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Rated 4.4 out of 5 by 71 reviewers.
Rated 5.0 out of 5.0 by Clean, Comfortable and Great Staff! Have stayed at this facility many times in the past few years and always look forward to it. Was there 5 nights last week and enjoyed it. The rooms are very clean and comfortable. The staff obviously cares about their guests and quite competent. Food is above average than most hotels. They also provide a very nice conference room as well. March 25, 2014
Rated 4.0 out of 5.0 by Always consistent Staff is always friendly, rooms are clean. Enjoy my stays here. February 23, 2014
Rated 5.0 out of 5.0 by Clean and Comfortable Room was comfortable and clean. Was offered our choice of floor instead of just placing us on one. Extra points or gift bag was also offered. Newspaper was found by the door in our room when we woke up. If ever in the area will choose this Hotel again! January 30, 2014
Rated 5.0 out of 5.0 by Great help at front desk I recently hurt my knee and was recovered enough to travel. I wanted to ice my knee and asked the front desk for a ziplock bag so i could go to the ice dispenser. They did much better than that! The person on duty returned with a first aid ice pack and simply asked for my room number. I used it for thirty minutes and returned it to the front desk. The staff have always been helpful here, but, this was great service and truly helpful to meet my particular need. January 12, 2014
Rated 5.0 out of 5.0 by Friendly and Courteous We stay at the Holiday Inn Express, Kilgore, TX every time we are in East Texas, the staff always remembers us, the rooms are clean, and the food is always fresh. My Husband stays there for business, and we stay when passing through or there to visit. We appreciate the way we are treated. Always a smile and always nice. Thank you. Steven & Fay December 30, 2013
Rated 4.0 out of 5.0 by Good hotel, but maid service needs to improve a little... Stayed one night while in town for family visit. The overall experiance was good, but the bathroom well not up to the usual Holiday Inn standard for cleanliness. The floor needed to be swept better, and they need to pay a little more attention to cleaning the shower. As it was late at night and I was leaving early in the morning I cleaned the area myself. If I stay there again I will mention this to the management. December 23, 2013
Rated 4.0 out of 5.0 by Good People and Good Customer Care Overall, good visit. Only negative being the housekeeping needs further training regarding room toiletries supplies list and replenishment. November 4, 2013
Rated 5.0 out of 5.0 by Great hotel for a better value!! From the moment you walk in to register, you feel as if you belong. Great Front Desk staff, room clean and comfortable, service staff wonderful with respect to cleaning and making room up every day. Breakfast is delightful, with a good variety (throughout the three days we were there). Breakfast staff even went above and beyond - allowing several to eat and dine beyond the posted 9:30 a.m. closing time. Thanks for a wonderful stay. I will definitely be back any time my travels take me to Kilgore!! October 23, 2013
Rated 1.0 out of 5.0 by Holiday Inn Express Kilgore North Entire floor that I was on smelled like cigarettes, not good. Placed a wake-up call with the front desk and never received the call. Hotel showed record of the request, but no record that the wake-up call was ever done. I am not very pleased. October 17, 2013
Rated 5.0 out of 5.0 by great place to stay very comfortable beds, very professional staff, was greeted with open arms at check in, was asked my reason for the stay.. Was very helpful when asked bout a good place to eat dinner.. October 5, 2013
Rated 5.0 out of 5.0 by Nice rooms Nice comfortable rooms, staff was friendly and helpful. Enjoyed my stay. October 4, 2013
Rated 5.0 out of 5.0 by Excellent Stay! I had a very enjoyable stay at Holliday inn Kilgore. I was comfortable from the friendly and knowledgable front desk staff to the relaxing bed. Direct Tv in the room was great! Breakfast was very good and our hostess was very kind and helpful. Overall great experience staying here. September 30, 2013
Rated 5.0 out of 5.0 by Clean!!! Room was actually CLEAN, unlike some rooms I have stayed in lately! DirecTV in the room, not some 15 channel cable service!!!! September 30, 2013
Rated 5.0 out of 5.0 by Excellent room, clean and comfortable. Clean room, friendly staff. Great pool area. I have already recommended this Hotel to friends and family. September 4, 2013
Rated 5.0 out of 5.0 by Great Service and nice room Friendly and helpful staff, comfortable beds, clean room, HVAC control on wall and worked properly, and plenty space in suite. I would definitely stay in this hotel again if in the area. August 29, 2013
Rated 5.0 out of 5.0 by When its not booked up I do a lot of business between Tyler and Shreveport, and have stayed at many Holiday Inns in the area and have found this one to be the most inviting one. I have relaxed with a drink during their happy hour and am appreciative. My only problem with the hotel is if I come down last minuite it is always booked (my fault). But they always try o accomidate and upgrade my room when they can. Staff has always been helpful. If you are in the area ask for directions to Jack Ryans steakhouse. August 21, 2013
Rated 5.0 out of 5.0 by Great Service Upon checking in, the Manager greeted me and asked if I had time to clarify the multiple reservations that I have at the hotel over the next month. She reviewed my room selections, my online requests and verified the dates. She then asked what was bringing me to town. She added that information to my reservations. Very attentive and keen to my requests. August 16, 2013
Rated 5.0 out of 5.0 by Great place to stay I stay here for business and used this hotel for the entire All-Star team recently. All of the parents were pleased with the hotel and commented on how nice it was. The staff was very accommodating to the team as well. Clean rooms and great service. August 2, 2013
Rated 5.0 out of 5.0 by had a great stay staff was very friendly very good breakfast had a great nights sleep July 29, 2013
Rated 5.0 out of 5.0 by Wonderful staff My sister is in ICU in Longview and the staff at this hotel went above and beyond the call of duty. I never walked into the lobby without one of them asking how she was doing and that they were praying for us. They always made sure we had anything we needed. We had several people in and out of our family coming to visit her and they all stayed here. Thanks again for being sure a caring place. July 16, 2013
Rated 5.0 out of 5.0 Best Holiday Inn Experience Ever We normally stay at a Holiday Inn Express when we travel to the area to visit family. This trip, for some reason, we chose to stay in Kilgore. We are so glad that we did. This Holiday Inn Express was the nicest one that we've ever experienced. The staff were helpful with directions and restaurant suggestions, the room was clean and had all the necessary supplies, the ice machine were operable, the parking lot was clean, the lawn very manicured and we felt very safe. This will be our location of choice from now on. July 10, 2013
Rated 5.0 out of 5.0 by Greatest place to stay in Kilgore Whenever I am in Kilgore, my home town, my choice is Holiday Inn Express. The property is well maintained and Mr. Patel and his staff are always friendly and accomodating.. The beds are extremely comfortable and the rooms are clean and spacious. July 8, 2013
Rated 5.0 out of 5.0 by Very Clean Stayed one night. Rooms were very clean, staff was very freindly and the breakfast was excellent. Will definately stay there again, especially if my daughter ends up joining the Kilgore Rangerettes in 2014/2015. July 2, 2013
Rated 5.0 out of 5.0 by Always a great stay + Happy Hour!! This is the most clean and consistent hotel i stay at while travelling. The staff is always great and the property is very clean. They offer a Happy hour now!! Mon - Wed 5-7. Beer Wine and great hot food, what more can you ask for after coming home from work. May 7, 2013
Rated 5.0 out of 5.0 by Welcomed with a smile I stayed at the hotel to attend a reunion. We had an excellent time. The room was clean, nice, and comfortable. April 20, 2013
Rated 5.0 out of 5.0 by Great Consistent Service This is great place to stay. The employess are very customer orientented. They especially take care of Rewards members. I showed up late for check-in and even though the hotel had sold out rooms for the night they still kept mine for me. Clean rooms, nice beds, good breakfast and conveniently located in Kilgore. April 11, 2013
Rated 3.0 out of 5.0 by Housekeeping Very marginal. Every week there is something missing in the room. ( consecutive weeks now) I am Priority Club Platium Status No laundry bag Remote inoperable No Towels Laundry not back in the room Paper Towels not replaced Bed not made properly - bottom sheet never tight and smooth Never correct number of waters when I check in Forget Snack Good news; Desk staff makes up for it with constant appologies The anticipate something wrong and check the room They do put my luggage in the room On-site laundry is very good. And the price is right. April 2, 2013
Rated 5.0 out of 5.0 by Very comfortable bed and spacious rooms I enjoyed my stay at this location very much. I stay in hotels several times a month for business and this location is better than most. February 8, 2013
Rated 4.0 out of 5.0 by Comfortable bed and great service. The rooms and beds are very nice, clean and fresh. The staff is very helpful. Easy check in and check out. January 21, 2013
Rated 5.0 out of 5.0 Great Stay I'm always impressed at how clean and comfortable the entire hotel always is. The bed is absolutely comfortable but I'm not very fond of the pillows. The mattress pad and sheets are not deep enough to accomodate the width of the mattress and I find myself getting tangled in the sheets throughout the night as they slip away from the mattress. I love Kim at the desk she is always so sweet and goes out of her way to make me feel welcome. She is very helpful and accessible and always gives the ultimate service with a s mile. I always look forward to my stay at Holiday Inn. January 21, 2013
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