Rated 4.3 out of 5 by 418
Rated 4.0 out of 5.0 by RunOne Parking
The parking area was somewhat "cramped" and getting in and out sometimes difficult.
June 27, 2016
Rated 1.0 out of 5.0 by Mimi1992 Big disappointment, unfriendly employees.
Very disappointed in this hotel, I will never stay in a Holiday Inn Express again. The registration desk was very unfriendly even on the rude side. I guess they don't have to care what customers think of their hotel because the area brings in so many people and there are only so many hotels to choose from.
June 24, 2016
Rated 3.0 out of 5.0 by MarkandKay2 Great location but......
The hotel has a great location in Keystone only minutes from Mount Rushmore. We stayed here for 2 nights and visited Mount Rushmore and Badlands National Park both of which were fantastic. It is within easy walking distance of all amenities in Keystone. However the hotel was slightly disappointing, perhaps our expectations were wrong. I know that HIE is not a full service hotel but everything was disposable - no glassware or crockery, just plastic cups, polystyrene plates and plastic cutlery which made the uninspiring breakfast even less appealing. The space four breakfast was inadequate and, although there was coffee provided in the lobby, this was cold on the first afternoon!
The room was comfortable if rather dark.
June 20, 2016
Rated 5.0 out of 5.0 by nsee Great service. Excellent stay.
Had excellent stay at Holiday Inn Express in Keystone.
Short visit due to scheduling but would use Hotel again when back in town.
June 20, 2016
Rated 4.0 out of 5.0 by Va Senior traveler Convenient Location for visiting Mount Rushmore
Good location and comfortable setting for a budget hotel.Typical breakfast offerings at the buffet, but nothing exceptional (except for the cinnamon rolls).
June 19, 2016
Rated 1.0 out of 5.0 by bboynton1 Poor management
Please do not stay at this hotel! Our first night was met by the sound of running water. Turns out water was leaking from the room above. I asked the young man at the front desk about it, I was told the toilet had overflowed. Requested another room and of course they were full. Requested to have carpet cleaned, not sure if this was ever done. The lady I talked with the next day was not pleasant. She tried to tell me it was a pipe that burst not a toilet. I requested to get a discount and she claimed that because I booked through a third party they could not do this. Thanks Holiday Inn!!
Also, two ice machines in the whole place did not work for two of three days, then only one worked. Packing lunches for day trips.
No fruit for all morning breakfast. It did come the last day we were there but had already eaten.
Poor, poor, poor management!!! This Holiday Inn reminded me of a much less expensive hotel experience. Worst hotel experience I've had!!
June 14, 2016
Rated 5.0 out of 5.0 by Mark and family Awesome
Excellent stay. Thanks for everything ! Everyone there was fantastic in the way that they treated us and provided everything that we needed during our stay.
June 11, 2016
Rated 4.0 out of 5.0 by Groveland Perfect location for visiting Mt. Rushmore
Feel safe, comfortable and convenient during our visit Mt. Rushmore.
June 4, 2016