Rated 4.3 out of 5 by 66
Rated 4.0 out of 5.0 by husa2006 Comfortable bed and great room
I likes the room most of all, breakfast was limited.
Staff were very friendly.
August 23, 2014
Rated 1.0 out of 5.0 by TravelsALot Get breakfast early!!!
I stay at a lot of HIE properties.
I don't understand why they needed a copy of my drivers license. They said it was in case I tore up the room. Really? I'm a platinum member - I've stayed in IHG properties OVER 100 nights this year alone... and I'm going to tear up your hotel passing through? Give me a break.
Breakfast was put away early. We arrived in the breakfast area at 9:10 and nearly half the hot items were out and were never restocked. I finally had to knock on the pantry door to get a napkin. There was no coffee, yogurt, milk, oatmeal, limited choices of bread/pastry, no napkins out, and I got 1/2 cup of coffee. Asking for the napkins you would have thought I told the gal that her child was ugly. I ended up having dry cereal and a piece of toast (with my 1/2 cup of coffee). Not much value in this. The breakfast attendant must have had a plane to catch...
I mentioned breakfast to the front desk on the way out. They didn't seem to think it was a big deal as "you can still get breakfast in town". Really? If I pass through Kilgore again I can probably get another hotel in town.
August 23, 2014
Rated 5.0 out of 5.0 by rlauer6 Great value
I always look for the HIX when on the road because I know what I'm going to get. Clean, comfortable, great value. Kilgore HIX was same experience. We stayed in a Staybridge the nights before because we couldn't get into the HIX and I needed 1 room for just me for the night. Luckily they had a 1 room at great rate on Saturday night.
Would recommend HIX in general and the KIlgore HIX was great.
August 21, 2014
Rated 5.0 out of 5.0 by wayne0815 my room was very roomy and very comfortable
My room was very roomy and comfortable. my room was very clean. the staff was very and friendly and helpful directing us to the better eating places. the parking lot was very clean. when I return to Kilgore I will stay at the Holiday Inn Express and Suites.
August 19, 2014
Rated 5.0 out of 5.0 by Shirley1950 Comfortable bed and great service
The beds in the room were extremely comfortable. The attendant at the front desk was very obliging and tried to make everything work out efficiently. She was very friendly and should be complimented on her courtesy and friendliness.
August 13, 2014
Rated 3.0 out of 5.0 by Grumpy7843 Good location for E. Texas Regional Airport
Stayed for one night, mattress covers bunched up and slid around. The breakfast was average. Pancake maker was automatic, but it was out of dough. No one came through to check on things, however we only had a short time before having to check out, so didn't look for anyone. not too bad of a stay overall,
August 6, 2014
Rated 5.0 out of 5.0 by Jeff S. Always a good stay
I stay here once every 2 to 3 months. Always friendly and I enjoy my stay.
August 3, 2014
Rated 3.0 out of 5.0 by Edward1530 Just OK
Bathrooms were not the very clean. Staff was not very friendly at check in.
August 1, 2014