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Rated 4.4 out of 5 by 209 reviewers.
Rated 5.0 out of 5.0 by Staff recommendations The restaurant that staff recommended was excellent and food good, Wait staff quick and friendly. September 16, 2014
Rated 5.0 out of 5.0 by Comfortable beds and large room with pull out couch. Loved the breakfast. It saved us lots of time and money. Loved the healthy options. We could eat enought to last until lunch. September 16, 2014
Rated 5.0 out of 5.0 by Good stay Room comfortable. Breakfast good, but breakfast room is too small to accommodate everyone September 16, 2014
Rated 4.0 out of 5.0 by Perfect location The Keystone Holiday Inn was located very near everything we wanted to see and experience. The room was very comfortable and hotel staff knowledgable. Had a great time. September 15, 2014
Rated 4.0 out of 5.0 by Comparably clean and well maintained. Nice place, good looking hotel. Well managed and clean. Would definitely use again. Not happy with the guaranteed rate system used in case of cancelation. September 14, 2014
Rated 5.0 out of 5.0 by Great little getaway This was a great overall experience with this hotel and I would highly recommend it to anyone staying in Keystone. The staff was excellent and the rooms were very clean and comfortable. We had a great time. September 12, 2014
Rated 5.0 out of 5.0 by Quiet ample room Very adequate for our families needs in touring and resting with multiple age groups. Breakfast items met all of our needs September 10, 2014
Rated 5.0 out of 5.0 by Our time spent here was very satisfying. Want to thank Becky....she is one of the best people that you can have as an employee. She goes out of her way to help you in cause that may happen or she can oversee. Wonderful trip...thanks for the stay. September 6, 2014
Rated 4.0 out of 5.0 by our stay at the Holiday Inn Express, Keystone We felt that the hotel was overpriced, yet the other hotels in the area were so obviously outdated, that we were thrilled that we found a modern hotel at the last minute after looking at three prior to checking into the Holiday Inn Express. The computer in the lobby is slow and useless, and this location did not have a variety of television channels. However, the hotel was clean and well staffed. I would recommend it to anyone visiting the area especially considering the other depressing choices in Keystone. September 5, 2014
Rated 5.0 out of 5.0 by Total Comfort The Holiday Inn Keystone was an Oasis for my family. We found the hotel to have everything we needed and more. The staff was kind, friendly and knowledgeable and the location was perfect. We slept great, and enjoyed a wonderful breakfast. Highly recommend this location. September 5, 2014
Rated 2.0 out of 5.0 by Stay out of room 101 When I first arrived, parking was not clearly marked, but I did find a spot. When I checked in the hotel staff informed me where not to park or my vehicle would be towed. This tripped turned bad starting about 4:30 AM. I was rudely awaken by staff preparing for the morning breakfast as they slammed the kitchen cabinets. It went on for 2 hours, so how do you sleep when they continually slam the cabinets? When I said something to the morning staff, the response was "There is a sign in the kitchen telling the staff not to do it." No apology, sorry but that was rude and inconsiderate of the staff. The next thing, I go to take a shower and on the shower rack is a wash cloth from the previous guest. I have stayed in a number of Holiday Inns and this is one of the worst, I hope it was only my experience. September 4, 2014
Rated 5.0 out of 5.0 by Great Place to Stay in Keystone SD Hotel staff was very friendly and helpful. Room was clean, spacious and beds were comfortable, quiet too. Breakfast was good, for a family of 5 we really like that feature. September 3, 2014
Rated 5.0 out of 5.0 by Comfortable bed Breakfast better than most. Amenities nice for a resort town. When I was unable to contact on local call I found internet to be quick September 2, 2014
Rated 5.0 out of 5.0 by great place to stay easy to get to, was withing walking distance for local attractions, easy to drive to Mt. Rushmore and other National Parks, All of the staff were very pleasant, and helpful, nice clean pool, well maintained (indoors), the handicap room was great for us, it is well thought out. No complaints what so ever. August 31, 2014
Rated 5.0 out of 5.0 by Breakfast room too small Getting a table to sit down and eat was a challenge each morning. Food went fast and sometimes had to wait for eggs and bacon to be replaced. We were there at the end of the tourist season so can't imagine how crowded it would be in season! August 31, 2014
Rated 5.0 out of 5.0 by Awesome Our roadtrip from Minneapolis started out with a BANG...the car broke down in the Badlands. Needless to say, AAA brought us into Keystone. The staff at the hotel was fantastic in finding us a good repair shop in Rapid City. I can't say enough about this hotel, it's only the second time I've stayed at a Holiday Inn Express. The Breakfasts are great (Free), the rooms are clean and the bed was very comfortable. The staff saved the day and our vacation! I'm sure there are other great hotels in Keystone but if I go back, I'm staying at this place! August 30, 2014
Rated 5.0 out of 5.0 by Great property The beautiful setting of this location match the excellent service provided by the staff. The breakfast food was a good quality and there was a good selection of food available. August 28, 2014
Rated 5.0 out of 5.0 by Efficient, effective, and friendly staff This was our second visit to this particular outlet. We found no shortcomings of any sort, and the staff was the best of any hotel we have visited. We are old and somewhat computer illiterate. One of the desk clerks spent about twenty minutes downloading our boarding passes for our trip home. Tracy, our usual housekeeper, treated us like family. Becky, the breakfast room manager, greeted us warmly each morning. We will be back! August 26, 2014
Rated 5.0 out of 5.0 August 2014 The location and affordability of HI was excellent. Close to lots of attractions and the town itself (Keystone) was a lot of fun. August 26, 2014
Rated 4.0 out of 5.0 by Nice place to stay Overall recommended, good location to stay with all attractions nearby and at night you can walk to market place August 25, 2014
Rated 5.0 out of 5.0 by Vacation with Grandchildren Stalf was wonderful and thoughtful. Rooms clean and had all we needed with children; microwave, refrigerator, clean swimming pool. August 25, 2014
Rated 3.0 out of 5.0 by good day sir Hotel rooms beginning to show signs of aging. Would have been over priced anywhere else but due to the remote location it was the best we could do. August 23, 2014
Rated 5.0 out of 5.0 by Great place to stay while visiting the Black Hills! If you are coming to the Black Hills, this is a great place to stay to be in the heart of all the activities. This hotel was very nice and the staff was very attentative to our needs while we were on vacation. My kids loved the pool and I was pleased the area surrounding the pool was very clean. August 22, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great servise we enjoyed are stay the rooms are comfortable and we all had a great nights sleep. also the breakfast was great you did not go away hungry. I would stay here again as easy to get into and close to all the major attractions at the black hills. The children enjoyed the pool and sauna at night August 21, 2014
Rated 5.0 out of 5.0 by Great Stay in Keystone Loved the location. Staff very efficient and helpful. Hotel located close to Mt Rushmore and Custer State Park. We would definitely stay here again if in the area. August 20, 2014
Rated 2.0 out of 5.0 by Staff Need to hire people that are "people friendly" and know how to handle conflict. More professional Warm personalities Accomodating August 19, 2014
Rated 4.0 out of 5.0 by Super breakfast. Found it to be very expensive compared to other places. Very nice and clean. Room was spacious. We were on 2nd floor and the maid was extremely pleasant and helpful. Elevator was very slow. Great breakfast. Found to be quite expensive. Pool area was filled with chlorine fumes so bad it made our eyes burn while watching our children swim. Friendly and helpful staff. August 18, 2014
Rated 5.0 out of 5.0 August 2014 Great breakfast. Accommodating staff. Keystone is a great location for Black Hills visit. August 18, 2014
Rated 4.0 out of 5.0 by expensive, but clean clean room, limited parking, breakfast room cramped, staff were pleasant August 14, 2014
Rated 3.0 out of 5.0 by Nice Hotel, nice pool, close to everything, but The Hotel is comparable to other Holiday Inns... The pool is clean. Staff is there, some not very friendly, but they do address your needs. Did not get the correct room after booking through the 1-800. Hotel staff could not do anything about it. August 14, 2014
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