Rated 4.4 out of 5 by 154
Rated 2.0 out of 5.0 by Pitter66 Staff
Need to hire people that are "people friendly" and know how to handle conflict.
August 19, 2014
Rated 4.0 out of 5.0 by Jacie Jade Super breakfast. Found it to be very expensive compared to other places.
Very nice and clean. Room was spacious. We were on 2nd floor and the maid was extremely pleasant and helpful. Elevator was very slow. Great breakfast. Found to be quite expensive. Pool area was filled with chlorine fumes so bad it made our eyes burn while watching our children swim. Friendly and helpful staff.
August 18, 2014
Rated 5.0 out of 5.0 August 2014
Great breakfast. Accommodating staff. Keystone is a great location for Black Hills visit.
August 18, 2014
Rated 4.0 out of 5.0 by jackie2772 expensive, but clean
clean room, limited parking, breakfast room cramped, staff were pleasant
August 14, 2014
Rated 3.0 out of 5.0 by mmm44 Nice Hotel, nice pool, close to everything, but
The Hotel is comparable to other Holiday Inns... The pool is clean. Staff is there, some not very friendly, but they do address your needs. Did not get the correct room after booking through the 1-800. Hotel staff could not do anything about it.
August 14, 2014
Rated 5.0 out of 5.0 by cvgrnds Nice pool, friendly, knowledgeable staff.
Our stay was very welcoming. Having never stayed in the area before, the staff was helpful and knowledgeable. Breakfast was very well done. Rooms were fine, pillows very nice, soft and firm types labeled on pillow case.
August 13, 2014
Rated 5.0 out of 5.0 by kcpd4573 Excellent for rally
This property has almost everything. Great room size, free wireless internet, breakfast bar, and swimming pool. Staff was very friendly. The location is excellent as you can walk to the boardwalk to eat, shop, and , drink, then walk back to your hotel room. The only negative is the lobby computer is very dated so therefore SLOW! I had to use one night and I found the info coming from the internet was faster than the processor could compile the info. So a task that should have been 5 minutes was more like 20. If you bring your own computer you won't have this issue.
August 13, 2014
Rated 5.0 out of 5.0 by Jen1231 Clean rooms, great staff, great sleep!
Our room exceeded our expectations! We have not stayed in a Holiday Inn Express previously, but will certainly be giving this chain another look after the great staff at Keystone!
August 11, 2014
Rated 4.0 out of 5.0 by etelafinn Value of Room
The amount of money paid for the room was excessive compared the quality of the facility, probably twice what I would expect to pay, I saw small but noticeable things such as 3 different color screws in the bathroom light switch plate; the bathroom door, and frame were made for 3 hinges except that the middle one was not installed; no table lamps; cheap mattress and very little art work on the walls that gave it a very spartan appearance.
August 11, 2014
Rated 4.0 out of 5.0 by Ed&Ena Geat location with comfortable room
We stayed for five nights and it happened to be when all the motorcycles were in town for the Sturgis Rally. We had a wonderful quiet room and actually loved walking down the street seeing all the bikers. . Front desk was friendly, hotel was very clean and the pool was very nice. The wifi fi was a bit weak but that maybe because of the hotel being fully booked. Hotel could use a larger parking area.
We had a suite and were well pleased with the room and all so the great breakfast. We found that 6 -7 in the am was a great time to go down for breakfast.
Great stay with wonderful service and would reccomend this hotel for any one staying in the Keystone area.
Reading, Pa family
August 8, 2014
Rated 5.0 out of 5.0 by Rmarti101 Pleasant stay
It was a pleasant stay in this small tourist town, glad it had an IGH hotel in the area close to Mount Rushmore!
August 7, 2014
Rated 3.0 out of 5.0 by AD1975 Nice staff but strange smell in room
Good location, clean room and friendly staff. My family's only complaint was that our room had a strange smell. We were there the day before the Sturgis rally started so there were bikers everywhere which we weren't crazy about, but we knew it was going to be like this before we came. We felt the room was a little expensive but again I think it was higher because of the Sturgis rally getting ready to start.
August 5, 2014
Rated 2.0 out of 5.0 by LAAX Poor value for the money
The facility in Keystone provides limited parking around the building, most of the spaces are reserved for employees of the town of Keystone! Rooms were not worth the money. Room got hot in the middle of the night. The complimentary breakfast did not offer much! Overall, a really bad experience for the money. I recommend staying in Custer, SD and driving the extra 30 minutes.
August 2, 2014
Rated 1.0 out of 5.0 by JQdude Poor value
Top dollar compared to other hotels in Keystone, SD but poor value compared to other HIE properties. Dated, breakfast dining and buffet area is inadequate for hotel this size, and parking is very limited.
July 31, 2014
Rated 2.0 out of 5.0 by JFigton525 Overpriced!
Way too expensive, even for peak season. It is just an average hotel. More affordable places to be found! Paid at least double the cost more a night for the area and saw signs that many other Keystone hotels had available rooms (even on a Saturday night) for a 1/3 the cost. A hotel employee told us (over the phone when we booked) that they are 2 miles from Mt Rushmore.... that is a stretch. The edge of the town of Keystone is 2 miles away, not the hotel. In this case location, location, location is not critical.
July 30, 2014
Rated 5.0 out of 5.0 by ndcwally good spot
great location for Mt Rushmore and great area to spend time enjoying the sites
July 29, 2014
Rated 5.0 out of 5.0 Extremely clean, friendly, safe, and appealing.
Awesome hotel to stay at. Extremely clean, eye appealing, and staff is very warm and friendly. Complimentary breakfast was served with courtesy and offered many selections. Will definitely recommend to family and friends. Thank you from your Wyomissing, PA customers, Wendy and Dave.
July 26, 2014
Rated 5.0 out of 5.0 by nicknackpattywhack front desk nice
excellent staff and building.good location.nice front staff girls both morning and night
July 23, 2014
Rated 5.0 out of 5.0 by BoP28 Worth the price
Glad we stayed here. The rooms were clean and up to date. No signs of wear and tear in either of the two rooms our group rented. Beds were clean and comfortable. HI-X at Keystone also gives their guests a choice of both soft and firm pillows (nice surprise)! Both day and night staff were attentive and friendly. Day staff tried to get us into our room before our scheduled check-in time. Night staff Jake and Michael helped us out with a slight hardware problem (The bathroom door in the handicapped accessible room when open would block the front door from opening properly.) Complimentary breakfast was slightly limited but satisfying and plentiful. Location perfect for our various day-trips.
July 21, 2014
Rated 5.0 out of 5.0 by camille22 Wow! Great experience & service
I've stayed at many hotels but LOVE this one most!! The staff was attentive & extremely nice. This, paired with the super nice property was a definitely win-win situation.
July 20, 2014
Rated 5.0 out of 5.0 by awesome813 Great Place
Would stay there again, this was the second time I stayed there and will again.
July 19, 2014
Rated 4.0 out of 5.0 by Captain Morgan Clean rooms, great breakfast and attentive staff
This hotel was exactly as advertised. The rooms were clean and comfortable, the breakfast was great, and the staff was friendly and attentive.
July 17, 2014
Rated 5.0 out of 5.0 by jimtt Nice Hotel - Overpriced because of the location
Nice Hotel - Overpriced because of the location.
Good breakfast and friendly, helpful staff.
July 15, 2014
Rated 5.0 out of 5.0 by SGM Iron Mike Good time
Nice place to stay. Kind of expensive for the area/location.
July 15, 2014
Rated 4.0 out of 5.0 by Phil111 Comfortable place to stay.
Nice hotel close to commercial area. Everything in town an easy walk to get to, if we travel there again we would definitely stay there.
July 14, 2014
Rated 5.0 out of 5.0 by CONCAY Comforts of Home
Very nice hotel and friendly staff...spending as many days in hotels as I do throughout the year...really nice to find this professional staff in a wonderful laid back setting....this is the cleanest, most beautiful area of the country I have seen in a long time...I really hope to return soon....and everyone should want to stay here....just go to the lobby sit around talk with your own group or meet new friends from other places...wonderful experience...I am normally in hotels for work around 100 days a year...this atmosphere everywhere would truly be great to have on all those nights!!!
July 13, 2014
Rated 5.0 out of 5.0 by Char and Clyde From Oklahoma
Wonderful,everything we needed.Food,room,service and clean.
July 11, 2014
Rated 5.0 out of 5.0 by Guruji Comfortable stay
No issues during our stay, the hotel was clean, room was clean and location was also good. It was too pricey compared to other hotels around.
July 7, 2014
Rated 5.0 out of 5.0 by ETLING FAMILY very nice stay and great location
need safe in all rooms, breakfast or common room not large enough for breakfast crowd and more draw space for families.
July 6, 2014
Rated 4.0 out of 5.0 by Kumarkable140625 Good place to stay and close to Mt. Rushmore
This hotel is a good place to stay and close to many restaurants and shopping. I would stay here again.
July 1, 2014