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Rated 4.4 out of 5 by 143 reviewers.
Rated 4.0 out of 5.0 by nice hotel The staff here were all very nice. The hotel is very convenient to the attractions in this area. My only negative was that the room was a little dark and it is a little older, but was clean. All in all it was nice. June 13, 2014
Rated 5.0 out of 5.0 by Overall Experience Our overall experience was very good. The young woman at the desk, when we first checked in, had a very pleasant demeanor and made us feel as though we were truly welcome to the Holiday Inn. Our room was kept clean and the housekeeping staff was attentive. The breakfast was good although some additional tables and chairs would be appreciated. The lighting in the room and bathroom could offer a little more brightness. Good to have the extra power outlets at both night stands. Fast checkout is appreciated and was used. All in all, a pleasant stay and if we again visit Mt. Rushmore, we will definitely stay at your facility. June 12, 2014
Rated 3.0 out of 5.0 by Good service The service is good but the walls are so paper thin you could hear every word the people were saying in all rooms around us. June 12, 2014
Rated 5.0 out of 5.0 by great location great location to Mt Rushmore and other local attractions. kids loved the pool and hot breakfast. Room was clean. Towels nice. Bed soft but clean. June 12, 2014
Rated 4.0 out of 5.0 by good not great toilets way to short and dont flush proper. rooms nice but for the price, other motels in same town alot fancier. June 12, 2014
Rated 5.0 out of 5.0 by Great Stay Nice comfortable hotel and room. Happy with service from staff. June 11, 2014
Rated 5.0 out of 5.0 by Great Stay! Great stay! All the Staff was very friendly. Cleaning staff obviously pay attention to details, they did an excellent job on our room. The gentleman that was working in the Breakfast room, did a great job keeping items stocked and kept the area clean. Love the Pancake maker! Only problem, parking spaces are very limited. We plan on booking our stay here on future trips. June 11, 2014
Rated 4.0 out of 5.0 by The Town of Keystone The only issue with the motel was that after 6 PM the coffee in the lobby tended to be cold, so if looking for a coffee at 9 PM go to room The real issue with this hotel is that it is in Keystone, a 110% tourist trap. Unless you want burgers and fries there are no decent eating places and several of the restaurants are owned by the same person, exact same menu, same prices and to add insult, we did not have a decent meal the entire time there. Avoid Keystone and stay in Rapid City or perhaps another town. the distance from the sights is really not great for the entire area so this location is not a must. June 11, 2014
Rated 4.0 out of 5.0 rooms were clean staff was ok I thought the price was to much compared to other hotels in area, and more than the other holiday inn we stayed at on our vacation June 9, 2014
Rated 5.0 out of 5.0 by Children and people friendly Our experience was very good.Clean,comfortable rooms.Easy place to find. Breakfast was good and had a little bit of everything.Good menu for children.The staff is very customer friendly.I like the twenty-four hour coffee .The hotel was in a very good location for everything.The pool area could use some supervision. Roudy children with parents who didn't care.Rules being broken.one grandparent drinking beer while in there.One parent complained about children running and diving.Other than that,a good experience.We took special care to make sure our grandchildren were safe. June 8, 2014
Rated 5.0 out of 5.0 by Would stay here again Pros: Great environment, comfortable bed, friendly staff, and wonderful view from our window. Cons: Out of the 8 pillows in the room not 1 was comfortable for me or my husband. I would definitely tell people to stay here, but I would suggest bringing their own pillows. June 5, 2014
Rated 5.0 out of 5.0 by Location of Hotel Great location. we were able to walk to a lot of the attractions we wanted to see and found great dining. Also didn't have to drive far to see other neat things in the area we enjoyed staying with you. the staff made it feel like home away from home. thank you so much for making our vacation great. we will for sure be staying at Holiday Inn Express on our next trip June 4, 2014
Rated 4.0 out of 5.0 by Nice Accommodations The Holiday Inn Express - Keystone was a good experience. The price was a little high in comparison to other hotels in South Dakota. The room was very good with a great shower, good refrigerator and comfortable couch in our king suite. The walls are bit thin: we heard our neighbor snoring! The third floor would have been better since we heard someone walking hard upstairs. The breakfast area is small which made it hard for people to get their food and sit down. But overall it was a good experience and would return there. June 3, 2014
Rated 2.0 out of 5.0 by Inadequate parking I would not recommend this hotel. There was insufficient parking. Overflow parking was in an unlit, unpaved trailer park adjacent the property. The bed sagged and were badly worn. The continental breakfast was minimal and unimpressive. Extremely overpriced, even for a known tourist area. June 2, 2014
Rated 3.0 out of 5.0 by Great breakfast and friendly staff. I was surprised that the pool closed so early. We have kids and intentionally stay in hotels with pools so I was surprised that when we got back from Mt.Rushmore it was closed. However, I was a little confused on the time change and the staff allowed my family to eat breakfast a half hour early, that meant a lot especially with kids that have low blood sugar issues. The room was a good size with fridge and microwave. However, the bathroom had a used shower cap hanging on the towel holder, must have been a oversight by cleaning. Other than that a decent hotel. May 27, 2014
Rated 2.0 out of 5.0 by Stay in Rapid City - Drive in to Mt. Rushmore Parking is a problem. Rooms are old too. If you are visiting Mt. Rushmore, I would suggest that you stay in Rapid City and drive in. Restaurants in Keystone are poor quality. Mt. Rushmore is a great historical park to visit, just don't stay in Keystone May 27, 2014
Rated 5.0 out of 5.0 by Excellent hotel experience Would recommend! Clean, friendly and very helpful! Thank you!!! May 25, 2014
Rated 4.0 out of 5.0 by Beautiful location Great room. Comfortable bed. Very helpful and friendly staff. However, I had asked for adjoining rooms and we didn't get that. Rooms were on separate floors. Breakfast is served at 6:30am so if traveling and leaving early in the morning it is not accessible. May 22, 2014
Rated 5.0 out of 5.0 by Nice! We had a King room with an in-room jacuzzi, and we thoroughly enjoyed our stay. The staff at the front desk was very nice, the room was clean, and the price was good. The only thing that could have been better is if the cable tv had a greater selection and the tv remote didn't work. But those things are minor. Will definitely stay there again if/when we return to Keystone. :-) May 14, 2014
Rated 4.0 out of 5.0 by Good location - horrible coffee It's a great location - nice and close to Mt. Rushmore, but breakfast selection is horrible, with the exception of the delicious cinnamon rolls. We are not coffee connoisseurs, but this coffee was horribly weak. We've found this to be true at all three Holiday Inn Express hotels we stayed at this week. May 10, 2014
Rated 5.0 out of 5.0 by wonderful stay great location, bed was very comfortable, very clean, very good breakfast. I would highly recommend this hotel when visiting the black hills,mount rushmore May 10, 2014
Rated 3.0 out of 5.0 by Just okay This property is in a great location!! The mattresses in our room were tired and needed to be replaced. We stay at Holiday Inn Express mainly for the comfort of the beds and that was not happening here. No desk The property is otherwise well kept. The breakfast was insufficient for the amount of people. When in this area again we will choose another place to stay as we did not feel it was a good value. May 8, 2014
Rated 5.0 out of 5.0 by great staff and location the staff was very frendly and helpful. great location close to all the sights and dining. May 8, 2014
Rated 5.0 out of 5.0 by Great Services - Nice Amenities The staff was very helpful, beds were comfortable with firm and soft pillows available for use. Our family loved the breakfast and pool area. Very nice amenities! May 7, 2014
Rated 5.0 out of 5.0 by an off season gem wonderful hotel, really helpful staff, would highly recommend. A must visit in the area custer state park wildlife drive, be patient and don't drive too fast or you will miss all the wildlife. May 4, 2014
Rated 5.0 out of 5.0 by Great Staff, nice room Our stay was very pleasant, the room comfortable and the staff helpful May 4, 2014
Rated 5.0 out of 5.0 by Convenient and comfortable place We loved the ambiance of the hotel as well as the location to the major attractions. The breakfast was great, the staff was friendly, and the room was quiet. May 3, 2014
Rated 5.0 out of 5.0 by Excellent Staff and Relaxing Rooms this hotel is so close to so many activities and interests such as Mt Rushmore, Crazy Horse Monument, Custer State Park, and others within easy driving distance along with Scenic Areas. the Staff were excellent and so friendly. Made some friends while there. They made us feel like family. May 3, 2014
Rated 5.0 out of 5.0 by Wonderful Hotel This hotel is close to activities in the town and to Mt Rushmore. The pool and hot tub were great. The room a standard Holiday Inn room. I loved the lobby. April 25, 2014
Rated 5.0 out of 5.0 by Great Service We spent two nights at the Keystone Holiday Inn Express and the desk service (L and B) went beyond our expectations to make our stay enjoyable and comfortable. They helped us find a place to eat and gave us suggestions on what to do and see on our stay. Would recommend this Holiday Inn Express to tourists in the Keystone area, April 22, 2014
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