Rated 4.7 out of 5 by 32
Rated 4.0 out of 5.0 by Jeff S. Always consistent
Staff is always friendly, rooms are clean. Enjoy my stays here.
February 23, 2014
Rated 5.0 out of 5.0 by Believergirl Clean and Comfortable
Room was comfortable and clean. Was offered our choice of floor instead of just placing us on one. Extra points or gift bag was also offered. Newspaper was found by the door in our room when we woke up. If ever in the area will choose this Hotel again!
January 30, 2014
Rated 5.0 out of 5.0 by 4knees Great help at front desk
I recently hurt my knee and was recovered enough to travel. I wanted to ice my knee and asked the front desk for a ziplock bag so i could go to the ice dispenser. They did much better than that! The person on duty returned with a first aid ice pack and simply asked for my room number. I used it for thirty minutes and returned it to the front desk. The staff have always been helpful here, but, this was great service and truly helpful to meet my particular need.
January 12, 2014
Rated 5.0 out of 5.0 by Fay&Steven Friendly and Courteous
We stay at the Holiday Inn Express, Kilgore, TX every time we are in East Texas, the staff always remembers us, the rooms are clean, and the food is always fresh. My Husband stays there for business, and we stay when passing through or there to visit.
We appreciate the way we are treated. Always a smile and always nice.
Steven & Fay
December 30, 2013
Rated 4.0 out of 5.0 by Treker66 Good hotel, but maid service needs to improve a little...
Stayed one night while in town for family visit. The overall experiance was good, but the bathroom well not up to the usual Holiday Inn standard for cleanliness. The floor needed to be swept better, and they need to pay a little more attention to cleaning the shower. As it was late at night and I was leaving early in the morning I cleaned the area myself. If I stay there again I will mention this to the management.
December 23, 2013
Rated 4.0 out of 5.0 by BassnOkie Good People and Good Customer Care
Overall, good visit.
Only negative being the housekeeping needs further training regarding room toiletries supplies list and replenishment.
November 4, 2013
Rated 5.0 out of 5.0 by DrFred1 Great hotel for a better value!!
From the moment you walk in to register, you feel as if you belong. Great Front Desk staff, room clean and comfortable, service staff wonderful with respect to cleaning and making room up every day. Breakfast is delightful, with a good variety (throughout the three days we were there). Breakfast staff even went above and beyond - allowing several to eat and dine beyond the posted 9:30 a.m. closing time. Thanks for a wonderful stay. I will definitely be back any time my travels take me to Kilgore!!
October 23, 2013
Rated 1.0 out of 5.0 by littlemel Holiday Inn Express Kilgore North
Entire floor that I was on smelled like cigarettes, not good. Placed a wake-up call with the front desk and never received the call. Hotel showed record of the request, but no record that the wake-up call was ever done. I am not very pleased.
October 17, 2013