Rated 5.0 out of 5.0 by Lunitoonz Outstanding
Lobby is very interesting. Pool/hot tub very relaxing. Staff was very friendly. Eventhough the town's electricity went out for app. 90 minutes, a fun experience was had by all. Received 2 bottles of water as a priority club member. Perhaps the nicest and closest place to stay near Mt. Rushmore.
January 27, 2013
Rated 4.0 out of 5.0 by mntraveler great location ~ good value
We waited until Fall to go to the black hills when "tourist season Pricing" for hotels was reduced by 1/3. For the price and close location to Mt. Rushmore, Rushmore cave and other attractions this was a great place to stay. Rooms were clean and comfortable, breakfast buffet did not chg much from day to day so by the 3rd morning we were ready to eat somewhere else. All in all for the price we paid we would recommend.
October 24, 2012
Rated 5.0 out of 5.0 by kaykay comfortable room excellent service
We stayed five nights in Keystone very affordable room was kept clean very good hot breakfast would reccomend to others
October 22, 2012
Rated 5.0 out of 5.0 by albe The best Holiday Inn we have stayed at.
It does not get any better then this for the price. Beautiful entry, close to Mount Rushmore. A must stay in the area. Did not have a exercise room, but you can walk to nearby shopping and great food.
October 21, 2012
Rated 5.0 out of 5.0 by Robbie1 Excellent location
This property in Keystone has an excellent location, ample parking, and courteous staff. We were able to walk to dinner and were two miles from Mt. Rushmore. The hotel was clean. Everything was in working order. Other hotels had already closed for the season. I would definitely stay here again if I went back to Keystone.
October 17, 2012
Rated 3.0 out of 5.0 by SilverSled Inexperienced or untrained staff
We stayed two consecutive nights. Each night's reservation was made at a different time, and thus we had separate confirmation numbers for each night. We advised the woman who checked us in that the we would like to keep the same room for the two night stay. This request was either outside her ability sets, or she had not been trained on how to make it work. Seems simple enough to me; as the room we were staying in the first night would be empty in the morning because of our checking out, why couldn't we have the same room the second night. This way we would not have to check out and then check back in the next afternoon. This logic didn't work for the staff, so we in fact had to vacate after the first night and then check in again the next afternoon.
When we asked about restaurant and cafe recommendations, the same staffer seemed to know nothing about the area. I asked her about how long she had worked at the hotel, expecting a short tenure; two years, resident of the area for 16 years, knowledge of the area zero.
I am also a Platinum member of the hotels frequent stay program. This means we stay in Intercontinental Hotel properties more than 50 times a year. The morning staffer told me they did not participate in the "Priority Club Rewards" program. At the same time they have a three ring binder next to the front desk that explains the benefits of being a "PCR" member. These people need training.
Summary; the nearest Holiday Inn Express to Mt Rushmore, but oh so far from being up to Holiday Inn Express expectations
October 14, 2012
Rated 5.0 out of 5.0 by JackieT This accommodation made me feel really welcome
Excellent value for money and the staff were extremely helpful and showed genuine interest in guests. Thoroughly enjoyed our stay. Very much a family feel to this hotel. It was very clear that the staff enjoyed their work and I have rated this hotel as my best hotel experience during my 3 week tour of the USA.
October 6, 2012
Rated 5.0 out of 5.0 by KQMN Clean and comfortable!
Although we did not spend much time in our room (too busy taking in all of the area attractions), we enjoyed our stay. The room was clean, comfortable, and quiet. Nice breakfast choices, even the automatic pancake maker! The Keystone location was perfect for seeing the local attractions. Walking distance to shopping and dining was why we chose this hotel. Check in was quick, however, they were not able to look up my Priority Club Rewards number and assign it to my membership at the time of check out.
October 5, 2012