiday Inn/Express hotels using our Reward points which is a great service. However, this particular hotel was the worst we have stayed in. Overall the rooms could do with a refurbishment (the pool area however was fantastic). During our three night stay there was a really heavy thunderstorm and it rained so hard it came through the top of the windows and leaked into the air conditioning unit. This was brought to the Reception staff's attention and we were told that we could ask for more towels to mop up the rain if needed - which we had to do! When we left it was mentioned that the manager would be in touch to refund some of our points - we are still waiting. August 27, 2013
Rated 5.0 out of 5.0 by Mt Rushmore Trip Excellent time at the Keystone facility, pool area was very nice area to relax in after walking around the town. Breakfast was very good, hot and always refilled before the items were even low. All the employees my wife and I dealt with were awesome, including all the questions about the area and what to do. August 26, 2013
Rated 5.0 out of 5.0 by Nice hotel Vacation trip from the Twin Cites to Sante Fe and back through Keystone brought us to the Holiday Inn Express. We have been here before. The room was quite nice. The king bed was comfortable, could use better quality pillows. Chairs at the sitting area of room could be higher. Tried to sit there and the table came to my chin. The bathrooms were clean and up to date. New couch/hide a bed. Staff was very helpful. Beautiful area to see the sites. I would go back again. August 25, 2013
Rated 2.0 out of 5.0 by Not worth the money Smelly room, way overpriced, the bed was comfy but the room was dismal and dated. August 24, 2013
Rated 4.0 out of 5.0 by Quiet room. Close to Mt. Rushmore. The hotel is quiet and close to the Main Street of Keystone. All of the attractions in Keystone are within walking distance. Mt. Rushmore is only a five minute drive away. Room was expensive paid much less on our trip for similar rooms. August 23, 2013
Rated 5.0 out of 5.0 by Near Rushmore and Crazy Horse Monuments Stayed in this Hotel because it had the most flexible cancellation policy of the hotels in Keystone. Great location, could walk to downtown, but tucked away off a quite street. Nice clean rooms and a great free breakfast buffet. I would recommend this hotel to anyone who wants a nice home base to see Rushmore and other attractions. My daughter also liked the hotel lobby which had many stuffed animals. August 20, 2013
Rated 4.0 out of 5.0 by Suite? The room I booked was described as a king suite w/ sofa bed. Well there was a king bed and a sofa bed. But placing the sofa in a nook between the door and the bed does not constitute a suite. So if you are looking for a suite, this is not the place for you. The breakfast, staff and cleanliness were all up to par. The parking was a challenge as the spaces in front if the hotel are not the hotels property. You are instructed to go out to the parking and look for a spot and if there isn't one the staff will help you. The staff ja to park me in a hole by the business next door but still in the lot. Overall decent hotel. August 18, 2013
Rated 5.0 out of 5.0 by Very nice for the Black Hills I was amazed at how quiet our room was. Keystone itself was very, very loud because we came during the Sturgis rally, but we couldn't hear any of it in the room. Everything was nice and clean. Breakfast didn't vary much, but it was fine. I was hoping for waffles, but they had biscuits and gravy instead. It was expensive for the area, but it was also a lot nicer than most of the other motels. I was surprised when I got charged for the room when I made the reservation. The cleaning staff forgot the coffee one day, but gave us extra the next, so that was okay. They sent coffee up the day they forgot. They even put towels out for the people to clean their motorcycles with. The pool was clean and nice. August 12, 2013
Rated 4.0 out of 5.0 by Excellent Stay, friendly staff Friendly Staff, Great Receptionist, Pool Facility was very nice, staff was kind and made every attempt to make our stay pleasant August 11, 2013
Rated 5.0 out of 5.0 by Great Service and Beautiful Room We want to thank the staff for making our stay a great experience. . . not only there, . . .but helping us plan our future dates at the Durnago hotel. Starting at the top with the General Manager Cassie, Asst. Manager Laura, and support staff . . . Taryn, Lawanda, and Jacob. From needing access to internet for work on the road. . . to everything we could possibly ask for . . . they were the best!! The Staff were Very kind, Understanding, and Friendly!! It made it easy to choose the Holiday Inn as we went on our way. The room was Beautiful and comfortable. A home away from home. Can't thank them enough for a great stay. August 5, 2013
Rated 5.0 out of 5.0 by Nice Location On our family trip to the Black Hills, this made a great stop to see Mount Rushmore, like the location in Keystone. the property is close enough to walk to the town of Keystone. August 5, 2013
Rated 5.0 out of 5.0 by Keystone, SD Good place to stay, but no microwave and refrigerator. Conveniently located near the myriad of things to do including Mt. Rushmore and Crazy Horse monuments. July 26, 2013
Rated 5.0 out of 5.0 by very relaxing experience the hotel was at very convenient location. We had very comfortable stay and good breakfast.The hospitality was excellent. Thanks to all staff members for very excellent Housekeeping.sight seeing July 25, 2013
Rated 5.0 out of 5.0 by Very nice Family suite was perfect for our group of 6. Located near several shops & restaurants. July 14, 2013
Rated 5.0 out of 5.0 by Great place to relax! The staff was friendly and helpful. The room was clean and comfortable. The location was perfect. July 10, 2013
Rated 4.0 out of 5.0 by Comfortable bed and great service nice room long time to check in. downtown was easy to walk to.Need more luggage carts. July 7, 2013
Rated 5.0 out of 5.0 by Great stay in Keystone Great stay at this hotel. Staff was very pleasant and answered our questions on directions and activities. July 7, 2013
Rated 4.0 out of 5.0 by SD Visit Hotel was very nice, parking is inadequate... Had a good 2 nights.. great location July 6, 2013
Rated 4.0 out of 5.0 by Great Place - A real SD feel Stay here - nice lobby and rooms. All was modern and clean. Close to everything you need. Walking distance to a bunch of touristy places. I would stay here again and again. June 26, 2013
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