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Rated 4.5 out of 5 by 223 reviewers.
Rated 5.0 out of 5.0 by Exceeded Expectations For the expectations in the town of Keystone, this Holiday Inn Express exceeded expectations. Comfortable stay, clean facility, lots of amenities, and warm, friendly staff. October 27, 2014
Rated 4.0 out of 5.0 by Very soft bed, but great service Overall good hotel. Just be sure you make sure the staff left some shampoo before you get in the shower. October 27, 2014
Rated 5.0 out of 5.0 by Perfect location and amenities We decided to make a last minute trip to see Mount Rushmore. Booked this hotel online because it looked nice and was also close to our destination. It was perfect - the staff could not have been nicer, the location was excellent - and the room was great. October 27, 2014
Rated 5.0 out of 5.0 by breakfast Room attendant was very helpful and friendly. We appreciated that. October 27, 2014
Rated 5.0 out of 5.0 by Great hotel while visiting Mt. Rushmore Nice and cozy hotel in the quaint town of Keystone, SD. Beautiful amenities inside and out. Friendly staff and outstanding customer experience. Rooms are spacious, clean, October 24, 2014
Rated 5.0 out of 5.0 by overall nice quality This hotel was convenient to the many attractions in the Black Hills and was excellent overall. The wi-fi was a problem, which was temporarily resoved, but hopefully it has received a permanent fix. October 22, 2014
Rated 5.0 out of 5.0 by Great lobby Loved it! We will certainly return to this clean and quiet place. October 20, 2014
Rated 3.0 out of 5.0 by One night... I stayed here one night on a cross-country road trip. I had several complaints, which I'm finding to be relatively commonplace among multiple brands and locations... 1. The internet was slow - really slow. 2. The jacuzzi didn't work. I was only there one night, but there were no instructions and I've used them in the past. I was unable to find any timer and the button on the tub didn't turn it on. I didn't waste too much time on it, though - I started looking for it really late at night to try to loosen up my back from all the drive time and I just let it go. 3. The advertised "free hot breakfast" was not hot...except the cinnamon roll (which was excellent). The rest of it tasted terrible and was cold, or hard like it had been reheated over an over again. 4. There was no blackout curtain (just the lacy looking one). I was on the ground level. There was a jacuzzi tub within sight of the window. You put two and two together. Anyone could look right in the window and see everything going on. Not cool. October 20, 2014
Rated 5.0 out of 5.0 by services I was not given a bill upon leaving and I find that the parking spaces in front of the hotel are for employees and guests which I find unacceptable October 19, 2014
Rated 4.0 out of 5.0 by Visit to Mt. Rushmore In general the hotel was very nice, the biggest problem we had was the access to the internet. People needed to sit in the lobby to get access on their laptops. We were not the only ones doing this. Since we were visiting, we wanted online access to see where we were going to go the following day and this became very difficult. Breakfast was okay and the woman in charge was working hard and very accommodating. October 18, 2014
Rated 5.0 out of 5.0 by Great service! Desk staff was more than accommodating and went out of there way to answer our questions. Breakfast staff was very helpful and friendly Great experience! October 18, 2014
Rated 5.0 out of 5.0 by Nice and quiet Very happy to have picked this place. It was one of the few places in town that seemed open and inviting... October 18, 2014
Rated 5.0 out of 5.0 by Great choice Nice new facility in a great spot. Handy but just off the main street. October 16, 2014
Rated 5.0 out of 5.0 by GREAT LOCATION IN KEYSTONE If you are looking for a nice hotel in the Keystone Area I highly recommend this hotel. October 16, 2014
Rated 3.0 out of 5.0 by Accommodating the client I had made a reservation for Keystone, SD. I was traveling with my mother who is 86 years old and got behind in our travels. While driving through Custer, SD I noticed another HIExpress and stopped in thinking I could transfer my reservation from Keystone to Custer, but Keystone wouldn't accommodate my request. So I drove on to Keystone. What happened to taking care of the customer. Why book with a chain if you can't make a change of reservation? Pretty disappointed in the service. October 15, 2014
Rated 5.0 out of 5.0 by Visit to Mt rushmore The Hotel is located in a convenient location on the way to Mt . Rushmore. The rooms were maintained very well. The beds very comfortable. Good coffee. The breakfast was very tasty and plentiful. The staff was very helpful. We were looking for a lost article not sure if left here or somewhere else. The staff worked hard to see if they had it and promptly called with their results. The staff was very helpful. A good place to stay. October 15, 2014
Rated 5.0 out of 5.0 by Comfortable - relaxing Staff was prompt and polite. Room was clean. Beds were great. Parking was easy. Breakfast had nice variety. October 14, 2014
Rated 5.0 out of 5.0 by Nice Hotel Great location, breakfast was good and so with the wireless internet. October 14, 2014
Rated 5.0 out of 5.0 by Excellent service We were very satisfied with the Holiday Inn Express in keystone. The staff was friendly and knowledgable, breakfast excellent and the room very comfortable. October 14, 2014
Rated 5.0 out of 5.0 by Great stay close to Mt. Rushmore Nice rooms and decent price. Close to Mt. Rushmore, Custer State Park. One of the staff recommended the Gas Light restaurant in Rockerville. It was also good with good prices. October 13, 2014
Rated 5.0 out of 5.0 by great location perfect location for visiting Mt Rushmore and the blackhills October 8, 2014
Rated 5.0 out of 5.0 by Comfotable room and great staff The front desk staff were very friendly and helpful. The people serving the breakfast were like old friends. We stayed 2 nights. The bed was a little uncomfortable but I think that was because we are used to a firm bed. October 8, 2014
Rated 5.0 out of 5.0 by Vacation stop over Staff exceptional. Room spotless and comfortable, no smells as found in some other brands. Sound nights sleep. October 8, 2014
Rated 5.0 out of 5.0 by Clean and close to everthing Room was clean staff was nice and it is close to Mt. Rushmoore. October 7, 2014
Rated 5.0 out of 5.0 by Beautiful hotel close by Mt. Rushmore Lovely, comfortable room in a great location in the heart of Keystone, two miles from Mt. Rushmore, with very friendly hotel staff members. Breakfast was ample and satisfying. Parking was convenient. October 6, 2014
Rated 5.0 out of 5.0 by Good place to stay This was a great experience for me and my family. The hotel was a great place to stay and relax and the staff was friendly. October 3, 2014
Rated 5.0 out of 5.0 by Great Breakfast and friendly staff We(the Rowleys and Bullards) enjoyed our stay in the Holiday Inn Express in Keystone. Lawanda and Becky( the staff) were wonderful and friendly. Lawanda created 3 precious signs for Marilyn Bullard's birthday on Sept. 27th. She put the signs in the breakfast room and Marilyn was totally surprised. When Marilyn saw them the room sang Happy Birthday to her. It was wonderful. It is always good to have staff who care about the people in the hotel. Holiday Inn Express can be proud hiring good people. October 2, 2014
Rated 5.0 out of 5.0 by Great experience The staff went over the top to take care of our needs. We needed to leave the hotel at 4:00 am for the buffalo round-up in Custer park and they were able to accommodate us with. some breakfast to take with us at that early morning hour. It was a short night but a good experience October 1, 2014
Rated 4.0 out of 5.0 by Nice hotel in a good location This hotel is set back a little from the main street so it is quiet, but still close enough to be within walking distance from the bulk of restaurants in the area. September 30, 2014
Rated 5.0 out of 5.0 by Buffalo Round-up The stay was very pleasant, breakfast was served early to accommodate us. And it was very good. With in walking distance to all the shops. September 30, 2014
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